---
description: Compare Freshchatvs Wati Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Freshchatvs Wati Comparison - Capterra India
---

Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/30906/customer-engagement/software) > [Freshchat\<span\>vs\</span\> Wati Comparison](https://www.capterra.in/compare/158117/204314/freshchat/vs/wati)

# Compare Freshchat vs Wati

Canonical: https://www.capterra.in/compare/158117/204314/freshchat/vs/wati

> Detailed comparison between Freshchat and Wati. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshchat | Wati |
| **Overall rating** | 4.2/5 | 4.6/5 |
| **Total Reviews** | 151 | 205 |
| **Starting Price** | ₹1,799.00 | $59.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep) | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Freshchat

Freshchat target market comprises customer support,  teams of Saas, and eCommerce companies with up to 50 team members using the product.

### Wati

The Agentic Customer Engagement Platform built for Revenue Growth

## Key features

### Freshchat

- AI Copilot
- AI/Machine Learning
- API
- Activity Dashboard
- Automated Responses
- Autoresponders
- CRM Software
- Chat/Messaging
- Chatbot software
- Code-free Development
- Communication Management
- Customer Communication
- Customer Support Software
- Dashboard Software
- Live Chat Software
- Natural Language Processing
- Pre-Configured Bot
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Support Ticket Management

### Wati

- AI Copilot
- AI/Machine Learning
- API
- Activity Dashboard
- Automated Responses
- Autoresponders
- CRM Software
- Chat/Messaging
- Chatbot software
- Code-free Development
- Communication Management
- Customer Communication
- Customer Support Software
- Dashboard Software
- Live Chat Software
- Natural Language Processing
- Pre-Configured Bot
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Support Ticket Management

## Links

- [View Freshchat Profile](https://www.capterra.in/software/158117/freshchat)
- [View Wati Profile](https://www.capterra.in/software/204314/wati)
- [View Original Comparison](https://www.capterra.in/compare/158117/204314/freshchat/vs/wati)

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