15 years of helping Indian businesses
choose better software

Telephony Software

Telephony software automates the electronic transmission of voice and data, often to improve call center efficiency. These applications allow all types of organizations increased flexibility in managing their incoming and outgoing call options as well as a variety of fax and data features. In addition to optimizing an organization's internal operations, Telephony software also offers expanded outgoing capabilities, providing an infrastructure for call center management, help desk operations, predictive dialing applications, Customer Relationship Management (CRM) solutions and telemarketing software.

India Show local products
SparkTG is a leading global provider of next-generation business collaboration and telephony communications solutions. Learn more about SparkTG VCC
With SparkTGs Cloud Telephony deliver excellent experience to your callers. Reach out to more prospects to convert and get higher revenues. Being a Cloud-based solution enable your agents to work from anywhere with our mobile application without compromising on call centre features with our enterprise-based solution. Get Real-time dashboards, reports & call recordings to boost your remote agents' productivity. The solution is future-ready with Conversational AI built-in. Learn more about SparkTG VCC

Features

  • Call Monitoring Software
  • Reporting/Analytics
  • VoIP Software
  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording Software
  • Caller ID
  • Computer Telephony Integration
India Local product
Conversational AI Omnichannel Helpdesk Management Sales CRM Debt Collection Sentiment Analysis Customer 360 Seamless Integration Learn more about Sparrow
Sparrow is an Omni-channel and unified CX platform that provides agents with a 360-degree view of customers and their inquiries across various communication channels, including social media, phone calls, text messages, SMS, and more. This means that agents using Sparrow have access to a unified interface or platform that allows them to seamlessly handle customer interactions and access relevant information, regardless of the channel through which the customer reaches out. Learn more about Sparrow

Features

  • Call Monitoring Software
  • Reporting/Analytics
  • VoIP Software
  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording Software
  • Caller ID
  • Computer Telephony Integration
AVOXI is a cloud-based B2B virtual number provider of quality, secure and affordable telephony services worldwide. Learn more about AVOXI
AVOXI is a cloud-based virtual number provider servicing businesses around the world providing them with quality, secure and affordable telephony services. Choose from local DID, toll-free, UIFN, two-way calling, non-geographic and vanity phone numbers to connect to customers in over 150 countries. Powerful voice technology with unparalleled coverage, coupled with an intuitive and easy-to-use platform gives you control of your phone inventory and insights into call quality. Learn more about AVOXI

Features

  • Call Monitoring Software
  • Reporting/Analytics
  • VoIP Software
  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording Software
  • Caller ID
  • Computer Telephony Integration
Zendesk provides the complete customer service solution that’s easy to use and scales with your business.
Zendesk Suite is the customer service solution that is easy to use and scales with your business. On average, companies using Zendesk increase customer satisfaction by 25% and agent productivity by 30% - at any scale. Your customer interactions live in a single interface with features like web widgets, pre-defined ticket responses, and more. Get set up and run quickly. Zendesk Suite includes Ticketing System, Help Center, Community Forum, Messaging, Talk, Explore, and Sunshine Conversations. Learn more about Zendesk Suite

Features

  • Call Monitoring Software
  • Reporting/Analytics
  • VoIP Software
  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording Software
  • Caller ID
  • Computer Telephony Integration
Hook up your customer service number with Zoho Desk, make/receive calls in-app, and automate your telephony operations.
Zoho Desk brings your entire call center to the cloud. Hook up your customer service number with Zoho Desk, and make/receive calls in-app. Automatically assign calls to agents based on department/team. It's also equipped with IVR, call recording, contact details capturing, voice messages, detailed reports, and omnichannel capabilities. Integrates with top telephony providers like Twilio, RingCentral, Aircall, Amazon Connect, and more. Learn more about Zoho Desk

Features

  • Call Monitoring Software
  • Reporting/Analytics
  • VoIP Software
  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording Software
  • Caller ID
  • Computer Telephony Integration
A seamless solution to unleash the power of cloud business communications.
RingCentral MVP offers widespread business support by being easily administered across all your locations, incorporates all your users, includes diverse calling options, and integrates your preferred accessory or device smoothly. Learn more about RingCentral MVP

