---
description: Compare Freshchatvs Agent360 Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Freshchatvs Agent360 Comparison - Capterra India
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Freshchat\<span\>vs\</span\> Agent360 Comparison](https://www.capterra.in/compare/158117/1088328/freshchat/vs/Agent360)

# Compare Freshchat vs Agent360

Canonical: https://www.capterra.in/compare/158117/1088328/freshchat/vs/Agent360

> Detailed comparison between Freshchat and Agent360. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshchat | Agent360 |
| **Overall rating** | 4.1/5 | - |
| **Total Reviews** | 124 | 0 |
| **Starting Price** | ₹1,799.00 | $99.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep) | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Documentation | Live Online, Webinars, Documentation, Videos |

## Best for

### Freshchat

Freshchat target market comprises customer support,  teams of Saas, and eCommerce companies with up to 50 team members using the product.

### Agent360

Agent360 caters to customer support teams, law firms, travel and hospitality providers, property managers, healthcare providers, insurance companies, and professional service providers.

## Key features

### Freshchat

- AI Copilot
- AI/Machine Learning
- API
- CRM Software
- Chat/Messaging
- Chatbot software
- Customer Communication
- Employee Activity Monitoring
- File Sharing Software
- Knowledge Base Management
- Live Chat Software
- Multi-Channel Communication
- Natural Language Processing
- Performance Metrics
- Query Suggestions
- Real-Time Data
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing

### Agent360

- AI Copilot
- AI/Machine Learning
- API
- CRM Software
- Chat/Messaging
- Chatbot software
- Customer Communication
- Help Desk Management
- Knowledge Base Management
- Live Chat Software
- Natural Language Processing
- Performance Metrics
- Support Ticket Management

## Links

- [View Freshchat Profile](https://www.capterra.in/software/158117/freshchat)
- [View Agent360 Profile](https://www.capterra.in/software/1088328/Agent360)
- [View Original Comparison](https://www.capterra.in/compare/158117/1088328/freshchat/vs/Agent360)

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