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Zendesk Suitevs Zoho Desk Comparison
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Starting Price
$55.00/month
$14.00/month
Ratings
Overall
4.4 (3,982)Overall
4.5 (2,171)Best for
Over 110,000 companies rely on Zendesk's customer service solution to build the best customer experience. Our software is powerful and flexible, and scales to meet the needs of any business.
Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune.
Features
- Automatic Call Distribution
- Computer Telephony Integration
- Customer Complaint Tracking
- Customer Engagement Software
- Customizable Reports
- Issue Scheduling
- Onboarding Software
- Real-Time Data
- Support Ticket Management
- Transfers/Routing
- Automatic Call Distribution
- Computer Telephony Integration
- Customer Complaint Tracking
- Customer Engagement Software
- Customizable Reports
- Issue Scheduling
- Onboarding Software
- Real-Time Data
- Support Ticket Management
- Transfers/Routing
Deployment
- Cloud-based
- On-premise
- Cloud-based
- On-premise
Training Software
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat