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Speech Recognition Software

Speech Recognition software allows computers to interpret human speech and transcribe it to text, or to translate text to speech. Speech Recognition solutions also allow users to use voice commands to control computers. These applications are used in interactive voice response (IVR) systems to help quickly route incoming calls to the correct destination. Speech Recognition software is related to IVR software.

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177 results
CallHippo is an Easy to Use Phone System while providing world-class support. It can be setup Instant and provide advanced reporting.
CallHippo is a modern business phone system that helps you connect with your customers. CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer and Automatic call distribution. Our Extensive reporting and seamless integrations empower sales and service teams to have effective conversations with customers. Providing World-Class support 24*7 and Accessible by desktop and mobile-app, CallHippo is trusted by over 5000 companies worldwide. Learn more about CallHippo

Features

  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
Twilio is a trusted and reliable partner for businesses looking to improve their communication capabilities.
Twilio is the worlds leading cloud communications platform that enables businesses to build, scale, and operate their own customized communication solutions. Its flexible platform, powerful tools, and global infrastructure make it easy for businesses to create customized solutions that meet their unique needs and help them connect with customers in a meaningful way. Learn more about Twilio

Features

  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
Drive documentation productivity - all by voice!
Put your voice to work to create reports, emails, forms and more with Dragon Professional Individual, v15. With a next-generation speech engine leveraging Deep Learning technology, dictate and transcribe faster and more accurately than ever before, and spend less time on documentation and more time on activities that boost the bottom line. Learn more about Dragon Professional Individual

Features

  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
Technical computing system that provides tools for image processing, geometry, visualization, machine learning, data mining, and more.
Technical computing system that provides tools for image processing, geometry, visualization, machine learning, data mining, and more. Learn more about Wolfram Mathematica

Features

  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
World-class English Speech Recognition API with 95%+ accuracy and adaptability to 100+ accents.
Backed by Google, ELSA provides a proprietary Speech Recognition and A.I-enabled technology to help employees learn in the flow of work and improve speaking skills. ELSA can detect pronunciation mistakes on scripted and unscripted speech input and give instant feedback on pronunciation, fluency, grammar & vocabulary - even predicting scores for IELTS/ TOEFL tests. Technology with 95%+ accuracy, adapted to 100+ global accents (India, Japanese, Indonesia, Brazil, Mexico, etc) from 25M+ users. Learn more about ELSA Speak

Features

  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
Descript is an all-in-one audio and video software that makes editing as simple as editing a word doc. Edit video by editing text.
Descript is an all-in-one audio and video editor that makes editing as easy as a word doc. Upload media or record directly in Descript to instantly transcribe your file into text, then tweak the text to directly edit your media clips. Edit out filler words and silent gaps with a single click. Record your screen and webcam for presentations and video messages and edit out mistakes before publishing. Export your project to other pro apps. Learn more about Descript

Features

  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
Convert audio to text Automatically transcribe your meetings, interviews, lectures, and other conver
Convert audio to text Automatically transcribe your meetings, interviews, lectures, and other conver Learn more about Transkriptor

Features

  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
Sonix automatically transcribes, translates your audio and video files in over 40 languages. Fast, accurate, affordable, and secure.
Sonix leverages the latest in artificial intelligence to automatically transcribe, translate, and summarize audio and video in over 40 languages. Fast, accurate, affordable, and secure. Sonix is SOC 2 Type 2 compliant Millions of users from all over the world. Search transcripts, share & collaborate on transcripts, dozens of export options, integrations, subtitles, captions, automated summaries, topic detection, sentiment analysis and full API. Learn more about Sonix

Features

  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
Design interactive customer experiences with ASR, which allows you to interact with IVRs, virtual agents and other IT systems.
ASR (Automatic Speech Recognition) technology allows you to interact with IVRs, virtual agents, among other computer systems, by voice, avoiding the need to press DTMF tones in menus with multiple options and difficult to remember. When you integrate ASR with our other cognitive components such as Dialog Flow and Intent, you can design more interactive customer experiences with contextual response automation options in two-way conversations. Learn more about wolkvox

