---
description: Compare ServiceNowvs Desk Manager Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare ServiceNowvs Desk Manager Comparison - Capterra India
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [ServiceNow\<span\>vs\</span\> Desk Manager Comparison](https://www.capterra.in/compare/152871/173025/servicenow/vs/help-desk-software)

# Compare ServiceNow vs Desk Manager

Canonical: https://www.capterra.in/compare/152871/173025/servicenow/vs/help-desk-software

> Detailed comparison between ServiceNow and Desk Manager. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | ServiceNow | Desk Manager |
| **Overall rating** | 4.5/5 | 4.8/5 |
| **Total Reviews** | 344 | 106 |
| **Starting Price** | $100.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base Software, Phone Support, Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Videos |

## Best for

### ServiceNow

ServiceNow CMDB is used by IT departments, system administrators, IT operations managers, digital product teams, and enterprise organizations.

### Desk Manager

Global solution present in 26 countries, companies such as Eurofarma, Porsche, Cobasi, Komatsu, Unisys and Dia Supermercados use Desk Manager

## Key features

### ServiceNow

- API
- Alerts/Escalation
- Approval Process Control
- Asset Tracking Software
- Contract/License Management
- IT Asset Management Software
- Inventory Management Software
- Performance Metrics
- Real-Time Chat
- Real-Time Reporting
- Release Management
- Reporting & Statistics
- Reporting/Analytics
- Service Catalog
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Surveys & Feedback
- Task Management Software
- Ticket Management
- Workflow Management Software

### Desk Manager

- API
- Alerts/Escalation
- Approval Process Control
- Asset Tracking Software
- Contract/License Management
- IT Asset Management Software
- Inventory Management Software
- Performance Metrics
- Real-Time Chat
- Real-Time Reporting
- Release Management
- Reporting & Statistics
- Reporting/Analytics
- Service Catalog
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Surveys & Feedback
- Task Management Software
- Ticket Management
- Workflow Management Software

## Links

- [View ServiceNow Profile](https://www.capterra.in/software/152871/servicenow)
- [View Desk Manager Profile](https://www.capterra.in/software/173025/help-desk-software)
- [View Original Comparison](https://www.capterra.in/compare/152871/173025/servicenow/vs/help-desk-software)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare ServiceNowvs Desk Manager Comparison - Capterra India","description":"Compare ServiceNowvs Desk Manager Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.","url":"https://www.capterra.in/compare/152871/173025/servicenow/vs/help-desk-software","about":[{"@id":"https://www.capterra.in/software/152871/servicenow#software"},{"@id":"https://www.capterra.in/software/173025/help-desk-software#software"}],"breadcrumb":{"@id":"https://www.capterra.in/compare/152871/173025/servicenow/vs/help-desk-software#breadcrumblist"},"@id":"https://www.capterra.in/compare/152871/173025/servicenow/vs/help-desk-software#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.in/#website"},"inLanguage":"en-IN","publisher":{"@id":"https://www.capterra.in/#organization"}},{"name":"ServiceNow","description":"ServiceNow Configuration Management Database (CMDB) provides visibility into IT infrastructure and services, serving as a single system of record for configuration item data. Integrated with IT systems via service graph connectors, it creates a unified view of the digital landscape, breaking down silos and enabling effective management of digital product lifecycles.\n\nThe CMDB automates data acquisition, continuously refreshing information to assess risk, impact, and maintain data accuracy for AI outcomes and audits. Its visualization and reporting tools offer a clear view of CI relationships.\n\nBy consolidating data from multiple sources, ServiceNow CMDB delivers a single source of truth, enhancing decision-making, operational efficiency, and risk management. Seamlessly connecting with the broader ServiceNow platform, it strengthens workflows across the enterprise.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/0848cb76-626a-41e4-81ed-86b3a104f51b.png","url":"https://www.capterra.in/software/152871/servicenow","@id":"https://www.capterra.in/software/152871/servicenow#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":344},"offers":{"price":"100","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Desk Manager","description":"Desk Manager is a Brazilian company that offers an ESM platform on a global scale that facilitates operation and management.\nWith more than ten years of experience in the market and more than 500 active customers on various business fronts, the company provides automation, simplification and facilitation of ticket and activity management.\nThe solution, which has a suite of 12 multifunctional applications, such as Microsoft Teams Premium with ChatGPT from OpenAI, guarantees less time answering calls for more time achieving results.\nWith the purpose of simplifying governance, Desk Manager was accelerated by Endeavor and built one of the largest innovation cases with Eurofarma, serving major brands, including Porsche, Cobasi, Komatsu, Unisys and Dia Supermercados.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/f5634bdb-9ee9-4edf-a857-3b0f04c91fc8.png","url":"https://www.capterra.in/software/173025/help-desk-software","@id":"https://www.capterra.in/software/173025/help-desk-software#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":106},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios"},{"@id":"https://www.capterra.in/compare/152871/173025/servicenow/vs/help-desk-software#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"ServiceNowvs Desk Manager Comparison","position":3,"item":"https://www.capterra.in/compare/152871/173025/servicenow/vs/help-desk-software","@type":"ListItem"}]}]}
</script>