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Call Center Software

Call Center software automates and standardizes the process of receiving and responding to customer phone calls. These solutions enable better monitoring of the customer experience, workflow management and evaluation of employee performance. Whether designed for virtual or site-based locations, Call Center applications manage and catalog the process of customer calls and often allow customers to track the progress of their request via the internet. Call Center software is related to Customer Service software and Help Desk software.

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Teleforce

Teleforce

(0) India Local product
Teleforce is a communication suite that helps businesses optimize the engagement experience. Learn more about Teleforce
Teleforce is a communication suite that helps businesses optimize the engagement experience. Learn more about Teleforce

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  • Alerts/Escalation
  • IVR/Voice Recognition
  • Queue Management
  • Call Monitoring
  • Reporting/Analytics
  • Call Scripting
  • Call Recording Software
  • Campaign Management Software
  • Call Logging
  • Call Routing
  • Contact Management Software
  • Caller ID
India Local product
Conversational AI Omnichannel Helpdesk Management Sales CRM Debt Collection Sentiment Analysis Customer 360 Seamless Integration Learn more about Sparrow
Sparrow is an Omni-channel and unified CX platform that provides agents with a 360-degree view of customers and their inquiries across various communication channels, including social media, phone calls, text messages, SMS, and more. This means that agents using Sparrow have access to a unified interface or platform that allows them to seamlessly handle customer interactions and access relevant information, regardless of the channel through which the customer reaches out. Learn more about Sparrow

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  • Alerts/Escalation
  • IVR/Voice Recognition
  • Queue Management
  • Call Monitoring
  • Reporting/Analytics
  • Call Scripting
  • Call Recording Software
  • Campaign Management Software
  • Call Logging
  • Call Routing
  • Contact Management Software
  • Caller ID
JustCall: AI-powered customer comms platform - Voice, SMS, WhatsApp. Workflow, CRM integration, global reach. Elevate interactions. Learn more about JustCall
JustCall is an AI-powered customer communication platform for instant Voice, SMS, and WhatsApp connections. It streamlines workflows, integrates with 100+ CRMs, and is trusted by 6,000+ global companies. Features include call management, messaging, sales tools, real-time AI insights, and CRM integrations, with global phone numbers available in 70+ countries. Enhance communication and productivity with JustCall Learn more about JustCall

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  • Alerts/Escalation
  • IVR/Voice Recognition
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  • Call Recording Software
  • Campaign Management Software
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  • Contact Management Software
  • Caller ID
VoxDesk is a cloud-based call center software solution that helps users with call scripts, automated dialing, notifications and more. Learn more about VoxDesk
VoxDesk is a cloud-based call center software solution that helps users with call scripts, automated dialing, notifications and more. The software also offers features such as productivity tracking, reports and analytics, sales integrations and more. Learn more about VoxDesk

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  • Alerts/Escalation
  • IVR/Voice Recognition
  • Queue Management
  • Call Monitoring
  • Reporting/Analytics
  • Call Scripting
  • Call Recording Software
  • Campaign Management Software
  • Call Logging
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  • Contact Management Software
  • Caller ID
Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, inclusive and intelligent experience.
Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, inclusive and intelligent experience. Make meetings more interactive and engaging • Reduce disruptions with background noise removal and voice enhancement • Enable audiences to share their reactions with animated emojis and gesture recognition • Improve audience engagement with next-gen dynamic polling and Q&A by Slido • Customize the stage layout to focus on the content and people that matters most Learn more about Webex

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  • Alerts/Escalation
  • IVR/Voice Recognition
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  • Call Monitoring
  • Reporting/Analytics
  • Call Scripting
  • Call Recording Software
  • Campaign Management Software
  • Call Logging
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  • Contact Management Software
  • Caller ID
Zendesk offers a fully integrated call center built right into its support platform.
Zendesk offers a fully integrated call center built right into its support platform. Agents can handle calls in the same workspace as all other channels. This cloud based support platform gives them full context on customer history to help resolve the most complex and urgent issues faster. Teams that use Zendesk see a 20% reduction in support costs and a 27% increase in agent productivity. If you already have a call center, you can seamlessly integrate it with an API connection to our help desk. Learn more about Zendesk Suite

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  • Alerts/Escalation
  • IVR/Voice Recognition
  • Queue Management
  • Call Monitoring
  • Reporting/Analytics
  • Call Scripting
  • Call Recording Software
  • Campaign Management Software
  • Call Logging
  • Call Routing
  • Contact Management Software
  • Caller ID
Freshdesk is an easy-to-use customer service software that helps over 60,000 businesses worldwide create stellar customer experiences.
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat, and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 50,000 customers, including Bridgestone, HP, Harvard University, and DHL. Learn more about Freshdesk