Features

  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
The speech-to-text software for medical professionals. Processes up to five times the average typing speed. Works everywhere.
Talkatoo is a speech-to-text software. Talkatoo has been built specifically for veterinarians and has a built-in vet vocabulary. Talkatoo is a subscription-based software and starts at $95/month. There is no commitment and no additional fees or hardware. Talkatoo understands accents and does not require a lengthy training period. Complete your medical records in half the time. Talkatoo works in any field, dictate in all practice management software, MS Word, Google Docs, email, etc. Learn more about Talkatoo

Features

  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
Amberscript software automatically transforms audio and video into text and subtitles. Human transcribers bring the text to 100%.
Amberscript is building SaaS solutions that enable users to automatically transform audio and video into text and subtitles using speech recognition. We use the data our users generate to train the best speech recognition engines in European languages. Our online text editor and human transcribers bring the text to 100% accuracy. Learn more about Amberscript

Features

  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
State of the art A.I. working side by side with the best transcribers and subtitlers. Try it now for free!
Transcribe, caption and translate audios and videos smarter with Happy Scribe - the ultimate destination for your language needs, combining state-of-the-art AI and the best language professionals. Choose between our speech recognition AI, delivering your output within minutes and 85% accuracy, or our team of linguists, offering a 99% precise output within hours. Sign up now for free! Learn more about Happy Scribe

Features

  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
India Local product
As pioneers in cloud technology, ClearTouch has been in business for over 20+ years, worldwide presence, serving over 1500+ clients.
ClearTouch is a cloud-hosted contact center platform provider, which enhances the customer experience of organizations across Banking, Insurance, Healthcare, BPOs, ARM/Collections, eCommerce, and Automotive, among others. Our platform comes packaged with everything – dialer, telephony, team management, analytics & intelligence, data & digital services, and integrations — all of this at a per-minute pricing. You don’t have to depend on multiple providers to manage your contact center. Learn more about Cleartouch Cloud Contact Center Platform

Features

  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
India Local product
Multi-language speech recognition software with the ability to dictate in any third party software or to fill forms on websites.
Multi-language speech recognition software with the ability to dictate in any third party software or to fill forms on websites. Apart from dictation, Braina also provides voice command features that allows you to search the web, open file, programs & websites, find information, set reminders, take notes and much more. You can use your voice to dictate text to your Windows computer, automate processes and improve your personal and business productivity. Learn more about Braina

Features

  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
Snowfly Speech Analytics, Automated Quality Monitoring, Automated Scorecards, Analytics and Discovery, and Employee Engagement
Snowfly provides industry leading Engagement programs that leverage Gamification, Incentives, and Speech Analytics for any industry. Snowfly Offers month-to-month contracts because our programs WORK - and our average customer tenure of over 6 years and industry leading engagement numbers prove it. Our solutions will help you achieve and improve your custom business objectives including: improved culture, better performance, employee satisfaction, process automation or all of the above! Learn more about Snowfly

Features

  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
Trint goes beyond transcription to provide the most innovative platform for searching, editing & getting the most out of your content.
Trint uses artificial intelligence to power its web-based automated transcription platform. Audio and video files are uploaded to Trints online software and then transcribed using automated speech recognition. The Trint Editor is the marriage of a text editor to an audio/video player: the transcribed text is stitched to the audio or video file, making it simple to search, verify and edit the machine-generated transcripts. Learn more about Trint

Features

  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
A speech recognition and conversion solution with multi-language speech recognizer, documents & emails transcriber, and more.
A speech recognition and conversion solution with multi-language speech recognizer, documents & emails transcriber, and more. Learn more about SpeechTexter