Features

  • Call Monitoring Software
  • Reporting/Analytics
  • VoIP Software
  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording Software
  • Caller ID
  • Computer Telephony Integration
Bitrix24 #1 free business cloud telephony system, CRM and telemarketing solution used by 12 million businesses worldwide.
If you are looking for a free VoIP phone system for your small business, Bitrix24 is what you need. Unlike other voip solutions, Bitrix24 works both as your internal PBX system and as contact center for inbound and outbound calls. It's also the only free voip system that comes with fully featured free CRM. Importantly, when you clients call you from a phone number recorded in CRM, they will be identified, connected to assigned manager and their phone calls will be logged and recorded. Learn more about Bitrix24

Features

  • Call Monitoring Software
  • Reporting/Analytics
  • VoIP Software
  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording Software
  • Caller ID
  • Computer Telephony Integration
Nextiva is an enterprise phone system with 40+ features, 99.999% uptime reliability, and 24/7 tech support.
Nextiva is a platform that brings communications together with business applications, intelligence, and automation. This helps businesses communicate and build deeper connections with their customers. The platform brings all communication channels: voice, video, collaboration, SMS, chat, and surveys together in one place. This helps businesses access the information they need to drive business results. Intelligence and automation are built in, so you can focus on helping customers. Simplify operations and cut costs with a cloud-based, all-in-one technology stack. Solve problems quickly with Nextiva’s trademark Amazing Service®. Learn more about Nextiva

Features

  • Call Monitoring Software
  • Reporting/Analytics
  • VoIP Software
  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording Software
  • Caller ID
  • Computer Telephony Integration
Talkdesk is an intuitive, cloud-based telephony solution with advanced features, comprehensive reporting and seamless integrations.
Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise class performance and consumer-like ease of use, Talkdesk's telephony platform easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world rely on Talkdesk to power their customer interactions. Learn more about Talkdesk

Features

  • Call Monitoring Software
  • Reporting/Analytics
  • VoIP Software
  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording Software
  • Caller ID
  • Computer Telephony Integration
Complete self-serve communication platform offering a Hosted Phone Solution and SIP Trunking with a Pay-as-You-Go pricing.
VoIP.ms is a Canadian voice-over-internet protocol (VoIP) bring-your-own-device provider headquartered in Canada. VoIP.ms provides a vast range of standard telephony features, as well as enhanced communication features to simplify both business and residential communications such as local DID numbers in 60+ countries. It offers Free Porting across US and Canada for local & toll-free DIDs with termination (outgoing calls) in over 125 countries across the globe. Learn more about VoIP.ms

Features

  • Call Monitoring Software
  • Reporting/Analytics
  • VoIP Software
  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording Software
  • Caller ID
  • Computer Telephony Integration
Voice calling solution that offers voicemail transcription, number assignments, call forwarding, ring groups, and more.
Voice calling solution that offers voicemail transcription, number assignments, call forwarding, ring groups, and more. Learn more about Google Voice

Features

  • Call Monitoring Software
  • Reporting/Analytics
  • VoIP Software
  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording Software
  • Caller ID
  • Computer Telephony Integration
GoToConnect combines Jive's VoIP phone systems with GoToMeeting's video conferencing into one simple, reliable and flexible solution.
GoToConnect (formerly Jive) combines cloud VoIP phone systems with GoToMeeting's web, audio and video capabilities into one simple, flexible solution. Users can meet, talk, and collaborate via web browser, desktop application, or desk phone with features ranging from virtual voicemail, and call forwarding, to secure video conferencing and screen sharing. For as low as $19.95 a month, GoToConnect eliminates the hassle and expense of managing multiple collaboration solution providers. Learn more about GoTo Connect

Features

  • Call Monitoring Software
  • Reporting/Analytics
  • VoIP Software
  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording Software
  • Caller ID
  • Computer Telephony Integration
Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
NICE CXone is a cloud platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement. With NICE CXone, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—and deliver AI-driven experiences with Enlighten, proprietary AI developed specifically to optimize CX. Learn more about NICE CXone