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  • Alerts/Escalation
  • IVR/Voice Recognition
  • Queue Management
  • Call Monitoring
  • Reporting/Analytics
  • Call Scripting
  • Call Recording Software
  • Campaign Management Software
  • Call Logging
  • Call Routing
  • Contact Management Software
  • Caller ID
Hook up your customer service number with Zoho Desk, make/receive calls in-app, and automate your telephony operations.
Zoho Desk brings your entire call center to the cloud. Hook up your customer service number with Zoho Desk, and make/receive calls in-app. Automatically assign calls to agents based on department/team. It's also equipped with IVR, call recording, contact details capturing, voice messages, detailed reports, and omnichannel capabilities. Integrates with top telephony providers like Twilio, RingCentral, Aircall, Amazon Connect, and more. Learn more about Zoho Desk

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  • Alerts/Escalation
  • IVR/Voice Recognition
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  • Call Monitoring
  • Reporting/Analytics
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  • Call Recording Software
  • Campaign Management Software
  • Call Logging
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  • Contact Management Software
  • Caller ID
Designed for companies that recognize the benefits of placing the customer at the center of their operations.
LiveAgent is a full-service call center management system designed to integrate seamlessly into your business process, allowing you to communicate with customers across multiple channels without missing a beat. Innovative features like call centralization, VoIP, and SIP trunks enable you to improve customer relations and increase sales through communication. LiveAgent allows you to create high quality customer experiences. Try LiveAgent for free for 1 month to improve your customer service! Learn more about LiveAgent

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  • Alerts/Escalation
  • IVR/Voice Recognition
  • Queue Management
  • Call Monitoring
  • Reporting/Analytics
  • Call Scripting
  • Call Recording Software
  • Campaign Management Software
  • Call Logging
  • Call Routing
  • Contact Management Software
  • Caller ID
Complete cloud phone system that is easy to set up and easy to manage.
RingCentral MVP is a cloud-based business communications system with enterprise-grade voice, fax, text, online meetings, conferencing, and collaboration. With RingCentral MVP, you can easily connect your office, remote and mobile employees under one phone system, regardless of their location. Unlike expensive, conventional phone systems, RingCentral MVP is purchased, activated, set up, and managed online, which means we manage it and you use it. Learn more about RingCentral MVP

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  • Alerts/Escalation
  • IVR/Voice Recognition
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  • Call Scripting
  • Call Recording Software
  • Campaign Management Software
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  • Contact Management Software
  • Caller ID
Bitrix24 is the world’s leading call center and CRM software. More than 12 million companies use our platform every day.
Bitrix24 is the world’s leading call center and CRM software. More than 12 million companies use our platform, making millions of phone calls every month, many of them icy-cold. The solution comes with all key professional call center features, CRM and more. Learn more about Bitrix24

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  • Alerts/Escalation
  • IVR/Voice Recognition
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  • Call Monitoring
  • Reporting/Analytics
  • Call Scripting
  • Call Recording Software
  • Campaign Management Software
  • Call Logging
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  • Contact Management Software
  • Caller ID
Service Cloud 360, the world’s #1 customer service platform, empowers companies to drive seamless engagement across the entire customer
Transform your call center with proactive and personalized service. Service teams can exceed customer expectations with accurate purchase history and a full view of prior customer conversations. Give your customers a consistent and efficient service experience on every call with Service Cloud Voice. Agents now have instant access to a complete view of the customer and better tools and insights. That way, they can close cases faster. Learn more about Salesforce Service Cloud

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  • Alerts/Escalation
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  • Call Recording Software
  • Campaign Management Software
  • Call Logging
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  • Contact Management Software
  • Caller ID
Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations.
Talkdesk is next-generation cloud-based call center software that helps you connect with your customers. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower sales and service teams to have personalized, effective conversations with customers. Learn more about Talkdesk

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  • Alerts/Escalation
  • IVR/Voice Recognition
  • Queue Management
  • Call Monitoring
  • Reporting/Analytics
  • Call Scripting
  • Call Recording Software
  • Campaign Management Software
  • Call Logging
  • Call Routing
  • Contact Management Software
  • Caller ID
GoToConnect Support Center gives supervisors and agents indispensable tools to improve the quality of customer interactions.
GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. GoToConnect Support Center enhances GoToConnect by giving supervisors and agents indispensable tools to improve the quality of customer interactions. Learn more about GoTo Connect

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  • Alerts/Escalation
  • IVR/Voice Recognition
  • Queue Management
  • Call Monitoring
  • Reporting/Analytics
  • Call Scripting
  • Call Recording Software
  • Campaign Management Software
  • Call Logging
  • Call Routing
  • Contact Management Software
  • Caller ID
Cloud contact center software that offers VR, skills-based routing, AI, call blending, and analytics.
NICE CXone is the world's #1 cloud customer experience platform. Delivering omnichannel routing, analytics, workforce optimization, automation, and AI, CXone empowers organizations of all sizes to provide exceptional customer experiences. Learn more about NICE CXone

