---
description: Compare Nextivavs ITC Cloud Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Nextivavs ITC Cloud Comparison - Capterra India
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Nextiva\<span\>vs\</span\> ITC Cloud Comparison](https://www.capterra.in/compare/175788/1040523/nextiva/vs/itc-cloud)

# Compare Nextiva vs ITC Cloud

Canonical: https://www.capterra.in/compare/175788/1040523/nextiva/vs/itc-cloud

> Detailed comparison between Nextiva and ITC Cloud. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Nextiva | ITC Cloud |
| **Overall rating** | 4.6/5 | 4.4/5 |
| **Total Reviews** | 914 | 7 |
| **Starting Price** | $25.00 | $19.99 |
| **Free Trial** | No | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Phone Support | Email/Help Desk, Knowledge Base Software, Phone Support, 24/7 (Live rep) |
| **Training Software** | Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Nextiva

Businesses of any size who want to better connect with their customers.

### ITC Cloud

\-

## Key features

### Nextiva

- Activity Dashboard
- Alerts/Notifications
- Call Center Management
- Call Monitoring Software
- Call Recording Software
- Call Routing
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- Customizable Reports
- IVR
- Mobile Access
- Multi-Channel Communication
- Multi-User Collaboration
- Screen Sharing Software
- Third-Party Integrations
- Video Conferencing Software
- Virtual Voicemail
- VoIP Software
- Voice Mail

### ITC Cloud

- Activity Dashboard
- Alerts/Notifications
- Call Center Management
- Call Monitoring Software
- Call Recording Software
- Call Routing
- Chat/Messaging
- Collaboration Tools
- Customizable Reports
- IVR
- Mobile Access
- Multi-Channel Communication
- Multi-User Collaboration
- Screen Sharing Software
- Third-Party Integrations
- Video Conferencing Software
- Virtual Voicemail
- VoIP Software
- Voice Mail

## Links

- [View Nextiva Profile](https://www.capterra.in/software/175788/nextiva)
- [View ITC Cloud Profile](https://www.capterra.in/software/1040523/itc-cloud)
- [View Original Comparison](https://www.capterra.in/compare/175788/1040523/nextiva/vs/itc-cloud)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Nextivavs ITC Cloud Comparison - Capterra India","description":"Compare Nextivavs ITC Cloud Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.","url":"https://www.capterra.in/compare/175788/1040523/nextiva/vs/itc-cloud","about":[{"@id":"https://www.capterra.in/software/175788/nextiva#software"},{"@id":"https://www.capterra.in/software/1040523/itc-cloud#software"}],"breadcrumb":{"@id":"https://www.capterra.in/compare/175788/1040523/nextiva/vs/itc-cloud#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.in/compare/175788/1040523/nextiva/vs/itc-cloud#webpage","isPartOf":{"@id":"https://www.capterra.in/#website"},"inLanguage":"en-IN","publisher":{"@id":"https://www.capterra.in/#organization"}},{"name":"Nextiva","description":"Nextiva is an AI-powered unified customer experience management (CXM) platform that consolidates all customer interactions into a single system. It delivers personalized experiences by integrating voice, video, chat, social media, email, and other channels. Nextiva's customer journey orchestration provides real-time insights, enabling the automation of key workflows. Its open architecture and workflow engine, powered by AI, allow businesses to future-proof their customer experience. \n\nNextiva's AI and automation capabilities are easy to deploy, quick to scale, and can be optimized to drive value. The platform includes workforce engagement tools that simplify agent management, reduce fatigue, and increase retention, connecting customer-facing employees with back-office teams to boost productivity. Businesses can engage customers across any channel, reduce costs, and maximize technology investments through Nextiva's consolidated, integrated, and customizable solution.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/ff1e4693-12da-4528-b2d0-5c234878d84b.png","url":"https://www.capterra.in/software/175788/nextiva","@type":"SoftwareApplication","@id":"https://www.capterra.in/software/175788/nextiva#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":914},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"ITC Cloud","description":"ITC Cloud was created to provide a simple and reliable way for businesses to have a unified communications solution. We give you the ability to work from anywhere on any device; whether it’s from your desk phone, cell phone, or computer in a seamless manner.\n\nITC Cloud is also backed by 24/7 help desk and a company that cares about the overall efficiency of your business. We take pride in delivering the best customer experience from start to finish and beyond.","url":"https://www.capterra.in/software/1040523/itc-cloud","@type":"SoftwareApplication","@id":"https://www.capterra.in/software/1040523/itc-cloud#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":7},"offers":{"price":"19.99","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome, Android, Platform ios"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Live Chat Software","position":2,"item":"/directory/30797/live-chat/software","@type":"ListItem"},{"name":"Nextivavs ITC Cloud Comparison","position":3,"item":"https://www.capterra.in/compare/175788/1040523/nextiva/vs/itc-cloud","@type":"ListItem"}],"@id":"https://www.capterra.in/compare/175788/1040523/nextiva/vs/itc-cloud#breadcrumblist"}]}
</script>