---
description: Compare Contact Center as a Service (CCaaS)vs Nextiva Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Contact Center as a Service (CCaaS)vs Nextiva Comparison - Capterra India
---

Breadcrumb: [Home](/) > [Unified Communications Software](/directory/31035/unified-communications/software) > [Contact Center as a Service (CCaaS)\<span\>vs\</span\> Nextiva Comparison](https://www.capterra.in/compare/169024/175788/call-center/vs/nextiva)

# Compare Contact Center as a Service (CCaaS) vs Nextiva

Canonical: https://www.capterra.in/compare/169024/175788/call-center/vs/nextiva

> Detailed comparison between Contact Center as a Service (CCaaS) and Nextiva. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Contact Center as a Service (CCaaS) | Nextiva |
| **Overall rating** | 4.0/5 | 4.6/5 |
| **Total Reviews** | 21 | 914 |
| **Starting Price** | $85.00 | $25.00 |
| **Free Trial** | No | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Phone Support, 24/7 (Live rep) | Email/Help Desk, FAQs/Forum, Phone Support |
| **Training Software** | In Person, Live Online, Webinars, Documentation | Videos |

## Best for

### Contact Center as a Service (CCaaS)

Call center with Omnichannel needs, Multi-location call center, Call center with seasonal needs, Call center with agents working from home, Call centers that are moving or experiencing growth

### Nextiva

Businesses of any size who want to better connect with their customers.

## Key features

### Contact Center as a Service (CCaaS)

- API
- Alerts/Escalation
- Automatic Call Distribution
- Blended Call Center
- CRM Software
- Call Logging
- Call Monitoring Software
- Call Recording Software
- Call Routing
- Computer Telephony Integration
- IVR
- Predictive Dialer Software
- Queue Management
- Reporting/Analytics

### Nextiva

- API
- Alerts/Escalation
- Auto-Dialer
- Automatic Call Distribution
- CRM Software
- Call Logging
- Call Monitoring Software
- Call Recording Software
- Call Routing
- Call Tracking Metrics
- Computer Telephony Integration
- Customizable Reports
- IVR
- Monitoring
- Predictive Dialer Software
- Queue Management
- Reporting/Analytics
- Transfers/Routing
- Virtual Extensions

## Links

- [View Contact Center as a Service (CCaaS) Profile](https://www.capterra.in/software/169024/call-center)
- [View Nextiva Profile](https://www.capterra.in/software/175788/nextiva)
- [View Original Comparison](https://www.capterra.in/compare/169024/175788/call-center/vs/nextiva)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Contact Center as a Service (CCaaS)vs Nextiva Comparison - Capterra India","description":"Compare Contact Center as a Service (CCaaS)vs Nextiva Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.","url":"https://www.capterra.in/compare/169024/175788/call-center/vs/nextiva","about":[{"@id":"https://www.capterra.in/software/169024/call-center#software"},{"@id":"https://www.capterra.in/software/175788/nextiva#software"}],"breadcrumb":{"@id":"https://www.capterra.in/compare/169024/175788/call-center/vs/nextiva#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.in/compare/169024/175788/call-center/vs/nextiva#webpage","isPartOf":{"@id":"https://www.capterra.in/#website"},"inLanguage":"en-IN","publisher":{"@id":"https://www.capterra.in/#organization"}},{"name":"Contact Center as a Service (CCaaS)","description":"Evolve IPs omnichannel contact center provides organizations with a sophisticated, cloud-based service that delivers real business value. Their advanced features provide contact center leaders with real-time control and visibility of their agents along with rich operational insights. Leverage Evolve IPs cloud compliant architecture for enterprise-grade business continuity while enabling customers to interact across any communication channel with agents operating from anywhere.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/cda29b4e-37f6-48ac-8d1f-6171a53fc762.png","url":"https://www.capterra.in/software/169024/call-center","@type":"SoftwareApplication","@id":"https://www.capterra.in/software/169024/call-center#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.0,"bestRating":5,"ratingCount":21},"offers":{"price":"85","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"name":"Nextiva","description":"Nextiva is an AI-powered unified customer experience management (CXM) platform that consolidates all customer interactions into a single system. It delivers personalized experiences by integrating voice, video, chat, social media, email, and other channels. Nextiva's customer journey orchestration provides real-time insights, enabling the automation of key workflows. Its open architecture and workflow engine, powered by AI, allow businesses to future-proof their customer experience. \n\nNextiva's AI and automation capabilities are easy to deploy, quick to scale, and can be optimized to drive value. The platform includes workforce engagement tools that simplify agent management, reduce fatigue, and increase retention, connecting customer-facing employees with back-office teams to boost productivity. Businesses can engage customers across any channel, reduce costs, and maximize technology investments through Nextiva's consolidated, integrated, and customizable solution.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/ff1e4693-12da-4528-b2d0-5c234878d84b.png","url":"https://www.capterra.in/software/175788/nextiva","@type":"SoftwareApplication","@id":"https://www.capterra.in/software/175788/nextiva#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":914},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Unified Communications Software","position":2,"item":"/directory/31035/unified-communications/software","@type":"ListItem"},{"name":"Contact Center as a Service (CCaaS)vs Nextiva Comparison","position":3,"item":"https://www.capterra.in/compare/169024/175788/call-center/vs/nextiva","@type":"ListItem"}],"@id":"https://www.capterra.in/compare/169024/175788/call-center/vs/nextiva#breadcrumblist"}]}
</script>