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  • Alerts/Escalation
  • IVR/Voice Recognition
  • Queue Management
  • Call Monitoring
  • Reporting/Analytics
  • Call Scripting
  • Call Recording Software
  • Campaign Management Software
  • Call Logging
  • Call Routing
  • Contact Management Software
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Workforce Analytics for the Modern Workplace Understand how your team works – from everywhere! Empower your people, hone healthy work
ActivTrak helps employers and employees work better together to realize their full potential. Our workforce analytics cloud provides visibility and insights across people, processes and technology to help organizations inform key decisions and optimize outcomes. More than 9,000 customers trust ActivTrak, which has been recognized by the Deloitte Technology Fast 500, Inc. 5000 and Brandon Hall Excellence in Technology award. Founded in 2009, and based in Austin, Texas, ActivTrak is backed by Sapp Learn more about ActivTrak

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  • Alerts/Escalation
  • IVR/Voice Recognition
  • Queue Management
  • Call Monitoring
  • Reporting/Analytics
  • Call Scripting
  • Call Recording Software
  • Campaign Management Software
  • Call Logging
  • Call Routing
  • Contact Management Software
  • Caller ID
CallHippo is an Easy to Use Phone System while providing world-class support. It can be setup Instant and provide advanced reporting.
CallHippo is a modern Call Center software that helps you connect with your customers. CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer and Automatic call distribution. Our Extensive reporting and seamless integrations empower sales and service teams to have effective conversations with customers. Providing World-Class support 24*7 and Accessible by desktop and mobile-app, CallHippo is trusted by over 5000 companies worldwide. Learn more about CallHippo

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  • Alerts/Escalation
  • IVR/Voice Recognition
  • Queue Management
  • Call Monitoring
  • Reporting/Analytics
  • Call Scripting
  • Call Recording Software
  • Campaign Management Software
  • Call Logging
  • Call Routing
  • Contact Management Software
  • Caller ID
Easy to set up, easy to use. Dialpad Call Center Software is feature-packed, affordable, secure, reliable, and backed by 24x7 support.
Easy to set up, easy to use. Affordable, feature-packed, cloud-based. Dialpad's call center software improves customer experience and agent effectiveness, resulting in better conversations. Monitor and coach agents from anywhere with robust analytics dashboards. Automate tasks and capture insights to save time. Improve CSAT, FCR, close tickets, and keep your customers happy. Use real time recommendations to boost agent confidence and give them answers they need to help customers in the moment. Learn more about Dialpad

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  • Alerts/Escalation
  • IVR/Voice Recognition
  • Queue Management
  • Call Monitoring
  • Reporting/Analytics
  • Call Scripting
  • Call Recording Software
  • Campaign Management Software
  • Call Logging
  • Call Routing
  • Contact Management Software
  • Caller ID
India Local product
Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.
Agile CRM Call Center Software - Call center CRM software helps your customer support team with powerful tools to close tickets faster, ensure customers are successful using your product. Features with advanced telephony integrations, Outbound calls, Inbound calls, Call routing, Help desk ticketing, Tag-based calling, Help desk groups, Call recording, Call notes, Call scripts, Call reports and many more. Learn more about Agile CRM

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  • Alerts/Escalation
  • IVR/Voice Recognition
  • Queue Management
  • Call Monitoring
  • Reporting/Analytics
  • Call Scripting
  • Call Recording Software
  • Campaign Management Software
  • Call Logging
  • Call Routing
  • Contact Management Software
  • Caller ID
Cloud Contact Center with Practical AI- Inbound, Outbound, ACD, IVR, Predictive Dialer, Chat, Call Recording, and CRM Integrations.
Five9 is the all-in-one call center software that uses Practical AI to increase your team's effectiveness on the phone, web, email, chat and more. Use smart dialers to give your agents more time with live prospects. Get your customers to the right agent with intelligent routing. Use customer intent data to suggest the next best action to your agents. Analyze and report on performance in real-time. All with 24/7 customer support. See why 2000+ customer trust Five9. Learn more about Five9

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  • Alerts/Escalation
  • IVR/Voice Recognition
  • Queue Management
  • Call Monitoring
  • Reporting/Analytics
  • Call Scripting
  • Call Recording Software
  • Campaign Management Software
  • Call Logging
  • Call Routing
  • Contact Management Software
  • Caller ID
Twilio Flex provides businesses with a powerful, flexible, and easy-to-use contact center solution.
Twilio Flex gives companies complete control over how, when and what they deploy. Built on the trusted Twilio customer engagement platform that powers over a half million agents today, Twilio Flex helps businesses rapidly deploy tailored cloud contact centers free from the limitations of SaaS applications. Easily augment your existing contact center with remote agents, new channels, or an intelligent IVR and chatbot, or move your entire contact center to the cloud. Learn more about Twilio

