---
description: Compare LiveHelpNowvs eDesk Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare LiveHelpNowvs eDesk Comparison - Capterra India
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [LiveHelpNow\<span\>vs\</span\> eDesk Comparison](https://www.capterra.in/compare/99093/137210/livehelpnow-suite/vs/xsellco-helpdesk)

# Compare LiveHelpNow vs eDesk

Canonical: https://www.capterra.in/compare/99093/137210/livehelpnow-suite/vs/xsellco-helpdesk

> Detailed comparison between LiveHelpNow and eDesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveHelpNow | eDesk |
| **Overall rating** | 4.6/5 | 4.4/5 |
| **Total Reviews** | 72 | 71 |
| **Starting Price** | $21.00 | $0.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### LiveHelpNow

LiveHelpNow provides omnichannel, scalable support solutions that give teams of any size the tools they need to drive an amazing customer and employee experience.

### eDesk

Uniquely built for online sellers, eDesk’s customer support solutions empower delivery of outstanding customer experiences, in a fraction of the time, everywhere they sell.

## Key features

### LiveHelpNow

- API
- Activity Tracking
- Chat/Messaging
- Chatbot software
- Configurable Workflow
- Customer Communication
- Customer Database
- Customizable Reports
- Engagement Tracking
- Help Desk Management
- Monitoring
- Multi-Channel Communication
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Reporting
- SSL Security
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

### eDesk

- API
- Activity Tracking
- Chat/Messaging
- Chatbot software
- Configurable Workflow
- Customer Communication
- Customer Database
- Customizable Reports
- Engagement Tracking
- Help Desk Management
- Monitoring
- Multi-Channel Communication
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Reporting
- SSL Security
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

## Links

- [View LiveHelpNow Profile](https://www.capterra.in/software/99093/livehelpnow-suite)
- [View eDesk Profile](https://www.capterra.in/software/137210/xsellco-helpdesk)
- [View Original Comparison](https://www.capterra.in/compare/99093/137210/livehelpnow-suite/vs/xsellco-helpdesk)

-----

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