Features

  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
Speech recognition software for real-time dictation and transcription of medical reports.
INVOX Medical is a speech recognition software for dictation and transcription of medical reports. By using voice, doctors can report and enter clinical information into systems faster and easier, saving time and making their workflow more efficient. In addition, INVOX Medical is compatible with any medical or EHR software and we have specific dictionaries for more than 15 medical specialties to ensure maximum accuracy in dictation transcription. Learn more about INVOX Medical

Features

  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
Gain a better understanding of how agents perform with automated speech recognition, call scoring, and call categorization technology.
CallFinder is a leading provider of SaaS speech analytics software, automated call scoring, and speech-to-text transcription technology with conversational insights, such as sentiment analysis. CallFinder's solution searches your call recordings for keywords and phrases to help address business objectives and overcome common challenges, such as script compliance and low CSAT scores. Our solution also provides agent-customer interaction analytics on every incoming call and intelligent coaching. Learn more about CallFinder

Features

  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
Cloud based transcription service powered by artificial intelligence. Automatically converts audio/video files into text
Go Transcribe provides the latest software invention to convert speech in to text which will save you time, money and effort. Simply upload your files onto our platform using any device and your file will be converted in a matter of minutes. The transcription can be viewed on our unique online editor. You can playback the original file and jump to specific parts of the audio and make amendments to the transcription where required. Your transcription can be downloaded to several popular formats. Learn more about Go Transcribe

Features

  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
Capté is an online web application that allows you to add subtitles instantly and automatically. Subtitling becomes easy and quick!
You think your video is ready to be posted? Are you sure you haven't forgotten anything? Subtitles? Captions? If you want to improve a video in a minute, add subtitles! But subtitling by hand is a long and tedious process. Fortunately, Capté exists! Capté is an online web application that lets you add subtitles instantly and automatically. Capté uses speech recognition to transcribe audio into subtitles. You can edit subtitles, customize them or even translate them. Try our tool, for free! Learn more about Capté

Features

  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
Zubtitle gets videos ready for social media in minutes. Automatically add captions & headlines effortlessly, plus resize your video.
Zubtitle is an online video editing tool that leverages A.I. and speech-to-text software to automatically add captions/subtitles to any video. Zubtitle also provides video editing tools tailored to social videos. Quickly resize videos for any social platform, add video headlines, custom styling, and more. Learn more about Zubtitle

Features

  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
BigHand Workflow Management is a legal task delegation solution that provides data-visibility for improved support staffing decisions.
BigHand Workflow Management is a legal task delegation solution that allows work to be automatically routed to the right support staff at the right cost to the firm. Make informed resourcing decisions quickly with output reports that give visibility over work type, volume, capacity and utilization. The tool allows you to assign tasks and receive work seamlessly, resolve capacity issues, and make data-driven decisions to improve productivity and enhance client service levels at your firm. Learn more about BigHand Workflow Management

Features

  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
Speech to text dictation application for Windows. Experience the freedom of typing with your voice.
Free speech to text dictation application for windows. Allows you to type hands-free with your voice. Learn more about LilySpeech

Features

  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
Noota is the go-to platform to record, transcribe, and generate insightful reports of meetings - ultimate sidekick for a productivity
Noota is the go-to platform to record, transcribe, and generate insightful reports of meetings - your ultimate sidekick for a productivity boost. Why Noota? - AI assistant to coach & guide during meetings. - Summarize meetings: sales, media & podcast, job interviews, team meetings, and more. - Automate recording for both online and in-person meetings. - Integrate with favorite apps: CRMs, phoning and productivity tools. Learn more about Noota

Features

  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
Type using your voice in any application. VoiceTyper works accurately in real-time and is 3x faster than typing with a keyboard.
Type at the speed of your voice by converting your speech into text in real-time, more accurately than ever before. It works inside of any application and is 3x times faster than typing with a keyboard. Learn more about VoiceTyper

Features

  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
Allows physicians to produce more accurate reports using dictation and speech recognition technology.
Allows physicians to produce more accurate reports using dictation and speech recognition technology. Learn more about M*Modal Fluency for Transcription

