---
description: Compare Nextiva Contact Centervs Daktela Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Nextiva Contact Centervs Daktela Comparison - Capterra India
---

Breadcrumb: [Home](/) > [Call Center Workforce Management software](/directory/32607/call-center-workforce-management/software) > [Nextiva Contact Center\<span\>vs\</span\> Daktela Comparison](https://www.capterra.in/compare/145004/1012554/nextiva-call-center/vs/daktela)

# Compare Nextiva Contact Center vs Daktela

Canonical: https://www.capterra.in/compare/145004/1012554/nextiva-call-center/vs/daktela

> Detailed comparison between Nextiva Contact Center and Daktela. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Nextiva Contact Center | Daktela |
| **Overall rating** | 4.5/5 | 4.3/5 |
| **Total Reviews** | 112 | 3 |
| **Starting Price** | $30.00 | €30.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Nextiva Contact Center

Small Business, Mid-Market and Enterprise companies with contact center needs. These can include customer service and telemarketing centers, employee service and support centers, or help desk centers.

### Daktela

Companies of all sizes, from small to large enterprises, seeking scalable and integrated contact centre solution for supreme customer communication across all channels.

## Key features

### Nextiva Contact Center

- API
- Activity Tracking
- Auto-Dialer
- Automatic Call Distribution
- Blended Call Center
- Call Logging
- Call Monitoring Software
- Call Recording Software
- Call Scripting
- Chat/Messaging
- Computer Telephony Integration
- Contact Management Software
- Inbound Call Center
- Monitoring
- Multi-Channel Communication
- Outbound Call Center
- Performance Management
- Progressive Dialer
- Reporting/Analytics
- Workflow Management Software

### Daktela

- API
- Activity Tracking
- Auto-Dialer
- Automatic Call Distribution
- Blended Call Center
- Call Logging
- Call Monitoring Software
- Call Recording Software
- Call Scripting
- Chat/Messaging
- Computer Telephony Integration
- Contact Management Software
- Inbound Call Center
- Monitoring
- Multi-Channel Communication
- Outbound Call Center
- Performance Management
- Progressive Dialer
- Reporting/Analytics
- Workflow Management Software

## Links

- [View Nextiva Contact Center Profile](https://www.capterra.in/software/145004/nextiva-call-center)
- [View Daktela Profile](https://www.capterra.in/software/1012554/daktela)
- [View Original Comparison](https://www.capterra.in/compare/145004/1012554/nextiva-call-center/vs/daktela)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Nextiva Contact Centervs Daktela Comparison - Capterra India","description":"Compare Nextiva Contact Centervs Daktela Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.","url":"https://www.capterra.in/compare/145004/1012554/nextiva-call-center/vs/daktela","about":[{"@id":"https://www.capterra.in/software/145004/nextiva-call-center#software"},{"@id":"https://www.capterra.in/software/1012554/daktela#software"}],"breadcrumb":{"@id":"https://www.capterra.in/compare/145004/1012554/nextiva-call-center/vs/daktela#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.in/compare/145004/1012554/nextiva-call-center/vs/daktela#webpage","isPartOf":{"@id":"https://www.capterra.in/#website"},"inLanguage":"en-IN","publisher":{"@id":"https://www.capterra.in/#organization"}},{"name":"Nextiva Contact Center","description":"Nextiva is contact center software using AI to boost agent productivity, grow customer loyalty, and unify the customer experience. From one AI-powered customer experience hub, Nextiva Unified-CXM transforms how businesses engage with their customers with orchestrated customer journeys that help businesses acquire, retain, and grow customers. \n\nThe platform provides real-time analytics, customizable dashboards, and intelligent routing to connect customers with the right agents. Journey orchestration tools ensure seamless bot-to-agent transitions. Outbound dialing is enhanced with DID management, TCPA guardrails, and lead filtering. Workforce tools include quality monitoring, scheduling, and coaching.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/77c551e9-00b4-4d54-8c37-3f26b85f3057.png","url":"https://www.capterra.in/software/145004/nextiva-call-center","@type":"SoftwareApplication","@id":"https://www.capterra.in/software/145004/nextiva-call-center#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":112},"offers":{"price":"30","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome, Android, Platform ios, Platform ipad"},{"name":"Daktela","description":"The best cloud-based contact centre software to help you provide superior customer care. Handle voice, email, web chat, SMS, and all communication via social media channels in one solution with extended features, like CRM, realtime, wallboards and much more. In developing our solutions, we have utilised the many years of experience gained from implementing hundreds of contact centres.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/26243ea4-cd31-4865-ac6d-de36f0941371.png","url":"https://www.capterra.in/software/1012554/daktela","@type":"SoftwareApplication","@id":"https://www.capterra.in/software/1012554/daktela#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.3,"bestRating":5,"ratingCount":3},"offers":{"price":"30","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Center Workforce Management software","position":2,"item":"/directory/32607/call-center-workforce-management/software","@type":"ListItem"},{"name":"Nextiva Contact Centervs Daktela Comparison","position":3,"item":"https://www.capterra.in/compare/145004/1012554/nextiva-call-center/vs/daktela","@type":"ListItem"}],"@id":"https://www.capterra.in/compare/145004/1012554/nextiva-call-center/vs/daktela#breadcrumblist"}]}
</script>