---
description: Compare BMC Helix ITSMvs Ivanti Neurons for ITSM Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare BMC Helix ITSMvs Ivanti Neurons for ITSM Comparison - Capterra India
---

Breadcrumb: [Home](/) > [IT Asset Management Software](/directory/30077/it-asset-management/software) > [BMC Helix ITSM\<span\>vs\</span\> Ivanti Neurons for ITSM Comparison](https://www.capterra.in/compare/164195/193225/remedy-it-service-management/vs/service-desk)

# Compare BMC Helix ITSM vs Ivanti Neurons for ITSM

Canonical: https://www.capterra.in/compare/164195/193225/remedy-it-service-management/vs/service-desk

> Detailed comparison between BMC Helix ITSM and Ivanti Neurons for ITSM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | BMC Helix ITSM | Ivanti Neurons for ITSM |
| **Overall rating** | 4.1/5 | 3.9/5 |
| **Total Reviews** | 115 | 15 |
| **Starting Price** | - | - |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support |
| **Training Software** | - | In Person, Live Online, Documentation, Videos |

## Best for

### BMC Helix ITSM

\-

### Ivanti Neurons for ITSM

IT and operations teams in mid-to-large enterprises seeking a scalable, ITIL-aligned service management platform to modernize help desk operations and extend service delivery beyond IT.

## Key features

### BMC Helix ITSM

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Approval Process Control
- Asset Tracking Software
- Change Management Software
- Configuration Management
- Dashboard Software
- Data Visualization Software
- Generative AI
- Help Desk Management
- Incident Management Software
- Problem Management
- Reporting & Statistics

### Ivanti Neurons for ITSM

- Analytics
- CMDB Software
- Change Management Software
- IT Asset Management Software
- Incident Management Software
- Knowledge Base Management
- Self Service Portal

## Links

- [View BMC Helix ITSM Profile](https://www.capterra.in/software/164195/remedy-it-service-management)
- [View Ivanti Neurons for ITSM Profile](https://www.capterra.in/software/193225/service-desk)
- [View Original Comparison](https://www.capterra.in/compare/164195/193225/remedy-it-service-management/vs/service-desk)

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