Features

  • Call Monitoring Software
  • Reporting/Analytics
  • VoIP Software
  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording Software
  • Caller ID
  • Computer Telephony Integration
CallHippo is an Easy to Use Phone System while providing world-class support. It can be setup Instant and provide advanced reporting.
CallHippo is a business Telephony system that helps you connect with your customers. CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer and Automatic call distribution. Our Extensive reporting and seamless integrations empower sales and service teams to have effective conversations with customers. Providing World-Class support 24*7 and Accessible by desktop and mobile-app, CallHippo is trusted by over 5000 companies worldwide. Learn more about CallHippo

Features

  • Call Monitoring Software
  • Reporting/Analytics
  • VoIP Software
  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording Software
  • Caller ID
  • Computer Telephony Integration
Dialpad Talk modernizes telephony technology, putting voice, messaging, meetings, and video on any device.
Dialpad Talk is a modern cloud-based business phone system that keeps teams connected by making all of their telephony needs available on any device. Dialpad Talk's native Voice Intelligence features boost productivity with real-time transcription and post-call summaries, including highlighted action items. Plus integrations with G Suite, Office 365, Zendesk, and Salesforce create rapid deployments and automatic syncing with the apps your team uses everyday. Learn more about Dialpad

Features

  • Call Monitoring Software
  • Reporting/Analytics
  • VoIP Software
  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording Software
  • Caller ID
  • Computer Telephony Integration
Five9 is a leading provider of cloud contact center software, empowering agents, enhancing CX, and exceeding expectations.
Five9 is an industry-leading provider of cloud contact center solutions for more than 2,500 customers worldwide, facilitating billions of customer engagements annually. The Five9 Intelligent CX Platform provides end-to-end solutions with digital engagement, analytics, WEM, and AI to enable businesses to deliver joyful CX, increase agent productivity and deliver tangible business results. Learn more about Five9

Features

  • Call Monitoring Software
  • Reporting/Analytics
  • VoIP Software
  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording Software
  • Caller ID
  • Computer Telephony Integration
Twilio is a trusted and reliable partner for businesses looking to improve their communication capabilities.
Twilio is the worlds leading cloud communications platform that enables businesses to build, scale, and operate their own customized communication solutions. Its flexible platform, powerful tools, and global infrastructure make it easy for businesses to create customized solutions that meet their unique needs and help them connect with customers in a meaningful way. Learn more about Twilio

Features

  • Call Monitoring Software
  • Reporting/Analytics
  • VoIP Software
  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording Software
  • Caller ID
  • Computer Telephony Integration
Aircall is the modern telephony solution designed to integrate with your favorite business tools. Numbers available in 100+ countries.
Make every phone conversation count and give time back to your reps. Aircall's flexible telephony solution integrates with 100+ CRM, Helpdesk, and other critical business tools to surface the information your reps need to be successful, when they need it. Join 16,000+ companies that trust Aircall to strengthen their customer and prospect relationships with first-class phone features like: SMS, advanced call routing, IVR, analytics, power dialer, call tagging, and other collaborative features. Learn more about Aircall

Features

  • Call Monitoring Software
  • Reporting/Analytics
  • VoIP Software
  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording Software
  • Caller ID
  • Computer Telephony Integration
3CX is an open standards IP PBX including video conferencing, live chat and mobile apps. Suitable for any business size or industry
3CX is an open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry. With 3CX employees can work efficiently from anywhere. Video conferencing, live chat, mobile apps and advanced contact center features are all included at a fraction of the cost. Choose to deploy on premise, in your private cloud account or opt for 3CX to host your PBX for you. Whatever your preference, you are guaranteed a hassle-free solution. Learn more about 3CX

