---
description: Compare Zendesk Suitevs Agent360 Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Zendesk Suitevs Agent360 Comparison - Capterra India
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Zendesk Suite\<span\>vs\</span\> Agent360 Comparison](https://www.capterra.in/compare/164283/1088328/zendesk/vs/Agent360)

# Compare Zendesk Suite vs Agent360

Canonical: https://www.capterra.in/compare/164283/1088328/zendesk/vs/Agent360

> Detailed comparison between Zendesk Suite and Agent360. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Zendesk Suite | Agent360 |
| **Overall rating** | 4.4/5 | - |
| **Total Reviews** | 4079 | 0 |
| **Starting Price** | $115.00 | $99.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

### Agent360

Agent360 caters to customer support teams, law firms, travel and hospitality providers, property managers, healthcare providers, insurance companies, and professional service providers.

## Key features

### Zendesk Suite

- AI Copilot
- API
- Asset Tracking Software
- CRM Software
- Call Center Management
- Chat/Messaging
- Computer Telephony Integration
- Customer Complaint Tracking
- Customer Engagement Software
- Customizable Reports
- Help Desk Management
- Issue Scheduling
- Knowledge Base Management
- Live Chat Software
- Onboarding Software
- Performance Metrics
- Support Ticket Management
- Transfers/Routing
- Widgets

### Agent360

- AI Copilot
- API
- CRM Software
- Call Center Management
- Chat/Messaging
- Help Desk Management
- Knowledge Base Management
- Live Chat Software
- Natural Language Processing
- Performance Metrics
- Support Ticket Management
- Widgets

## Links

- [View Zendesk Suite Profile](https://www.capterra.in/software/164283/zendesk)
- [View Agent360 Profile](https://www.capterra.in/software/1088328/Agent360)
- [View Original Comparison](https://www.capterra.in/compare/164283/1088328/zendesk/vs/Agent360)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Zendesk Suitevs Agent360 Comparison - Capterra India","description":"Compare Zendesk Suitevs Agent360 Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.","url":"https://www.capterra.in/compare/164283/1088328/zendesk/vs/Agent360","about":[{"@id":"https://www.capterra.in/software/164283/zendesk#software"},{"@id":"https://www.capterra.in/software/1088328/Agent360#software"}],"breadcrumb":{"@id":"https://www.capterra.in/compare/164283/1088328/zendesk/vs/Agent360#breadcrumblist"},"@id":"https://www.capterra.in/compare/164283/1088328/zendesk/vs/Agent360#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.in/#website"},"inLanguage":"en-IN","publisher":{"@id":"https://www.capterra.in/#organization"}},{"name":"Zendesk Suite","description":"Zendesk Suite is a cloud-based customer service platform that enables businesses to streamline support experiences across multiple channels. With features, including messaging, live chat, AI-powered automation, advanced data privacy, and a customizable help center, Zendesk enables personalized and efficient customer assistance.\n\nThe customer interactions live in a single interface with features, such as web widgets, pre-defined ticket responses, and more. Zendesk Suite also includes Ticketing System, Help Center, Community Forum, Messaging, Talk, Explore, and Sunshine Conversations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/33e7efb9-b7dc-42b8-b866-a0676f6012b9.png","url":"https://www.capterra.in/software/164283/zendesk","@id":"https://www.capterra.in/software/164283/zendesk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":4079},"offers":{"price":"115","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Agent360","description":"Agent360 is an AI receptionist and customer support platform built for businesses that can't afford to miss a call. Powered by Zoe, an AI voice agent, Agent360 answers calls 24/7, qualifies leads, books appointments, and transfers urgent cases to your team.\n\nFor law firms, Zoe runs structured client intake—collecting accident details, injury severity, and insurance info before a human ever picks up. Personal injury, immigration, and family law firms use Agent360 to capture after-hours leads, reduce intake overhead, and respond faster than competing firms. Every missed call is a missed case.\n\nBeyond law, Agent360 offers live chat, AI chatbot, ticketing, a help center, and omnichannel support across email, SMS, WhatsApp, and more. Integrates with major CRMs via REST APIs and webhooks. SOC 2 compliant. GDPR-ready. Bank-grade encryption.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/81e632e7-d8f2-4b52-9d7f-9fa6e4053a55.png","url":"https://www.capterra.in/software/1088328/Agent360","@id":"https://www.capterra.in/software/1088328/Agent360#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"applicationCategory":"BusinessApplication","offers":{"price":"99","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios"},{"@id":"https://www.capterra.in/compare/164283/1088328/zendesk/vs/Agent360#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Service Software","position":2,"item":"/directory/22/customer-service/software","@type":"ListItem"},{"name":"Zendesk Suitevs Agent360 Comparison","position":3,"item":"https://www.capterra.in/compare/164283/1088328/zendesk/vs/Agent360","@type":"ListItem"}]}]}
</script>