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  • Alerts/Escalation
  • IVR/Voice Recognition
  • Queue Management
  • Call Monitoring
  • Reporting/Analytics
  • Call Scripting
  • Call Recording Software
  • Campaign Management Software
  • Call Logging
  • Call Routing
  • Contact Management Software
  • Caller ID
Call center software for customer-centric teams. Easily integrate with 100+ CRMs and other business tools to grow your business!
Aircall is the #1 Call Center Software and surfaces valuable context from your Helpdesk, CRM, live chat, and e-commerce software to anticipate customer needs on every call, helping you reduce wait times and boost rep efficiency. Sales Teams love the Click-to-Dial Features & Automatic Call Logging. Join 16,000+ companies that trust Aircall to strengthen their customer relationships with industry-leading call center features like: SMS, advanced call routing, IVR, analytics + more. Learn more about Aircall

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  • Alerts/Escalation
  • IVR/Voice Recognition
  • Queue Management
  • Call Monitoring
  • Reporting/Analytics
  • Call Scripting
  • Call Recording Software
  • Campaign Management Software
  • Call Logging
  • Call Routing
  • Contact Management Software
  • Caller ID
3CX is an all in one call center solution for calls & chats. Includes advanced call queues, reporting, recording, and CRM integration
3CX is an all-in-one call center solution to communicate with customers via voice, video & chat. Offers advanced queue strategies set to individuals or groups. Integrates with various CRMs & MS 365. Includes call recordings & reports. A single interface to answer customer live chat, facebook messages & SMS. Call work flows to eliminate time intensive tasks for agents. Accessible remotely with free mobile apps for iOS & Android. Can be deployed on premise or in the cloud. Get it for free! Learn more about 3CX

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  • Alerts/Escalation
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  • Call Recording Software
  • Campaign Management Software
  • Call Logging
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  • Contact Management Software
  • Caller ID
The enterprise phone system with superpowers - cloud PBX with video conferencing, call pop, mobile app, call recording, and more.
Nextiva is a platform that brings communications together with business applications, intelligence, and automation. This helps businesses communicate and build deeper connections with their customers. The platform brings all communication channels voice, video, collaboration, SMS, chat, and surveys together in one place. This helps businesses access the information they need to drive business results. Intelligence and automation are built in, so you can focus on helping customers. Learn more about Nextiva

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  • Alerts/Escalation
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  • Call Recording Software
  • Campaign Management Software
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Transform your customer experience with a simple communication solution that works effortlessly with your leading business tools.
Set up a complete call center in a few minutes using one simple, user-friendly platform — no technical expertise needed. Route calls to the right agents at the right time and increase your service levels. Access powerful analytics to reduce wait times, improve your workflow and team. Plus, we integrate with over 40 business tools so you can sync and access data from your CRM and most important tools. Learn more about Ringover

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  • Alerts/Escalation
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  • Queue Management
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  • Call Recording Software
  • Campaign Management Software
  • Call Logging
  • Call Routing
  • Contact Management Software
  • Caller ID
Affordable, Easy and Reliable VoIP Phone System - Mobile Integration, Web & Video Conferencing and 40+ business critical features.
A long-time industry leader in VoIP, Vonage also provides business integrations and unified communications features that stack up well against the competition. Vonage Business Communications is a strong offering for SMB organizations looking for an entire unified communications platform that enables users to connect by voice, messaging, SMS, and video. The scalable solution helps companies deliver secure, global customer communications experiences to over 35 countries. Learn more about Vonage Business Communications

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  • Alerts/Escalation
  • IVR/Voice Recognition
  • Queue Management
  • Call Monitoring
  • Reporting/Analytics
  • Call Scripting
  • Call Recording Software
  • Campaign Management Software
  • Call Logging
  • Call Routing
  • Contact Management Software
  • Caller ID
Kixie is the sales engagement platform that boosts sales team performance with ultra-reliable, easily-automated calling & texting.
Kixie is an advanced, cloud-based sales engagement platform that simplifies the task of calling and texting for customer-facing teams. Featuring powerful tools like a multi-line PowerDialer, AI-enabled Local Presence, call coaching, call recording, Voicemail Drop, SMS Templates, Click-to-call, and many more. Kixie integrates seamlessly with major CRM systems and offers real-time reporting and analytics. Start making calls in 3 minutes with no hardware and a 100% free trial. Learn more about Kixie PowerCall

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  • Alerts/Escalation
  • IVR/Voice Recognition
  • Queue Management
  • Call Monitoring
  • Reporting/Analytics
  • Call Scripting
  • Call Recording Software
  • Campaign Management Software
  • Call Logging
  • Call Routing
  • Contact Management Software
  • Caller ID
A cloud-based communication platform that helps businesses manage calls, chats, audio/video web conferencing, and screen sharing.
MiCloud Connect is a full-featured collaboration and communication solution that empowers users to work more efficiently and productively no matter their location. Our focus on ease-of-use and the mobile workstyle delivers streamlined features and intuitive interfaces so users can easily interact with each other via their preferred method of communication. MiCloud Connect lets you move your communications and collaboration to the cloud with confidence. Learn more about MiCloud Connect

