---
description: Compare Genesys Cloud CXvs 123 Flash Chat Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Genesys Cloud CXvs 123 Flash Chat Comparison - Capterra India
---

Breadcrumb: [Home](/) > [Call Center Workforce Management software](/directory/32607/call-center-workforce-management/software) > [Genesys Cloud CX\<span\>vs\</span\> 123 Flash Chat Comparison](https://www.capterra.in/compare/21409/1007502/genesys-cloud/vs/123-flash-chat-server-software)

# Compare Genesys Cloud CX vs 123 Flash Chat

Canonical: https://www.capterra.in/compare/21409/1007502/genesys-cloud/vs/123-flash-chat-server-software

> Detailed comparison between Genesys Cloud CX and 123 Flash Chat. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Genesys Cloud CX | 123 Flash Chat |
| **Overall rating** | 4.3/5 | 5.0/5 |
| **Total Reviews** | 262 | 1 |
| **Starting Price** | $75.00 | $10.00 |
| **Free Trial** | No | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, 24/7 (Live rep) |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | - |

## Best for

### Genesys Cloud CX

Companies of all sizes looking for an easy, all-in-one cloud contact center solution.

### 123 Flash Chat

Websites that want to install a chat room and conferencing solution for their users to interact with each other.

## Key features

### Genesys Cloud CX

- Auto-Dialer
- Blended Call Center
- Call Tagging
- Chat/Messaging
- Computer Telephony Integration
- Customizable Branding
- Customizable Reports
- FCC Compliance
- File Sharing Software
- KPI Monitoring
- Monitoring
- Natural Language Processing
- Proactive Chat
- Productivity Analysis
- Real-Time Data
- Recording
- Skills Tracking
- Support Ticket Management
- Task Automation
- Transfers/Routing

### 123 Flash Chat

- Chat/Messaging
- Customizable Branding
- File Sharing Software
- Proactive Chat

## Links

- [View Genesys Cloud CX Profile](https://www.capterra.in/software/21409/genesys-cloud)
- [View 123 Flash Chat Profile](https://www.capterra.in/software/1007502/123-flash-chat-server-software)
- [View Original Comparison](https://www.capterra.in/compare/21409/1007502/genesys-cloud/vs/123-flash-chat-server-software)

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