---
description: Compare Formilla.comvs Tiledesk Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Formilla.comvs Tiledesk Comparison - Capterra India
---

Breadcrumb: [Home](/) > [Chatbot software](/directory/32448/chatbot/software) > [Formilla.com\<span\>vs\</span\> Tiledesk Comparison](https://www.capterra.in/compare/159670/187541/formilla-com/vs/tiledesk)

# Compare Formilla.com vs Tiledesk

Canonical: https://www.capterra.in/compare/159670/187541/formilla-com/vs/tiledesk

> Detailed comparison between Formilla.com and Tiledesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Formilla.com | Tiledesk |
| **Overall rating** | 4.8/5 | 4.6/5 |
| **Total Reviews** | 29 | 154 |
| **Starting Price** | $24.99 | €49.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) |
| **Support** | Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Documentation | Live Online, Webinars, Documentation, Videos |

## Best for

### Formilla.com

Formilla.com serves the needs of customers from all industries around the world, including professional services (e.g. legal, medical, realty, etc.), ecommerce, and small and medium sized businesses.

### Tiledesk

Enterprises and mid-market teams that need AI Agents for customer support, sales engagement, and internal operations, with multichannel deployment and strong admin controls.

## Key features

### Formilla.com

- Autoresponders
- Canned Responses
- Customer Support Software
- Customizable Branding
- File Sharing Software
- Geotargeting
- Live Chat Software
- Mobile Access
- Offline Form
- Proactive Chat
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing

### Tiledesk

- Autoresponders
- Canned Responses
- Customer Engagement Software
- Customer Support Software
- Customizable Branding
- File Sharing Software
- Geotargeting
- Live Chat Software
- Mobile Access
- Monitoring
- Natural Language Processing
- Offline Form
- Proactive Chat
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Sales Activity Management
- Support Ticket Management
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing

## Links

- [View Formilla.com Profile](https://www.capterra.in/software/159670/formilla-com)
- [View Tiledesk Profile](https://www.capterra.in/software/187541/tiledesk)
- [View Original Comparison](https://www.capterra.in/compare/159670/187541/formilla-com/vs/tiledesk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Formilla.comvs Tiledesk Comparison - Capterra India","description":"Compare Formilla.comvs Tiledesk Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.","url":"https://www.capterra.in/compare/159670/187541/formilla-com/vs/tiledesk","about":[{"@id":"https://www.capterra.in/software/159670/formilla-com#software"},{"@id":"https://www.capterra.in/software/187541/tiledesk#software"}],"breadcrumb":{"@id":"https://www.capterra.in/compare/159670/187541/formilla-com/vs/tiledesk#breadcrumblist"},"@id":"https://www.capterra.in/compare/159670/187541/formilla-com/vs/tiledesk#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.in/#website"},"inLanguage":"en-IN","publisher":{"@id":"https://www.capterra.in/#organization"}},{"name":"Formilla.com","description":"Formilla.com is a leading provider of customer messaging software for sales, marketing, and support. With a combination of Live Chat, Email, and In-app messaging tools in one powerful platform, over 12,000 companies worldwide use our software for lead generation, marketing automation, and to improve customer support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/4840b848-304a-4ed6-8a87-c6c8b660ef79.png","url":"https://www.capterra.in/software/159670/formilla-com","@id":"https://www.capterra.in/software/159670/formilla-com#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":29},"offers":{"price":"24.99","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Tiledesk","description":"Tiledesk is an AI Agent platform that helps businesses automate customer support and business routines across channels. Teams build and deploy agents with a no code, drag and drop flow builder. It is open source and available as SaaS or self hosted.\n\nIt includes a knowledge base with RAG that imports URLs and files for accurate, context aware answers. With MCP actions, agents can connect to CRMs, email, spreadsheets, webhooks, and tools like Google Workspace, Slack, Shopify, and Notion using natural language instructions. When AI falls short, human resolutions can be turned into new knowledge so the agent improves over time, with multilingual support including WhatsApp Business and Facebook Messenger.\n\nTiledesk also supports AI to human handover, proactive messaging, real time analytics, SLAs, queues, and smart assignment. Common use cases include support automation, ecommerce assistants, AI sales agents, internal copilots, and company knowledge hubs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/3180829d-b54e-4def-920b-309462a4dda9.png","url":"https://www.capterra.in/software/187541/tiledesk","@id":"https://www.capterra.in/software/187541/tiledesk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":154},"offers":{"price":"49","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise, Android, Platform ios"},{"@id":"https://www.capterra.in/compare/159670/187541/formilla-com/vs/tiledesk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Chatbot software","position":2,"item":"/directory/32448/chatbot/software","@type":"ListItem"},{"name":"Formilla.comvs Tiledesk Comparison","position":3,"item":"https://www.capterra.in/compare/159670/187541/formilla-com/vs/tiledesk","@type":"ListItem"}]}]}
</script>
