---
description: Compare Zendesk Suitevs Contact Center as a Service (CCaaS) Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
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title: Compare Zendesk Suitevs Contact Center as a Service (CCaaS) Comparison - Capterra India
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Zendesk Suite\<span\>vs\</span\> Contact Center as a Service (CCaaS) Comparison](https://www.capterra.in/compare/164283/169024/zendesk/vs/call-center)

# Compare Zendesk Suite vs Contact Center as a Service (CCaaS)

Canonical: https://www.capterra.in/compare/164283/169024/zendesk/vs/call-center

> Detailed comparison between Zendesk Suite and Contact Center as a Service (CCaaS). Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | Contact Center as a Service (CCaaS) |
| **Overall rating** | 4.4/5 | 4.0/5 |
| **Total Reviews** | 4072 | 21 |
| **Starting Price** | $39.00 | $85.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Phone Support, 24/7 (Live rep) |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

### Contact Center as a Service (CCaaS)

Call center with Omnichannel needs, Multi-location call center, Call center with seasonal needs, Call center with agents working from home, Call centers that are moving or experiencing growth

## Key features

### Zendesk Suite

- API
- Alerts/Escalation
- Automatic Call Distribution
- Blended Call Center
- CRM Software
- Call Logging
- Call Monitoring Software
- Call Recording Software
- Call Routing
- Call Scripting
- Campaign Management Software
- Computer Telephony Integration
- IVR
- Inbound Call Center
- Manual Dialer
- Outbound Call Center
- Predictive Dialer Software
- Progressive Dialer
- Queue Management
- Reporting/Analytics

### Contact Center as a Service (CCaaS)

- API
- Alerts/Escalation
- Automatic Call Distribution
- Blended Call Center
- CRM Software
- Call Logging
- Call Monitoring Software
- Call Recording Software
- Call Routing
- Call Scripting
- Campaign Management Software
- Computer Telephony Integration
- IVR
- Inbound Call Center
- Manual Dialer
- Outbound Call Center
- Predictive Dialer Software
- Progressive Dialer
- Queue Management
- Reporting/Analytics

## Links

- [View Zendesk Suite Profile](https://www.capterra.in/software/164283/zendesk)
- [View Contact Center as a Service (CCaaS) Profile](https://www.capterra.in/software/169024/call-center)
- [View Original Comparison](https://www.capterra.in/compare/164283/169024/zendesk/vs/call-center)

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