---
description: Compare Freshchatvs respond.io Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Freshchatvs respond.io Comparison - Capterra India
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Freshchat\<span\>vs\</span\> respond.io Comparison](https://www.capterra.in/compare/158117/179311/freshchat/vs/rocketbots)

# Compare Freshchat vs respond.io

Canonical: https://www.capterra.in/compare/158117/179311/freshchat/vs/rocketbots

> Detailed comparison between Freshchat and respond.io. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshchat | respond.io |
| **Overall rating** | 4.1/5 | 4.6/5 |
| **Total Reviews** | 124 | 52 |
| **Starting Price** | ₹1,799.00 | $99.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep) | Email/Help Desk, Knowledge Base Software, Phone Support, Chat |
| **Training Software** | Live Online, Documentation | Live Online, Webinars, Documentation, Videos |

## Best for

### Freshchat

Freshchat target market comprises customer support,  teams of Saas, and eCommerce companies with up to 50 team members using the product.

### respond.io

Built for B2C brands using WhatsApp, TikTok \&amp; more to capture leads, chat with customers, route messages, sync CRMs \&amp; grow sales—all from one easy-to-use inbox.

## Key features

### Freshchat

- API
- Activity Dashboard
- Autoresponders
- CRM Software
- Canned Responses
- Chat/Messaging
- Chatbot software
- File Sharing Software
- Interaction Tracking
- Mobile Access
- Multi-Channel Communication
- Natural Language Processing
- Offline Form
- Proactive Chat
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Support Ticket Management
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing

### respond.io

- API
- Activity Dashboard
- Autoresponders
- CRM Software
- Canned Responses
- Chat/Messaging
- Chatbot software
- File Sharing Software
- Interaction Tracking
- Mobile Access
- Multi-Channel Communication
- Offline Form
- Proactive Chat
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Support Ticket Management
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing

## Links

- [View Freshchat Profile](https://www.capterra.in/software/158117/freshchat)
- [View respond.io Profile](https://www.capterra.in/software/179311/rocketbots)
- [View Original Comparison](https://www.capterra.in/compare/158117/179311/freshchat/vs/rocketbots)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Freshchatvs respond.io Comparison - Capterra India","description":"Compare Freshchatvs respond.io Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.","url":"https://www.capterra.in/compare/158117/179311/freshchat/vs/rocketbots","about":[{"@id":"https://www.capterra.in/software/158117/freshchat#software"},{"@id":"https://www.capterra.in/software/179311/rocketbots#software"}],"breadcrumb":{"@id":"https://www.capterra.in/compare/158117/179311/freshchat/vs/rocketbots#breadcrumblist"},"@id":"https://www.capterra.in/compare/158117/179311/freshchat/vs/rocketbots#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.in/#website"},"publisher":{"@id":"https://www.capterra.in/#organization"},"inLanguage":"en-IN"},{"name":"Freshchat","description":"Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels.\n\nWith the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible.\n\nThis is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/6fb8eddb-f0c4-4037-9d41-b937e82286ae.png","url":"https://www.capterra.in/software/158117/freshchat","@id":"https://www.capterra.in/software/158117/freshchat#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.1,"bestRating":5,"ratingCount":124},"offers":{"price":"1799","@type":"Offer","priceCurrency":"INR"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"respond.io","description":"Respond.io is customer conversation management platform built to help B2C businesses generate more leads and maximize revenue across chat, calls, and emails from one place.\n\nPurpose-built to turn conversations into business results, respond.io unifies key channels like WhatsApp, TikTok, and Instagram in a single AI-powered inbox that supports both text and voice, including VoIP and WhatsApp calling. Capture prospects through click-to-chat ads on WhatsApp and TikTok, then automatically engage them with AI chatbots or route them to a human agent using customizable workflows.\n\nManage and track customers across their lifecycle, centralize contact data with CRM integrations, and leverage comprehensive reporting to accelerate growth—all with 99.999% uptime for peace of mind.\n\n10,000+ businesses trust respond.io to power conversations that drive real business results.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/340857d5-6a25-4067-a61c-ecb7cdf9e0a3.png","url":"https://www.capterra.in/software/179311/rocketbots","@id":"https://www.capterra.in/software/179311/rocketbots#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":52},"offers":{"price":"99","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios"},{"@id":"https://www.capterra.in/compare/158117/179311/freshchat/vs/rocketbots#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Live Chat Software","position":2,"item":"/directory/30797/live-chat/software","@type":"ListItem"},{"name":"Freshchatvs respond.io Comparison","position":3,"item":"https://www.capterra.in/compare/158117/179311/freshchat/vs/rocketbots","@type":"ListItem"}]}]}
</script>