---
description: Compare Zoho Deskvs Nextiva Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Zoho Deskvs Nextiva Comparison - Capterra India
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Zoho Desk\<span\>vs\</span\> Nextiva Comparison](https://www.capterra.in/compare/169505/175788/zoho-desk/vs/nextiva)

# Compare Zoho Desk vs Nextiva

Canonical: https://www.capterra.in/compare/169505/175788/zoho-desk/vs/nextiva

> Detailed comparison between Zoho Desk and Nextiva. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zoho Desk | Nextiva |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 2211 | 914 |
| **Starting Price** | $20.00 | $25.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Phone Support |
| **Training Software** | Live Online, Webinars, Documentation, Videos | Videos |

## Best for

### Zoho Desk

Zoho Desk is used by customer service departments, help desk agents, IT support teams, call centers, field service technicians, and SaaS businesses of all sizes across multiple industries.

### Nextiva

Businesses of any size who want to better connect with their customers.

## Key features

### Zoho Desk

- API
- Automatic Call Distribution
- Call Logging
- Call Recording Software
- Canned Responses
- Chat/Messaging
- Computer Telephony Integration
- Customizable Reports
- File Sharing Software
- Monitoring
- Multi-Channel Communication
- Performance Management
- Performance Metrics
- Real-Time Chat
- Reporting/Analytics
- SSL Security
- Social Media Monitoring Software
- Survey/Poll Management
- Transcripts/Chat History
- Transfers/Routing

### Nextiva

- API
- Automatic Call Distribution
- Call Logging
- Call Recording Software
- Canned Responses
- Chat/Messaging
- Computer Telephony Integration
- Customizable Reports
- File Sharing Software
- Monitoring
- Multi-Channel Communication
- Performance Management
- Performance Metrics
- Real-Time Chat
- Reporting/Analytics
- SSL Security
- Social Media Monitoring Software
- Survey/Poll Management
- Transcripts/Chat History
- Transfers/Routing

## Links

- [View Zoho Desk Profile](https://www.capterra.in/software/169505/zoho-desk)
- [View Nextiva Profile](https://www.capterra.in/software/175788/nextiva)
- [View Original Comparison](https://www.capterra.in/compare/169505/175788/zoho-desk/vs/nextiva)

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