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  • Alerts/Escalation
  • IVR/Voice Recognition
  • Queue Management
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  • Reporting/Analytics
  • Call Scripting
  • Call Recording Software
  • Campaign Management Software
  • Call Logging
  • Call Routing
  • Contact Management Software
  • Caller ID
CloudTalk is a cloud-based phone system for support and sales teams. We make calling easy and fun! Get your FREE trial today!
Maximize your agent's potential with CloudTalk's powerful Call Center Software! Embrace the future of calling with Next Generation Business Calling Software designed for data-driven teams. Benefit from AI-Powered conversational intelligence, Call Center Software features, the market's largest number coverage (160+ countries), exceptional call-quality and save up to 3 minutes per each call. Trusted by 2,500+ companies like DHL, Revolut, Yves Rocher and Glovo. Start your FREE 14-day trial Learn more about CloudTalk

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  • Alerts/Escalation
  • IVR/Voice Recognition
  • Queue Management
  • Call Monitoring
  • Reporting/Analytics
  • Call Scripting
  • Call Recording Software
  • Campaign Management Software
  • Call Logging
  • Call Routing
  • Contact Management Software
  • Caller ID
Open source call center software w/ outbound predictive dialer. Also handles inbound & manual calls as well as email and web chat.
Open source contact center software with predictive dialer capabilities. Handles inbound, outbound, and blended phone calls, as well as inbound email and customer website chat. Learn more about VICIdial

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  • Alerts/Escalation
  • IVR/Voice Recognition
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  • Call Recording Software
  • Campaign Management Software
  • Call Logging
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  • Contact Management Software
  • Caller ID
Powerful workforce management solution to optimize labor costs, manage capacity more effectively and improve service levels.
Alvaria Workforce (formerly Aspect Workforce Management) is a high-performance contact center software solution that provides the forecasting, planning, scheduling, employee self-service and real-time agent tracking to ensure that all agents and supervisors are productive, engaged in their work and delivering an exceptional customer experience. Learn more about Alvaria Workforce

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  • Alerts/Escalation
  • IVR/Voice Recognition
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  • Call Monitoring
  • Reporting/Analytics
  • Call Scripting
  • Call Recording Software
  • Campaign Management Software
  • Call Logging
  • Call Routing
  • Contact Management Software
  • Caller ID
Dramatically increase contact and lead conversion rates with Convoso's omnichannel contact center software.
Convoso's cloud-based, omnichannel predictive dialing software is the most complete solution on the market for outbound call centers with 20+ seats. Our industry-leading Answering Machine Detection rate - 97% accurate - coupled with our new Caller ID reputation management initiative means your agents will connect with real people - and not flagged as 'Scam Likely'. Factor in our intuitively automated workflows and see your contact rates increase by 3-4X when you switch to Convoso. Learn more about Convoso

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  • Alerts/Escalation
  • IVR/Voice Recognition
  • Queue Management
  • Call Monitoring
  • Reporting/Analytics
  • Call Scripting
  • Call Recording Software
  • Campaign Management Software
  • Call Logging
  • Call Routing
  • Contact Management Software
  • Caller ID
Move your contact center transformation forward with quality management, AI-powered automation, and digital customer service.
Qualtrics brings together omnichannel analytics and AI-powered automation to help you understand customers better than ever, respond in the right ways every time, and keep every customer happy — all while reducing the cost to serve. Learn more about Customer Frontlines

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  • Alerts/Escalation
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  • Call Recording Software
  • Campaign Management Software
  • Call Logging
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  • Contact Management Software
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Decision tree driven interactive guides that plug into most CRM systems. Follow business processes in an interactive manner.
Yonyx is a cloud based platform for creating decision tree driven interactive guides that plug into most CRM systems. Yonyx guides helps users follow business processes in an interactive manner - be it for troubleshooting, customer service, telemarketing or for customer self service. Yonyx helps improve quality & consistency of service delivered by an organization - resulting in improved CSAT, reduced cost and increased revenue through better customer retention & faster acquisition. Learn more about Yonyx

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  • Alerts/Escalation
  • IVR/Voice Recognition
  • Queue Management
  • Call Monitoring
  • Reporting/Analytics
  • Call Scripting
  • Call Recording Software
  • Campaign Management Software
  • Call Logging
  • Call Routing
  • Contact Management Software
  • Caller ID
Genesys Cloud CX makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement
The Genesys Cloud CX platform is the next-generation, all-in-one cloud contact center solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communicationsvoice, chat, email, text message and more. An intuitive interface makes it easy to use, whether youre an agent, supervisor or IT administrator. Weekly feature releases ensure youll exceed customer expectations today and tomorrow. Learn more about Genesys Cloud CX

