---
description: Compare BMC Helix ITSMvs Desk Manager Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare BMC Helix ITSMvs Desk Manager Comparison - Capterra India
---

Breadcrumb: [Home](/) > [IT Asset Management Software](/directory/30077/it-asset-management/software) > [BMC Helix ITSM\<span\>vs\</span\> Desk Manager Comparison](https://www.capterra.in/compare/164195/173025/remedy-it-service-management/vs/help-desk-software)

# Compare BMC Helix ITSM vs Desk Manager

Canonical: https://www.capterra.in/compare/164195/173025/remedy-it-service-management/vs/help-desk-software

> Detailed comparison between BMC Helix ITSM and Desk Manager. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | BMC Helix ITSM | Desk Manager |
| **Overall rating** | 4.1/5 | 4.8/5 |
| **Total Reviews** | 115 | 106 |
| **Starting Price** | - | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk | Email/Help Desk, Knowledge Base Software, Phone Support, Chat |
| **Training Software** | - | In Person, Live Online, Videos |

## Best for

### BMC Helix ITSM

\-

### Desk Manager

Global solution present in 26 countries, companies such as Eurofarma, Porsche, Cobasi, Komatsu, Unisys and Dia Supermercados use Desk Manager

## Key features

### BMC Helix ITSM

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Approval Process Control
- Asset Tracking Software
- Change Management Software
- Configuration Management
- Help Desk Management
- Reporting & Statistics
- Service Catalog
- Support Ticket Management
- Support Ticket Tracking

### Desk Manager

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Analytics
- Approval Process Control
- Asset Tracking Software
- Configuration Management
- Contract/License Management
- Customer Database
- Customizable Reports
- Help Desk Management
- Multi-Channel Communication
- Real-Time Chat
- Reporting & Statistics
- Service Catalog
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback

## Links

- [View BMC Helix ITSM Profile](https://www.capterra.in/software/164195/remedy-it-service-management)
- [View Desk Manager Profile](https://www.capterra.in/software/173025/help-desk-software)
- [View Original Comparison](https://www.capterra.in/compare/164195/173025/remedy-it-service-management/vs/help-desk-software)

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