---
description: Discover and compare Customer Service Software Applications & Tools for Windows. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Customer Service Software for Windows - Price comparison & Reviews - Capterra India 2026
---

Breadcrumb: [Home](/) > [Customer Service Software for Windows](https://www.capterra.in/directory/22/customer-service/software)

# Customer Service Software

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> Customer Service software enables an organization to manage and track customer relationships and support services.

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## Products

1. [ThinkOwl](https://www.capterra.in/software/174516/thinkowl) (0 reviews) — Omnichannel customer service software suite fully powered by artificial intelligence (AI).
2. [Vision Helpdesk](https://www.capterra.in/software/102230/vision-helpdesk) — 4.6/5 (48 reviews) — Vision Helpdesk offers Help Desk, Multi-Company Help Desk, ITIL Service Desk \& Live Chat Software Tools for every size business.
3. [Zoho Desk](https://www.capterra.in/software/169505/zoho-desk) — 4.5/5 (2211 reviews) — Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier.
4. [Bitrix24](https://www.capterra.in/software/113540/bitrix24) — 4.2/5 (984 reviews) — Bitrix24 is \#1 free client management (CRM) and customer service solution, used by 15 million businesses worldwide.
5. [Yonyx](https://www.capterra.in/software/130406/agi-self-service) — 4.7/5 (256 reviews) — Yonyx interactive decision trees enable consistent, personalized customer service, improving Revenue, FCR, CSAT while reducing AHT.
6. [Webex Suite](https://www.capterra.in/software/733/webex) — 4.4/5 (7396 reviews) — Webex Suite is an all-in-one, intelligent collaboration suite built on an industry leading and secure Webex Platform.
7. [Dynamics 365](https://www.capterra.in/software/157279/dynamics-365) — 4.4/5 (5811 reviews) — Dynamics 365 offers integrated business management solution that automates financial, customer relationship and supply chain processes.
8. [ScreenConnect](https://www.capterra.in/software/147830/ScreenConnect) — 4.7/5 (1895 reviews) — ScreenConnect is remote support software allowing IT professionals to access devices, troubleshoot issues, and boost productivity.
9. [LiveChat](https://www.capterra.in/software/62194/livechat) — 4.6/5 (1715 reviews) — LiveChat enables you to have real-time conversations with your customers while they are on your website.
10. [Odoo](https://www.capterra.in/software/135618/odoo) — 4.2/5 (1294 reviews) — Odoo is an all-in-one open-source business platform for CRM, Sales, Accounting, Website, eCommerce, POS, Inventory, HR, and more.
11. [EngageBay CRM](https://www.capterra.in/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) — AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.
12. [Act\!](https://www.capterra.in/software/133171/act) — 3.9/5 (857 reviews) — Act\! Advantage is an all-in-one, full front-office CRM solution that unites sales, marketing, and customer management.
13. [TeamSupport](https://www.capterra.in/software/87908/teamsupport) — 4.5/5 (848 reviews) — We are a support ticketing and live chat solution designed to give B2B SaaS companies a holistic view of their customer relationships.
14. [Salesforce Service Cloud](https://www.capterra.in/software/136189/salesforce) — 4.5/5 (820 reviews) — The worlds \#1 customer service platform, empowers every service employee with the innovative tools, and unified data.
15. [JIRA Service Management](https://www.capterra.in/software/138769/jira-service-management) — 4.5/5 (763 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
16. [Talkdesk](https://www.capterra.in/software/132852/talkdesk) — 4.5/5 (732 reviews) — Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations.
17. [Apptivo](https://www.capterra.in/software/1011835/apptivo) — 4.4/5 (708 reviews) — Online CRM system that enables businesses to manage sales, marketing activities, contacts, leads, quotes, invoices, and more.
18. [Lime Connect](https://www.capterra.in/software/131558/userlike-live-chat) — 4.6/5 (647 reviews) — Lime Connect is the leading GDPR-compliant software for messaging \& automation that helps businesses transform customer communication.
19. [Tidio](https://www.capterra.in/software/144040/tidio-chat) — 4.7/5 (590 reviews) — Tidio is customer service software with live chat, help desk, chatbot, and AI agent options designed to streamline support.
20. [CXone Mpower](https://www.capterra.in/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) — Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
21. [SolarWinds Service Desk](https://www.capterra.in/software/129478/solarwinds-service-desk) — 4.6/5 (577 reviews) — Deliver world-class support for IT, as well as other departments. Boost CSAT and speed up response times with purpose-built AI tools.
22. [Agile CRM](https://www.capterra.in/software/135148/agile-crm) — 4.1/5 (524 reviews) — Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.
23. [Spotler CRM](https://www.capterra.in/software/88929/really-simple-systems-crm) — 4.4/5 (453 reviews) — Manage your customer service cases from opening through to closure and view on one simple page with our CRM customer service software.
24. [SugarCRM](https://www.capterra.in/software/20344/sugarcrm) — 3.8/5 (410 reviews) — SugarCRM is one of the world's leading CRM solutions, ideal for organisations with between 50 to 5,000 employees across all industries.
25. [FixMe.IT](https://www.capterra.in/software/151861/fixme-it) — 4.8/5 (389 reviews) — Remote support app designed for connecting to client machines within seconds to securely deliver on-demand or unattended support.

