---
description: Compare Tidiovs Gupshup Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Tidiovs Gupshup Comparison - Capterra India
---

Breadcrumb: [Home](/) > [Customer Satisfaction Software](/directory/30541/customer-satisfaction/software) > [Tidio\<span\>vs\</span\> Gupshup Comparison](https://www.capterra.in/compare/144040/1016241/tidio-chat/vs/gupshup)

# Compare Tidio vs Gupshup

Canonical: https://www.capterra.in/compare/144040/1016241/tidio-chat/vs/gupshup

> Detailed comparison between Tidio and Gupshup. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Tidio | Gupshup |
| **Overall rating** | 4.7/5 | 4.3/5 |
| **Total Reviews** | 590 | 35 |
| **Starting Price** | $0.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Tidio

Thanks to its scalability, Tidio is appropriate for companies of all sizes—be it retail, tech, or services. Available in multiple languages and regions.

### Gupshup

Businesses across all sectors of any size that need conversational solutions to enhance their customer experience by enabling omnichannel communication

## Key features

### Tidio

- AI/Machine Learning
- API
- Autoresponders
- Chat/Messaging
- Chatbot software
- Communication Management
- Customer Segmentation
- Customer Service Analytics
- Live Chat Software
- Mobile Access
- Multi-Channel Communication
- Multi-Channel Management
- Natural Language Processing
- Personalization Software
- Pre-Configured Bot
- Real-Time Analytics
- Real-Time Monitoring
- Real-Time Reporting
- Real-Time Updates
- Reporting/Analytics

### Gupshup

- AI/Machine Learning
- API
- Autoresponders
- Chat/Messaging
- Chatbot software
- Communication Management
- Customer Segmentation
- Customer Service Analytics
- Live Chat Software
- Mobile Access
- Multi-Channel Communication
- Multi-Channel Management
- Natural Language Processing
- Personalization Software
- Pre-Configured Bot
- Real-Time Analytics
- Real-Time Monitoring
- Real-Time Reporting
- Real-Time Updates
- Reporting/Analytics

## Links

- [View Tidio Profile](https://www.capterra.in/software/144040/tidio-chat)
- [View Gupshup Profile](https://www.capterra.in/software/1016241/gupshup)
- [View Original Comparison](https://www.capterra.in/compare/144040/1016241/tidio-chat/vs/gupshup)

-----

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