---
description: Compare ServiceNow Customer Service Managementvs Manhattan Active Omni Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare ServiceNow Customer Service Managementvs Manhattan Active Omni Comparison - Capterra India
---

Breadcrumb: [Home](/) > [Order Management System](/directory/30225/order-management/software) > [ServiceNow Customer Service Management\<span\>vs\</span\> Manhattan Active Omni Comparison](https://www.capterra.in/compare/192052/209714/servicenow-customer-service-management/vs/manhattan-active-omni)

# Compare ServiceNow Customer Service Management vs Manhattan Active Omni

Canonical: https://www.capterra.in/compare/192052/209714/servicenow-customer-service-management/vs/manhattan-active-omni

> Detailed comparison between ServiceNow Customer Service Management and Manhattan Active Omni. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | ServiceNow Customer Service Management | Manhattan Active Omni |
| **Overall rating** | 4.4/5 | - |
| **Total Reviews** | 152 | 0 |
| **Starting Price** | - | - |
| **Free Trial** | - | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, 24/7 (Live rep), Chat | Email/Help Desk, Phone Support |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | Documentation, Videos |

## Best for

### ServiceNow Customer Service Management

Enterprise-wide Service, Operations, and Customer Experience Buyer Groups

### Manhattan Active Omni

Retail Industry

## Key features

### ServiceNow Customer Service Management

- Chat/Messaging
- Communication Management
- Contact Database
- Contact Management Software
- Content Management Software (CMS)
- Customer Database
- Engagement Tracking
- Inventory Management Software
- Monitoring
- Multi-Channel Communication
- Order Tracking
- Performance Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting/Analytics
- Support Ticket Management
- Surveys & Feedback
- Workflow Management Software
- Workforce Management Software

### Manhattan Active Omni

- Chat/Messaging
- Communication Management
- Contact Database
- Contact Management Software
- Content Management Software (CMS)
- Customer Database
- Engagement Tracking
- Inventory Management Software
- Monitoring
- Multi-Channel Communication
- Order Tracking
- Performance Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting/Analytics
- Support Ticket Management
- Surveys & Feedback
- Workflow Management Software
- Workforce Management Software

## Links

- [View ServiceNow Customer Service Management Profile](https://www.capterra.in/software/192052/servicenow-customer-service-management)
- [View Manhattan Active Omni Profile](https://www.capterra.in/software/209714/manhattan-active-omni)
- [View Original Comparison](https://www.capterra.in/compare/192052/209714/servicenow-customer-service-management/vs/manhattan-active-omni)

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