---
description: Compare XM for Customer Experiencevs Medallia Agent Connect Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
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title: Compare XM for Customer Experiencevs Medallia Agent Connect Comparison - Capterra India
---

Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/30906/customer-engagement/software) > [XM for Customer Experience\<span\>vs\</span\> Medallia Agent Connect Comparison](https://www.capterra.in/compare/152924/181460/customer-frontlines/vs/stella-connect)

# Compare XM for Customer Experience vs Medallia Agent Connect

Canonical: https://www.capterra.in/compare/152924/181460/customer-frontlines/vs/stella-connect

> Detailed comparison between XM for Customer Experience and Medallia Agent Connect. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | XM for Customer Experience | Medallia Agent Connect |
| **Overall rating** | 4.6/5 | 4.9/5 |
| **Total Reviews** | 255 | 18 |
| **Starting Price** | $1,500.00 | $39.00 |
| **Free Trial** | Yes | - |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Phone Support, Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### XM for Customer Experience

Businesses of all sizes and industries looking to deliver unrivaled customer experiences at scale.&#10;&#10;&#10;&#10;&#10;&#10;&#10;&#10;Businesses of all sizes and industries looking to deliver unrivaled customer experience

### Medallia Agent Connect

Stella Connect by Medallia helps growing startups, large enterprises, SMBS, and BPOs collect real-time customer feedback, streamline QA, and power in-the-moment agent coaching.

## Key features

### XM for Customer Experience

- API
- Agent Interface
- Alerts/Escalation
- Collaboration Tools
- Customer Database
- Employee Coaching Tools
- Engagement Tracking
- Feedback Management
- Monitoring
- Negative Feedback Management
- Performance Management
- Performance Metrics
- Process/Workflow Automation
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Workflow Management Software

### Medallia Agent Connect

- API
- Agent Interface
- Alerts/Escalation
- Collaboration Tools
- Customer Database
- Employee Coaching Tools
- Engagement Tracking
- Feedback Management
- Monitoring
- Negative Feedback Management
- Performance Management
- Performance Metrics
- Process/Workflow Automation
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Workflow Management Software

## Links

- [View XM for Customer Experience Profile](https://www.capterra.in/software/152924/customer-frontlines)
- [View Medallia Agent Connect Profile](https://www.capterra.in/software/181460/stella-connect)
- [View Original Comparison](https://www.capterra.in/compare/152924/181460/customer-frontlines/vs/stella-connect)

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