---
description: Compare LiveChatvs UVdesk Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare LiveChatvs UVdesk Comparison - Capterra India
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [LiveChat\<span\>vs\</span\> UVdesk Comparison](https://www.capterra.in/compare/62194/158346/livechat/vs/uvdesk)

# Compare LiveChat vs UVdesk

Canonical: https://www.capterra.in/compare/62194/158346/livechat/vs/uvdesk

> Detailed comparison between LiveChat and UVdesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveChat | UVdesk |
| **Overall rating** | 4.6/5 | 4.4/5 |
| **Total Reviews** | 1715 | 24 |
| **Starting Price** | $25.00 | $11.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### LiveChat

LiveChat is used by ecommerce stores, B2B SaaS companies, customer support departments, sales teams, and enterprises seeking real-time website support.

### UVdesk

The help desk software has found its significant value in various industries like Real-Estate, hospitality, E-commerce, Insurance etc and it is a great tool for SME's for lending support to the users.

## Key features

### LiveChat

- API
- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Customer Engagement Software
- Customizable Branding
- Data Import/Export
- Email Templates
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Onboarding Software
- Real-Time Chat
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Third-Party Integrations
- Ticket Management
- Workflow Management Software

### UVdesk

- API
- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Customizable Branding
- Data Import/Export
- Email Templates
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Real-Time Chat
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Third-Party Integrations
- Ticket Management
- Workflow Management Software

## Links

- [View LiveChat Profile](https://www.capterra.in/software/62194/livechat)
- [View UVdesk Profile](https://www.capterra.in/software/158346/uvdesk)
- [View Original Comparison](https://www.capterra.in/compare/62194/158346/livechat/vs/uvdesk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare LiveChatvs UVdesk Comparison - Capterra India","description":"Compare LiveChatvs UVdesk Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.","url":"https://www.capterra.in/compare/62194/158346/livechat/vs/uvdesk","about":[{"@id":"https://www.capterra.in/software/62194/livechat#software"},{"@id":"https://www.capterra.in/software/158346/uvdesk#software"}],"breadcrumb":{"@id":"https://www.capterra.in/compare/62194/158346/livechat/vs/uvdesk#breadcrumblist"},"@id":"https://www.capterra.in/compare/62194/158346/livechat/vs/uvdesk#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.in/#website"},"inLanguage":"en-IN","publisher":{"@id":"https://www.capterra.in/#organization"}},{"name":"LiveChat","description":"LiveChat is AI-based customer service solution that enables real-time support and sales across various channels. AI chatbots automate common inquiries, freeing teams to focus on service delivery, while the Copilot feature provides real-time insights to improve agent responses. The solution offers tools such as pre-set messages and product recommendations.\n\nIntegrations with platforms, such as Shopify and BigCommerce are available. LiveChat enables teams to centralize communication, providing instant access to customer data, with reporting features to track performance. With third-party integrations, including WordPress and HubSpot, the software streamlines tasks and automates workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/cb4e3911-3e4f-4f5b-bcb9-92a6e00d10e4.png","url":"https://www.capterra.in/software/62194/livechat","@id":"https://www.capterra.in/software/62194/livechat#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":1715},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"UVdesk","description":"A cloud-based support solution and now released Open Source as well that gives total control over things and makes it easier to manage customer queries. It has all the features which a client would expect from any great helpdesk system like reporting, ticket management, e-mail collaboration, knowledge base management etc. It lets the users to easily and efficiently manage, track and resolve issues instantly and makes the hassle-free working experience for both the staff and the customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/63e6eb64-03d3-4cb4-9445-8532f1640cb6.png","url":"https://www.capterra.in/software/158346/uvdesk","@id":"https://www.capterra.in/software/158346/uvdesk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":24},"offers":{"price":"11","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@id":"https://www.capterra.in/compare/62194/158346/livechat/vs/uvdesk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"LiveChatvs UVdesk Comparison","position":3,"item":"https://www.capterra.in/compare/62194/158346/livechat/vs/uvdesk","@type":"ListItem"}]}]}
</script>