Features

  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
AI-powered service for automatic note taking and preparation of summaries for in-person business and scrum meetings
Reason8 is an AI-powered service for automatic note taking and preparation of summaries for in-person business and scrum meetings. We provide the best note taking quality on the market because we use multiple smartphones and AI patent pending approach to boost quality of speaker separation and drafting meeting summaries. We are actively working on advanced summarization, collaboration features for teamwork, and integrations with project management services and communication tools. Learn more about Reason8

Features

  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
Mobile and Cloud-based solution for businesses that helps upload audio files through web, mobile, or cloud & document them to text.
Mobile and Cloud-based solution for businesses that helps upload audio files through web, mobile, or cloud & document them to text. Learn more about TranscribeMe

Features

  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
Transcribe converts interviews, podcasts and other audio recordings into text automatically.
Transcribe converts interviews, podcasts and other audio recordings into text automatically. Learn more about Transcribe

Features

  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
It is a speech-to-text solution that helps users process and transcribe audio inputs from multiple sources with punctuations.
It is a speech-to-text solution that helps users process and transcribe audio inputs from multiple sources with punctuations. Learn more about Amazon Transcribe

Features

  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
Transform your media adding automatically text and subtitles with txtplay.ai!
Txtplay.ai transforms your media adding text and subtitles within minutes. With the latest Ai technology, we offer accurate qualitative speech to text transcripts that can be used for interviews, customer service, meetings or subtitles for videos. Txtplay.ai supports 48+ languages. Txtplay.ai speech to text services automatically transcribes what you're saying. It is highly customizable, reducing errors with Custom Terminology Dictionaries and including features to make it easy for any business Learn more about Txtplay

Features

  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
Mobile app that recognizes speech by sound or text and can translate from web pages, communications, and more.
Mobile app that recognizes speech by sound or text and can translate from web pages, communications, and more. Learn more about iSpeech Translator

Features

  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
Speech recognition software for hospitals and medical practices. Allows to dictate notes straight into a Windows-based EMR.
Speech recognition software for hospitals and medical practices. Allows to dictate notes straight into a Windows-based EMR. Learn more about Frisbee

Features

  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
DeepScribe is Healthcare's most trusted and widely adopted AI Medical Scribe, used by hundreds of healthcare systems across the US.
DeepScribe is Healthcare's most trusted and widely adopted AI medical scribe. DeepScribe's AI medical scribe uses ambient technology to capture patient visits in real time without disrupting the patient experience, and writes AI-generated medical documentation directly within the EHR for clinician review before sign-off. For years, DeepScribe has helped reduce clinician burnout, improve patient care and increase healthcare system's revenue. Learn more about DeepScribe

Features

  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
Great free speech recognition & instant voice translation web app that emphasizes on simplicity and natural speech by auto punctuating.
Great speech recognition & instant voice translation web app that emphasizes on simplicity and natural speech by auto punctuating. Features: AUTO-PUNCTUATION, marks and saves TIMESTAMPS, editable, AUTOMATICALLY SAVES, transcribes audio files, phone conversations and exports to captions. No user registration necessary. Use it for dictation, transcription, interviews, hard of hearing, real time interpreter and more. Speechlogger is powered by Google's ASR APIs to achieve best results. Learn more about Speechlogger

Features

  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
Automatically add professional subtitles in 120 languages to your videos with EoleCC! Easy, fast and affordable.
EoleCC is a collaborative Saas subtitling solution in 120 languages, that mixes AI tools and human revision, for a quick and professional result. HOW DOES IT WORK? - Upload your video or your audio - Automatic transcription & translation by Artificial Intelligence - Collaborative review & validation by users or professional translators - Burn subtitles according to the selected graphics design - Share the video & subtitles file (.srt): download, Twitter, YouTube or Dropbox Learn more about EoleCC

