---
description: Compare BMC Helix ITSMvs Iru Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare BMC Helix ITSMvs Iru Comparison - Capterra India
---

Breadcrumb: [Home](/) > [IT Service Management (ITSM) Tools ](/directory/30676/itsm/software) > [BMC Helix ITSM\<span\>vs\</span\> Iru Comparison](https://www.capterra.in/compare/164195/181954/remedy-it-service-management/vs/Iru)

# Compare BMC Helix ITSM vs Iru

Canonical: https://www.capterra.in/compare/164195/181954/remedy-it-service-management/vs/Iru

> Detailed comparison between BMC Helix ITSM and Iru. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | BMC Helix ITSM | Iru |
| **Overall rating** | 4.1/5 | 4.9/5 |
| **Total Reviews** | 115 | 480 |
| **Starting Price** | - | - |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Mac (Desktop), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat |
| **Training Software** | - | Live Online, Webinars, Documentation, Videos |

## Best for

### BMC Helix ITSM

\-

### Iru

Iru is created for IT \&amp; security teams at growing companies who need unified identity, endpoint, and compliance management across mixed device environments.

## Key features

### BMC Helix ITSM

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Approval Process Control
- Asset Tracking Software
- Configuration Management
- Dashboard Software
- Help Desk Management
- Support Ticket Management

### Iru

- API
- Access Management
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Application Security
- Approval Process Control
- Asset Tracking Software
- Automatic User/Device Recognition
- Configuration Management
- Dashboard Software
- Monitoring
- Real-time Alerts
- Remediation Management
- Security Management
- Status Tracking
- Threat Intelligence Software
- Vulnerability Protection

## Links

- [View BMC Helix ITSM Profile](https://www.capterra.in/software/164195/remedy-it-service-management)
- [View Iru Profile](https://www.capterra.in/software/181954/Iru)
- [View Original Comparison](https://www.capterra.in/compare/164195/181954/remedy-it-service-management/vs/Iru)

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