---
description: Compare LiveChatvs Drift Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare LiveChatvs Drift Comparison - Capterra India
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [LiveChat\<span\>vs\</span\> Drift Comparison](https://www.capterra.in/compare/62194/150371/livechat/vs/drift)

# Compare LiveChat vs Drift

Canonical: https://www.capterra.in/compare/62194/150371/livechat/vs/drift

> Detailed comparison between LiveChat and Drift. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveChat | Drift |
| **Overall rating** | 4.6/5 | 4.5/5 |
| **Total Reviews** | 1715 | 199 |
| **Starting Price** | $25.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### LiveChat

LiveChat is used by ecommerce stores, B2B SaaS companies, customer support departments, sales teams, and enterprises seeking real-time website support.

### Drift

Businesses that want to translate conversational data and buyer behavior into deeper customer relationships, more pipeline and revenue, and a modernized B2B website experience.

## Key features

### LiveChat

- API
- Activity Tracking
- Chatbot software
- Customer Database
- Customer Engagement Software
- Customizable Reports
- Engagement Tracking
- File Sharing Software
- Lead Generation Software
- Monitoring
- Multi-Channel Communication
- Personalization Software
- Real-Time Data
- Reminders
- Segmentation
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Transfers/Routing
- Web-based Deployment

### Drift

- API
- Activity Tracking
- Chatbot software
- Customer Database
- Customer Engagement Software
- Customizable Reports
- Engagement Tracking
- File Sharing Software
- Lead Generation Software
- Monitoring
- Multi-Channel Communication
- Personalization Software
- Real-Time Data
- Reminders
- Segmentation
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Transfers/Routing
- Web-based Deployment

## Links

- [View LiveChat Profile](https://www.capterra.in/software/62194/livechat)
- [View Drift Profile](https://www.capterra.in/software/150371/drift)
- [View Original Comparison](https://www.capterra.in/compare/62194/150371/livechat/vs/drift)

-----

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