Features

  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
Philips SpeechLive is a web dictation, transcription, and speech-to-text solution that helps users create documents.
Philips SpeechLive is a cloud-based dictation and transcription workflow solution that can be used on your smartphone and computer. It helps authors go from speech to text quicker than ever before. SpeechLive has complete end-to-end encryption with multi-factor authentication using Microsoft Azure cloud services. Our add-on speech recognition service has multilingual capabilities, real-time or deferred options, and voice command capability to format your document while you dictate. Learn more about Philips SpeechLive

Features

  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
SmartAction provides omnichannel AI-powered Virtual Agent solutions for contact centers.
SmartAction provides cloud-based AI-powered Virtual Agent solutions for contact centers. SmartAction's solutions make it easy for enterprises to automate the repetitive conversations handled by live agents, with seamless integrations to existing contact center technology and data sources. SmartAction delivers its conversational AI solution as a service through a team of CX experts who guides brands through the transformation to automation. Learn more about SmartAction Speech IVR System

Features

  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
Upload your audio/video and get back its transcript in minutes using AI. Edit, annotate, share, and export your transcripts.
Upload your audio/video and get back its transcript in minutes using AI. Edit, annotate, share, and export your transcripts. Learn more about Simon Says

Features

  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
Build better documentation through speech to text recognition engine designed for medical notes and charts.
Advanced medical dictation software is built for physicians and practitioners. Works on all EHR platforms and mobile. Learn more about VoiceboxMD

Features

  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
India Local product
Enthu is an AI enabled speech analytics and conversation intelligence software for calling teams.
Enthu is an AI enabled speech analytics and conversation intelligence software for calling teams. Learn more about Enthu

Features

  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
ASR with Transcription is the cornerstone of the LumenVox software stack, powered end-to-end by deep neural networks.
ASR with Transcription is the cornerstone of the LumenVox software offering. LumenVox’s speech engine operates on a foundation of artificial intelligence and machine learning to deliver high-performing voice and speech technology. Powered by end-to-end deep neural networks, LumenVox’s ASR engine accelerates the ability to add new languages and dialects to serve a more diverse base of users. Learn more about Speech Recognition Engine

Features

  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
Online service and android app for recording and transcribing speech. It edits your audio as you edit the text.
Online service and android app for recording and transcribing speech. It edits your audio as you edit the text. Learn more about Reportex

Features

  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
Allows users to automatically transcribe, caption, subtitle, and voiceover their video and audio files in just minutes.
Allows users to automatically transcribe, caption, subtitle, and voiceover their video and audio files in just minutes. Learn more about Maestra

Features

  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
AI-powered QM and CX speech analytics solution for contact centres to automate call monitoring and make customer communication better.
NeoSound Intelligence is an AI-powered speech analytics QM and CX solution for contact centres that helps companies to turn customer interactions into actionable insights and make communication better. NeoSound tools fully automate calls monitoring process and provide companies with actionable insights by listening to ALL phone conversations and helps call centre companies optimise the quality of customer communications, decrease costs and boost the sales. Learn more about NeoSound

Features

  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
Machine learning and artificial intelligence solutions from AWS that help companies analyze data and streamline business processes.
With AWS machine learning (ML), you can make accurate predictions, gain deeper insights from your data, reduce operational overhead, and improve the customer experience. AWS helps you at every stage of your ML adoption journey with the most comprehensive set of artificial intelligence (AI) and ML services, infrastructure, and implementation resources. Download our free eBook to see how other businesses like yours use AWS Machine Learning services. Learn more about Machine Learning on AWS

Features

  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
Accurately convert speech into text with an API powered by the best of Google’s AI research and technology.
Accurately transcribe speech into text in 73 languages and over 120 language variants with Google Cloud's Speech-to-Text API powered by the best of Google’s AI research and technology. Leverage Google’s most advanced deep learning neural network algorithms for automatic speech recognition (ASR) and deploy ASR wherever you need it, whether in the cloud with the API or on-premises with Speech-to-Text On-Prem. Learn more about Google Cloud Speech-to-Text

