---
description: Compare the top Customer Satisfaction Software & providers for Indian businesses. Filter by price, feature or user rating to make software selection fast and easy.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Customer Satisfaction Software - Compare Prices & Top Sellers - Capterra India
---

Breadcrumb: [Home](/) > [Customer Satisfaction Software](https://www.capterra.in/directory/30541/customer-satisfaction/software)

# Customer Satisfaction Software

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> Customer Satisfaction software allows businesses to collect, organize, and manage customer feedback. Customer Satisfaction software can integrate with Customer Relationship Management and Product Management solutions to help apply the acquired feedback to business interactions and product development.

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## Products

1. [Zoho CRM Plus](https://www.capterra.in/software/182207/zoho-crmplus) — 4.4/5 (71 reviews) — Zoho CRM Plus helps you deliver exceptional customer experiences and convert them to brand advocates.
2. [INFOMAN SERV - Customer Feedback Management](https://www.capterra.in/software/1064968/infoman-serv-customer-feedback-management) (0 reviews) — PSF is application that boosts customer service by managing complaints and feedback post service or post sales of automobile.
3. [SurveyMonkey](https://www.capterra.in/software/32728/surveymonkey) — 4.6/5 (10427 reviews) — Improve customer satisfaction with AI-powered surveys \& analytics. Track CSAT \& NPS, uncover drivers, \& act fast with 200+ integrations
4. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4072 reviews) — Increase customer satisfaction with self-service tools that help customers find the answers they need.
5. [Freshdesk](https://www.capterra.in/software/124981/freshdesk) — 4.5/5 (3408 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
6. [Pipedrive](https://www.capterra.in/software/132666/pipedrive) — 4.5/5 (3042 reviews) — Customer relationship management solution that helps businesses with lead management, sales automation, email segmentation, and more.
7. [Jotform](https://www.capterra.in/software/158456/jotform-4-0) — 4.7/5 (2794 reviews) — Easily collect and track powerful customer satisfaction data with Jotform Enterprise.
8. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1753 reviews) — Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
9. [Trustpilot](https://www.capterra.in/software/169618/trustpilot) — 4.5/5 (1202 reviews) — A customer review management tool that brings businesses and consumers together through reviews.
10. [Intercom](https://www.capterra.in/software/134347/intercom) — 4.5/5 (1131 reviews) — Intercom is an AI platform that combines an AI agent with a helpdesk to deliver efficient customer experiences.
11. [SurveyLegend](https://www.capterra.in/software/156752/surveylegend) — 4.6/5 (963 reviews) — Create engaging, platform-independent surveys. We empower companies - large \& small to collect feedback \& track customer satisfaction.
12. [Typeform](https://www.capterra.in/software/137289/typeform) — 4.7/5 (945 reviews) — Understand how customers feel with surveys, real-time insights, and AI that surfaces trends and next steps.
13. [Nextiva](https://www.capterra.in/software/175788/nextiva) — 4.6/5 (914 reviews) — Get answers fast with Nextiva Surveys, a custom online customer satisfaction software, to better understand audience.
14. [TeamSupport](https://www.capterra.in/software/87908/teamsupport) — 4.5/5 (848 reviews) — Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships.
15. [Sogolytics](https://www.capterra.in/software/127957/sogosurvey) — 4.7/5 (730 reviews) — SogoCX helps you track and improve customer satisfaction with real-time insights that drive loyalty and long-term success.
16. [Birdeye](https://www.capterra.in/software/152997/birdeye) — 4.7/5 (702 reviews) — Customer experience solution that helps businesses manage reviews, lead capturing, communication, and appointment booking.
17. [Freshservice](https://www.capterra.in/software/132997/freshservice) — 4.5/5 (685 reviews) — Deliver frictionless, consumer-grade employee experiences and boost CSAT with Freshservice’s AI-native, omnichannel service platform.
18. [Weave](https://www.capterra.in/software/141842/weave) — 4.3/5 (668 reviews) — Appointment scheduling solution that helps businesses manage bookings, reminders, payments, email marketing, reviews and more.
19. [Lime Connect](https://www.capterra.in/software/131558/userlike-live-chat) — 4.6/5 (647 reviews) — Lime Connect is the leading GDPR-compliant software for messaging \& automation that helps businesses transform customer communication.
20. [Tidio](https://www.capterra.in/software/144040/tidio-chat) — 4.7/5 (590 reviews) — Tidio is a customer experience software suite comprising live chat, help desk, chatbot, and conversational AI agent features.
21. [CXone Mpower](https://www.capterra.in/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) — Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
22. [Hotjar](https://www.capterra.in/software/163516/hotjar) — 4.6/5 (539 reviews) — Join one million websites deeply understanding their users with Hotjar.
23. [Podium](https://www.capterra.in/software/164285/podium) — 4.3/5 (522 reviews) — Podium makes it simple for your business to deliver 5-star customer experiences by bringing all your channels into a single inbox.
24. [monday CRM](https://www.capterra.in/software/1024614/monday-crm) — 4.7/5 (453 reviews) — monday CRM enables revenue teams to improve efficiency at every stage of the customer journey.
25. [Zoho Survey](https://www.capterra.in/software/131426/zoho-survey) — 4.6/5 (450 reviews) — Zoho Survey helps create surveys, gather feedback, conduct research, and gain insights to improve business decisions.

