---
description: Compare CTMvs Plivo Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare CTMvs Plivo Comparison - Capterra India
---

Breadcrumb: [Home](/) > [Telephony Software](/directory/30084/telephony/software) > [CTM\<span\>vs\</span\> Plivo Comparison](https://www.capterra.in/compare/152004/164618/call-tracking-software/vs/plivo)

# Compare CTM vs Plivo

Canonical: https://www.capterra.in/compare/152004/164618/call-tracking-software/vs/plivo

> Detailed comparison between CTM and Plivo. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | CTM | Plivo |
| **Overall rating** | 4.6/5 | 4.3/5 |
| **Total Reviews** | 150 | 84 |
| **Starting Price** | $79.00 | $0.01 |
| **Free Trial** | No | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, 24/7 (Live rep) |
| **Training Software** | In Person, Live Online, Webinars, Documentation | Documentation |

## Best for

### CTM

CTM is used by marketing agencies, digital marketers, sales teams, contact centers, and global organizations.

### Plivo

Decision-makers and developers alike love Plivo for its ease-of-use, quality, reliability, and scalability. Technical decision makers who seek our consultative approach and rich market expertise.

## Key features

### CTM

- 2-Way Messaging
- API
- Access Controls/Permissions
- Call Logging
- Call Monitoring Software
- Call Recording Software
- Call Routing
- Call Scripting
- Call Tracking Software
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- Contact Management Software
- Mass Texting
- Multi-Channel Communication
- Multi-User Collaboration
- Phone Key Input
- Reporting/Analytics
- Scheduled Messaging
- Shortcodes

### Plivo

- 2-Way Messaging
- API
- Access Controls/Permissions
- Call Logging
- Call Monitoring Software
- Call Recording Software
- Call Routing
- Call Scripting
- Call Tracking Software
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- Contact Management Software
- Mass Texting
- Multi-Channel Communication
- Multi-User Collaboration
- Phone Key Input
- Reporting/Analytics
- Scheduled Messaging
- Shortcodes

## Links

- [View CTM Profile](https://www.capterra.in/software/152004/call-tracking-software)
- [View Plivo Profile](https://www.capterra.in/software/164618/plivo)
- [View Original Comparison](https://www.capterra.in/compare/152004/164618/call-tracking-software/vs/plivo)

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