17 years of helping Indian businesses
choose better software
Kayakovs Freshservice Comparison
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Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
Starting Price
$30.00/month
$29.00/month
Ratings
Best for
Organizations of all types and sizes - from microbusiness to the enterprise - trust Kayako to power their customer service.
Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.
Features
- Automated Routing
- Configuration Management
- Customizable Branding
- Data Visualization Software
- Email Templates
- Help Desk Management
- Knowledge Base Management
- Real-Time Chat
- Service Level Agreement (SLA) Management
- Ticket Management
- Automated Routing
- Configuration Management
- Customizable Branding
- Data Visualization Software
- Email Templates
- Help Desk Management
- Knowledge Base Management
- Real-Time Chat
- Service Level Agreement (SLA) Management
- Ticket Management
Deployment
- Cloud-based
- On-premise
- Cloud-based
- On-premise
Training Software
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat