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## Related Categories

- [Survey Tools](https://www.capterra.in/directory/30092/survey/software)
- [NPS Software](https://www.capterra.in/directory/32075/nps/software)
- [Customer Engagement Software](https://www.capterra.in/directory/30906/customer-engagement/software)
- [Review Management Software](https://www.capterra.in/directory/31024/review-management/software)
- [Employee Engagement Software](https://www.capterra.in/directory/30817/employee-engagement/software)

## Links

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Deliver consumer-grade support with a unified, \"one front door\" approach across the enterprise. \n\nPowered by Freddy AI, employees get instant, conversational self-service directly in the channels they already use, like Slack and Microsoft Teams. \n\nBy resolving routine requests autonomously and intelligently routing complex issues to the right agents with full context, Freshservice drastically reduces wait times and frustration. \n\nMove beyond measuring ticket closures to orchestrating outcomes, ensuring every interaction builds trust, reduces effort, and consistently drives CSAT and ESAT scores above 90%.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1ccaf7f2-39be-4e89-97db-cfa1bc29cac1.png","url":"https://www.capterra.in/software/132997/freshservice","@type":"ListItem"},{"name":"Weave","position":18,"description":"Weave is the all-in-one experience platform for small- and medium-sized healthcare businesses. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local healthcare providers attract, communicate with and engage patients to grow their practice. To learn more, visit getweave.com.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f866df19-0655-4a33-947d-01d010d95326.png","url":"https://www.capterra.in/software/141842/weave","@type":"ListItem"},{"name":"Lime Connect","position":19,"description":"Website chat and mobile messaging are the customer channels with the highest customer satisfaction. With Userlike, you can serve them all.\n\nChat with your customers via your website, Facebook Messenger, WhatsApp, Telegram and SMS. Connect your chatbot and automate parts of your customer interactions. \n\nBorn and hosted in Germany. Userlike keeps your and your customers' data safe with a 100% GDPR-compliant communication solution.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/25e5b615-7771-4fff-be47-d9b83cec6820.png","url":"https://www.capterra.in/software/131558/userlike-live-chat","@type":"ListItem"},{"name":"Tidio","position":20,"description":"Tidio is a customer experience platform, capable of creating exceptional customer journeys 24/7. \n\n• Answer up to 64% of customer questions with Lyro AI—the game-changing conversational AI for customer satisfaction. \n• Manage all your live communication channels in a single dashboard to offer immediate support.\n• Connect with website users through a lightweight live chat widget.\n• Move leads through your sales funnels with custom automation flows.\n• Generate leads with email marketing.\n\nUse Tidio Flows—the visual chatbot builder—to create rules-based interactions. Choose Lyro, if you want to put most of your interactions on autopilot. Lyro, trained on your knowledge base and FAQs, will provide truthful, grounded in reality, answers without hallucinating. When unable to help, Lyro will escalate to a human agent.\n\nEngage your customers in real-time via live chat and social media integrations.\n\nManage all communication in a single dashboard.\n\nFree trial available. No credit card required.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d034f322-8301-4fcc-b044-1352663daec4.png","url":"https://www.capterra.in/software/144040/tidio-chat","@type":"ListItem"},{"name":"CXone Mpower","position":21,"description":"NICE CXone Mpower is a cloud platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement. \n\nWith NICE CXone Mpower, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—and deliver AI-driven experiences with Enlighten, proprietary AI developed specifically to optimize CX.