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  • Alerts/Escalation
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  • Call Monitoring
  • Reporting/Analytics
  • Call Scripting
  • Call Recording Software
  • Campaign Management Software
  • Call Logging
  • Call Routing
  • Contact Management Software
  • Caller ID
Upgrade your call center with RingCentral Contact Center. Deliver better customer service, and equip your agents with the right tools.
Upgrade your call center with RingCentral Contact Center. Deliver a better customer experience with skills-based routing, agent management, and real-time insights, so you agents can provide immediate, helpful service at any time on any channel. Learn more about RingCentral Contact Center

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  • Alerts/Escalation
  • IVR/Voice Recognition
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  • Call Scripting
  • Call Recording Software
  • Campaign Management Software
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  • Contact Management Software
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Powerful OUTBOUND CALL CENTER platform. Reach 4x more leads w/ NO awkward pause. No set up fees. Free trial (no credit card needed).
PhoneBurner is for OUTBOUND CALL CENTERS. Have more LIVE conversations in 15-minutes guaranteed! We're so confident you'll boost outbound sales with our power dialer, you can use our full product for FREE without a credit card. Here's why we're confident: 1) Dial leads 4x faster 2) No awkward pauses after contact answers 3) Leave voicemails/emails in 1-click 4) Automate post call workflows 5) No special equipment needed. Powerful yet easy to use! Learn more about PhoneBurner

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  • Alerts/Escalation
  • IVR/Voice Recognition
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  • Call Monitoring
  • Reporting/Analytics
  • Call Scripting
  • Call Recording Software
  • Campaign Management Software
  • Call Logging
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  • Contact Management Software
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CallRail's Call Tracking helps you understand what makes your phone right and personalize inbound call experiences.
CallRail's Call Tracking makes it easy for businesses of all sizes to turn more leads into better customers. Serving more than 200,000 businesses and integrating with leading marketing and sales software, our Call Tracking and analytics solutions helps you understand what makes your phone ring and which ad, campaign, or search term got their attention before you pick up the phone. Learn more about CallRail

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  • Alerts/Escalation
  • IVR/Voice Recognition
  • Queue Management
  • Call Monitoring
  • Reporting/Analytics
  • Call Scripting
  • Call Recording Software
  • Campaign Management Software
  • Call Logging
  • Call Routing
  • Contact Management Software
  • Caller ID
Real-time remote control of a customer's computer over the web for help desks, support software, IT organizations, and more.
LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, secure, and easy to use. Learn more about LogMeIn Rescue

Features

  • Alerts/Escalation
  • IVR/Voice Recognition
  • Queue Management
  • Call Monitoring
  • Reporting/Analytics
  • Call Scripting
  • Call Recording Software
  • Campaign Management Software
  • Call Logging
  • Call Routing
  • Contact Management Software
  • Caller ID
Feature-rich, flexible, hosted call center software (inbound and outbound) that is very easy to deploy, manage and use everyday.
DialedIn (formerly ChaseData) software offers leading-edge technology and value for call centers with 5 or more agents. Superior performance, support service, and user-friendly interfaces make DialedIn CCaaS the clear choice for your business needs. Outbound predictive dialing, queued progressive dialing and managed preview dialing are combined in one powerful software suite which easily integrates with a multitude of third-party applications. Contact us today to request a free demo. Learn more about DialedIn CCaaS

Features

  • Alerts/Escalation
  • IVR/Voice Recognition
  • Queue Management
  • Call Monitoring
  • Reporting/Analytics
  • Call Scripting
  • Call Recording Software
  • Campaign Management Software
  • Call Logging
  • Call Routing
  • Contact Management Software
  • Caller ID
CTI for Sales & Contact Center - Improve Customer Experience & Productivity
Tenfold Next Generation CTI integrates with all major CRMs including Salesforce, Microsoft Dynamics, and Phone Systems like Cisco, Avaya, Genesys. By connecting your phone system to CRM, Tenfold enables you to recognize and respond to your customers at the moment of interaction. With features like screen pop, unified customer profile, click-to-dial, automatic call logging, local presence dialing, and more, Tenfold powers sales, support and service teams to have better customer conversations. Learn more about TenFold

Features

  • Alerts/Escalation
  • IVR/Voice Recognition
  • Queue Management
  • Call Monitoring
  • Reporting/Analytics
  • Call Scripting
  • Call Recording Software
  • Campaign Management Software
  • Call Logging
  • Call Routing
  • Contact Management Software
  • Caller ID
Customer Care Suite integrated with Asterisk Open Source PBX. Multi channel solution for Inbound, Outbound and Blended Contact Centers.
Omnichannel solution for Inbound, Outbound and Blended Contact Centers based on Asterisk. Engage your customers with the Motion unique technology: multichannel, realtime, powerful and effective. Provide the best Customer Journey Experience using the Voice, Web Chat, E-Mail, SMS and Fax channels. Take advantage of the Contact Management, Predictive Dialer and Cally Square IVR designer. Learn more about XCALLY

Features

  • Alerts/Escalation
  • IVR/Voice Recognition
  • Queue Management
  • Call Monitoring
  • Reporting/Analytics
  • Call Scripting
  • Call Recording Software
  • Campaign Management Software
  • Call Logging
  • Call Routing
  • Contact Management Software
  • Caller ID
Gladly is a Radically Personal Customer Service Platform with natively built-in voice and IVR support.
Gladly is a Radically Personal Customer Service Platform with natively built-in voice and IVR support. Gladly¿s built-in Voice delivers personal and hassle-free call support with no separate integrations required. Gladly powers innovative consumer companies like JOANN and TUMI to deliver the best customer experiences and makes customer service a competitive advantage. Learn more about Gladly

Features

  • Alerts/Escalation
  • IVR/Voice Recognition
  • Queue Management
  • Call Monitoring
  • Reporting/Analytics
  • Call Scripting
  • Call Recording Software
  • Campaign Management Software
  • Call Logging
  • Call Routing
  • Contact Management Software
  • Caller ID
No matter your business communication requirement, Acefone has you covered with its bespoke cloud telephony solutions.
Acefone is a leading provider of cloud telephony services like VoIP phone systems, toll-free numbers and contact centers - each meant to simplify and automate your business communication processes. Be it 24x7 support, an all-in-one admin portal, HD audio or reliable, customizable remote solutions, our products are built for your convenience. With Acefone, you always get the very best. Special offer: Get unlimited calling at just $12.99/user/month Learn more about Acefone

Features

  • Alerts/Escalation
  • IVR/Voice Recognition
  • Queue Management
  • Call Monitoring
  • Reporting/Analytics
  • Call Scripting
  • Call Recording Software
  • Campaign Management Software
  • Call Logging
  • Call Routing
  • Contact Management Software
  • Caller ID
UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps.
UJET is an enterprise-grade platform, ideal for companies with 50+ agents, that provides modern cloud contact center software with phone, chat and in-app support and leading innovation in smartphone technology for a superior customer and agent experience. The UJET platform delights end-users with anytime, anywhere access and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise-grade, SOC2 Type II and HIPAA compliant. Learn more about UJET

Features

  • Alerts/Escalation
  • IVR/Voice Recognition
  • Queue Management
  • Call Monitoring
  • Reporting/Analytics
  • Call Scripting
  • Call Recording Software
  • Campaign Management Software
  • Call Logging
  • Call Routing
  • Contact Management Software
  • Caller ID
Predictive, Power, and Preview Dialer with Built-In Web Phone, CRM, and Dedicated In-House Support Team.
Revolutionize your contact center with CallTools— the cutting-edge cloud-based software that integrates your inbound and outbound dialing on a single platform. Boost your agents’ productivity and enhance customer engagement like never before with CallTools’ powerful suite of call center features, including predictive dialing, call recording, and multi-touch campaigns with email and SMS capabilities. Get a complete 360-degree view of your agents’ performance and take advantage of real-time report Learn more about CallTools

Features

  • Alerts/Escalation
  • IVR/Voice Recognition
  • Queue Management
  • Call Monitoring
  • Reporting/Analytics
  • Call Scripting
  • Call Recording Software
  • Campaign Management Software
  • Call Logging
  • Call Routing
  • Contact Management Software
  • Caller ID
Based in the UK, our hosted dialler can help grow your call centre by increasing sales, productivity and conversions.
Primo Dialler is an innovative telecommunications provider which offers call centre solutions including a Predictive Dialler and a Cloud Phone System. With a wide range of features including remote access and the ability to offer custom integration, our Dialler has helped thousands of call centres increase sales and improve efficiency. To help guide you we have an in house British based support team who are highly skilled and available 24/7. Sign up and become part of the Primo family Learn more about Primo Dialler

Features

  • Alerts/Escalation
  • IVR/Voice Recognition
  • Queue Management
  • Call Monitoring
  • Reporting/Analytics
  • Call Scripting
  • Call Recording Software
  • Campaign Management Software
  • Call Logging
  • Call Routing
  • Contact Management Software
  • Caller ID
A full-suite of call center tools & reporting to coordinate your communications across marketing, sales, & customer service teams.
CallTrackingMetrics is a global conversation analytics provider giving marketers data to make confident strategy decisions. A full-suite of call center tools to coordinate your communications across marketing, sales, & customer service teams. Avoid frustrating wait times and needless transfers with all the tools your lead center needs. From automated call routing to instant text follow-ups for form submissions, our lead management features set your teams up to capture and qualify more leads. Learn more about CallTrackingMetrics

Features

  • Alerts/Escalation
  • IVR/Voice Recognition
  • Queue Management
  • Call Monitoring
  • Reporting/Analytics
  • Call Scripting
  • Call Recording Software
  • Campaign Management Software
  • Call Logging
  • Call Routing
  • Contact Management Software
  • Caller ID
Virtual phone system for businesses with inbound and outbound calls, CRM integrations, virtual phone numbers, SMS and more
Toky is a full-featured Business Phone System that allows your customers and team to communicate seamlessly using the internet. With virtual phone numbers from around the world, make yourself available no matter where your company is based. Integrations with major CRM and other business tools not only will allow you to get in touch with your contacts with a single click, but also log details of every call you make. With features including Call recordings, Voicemails, SMS, Speech to Text and more Learn more about Toky

