---
description: Compare Intouch Insight CX Platformvs SurveySparrow Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Intouch Insight CX Platformvs SurveySparrow Comparison - Capterra India
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [Intouch Insight CX Platform\<span\>vs\</span\> SurveySparrow Comparison](https://www.capterra.in/compare/160959/168823/intouch-insight/vs/surveysparrow)

# Compare Intouch Insight CX Platform vs SurveySparrow

Canonical: https://www.capterra.in/compare/160959/168823/intouch-insight/vs/surveysparrow

> Detailed comparison between Intouch Insight CX Platform and SurveySparrow. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Intouch Insight CX Platform | SurveySparrow |
| **Overall rating** | 4.3/5 | 4.4/5 |
| **Total Reviews** | 12 | 121 |
| **Starting Price** | - | - |
| **Free Trial** | - | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Intouch Insight CX Platform

Multi-location brands in retail, restaurant, petro-convenience, grocery, and hospitality, across North America, as well as customized enterprise solutions.

### SurveySparrow

SurveySparrow targets Customer Experience, Marketing, Product, HR, IT, Sales, and Operations Managers across BFSI, Retail, IT, Healthcare, Automotive, Media, Government, Education, Hospitality, and E-

## Key features

### Intouch Insight CX Platform

- 360 Degree Feedback Software
- API
- Access Controls/Permissions
- Benchmarking
- Customizable Forms
- Customizable Templates
- Knowledge Management Software
- Mobile Access
- Multi-Channel Data Collection
- Negative Feedback Management
- Performance Metrics
- Pulse Surveys
- Real-Time Analytics
- Real-Time Data
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Visual Analytics

### SurveySparrow

- 360 Degree Feedback Software
- API
- Access Controls/Permissions
- Benchmarking
- Customizable Forms
- Customizable Templates
- Knowledge Management Software
- Mobile Access
- Multi-Channel Data Collection
- Negative Feedback Management
- Performance Metrics
- Pulse Surveys
- Real-Time Analytics
- Real-Time Data
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Visual Analytics

## Links

- [View Intouch Insight CX Platform Profile](https://www.capterra.in/software/160959/intouch-insight)
- [View SurveySparrow Profile](https://www.capterra.in/software/168823/surveysparrow)
- [View Original Comparison](https://www.capterra.in/compare/160959/168823/intouch-insight/vs/surveysparrow)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Intouch Insight CX Platformvs SurveySparrow Comparison - Capterra India","description":"Compare Intouch Insight CX Platformvs SurveySparrow Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.","url":"https://www.capterra.in/compare/160959/168823/intouch-insight/vs/surveysparrow","about":[{"@id":"https://www.capterra.in/software/160959/intouch-insight#software"},{"@id":"https://www.capterra.in/software/168823/surveysparrow#software"}],"breadcrumb":{"@id":"https://www.capterra.in/compare/160959/168823/intouch-insight/vs/surveysparrow#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.in/compare/160959/168823/intouch-insight/vs/surveysparrow#webpage","isPartOf":{"@id":"https://www.capterra.in/#website"},"inLanguage":"en-IN","publisher":{"@id":"https://www.capterra.in/#organization"}},{"name":"Intouch Insight CX Platform","description":"The Intouch Insight CX Platform is a scalable CX intelligence suite to seamlessly deliver Mystery Shopping data into a full-service CX solution.\n \nThe platform’s reporting capabilities are designed to help multi-location businesses measure the impact of operational programs against key CX metrics, like satisfaction, service times or accuracy, so they can act quickly to address issues and build on successes across locations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/60d59884-0244-4d55-8ce8-f7937e4e79dc.jpeg","url":"https://www.capterra.in/software/160959/intouch-insight","@type":"SoftwareApplication","@id":"https://www.capterra.in/software/160959/intouch-insight#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.3,"bestRating":5,"ratingCount":12},"operatingSystem":"Cloud"},{"name":"SurveySparrow","description":"SurveySparrow is a leading Voice of the Customer (VOC) platform that transforms customer experience by turning feedback into actionable insights. Imagine effortlessly capturing precise feedback across your digital channels and engaging directly with customers through their preferred messaging platforms. Our platform streamlines the entire process, from gathering real-time insights to managing reviews and resolving complaints swiftly. Securely access and analyze data to uncover actionable trends and ensure every team member has the right information at the right time. Connect globally with surveys in 130+ languages and maintain a consistent brand presence. With SurveySparrow, drive meaningful improvements and elevate your customer experience like never before.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/049db769-0c69-4c5b-ae37-dd9635dd8cfa.jpeg","url":"https://www.capterra.in/software/168823/surveysparrow","@type":"SoftwareApplication","@id":"https://www.capterra.in/software/168823/surveysparrow#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":121},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Experience Software","position":2,"item":"/directory/30671/customer-experience/software","@type":"ListItem"},{"name":"Intouch Insight CX Platformvs SurveySparrow Comparison","position":3,"item":"https://www.capterra.in/compare/160959/168823/intouch-insight/vs/surveysparrow","@type":"ListItem"}],"@id":"https://www.capterra.in/compare/160959/168823/intouch-insight/vs/surveysparrow#breadcrumblist"}]}
</script>