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b3fd65fb-d535-4d3c-a236-4c3eaf5cb32d.jpeg","url":"https://www.capterra.in/software/134775/incontact-call-center-software","@type":"ListItem"},{"name":"Hotjar","position":22,"description":"Happy, successful customers are the lifeblood of any business. They’re what transforms your growth from a funnel into a flywheel. You can create happy customers, but to do it you have to truly understand them and how they think about you. \nHotjar is an all-in-one digital experience insights platform. It’s all the tools and data you need to truly understand your users’ feelings and behavior.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7bcee124-a7a0-4da1-85bc-1cdfb836998f.jpeg","url":"https://www.capterra.in/software/163516/hotjar","@type":"ListItem"},{"name":"Podium","position":23,"description":"Give every customer a 5-star experience and create lifetime  loyalty with Podium. Manage all your messaging, payments, text marketing, phone calls, and third-party apps in one account, so you always have the context at your fingertips. \n\nCreate unforgettable experiences when you respond to messages quickly, automate texts for key moments like follow-ups & reminders, and customize every message with a knowledge of the customer's history in mind.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d86664b8-91ce-4713-ab1d-250ab09b39c5.png","url":"https://www.capterra.in/software/164285/podium","@type":"ListItem"},{"name":"monday CRM","position":24,"description":"monday CRM enables revenue teams to improve efficiency at every stage of the customer \njourney. \n\nThe intuitive interface combined with automations and AI, allows revenue leaders to adapt the CRM to their own sales process while cutting costs and saving time. \n\nWith all customer information centralized in one place, powerful integrations, and custom dashboards and permissions, revenue leaders can enjoy more visibility and control than ever before. \n\nTo amplify impact, the CRM is part of a larger monday product suite, including work management and more, enabling organizations to manage processes beyond their sales, in one single platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/89099d96-d149-4414-ae0d-25607ca4cd8a.png","url":"https://www.capterra.in/software/1024614/monday-crm","@type":"ListItem"},{"name":"Zoho Survey","position":25,"description":"Zoho Survey is an online survey tool that allows users to create customizable surveys for gathering feedback and conducting market research. The software features over 30 question types and pre-designed templates for various applications including customer satisfaction and employee engagement surveys. Its advanced logic capabilities enable personalized survey experiences through dynamic paths and branching options. The platform supports multiple languages and offers branding customization for consistent presentation. Users can distribute surveys through various channels such as email, social media, and QR codes, with offline functionality available for areas with limited connectivity. Zoho Survey includes analytics tools that generate real-time reports and sentiment analysis of responses. The system also provides automated follow-up options and customizable post-survey experiences. The platform maintains data security standards and GDPR compliance for information protection.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6f355114-394f-4c08-8b28-5b6f19ef5d2d.jpeg","url":"https://www.capterra.in/software/131426/zoho-survey","@type":"ListItem"}],"@id":"https://www.capterra.in/directory/30541/customer-satisfaction/software#itemlist","numberOfItems":25}
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