---
description: Compare Zendesk Suitevs Umnico Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Zendesk Suitevs Umnico Comparison - Capterra India
---

Breadcrumb: [Home](/) > [Insurance CRM software](/directory/32554/insurance-crm/software) > [Zendesk Suite\<span\>vs\</span\> Umnico Comparison](https://www.capterra.in/compare/164283/1039820/zendesk/vs/umnico)

# Compare Zendesk Suite vs Umnico

Canonical: https://www.capterra.in/compare/164283/1039820/zendesk/vs/umnico

> Detailed comparison between Zendesk Suite and Umnico. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Zendesk Suite | Umnico |
| **Overall rating** | 4.4/5 | 4.7/5 |
| **Total Reviews** | 4079 | 6 |
| **Starting Price** | $39.00 | $7.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

### Umnico

A small and midsize business managers who would like to engage the opportunities of business messengers and social media channels to receive incremental leads, raise sales and improve helpdesk.

## Key features

### Zendesk Suite

- API
- Activity Tracking
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Configurable Workflow
- Contact Management Software
- Customer Database
- Customer Engagement Software
- Customer Social Profiles
- File Sharing Software
- Multi-Channel Communication
- On-Demand Communications
- Real-Time Analytics
- Reporting/Analytics
- Social Media Integration
- Task Management Software
- Template Management
- Transfers/Routing
- Workflow Management Software

### Umnico

- API
- Activity Tracking
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Configurable Workflow
- Contact Management Software
- Customer Database
- Customer Engagement Software
- Customer Social Profiles
- File Sharing Software
- Multi-Channel Communication
- On-Demand Communications
- Real-Time Analytics
- Reporting/Analytics
- Social Media Integration
- Task Management Software
- Template Management
- Transfers/Routing
- Workflow Management Software

## Links

- [View Zendesk Suite Profile](https://www.capterra.in/software/164283/zendesk)
- [View Umnico Profile](https://www.capterra.in/software/1039820/umnico)
- [View Original Comparison](https://www.capterra.in/compare/164283/1039820/zendesk/vs/umnico)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Zendesk Suitevs Umnico Comparison - Capterra India","description":"Compare Zendesk Suitevs Umnico Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.","url":"https://www.capterra.in/compare/164283/1039820/zendesk/vs/umnico","about":[{"@id":"https://www.capterra.in/software/164283/zendesk#software"},{"@id":"https://www.capterra.in/software/1039820/umnico#software"}],"breadcrumb":{"@id":"https://www.capterra.in/compare/164283/1039820/zendesk/vs/umnico#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.in/compare/164283/1039820/zendesk/vs/umnico#webpage","publisher":{"@id":"https://www.capterra.in/#organization"},"inLanguage":"en-IN","isPartOf":{"@id":"https://www.capterra.in/#website"}},{"name":"Zendesk Suite","description":"Zendesk Suite is a cloud-based customer service platform that enables businesses to streamline support experiences across multiple channels. With features, including messaging, live chat, AI-powered automation, advanced data privacy, and a customizable help center, Zendesk enables personalized and efficient customer assistance.\n\nThe customer interactions live in a single interface with features, such as web widgets, pre-defined ticket responses, and more. Zendesk Suite also includes Ticketing System, Help Center, Community Forum, Messaging, Talk, Explore, and Sunshine Conversations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/33e7efb9-b7dc-42b8-b866-a0676f6012b9.png","url":"https://www.capterra.in/software/164283/zendesk","@type":"SoftwareApplication","@id":"https://www.capterra.in/software/164283/zendesk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":4079,"ratingValue":4.4},"offers":{"price":"39","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Umnico","description":"The ultimate omnichannel messaging solution that combines over 25 business messengers and social media in one chat-center and provides a capability of customer relationship management system, empowered by automation, so you can raise your sales and boost customer support performance with the same resources.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/f3d20cc6-4ce1-4935-990c-b5980569f7bc.png","url":"https://www.capterra.in/software/1039820/umnico","@type":"SoftwareApplication","@id":"https://www.capterra.in/software/1039820/umnico#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":6,"ratingValue":4.7},"offers":{"price":"7","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Insurance CRM software","position":2,"item":"/directory/32554/insurance-crm/software","@type":"ListItem"},{"name":"Zendesk Suitevs Umnico Comparison","position":3,"item":"https://www.capterra.in/compare/164283/1039820/zendesk/vs/umnico","@type":"ListItem"}],"@id":"https://www.capterra.in/compare/164283/1039820/zendesk/vs/umnico#breadcrumblist"}]}
</script>