Features

  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
Web-based application that allows providers universal access to their work, as well as e-signature and report management capabilities.
Web-based application that allows providers universal access to their work, as well as e-signature and report management capabilities. Learn more about Web Dictation Genie

Features

  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition
An enterprise speech recognition solution that offers front-end (client-side) and back-end (server-side) voice-to-text recognition.
WSR is an enterprise speech recognition solution that offers front-end (client-side) and back-end (server-side) voice-to-text recognition. With WSR, speech recognized text can be accessed immediately by the author or automatically sent to support staff for review and editing (if needed) - enabling your key earners to focus their time on more revenue generating activities and less on administrative tasks. WSRs voice-to-text technology is easy to use, accurate and light on IT resources. Learn more about Winscribe Speech Recognition

Features

  • Audio Capture
  • Customizable Macros
  • Concatenated Speech
  • Voice Recognition

Speech Recognition Software Buyers Guide

What is speech recognition software?

Speech recognition software (aka voice recognition software) enables computers to interpret human speech and transcribe that speech to text, and vice versa. Speech recognition software can also power personal virtual assistants, facilitating voice commands that prompt specific actions. Speech recognition software applications include interactive voice response (IVR) systems, which route incoming calls to the correct destination based on customer voice instructions.

The benefits of speech recognition software

  • Faster documentation: According to a Stanford study, taking notes via dictation is three times faster than typing. Speech recognition solutions free up users to focus on important tasks rather than taking notes. As an example, medical practitioners can document patient visits/appointments without having to manually record each note. Customer service agents can document calls without typing, letting agents speed up the entire process of helping customers and improving overall customer service quality.
  • Efficient note-taking: A common misconception around speech recognition solutions is that such tools are error-prone. However, as speech recognition systems approach near-human levels of accuracy, this concern has become virtually nonexistent. In fact, users now look at these solutions as a way to improve accuracy in their note-taking and documentation processes.

Typical features of speech recognition software

  • Audio Capture: Record audio or import/upload audio files into the system.
  • Automatic transcription: Transcribe voice messages and audio files.
  • Multi-language: Recognize and support multiple languages/dialects.
  • Speech-to-text analysis: Analyze, correct, and monitor speech for transcriptions or recordings.
  • Text editor: Review transcribed text and make basic corrections (e.g., fix typos).

Considerations when purchasing speech recognition software

  • Mobile app: The proliferation of smartphones has turned mobile devices into indispensable business assets. As in other markets, mobile applications have made their way into the speech recognition software space with apps that let users take notes while on the go. Users can also connect mobile devices to bluetooth headsets and headphones with a microphone to facilitate easy dictation. Businesses with mobile workforces should shortlist products that offer mobile app functionality.
  • Industry-specific needs: To maximize any speech recognition solution, you should use a system with features that meet your industry needs. Some speech recognition products are better-suited for specific industries. For example, medical practices require voice recognition solutions that support medical terminologies. Buyers should evaluate products that fit their industry-specific needs—including reading user reviews—and shortlist accordingly.
  • Total cost of ownership (TCO): As shown in the pricing section above, speech recognition solutions are available in a variety of pricing models. Since the myriad of options can make direct pricing comparison difficult, buyers should estimate their business’ needs by calculating their number of words, audio duration, and user number to determine the TCO. Buyers should then use this estimated TCO to shortlist products based on their actual budget.
  • Speech recognition will integrate with smart devices: The internet of things (IoT) is one area where speech recognition software holds immense promise. Speech recognition software that integrates with IoT mobile applications lets users control smart devices using voice instructions. As speech recognition solutions become more and more accurate while businesses continue to embrace the IoT, expect to see increased integration between the two within the next five years.
  • Voice-based bots is the next big thing: Another area where speech recognition technology holds promise is chatbots. When integrated with speech recognition technology, chatbots can emulate human conversations in customer-facing communications by listening to customer queries, interpreting them, and making recommendations. In the same way businesses have started using chatbots, expect similar adoption of voice-based bots within the next five to seven years.