---
description: Compare Gladlyvs Zoho Desk Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Gladlyvs Zoho Desk Comparison - Capterra India
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/30674/complaint-management/software) > [Gladly\<span\>vs\</span\> Zoho Desk Comparison](https://www.capterra.in/compare/156723/169505/gladly/vs/zoho-desk)

# Compare Gladly vs Zoho Desk

Canonical: https://www.capterra.in/compare/156723/169505/gladly/vs/zoho-desk

> Detailed comparison between Gladly and Zoho Desk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Gladly | Zoho Desk |
| **Overall rating** | 4.8/5 | 4.5/5 |
| **Total Reviews** | 139 | 2211 |
| **Starting Price** | - | $20.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Gladly

We partner with SMBs and large Enterprise B2C companies in Retail, ecommerce, Travel and Hospitality as well as contact centers to keep up with today's customer needs.

### Zoho Desk

Zoho Desk is used by customer service departments, help desk agents, IT support teams, call centers, field service technicians, and SaaS businesses of all sizes across multiple industries.

## Key features

### Gladly

- API
- Activity Tracking
- Automatic Call Distribution
- Call Recording Software
- Call Scripting
- Chatbot software
- Computer Telephony Integration
- Customer Communication
- Customer Complaint Tracking
- File Sharing Software
- Help Desk Management
- Inbound Call Center
- Interactive Content
- Knowledge Management Software
- Real-Time Chat
- Social Media Monitoring Software
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Transfers/Routing

### Zoho Desk

- API
- Activity Tracking
- Automatic Call Distribution
- Call Recording Software
- Call Scripting
- Chatbot software
- Computer Telephony Integration
- Customer Communication
- Customer Complaint Tracking
- File Sharing Software
- Help Desk Management
- Inbound Call Center
- Interactive Content
- Knowledge Management Software
- Real-Time Chat
- Social Media Monitoring Software
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Transfers/Routing

## Links

- [View Gladly Profile](https://www.capterra.in/software/156723/gladly)
- [View Zoho Desk Profile](https://www.capterra.in/software/169505/zoho-desk)
- [View Original Comparison](https://www.capterra.in/compare/156723/169505/gladly/vs/zoho-desk)

-----

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