---
description: Compare Formilla.comvs Wati Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Formilla.comvs Wati Comparison - Capterra India
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Formilla.com\<span\>vs\</span\> Wati Comparison](https://www.capterra.in/compare/159670/204314/formilla-com/vs/wati)

# Compare Formilla.com vs Wati

Canonical: https://www.capterra.in/compare/159670/204314/formilla-com/vs/wati

> Detailed comparison between Formilla.com and Wati. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Formilla.com | Wati |
| **Overall rating** | 4.8/5 | 4.6/5 |
| **Total Reviews** | 29 | 202 |
| **Starting Price** | $24.99 | $59.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Formilla.com

Formilla.com serves the needs of customers from all industries around the world, including professional services (e.g. legal, medical, realty, etc.), ecommerce, and small and medium sized businesses.

### Wati

End-to-end WhatsApp API solution for mid-market \&amp; enterprises worldwide. Trusted by the fastest-growing brands in 190+ countries.

## Key features

### Formilla.com

- Autoresponders
- Canned Responses
- Chatbot software
- Customer Support Software
- File Sharing Software
- Live Chat Software
- Reporting/Analytics
- Transcripts/Chat History
- Transfers/Routing

### Wati

- AI/Machine Learning
- API
- Autoresponders
- Chat/Messaging
- Chatbot software
- Code-free Development
- Customer Communication
- Customer Database
- Customer Engagement Software
- Customer Service Analytics
- Customer Support Software
- Live Chat Software
- Natural Language Processing
- Reporting/Analytics
- Segmentation
- Support Ticket Management

## Links

- [View Formilla.com Profile](https://www.capterra.in/software/159670/formilla-com)
- [View Wati Profile](https://www.capterra.in/software/204314/wati)
- [View Original Comparison](https://www.capterra.in/compare/159670/204314/formilla-com/vs/wati)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Formilla.comvs Wati Comparison - Capterra India","description":"Compare Formilla.comvs Wati Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.","url":"https://www.capterra.in/compare/159670/204314/formilla-com/vs/wati","about":[{"@id":"https://www.capterra.in/software/159670/formilla-com#software"},{"@id":"https://www.capterra.in/software/204314/wati#software"}],"breadcrumb":{"@id":"https://www.capterra.in/compare/159670/204314/formilla-com/vs/wati#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.in/compare/159670/204314/formilla-com/vs/wati#webpage","isPartOf":{"@id":"https://www.capterra.in/#website"},"inLanguage":"en-IN","publisher":{"@id":"https://www.capterra.in/#organization"}},{"name":"Formilla.com","description":"Formilla.com is a leading provider of customer messaging software for sales, marketing, and support. With a combination of Live Chat, Email, and In-app messaging tools in one powerful platform, over 12,000 companies worldwide use our software for lead generation, marketing automation, and to improve customer support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/4840b848-304a-4ed6-8a87-c6c8b660ef79.png","url":"https://www.capterra.in/software/159670/formilla-com","@type":"SoftwareApplication","@id":"https://www.capterra.in/software/159670/formilla-com#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":29},"offers":{"price":"24.99","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Wati","description":"Started as WhatsApp team inbox in 2020, Wati has evolved into a full revenue orchestration system beyond one platform. Designed for businesses that sell, support, and grow through conversations, Wati observes customer intent in real time, decides the next best revenue action, and executes it across marketing, sales, and support, all inside WhatsApp and connected messaging channels.\n\nTrusted by over 16,000 customers across 190+ countries, Wati simplifies complex operations and business conversations with a unified inbox, no-code automation, and our intelligent AI layer, Astra.\nProudly backed by Tiger Global, Sequoia Capital, DST Global, and Shopify, and recognized as a Premium Partner of Meta and Google.\n\nUnlock Revenue Growth with Wati, your AI co-pilot.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/95b17574-167d-45a4-88f9-ab69dd5a64c6.png","url":"https://www.capterra.in/software/204314/wati","@type":"SoftwareApplication","@id":"https://www.capterra.in/software/204314/wati#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":202},"offers":{"price":"59","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Live Chat Software","position":2,"item":"/directory/30797/live-chat/software","@type":"ListItem"},{"name":"Formilla.comvs Wati Comparison","position":3,"item":"https://www.capterra.in/compare/159670/204314/formilla-com/vs/wati","@type":"ListItem"}],"@id":"https://www.capterra.in/compare/159670/204314/formilla-com/vs/wati#breadcrumblist"}]}
</script>