Features

  • Alerts/Escalation
  • IVR/Voice Recognition
  • Queue Management
  • Call Monitoring
  • Reporting/Analytics
  • Call Scripting
  • Call Recording Software
  • Campaign Management Software
  • Call Logging
  • Call Routing
  • Contact Management Software
  • Caller ID
Leading provider of AI-powered omnichannel cloud contact center software.
Bright Pattern provides the simplest and most powerful AI-powered omnichannel call center software and omnichannel QM that can be deployed quickly and nimbly by business users without costly professional services. Bright Pattern allows companies to offer an effortless and personal customer experience across voice, text, chat, email, video, messengers, and bots. Learn more about Bright Pattern

Features

  • Alerts/Escalation
  • IVR/Voice Recognition
  • Queue Management
  • Call Monitoring
  • Reporting/Analytics
  • Call Scripting
  • Call Recording Software
  • Campaign Management Software
  • Call Logging
  • Call Routing
  • Contact Management Software
  • Caller ID

Call Center Software Buyers Guide

What is call center software?

Call center software helps businesses run their call centers efficiently by managing inbound and outbound calls, recording customer complaints, monitoring customer experience, and tracking agent productivity. These solutions can be used in multiple departments.

While sales and marketing teams use call center solutions to make sales and promotional calls to clients, support teams use this software to address customer issues, resolve complaints, and even provide post-sales training. Call center systems not only facilitate communication and engagement via phone, but also through channels such as email, live chat, instant messaging, SMS, and social media.

Benefits of call center software

  • Enhanced agent productivity and efficiency: Call center solutions include robust features like automatic call distribution and rule-based escalation to help businesses handle calls efficiently, minimize idle time, and modulate call speed and wait times based on the number of available agents. Role-based assignment ensures that calls are routed to the most appropriate agents without delays. Overall, call center solutions help businesses improve operations and address more customer queries by maximizing time and resources.
  • Improved customer relations: Call center systems help businesses stay connected with their customers and deliver a more personalized and rewarding experience through multiple channels. Efficient customer service helps build customer trust, brand loyalty, and longevity.  

Typical features of call center software

  • Built-in telephony: Make phone calls from internet-enabled devices. 
  • Call routing: Distribute and assign calls to individual agents or queues based on pre-established criteria such as time, day, or agent availability.
  • Telephony integration: Integrate VoIP (Voice over Internet Protocol) services with existing telephone equipment.
  • Call logging: Collect, record, and analyze calls made from or received by a business over a specified period. Provide statistical information such as time and date, call frequency, call duration, and caller ID.
  • Call recording: Record inbound and/or outbound calls to a call center and maintain a central repository of all recordings for training and quality monitoring purposes.
  • Queue management: Receive calls from customers, create a call queue, and keep customers on hold until they are connected with a live agent.

Considerations when purchasing call center software

  • Type of deployment: Call center solutions are available through hosted, on-premise, and cloud-based deployment options. On-premise and hosted deployment options suit businesses looking for customizable call center solutions, but prove costly if only needed for a short time. While cloud-based software is relatively cheaper and can often be set up in a few hours, it requires a reliable, constant internet connection to function effectively. Users should compare the advantages and disadvantages of cloud-based and on-premise systems, and shortlist products accordingly.
  • Multichannel support: Call center software lets businesses manage communication across multiple channels—such as SMS, online messengers, email, live chat, and social media platforms—for low additional costs. But, requirements vary based on use cases. If your brand is built on social media, for example, you need social media management functionality. Alternatively, if your marketing, sales, or customer support strategy involves text messages, your business needs SMS support. Buyers should clearly identify their needs before beginning their software search, and ensure desired functionality is included before making a purchase.
  • Voice-based customer interactions will decrease in the next two years: Call centers are shifting from traditional call center software to contact center solutions that let them leverage other communication tools (such as email, SMS messages, social media, and live chat). Our research shows that while voice will remain a significant source of customer interactions, its usage will continue to decrease in the coming years as more and more businesses start leveraging digital channels.
  • Artificial intelligence (AI)-based conversational bots are picking up the pace in the small and midsize business (SMB) world: Voice- and text-based bots are effectively streamlining initial customer conversations. Our research found that 68% of small businesses are currently using or plan to use some type of conversational user interface technology within the next one to two years. When such interfaces are used, customers hear a robotic tone or message (instead of live agents) that collects their personal details and query type. The bot can then answer basic queries on its own, or route calls to the most suitable agent. This automation speeds up the entire call process, and frees agents to handle more complex queries.