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## Related Categories

- [Live Chat Software](https://www.capterra.in/directory/30797/live-chat/software)
- [Customer Engagement Software](https://www.capterra.in/directory/30906/customer-engagement/software)
- [Call Center Software](https://www.capterra.in/directory/30007/call-center/software)
- [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software)
- [Contact Center Software](https://www.capterra.in/directory/32035/contact-center/software)

## Links

- [View on Capterra](https://www.capterra.in/directory/22/customer-service/software)
- [All Categories](https://www.capterra.in/directory)

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Trusted by industry leaders, Talkdesk is the innovative solution designed to meet the evolving needs of enterprise contact centers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/af9001c5-04d1-4792-a867-0f398f0658c7.png","url":"https://www.capterra.in/software/132852/talkdesk","@type":"ListItem"},{"name":"Apptivo","position":17,"description":"Apptivo is a CRM tool that enables businesses to manage sales, marketing, and much more. CRM sits at the core of Apptivo's integrated suite of business apps, providing a complete suite to tools to gain a 360-degree view of the customer. The CRM includes lead management, an opportunity pipeline with intuitive dashboards, and flexible workflow tools including marketing automation.  Everything is completely accessible from an Android or iOS device and integrated with Office365 & G Suite.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c7012d9e-9541-4054-8c2e-dc0a95befb32.png","url":"https://www.capterra.in/software/1011835/apptivo","@type":"ListItem"},{"name":"Lime Connect","position":18,"description":"Userlike is your customer service solution for website chat and mobile messaging. \n\nChat with your customers via your website, Facebook Messenger, WhatsApp, Telegram and SMS. Connect your chatbot and automate parts of your customer interactions. \n\nBorn and hosted in Germany. 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No credit card required.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d034f322-8301-4fcc-b044-1352663daec4.png","url":"https://www.capterra.in/software/144040/tidio-chat","@type":"ListItem"},{"name":"CXone Mpower","position":20,"description":"NICE CXone Mpower is a cloud platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement. \n\nWith NICE CXone Mpower, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—and deliver AI-driven experiences with Enlighten, proprietary AI developed specifically to optimize CX.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b3fd65fb-d535-4d3c-a236-4c3eaf5cb32d.jpeg","url":"https://www.capterra.in/software/134775/incontact-call-center-software","@type":"ListItem"},{"name":"SolarWinds Service Desk","position":21,"description":"SolarWinds Service Desk empowers teams to deliver exceptional support beyond just IT. Ideally suited for Enterprise Service Management, it allows departments like HR and Facilities to manage requests alongside IT in a seamless, multi-channel environment. SolarWinds AI is intentionally built into the workflow to maximize effectiveness without adding noise—offering purposeful automation like Virtual Agents to ensure every request is answered promptly. Improve CSAT and reduce resolution times with one unified tool.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3cfa33a-2a5e-4924-a8c8-2eb0c667ae94.jpeg","url":"https://www.capterra.in/software/129478/solarwinds-service-desk","@type":"ListItem"},{"name":"Agile CRM","position":22,"description":"Agile CRM Customer Service Software - Provide superior customer service and maintain satisfied customers over the long term. Agile CRM enables businesses to provide a more personalized customer support experience. 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Designed for growing teams B2B, the system gives you full case management funcationality with all activity viewed on one page.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e7808050-a1b8-404c-88c8-7b4e7637f55e.png","url":"https://www.capterra.in/software/88929/really-simple-systems-crm","@type":"ListItem"},{"name":"SugarCRM","position":24,"description":"SugarCRM combines AI technology with advanced CRM capabilities to improve customer engagement, accelerate sales cycles and boost marketing impact. Renowned for its exceptional customizability, seamless integrations, and superior customer service, Sugar is ideally suited for B2B organisations ranging from 50 to 5,000 employees. Global firms like Sennheiser, Tetley, Agfa, and CBRE trust SugarCRM as their single source of truth to fuel their operational excellence and business growth. 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