---
description: Compare Missivevs Zoho Desk Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Missivevs Zoho Desk Comparison - Capterra India
---

Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/31002/customer-communications-management/software) > [Missive\<span\>vs\</span\> Zoho Desk Comparison](https://www.capterra.in/compare/152884/169505/missive/vs/zoho-desk)

# Compare Missive vs Zoho Desk

Canonical: https://www.capterra.in/compare/152884/169505/missive/vs/zoho-desk

> Detailed comparison between Missive and Zoho Desk. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Missive | Zoho Desk |
| **Overall rating** | 4.9/5 | 4.5/5 |
| **Total Reviews** | 147 | 2211 |
| **Starting Price** | $18.00 | $20.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Webinars, Documentation | Live Online, Webinars, Documentation, Videos |

## Best for

### Missive

Small/medium businesses, digital agencies, consulting firms, logistics companies, design studios, e-commerce stores, rental agencies, marketing agencies, law firms, and customer support departments.

### Zoho Desk

Zoho Desk is used by customer service departments, help desk agents, IT support teams, call centers, field service technicians, and SaaS businesses of all sizes across multiple industries.

## Key features

### Missive

- API
- Activity Tracking
- Canned Responses
- Chat/Messaging
- Customer Database
- Customer Engagement Software
- Customer Service Analytics
- File Sharing Software
- Multi-Channel Communication
- Onboarding Software
- Real-Time Analytics
- Real-Time Chat
- Routing
- SSL Security
- Search/Filter
- Social Media Integration
- Support Ticket Management
- Task Management Software
- Transcripts/Chat History
- Workflow Management Software

### Zoho Desk

- API
- Activity Tracking
- Canned Responses
- Chat/Messaging
- Customer Database
- Customer Engagement Software
- Customer Service Analytics
- File Sharing Software
- Multi-Channel Communication
- Onboarding Software
- Real-Time Analytics
- Real-Time Chat
- Routing
- SSL Security
- Search/Filter
- Social Media Integration
- Support Ticket Management
- Task Management Software
- Transcripts/Chat History
- Workflow Management Software

## Links

- [View Missive Profile](https://www.capterra.in/software/152884/missive)
- [View Zoho Desk Profile](https://www.capterra.in/software/169505/zoho-desk)
- [View Original Comparison](https://www.capterra.in/compare/152884/169505/missive/vs/zoho-desk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Missivevs Zoho Desk Comparison - Capterra India","description":"Compare Missivevs Zoho Desk Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.","url":"https://www.capterra.in/compare/152884/169505/missive/vs/zoho-desk","about":[{"@id":"https://www.capterra.in/software/152884/missive#software"},{"@id":"https://www.capterra.in/software/169505/zoho-desk#software"}],"breadcrumb":{"@id":"https://www.capterra.in/compare/152884/169505/missive/vs/zoho-desk#breadcrumblist"},"@id":"https://www.capterra.in/compare/152884/169505/missive/vs/zoho-desk#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.in/#website"},"inLanguage":"en-IN","publisher":{"@id":"https://www.capterra.in/#organization"}},{"name":"Missive","description":"Are you double sending emails? Not knowing who's responding to what, or whether they've responded at all? \n\nWhat if your business could manage all your email accounts, including its mailboxes like support@, sales@, info@, and accounting@, along with SMS, WhatsApp, Messenger, and Instagram—all in one place?\n\nMissive is inbox collaboration for teams that run on email—eliminating chaos and ensuring everyone is aligned. Our powerful tool simplifies collaboration and boosts productivity, breaking down silos between your business's internal and external communications. We help your team work together effortlessly. \n\nUsed by over 4500 businesses, including accounting firms, logistics companies, travel agencies, and start up tech companies.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/5699006d-4f7f-46b3-8d1b-83a36b14f451.png","url":"https://www.capterra.in/software/152884/missive","@id":"https://www.capterra.in/software/152884/missive#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.9,"bestRating":5,"ratingCount":147},"offers":{"price":"18","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Chrome, Android, Platform ios, Platform ipad"},{"name":"Zoho Desk","description":"Zoho Desk is a customer service software that streamlines support operations across multiple channels. The platform integrates email, phone, live chat, and social media communications while offering an AI-powered self-service portal for independent issue resolution. Its intuitive interface includes automation capabilities for workflow management and service level agreements to ensure timely responses. The software provides built-in analytics to track performance metrics and monitor customer sentiment, helping teams improve service quality. Zoho Desk connects with other Zoho applications to create a comprehensive view of customer interactions. Supporting more than 40 languages, the platform can be customized to fit specific business requirements. The mobile applications for Android and iOS allow support teams to manage tickets and monitor service health while away from their desks. Zoho Desk implements data protection compliance with regulations including GDPR, HIPAA, and CCPA.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/dc0815dc-9aa7-4270-bdb9-06eaeff11d8c.jpeg","url":"https://www.capterra.in/software/169505/zoho-desk","@id":"https://www.capterra.in/software/169505/zoho-desk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":2211},"offers":{"price":"20","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.in/compare/152884/169505/missive/vs/zoho-desk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Communications Management Software","position":2,"item":"/directory/31002/customer-communications-management/software","@type":"ListItem"},{"name":"Missivevs Zoho Desk Comparison","position":3,"item":"https://www.capterra.in/compare/152884/169505/missive/vs/zoho-desk","@type":"ListItem"}]}]}
</script>