---
description: Compare ServiceNowvs ManageEngine ServiceDesk Plus Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare ServiceNowvs ManageEngine ServiceDesk Plus Comparison - Capterra India
---

Breadcrumb: [Home](/) > [App Development Software](/directory/30082/application-development/software) > [ServiceNow\<span\>vs\</span\> ManageEngine ServiceDesk Plus Comparison](https://www.capterra.in/compare/152871/179501/servicenow/vs/manageengine-service-desk-plus)

# Compare ServiceNow vs ManageEngine ServiceDesk Plus

Canonical: https://www.capterra.in/compare/152871/179501/servicenow/vs/manageengine-service-desk-plus

> Detailed comparison between ServiceNow and ManageEngine ServiceDesk Plus. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | ServiceNow | ManageEngine ServiceDesk Plus |
| **Overall rating** | 4.5/5 | 4.4/5 |
| **Total Reviews** | 344 | 227 |
| **Starting Price** | $100.00 | $16.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### ServiceNow

ServiceNow CMDB is used by IT departments, system administrators, IT operations managers, digital product teams, and enterprise organizations.

### ManageEngine ServiceDesk Plus

ServiceDesk Plus can be used by SMBs and enterprises alike. It's a region and vertical-agnostic ITSM platform that is easy to set up—without heavy implementation overhead or developer effort.

## Key features

### ServiceNow

- API
- Asset Tracking Software
- Change Management Software
- Chatbot software
- Configurable Workflow
- Contract/License Management
- IT Asset Tracking
- Inventory Management Software
- Knowledge Management Software
- Monitoring
- Performance Metrics
- Real-Time Chat
- Real-Time Reporting
- Reporting/Analytics
- Search/Filter
- Status Tracking
- Support Ticket Management
- Surveys & Feedback
- Task Management Software
- Workflow Management Software

### ManageEngine ServiceDesk Plus

- API
- Asset Tracking Software
- Change Management Software
- Chatbot software
- Configurable Workflow
- Contract/License Management
- IT Asset Tracking
- Inventory Management Software
- Knowledge Management Software
- Monitoring
- Performance Metrics
- Real-Time Chat
- Real-Time Reporting
- Reporting/Analytics
- Search/Filter
- Status Tracking
- Support Ticket Management
- Surveys & Feedback
- Task Management Software
- Workflow Management Software

## Links

- [View ServiceNow Profile](https://www.capterra.in/software/152871/servicenow)
- [View ManageEngine ServiceDesk Plus Profile](https://www.capterra.in/software/179501/manageengine-service-desk-plus)
- [View Original Comparison](https://www.capterra.in/compare/152871/179501/servicenow/vs/manageengine-service-desk-plus)

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