Features

  • Call Monitoring Software
  • Reporting/Analytics
  • VoIP Software
  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording Software
  • Caller ID
  • Computer Telephony Integration
100% Cloud voice, video, chat, text and call using mobile and web apps. Unlimited calls, virtual landline & mobile numbers and more...
Set up a cloud communication system in a few minutes using one simple, user-friendly platform — no technical expertise needed. Reach and engage customers with unlimited calls to 110 countries with Ringover. Route calls to the right agents at the right time. Access powerful analytics to improve your workflow and team. Plus, we integrate with over 40 business tools so you can sync and access data from your CRM and most important tools. Learn more about Ringover

Features

  • Call Monitoring Software
  • Reporting/Analytics
  • VoIP Software
  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording Software
  • Caller ID
  • Computer Telephony Integration
Mass SMS Text Messaging services. Great for sending bulk text messages, appointment reminders, coupons, sales, and more.
SMS Marketing Services made easy. Instantly send 10 or 100,000 SMS Text messages to any mobile phone number. Easily build an opt-in subscriber list. Schedule text messages to go out any time you want. Track text message delivery. Our plans start with a FREE 14-day trial period. Or try our Annual Plans and pay up-front for one year, and get 20% more messages instantly. Use Textedly's Text-to-Pay feature and charge credit card. Learn more about Textedly

Features

  • Call Monitoring Software
  • Reporting/Analytics
  • VoIP Software
  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording Software
  • Caller ID
  • Computer Telephony Integration
Get the perfect phone number for your small business and turn the world into our office with the Grasshopper virtual phone system.
Keep personal and business calls separate by adding a business line to your existing device. Grasshopper is a virtual phone system for SMB's. Get a local, toll free, or vanity number, or port your own number! Forward calls, use mobile and desktop apps to communicate with clients over voice or text, be notified in real time of missed calls & voicemails, voicemails transcribed and sent via email. Affordable plans help small businesses stay competitive. Prices as low as $14/month. Try us for free! Learn more about Grasshopper

Features

  • Call Monitoring Software
  • Reporting/Analytics
  • VoIP Software
  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording Software
  • Caller ID
  • Computer Telephony Integration
Affordable, Easy and Reliable Phone System - Mobile Integration, Web & Video Conferencing and 40+ business critial features. Learn More
The cost-effective, business platform offers a plug-and-play service that runs on your high-speed internet. You get 40+ business-critical features, mobile integration, and built-in collaboration tools with Amazon Chime Pro. Activation is easy, no onsite installation is required, and month-to-month contracts are available. And the service is backed by a full team of Vonage Business service and technical professionals. Learn more about Vonage Business Communications

Features

  • Call Monitoring Software
  • Reporting/Analytics
  • VoIP Software
  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording Software
  • Caller ID
  • Computer Telephony Integration
Kixie is the sales engagement platform that boosts sales team performance with ultra-reliable, easily-automated calling & texting.
Kixie is an advanced, cloud-based sales engagement platform that simplifies the task of calling and texting for customer-facing teams. Featuring powerful tools like a multi-line PowerDialer, AI Local Presence, call coaching, call recording, Voicemail Drop, SMS Templates, Click-to-call, Conversation Intelligence, and many more. Kixie integrates seamlessly with major CRM systems and offers real-time reporting and analytics. Start making calls in 3 minutes with no hardware and a 100% free trial. Learn more about Kixie PowerCall

Features

  • Call Monitoring Software
  • Reporting/Analytics
  • VoIP Software
  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording Software
  • Caller ID
  • Computer Telephony Integration
8x8 is the global leader in cloud communications and has transformed more than 47,000 businesses in over 100 countries.
8x8s Virtual Office unified communications platform enables companies of all sizes with company-wide private chat, presence detection, softphones, web conferencing, video, Apple and Android mobile apps to improve collaboration on any device, anywhere. 8x8 Virtual Office integrates with leading business solutions such as Salesforce, Zendesk and NetSuite. Delivered in the cloud, sets up in minutes and is easily managed from any device. Learn more about 8x8 X Series

Features

  • Call Monitoring Software
  • Reporting/Analytics
  • VoIP Software
  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording Software
  • Caller ID
  • Computer Telephony Integration