---
description: Compare Zendesk Suitevs Nextiva Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Zendesk Suitevs Nextiva Comparison - Capterra India
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [Zendesk Suite\<span\>vs\</span\> Nextiva Comparison](https://www.capterra.in/compare/164283/175788/zendesk/vs/nextiva)

# Compare Zendesk Suite vs Nextiva

Canonical: https://www.capterra.in/compare/164283/175788/zendesk/vs/nextiva

> Detailed comparison between Zendesk Suite and Nextiva. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | Nextiva |
| **Overall rating** | 4.4/5 | 4.6/5 |
| **Total Reviews** | 4072 | 914 |
| **Starting Price** | $39.00 | $25.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Phone Support |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | Videos |

## Best for

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

### Nextiva

Businesses of any size who want to better connect with their customers.

## Key features

### Zendesk Suite

- API
- Automatic Call Distribution
- Call Logging
- Call Recording Software
- Canned Responses
- Chat/Messaging
- Commenting/Notes
- Computer Telephony Integration
- Customizable Reports
- File Sharing Software
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Reporting/Analytics
- SSL Security
- Screen Sharing Software
- Social Media Monitoring Software
- Survey/Poll Management
- Transcripts/Chat History
- Transfers/Routing

### Nextiva

- API
- Automatic Call Distribution
- Call Logging
- Call Recording Software
- Canned Responses
- Chat/Messaging
- Commenting/Notes
- Computer Telephony Integration
- Customizable Reports
- File Sharing Software
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Reporting/Analytics
- SSL Security
- Screen Sharing Software
- Social Media Monitoring Software
- Survey/Poll Management
- Transcripts/Chat History
- Transfers/Routing

## Links

- [View Zendesk Suite Profile](https://www.capterra.in/software/164283/zendesk)
- [View Nextiva Profile](https://www.capterra.in/software/175788/nextiva)
- [View Original Comparison](https://www.capterra.in/compare/164283/175788/zendesk/vs/nextiva)

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