---
description: Discover and compare Customer Experience Software Applications & Tools for Windows. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
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title: Customer Experience Software for Windows - Price comparison & Reviews - Capterra India 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software for Windows](https://www.capterra.in/directory/30671/customer-experience/software)

# Customer Experience Software

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> Customer Experience software (also known as CXM or CEM) helps to collect, organize and track customer feedback, both positive and negative.

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## Products

1. [Zoho CRM Plus](https://www.capterra.in/software/182207/zoho-crmplus) — 4.4/5 (71 reviews) — Zoho CRM Plus is a unified customer experience platform that connects sales, marketing, and customer service teams in one interface.
2. [Zoho Desk](https://www.capterra.in/software/169505/zoho-desk) — 4.5/5 (2211 reviews) — Cloud and mobile-based help desk software that enables businesses to deliver customer support and enhance service quality.
3. [ThinkOwl](https://www.capterra.in/software/174516/thinkowl) (0 reviews) — Omnichannel customer service software suite fully powered by artificial intelligence (AI).
4. [Pipedrive](https://www.capterra.in/software/132666/pipedrive) — 4.5/5 (3042 reviews) — Pipedrive helps salespeople expedite their sales process with powerful features, 275+ integrations and an easy, intuitive interface.
5. [Jotform](https://www.capterra.in/software/158456/jotform-4-0) — 4.7/5 (2794 reviews) — Upgrade your customer experience with Jotform Enterprise. Create surveys and apps, and collect e-signatures and payments seamlessly.
6. [LiveChat](https://www.capterra.in/software/62194/livechat) — 4.6/5 (1715 reviews) — AI-based solution that helps businesses automate support, boosts sales, and enhances satisfaction across multiple channels.
7. [Bitrix24](https://www.capterra.in/software/113540/bitrix24) — 4.2/5 (984 reviews) — Bitrix24 is \#1 free customer experience and customer relationship management platform used by 15 million businesses worldwide.
8. [Typeform](https://www.capterra.in/software/137289/typeform) — 4.7/5 (945 reviews) — Understand how customers feel with surveys, real-time insights, and AI that surfaces trends and next steps.
9. [EngageBay CRM](https://www.capterra.in/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) — AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.
10. [TeamSupport](https://www.capterra.in/software/87908/teamsupport) — 4.5/5 (848 reviews) — AI-driven, all-in-one Customer Experience Platform for B2B SaaS that unites support with onboarding, churn prevention \& upsell motions.
11. [Sogolytics](https://www.capterra.in/software/127957/sogosurvey) — 4.7/5 (730 reviews) — SogoCX provides real-time visibility into customer sentiment, helping businesses understand what truly drives satisfaction and loyalty.
12. [Weave](https://www.capterra.in/software/141842/weave) — 4.3/5 (668 reviews) — Appointment scheduling solution that helps businesses manage bookings, reminders, payments, email marketing, reviews and more.
13. [Lime Connect](https://www.capterra.in/software/131558/userlike-live-chat) — 4.6/5 (647 reviews) — Lime Connect is the leading GDPR-compliant software for messaging \& automation that helps businesses transform customer communication.
14. [Tidio](https://www.capterra.in/software/144040/tidio-chat) — 4.7/5 (590 reviews) — Tidio is a customer experience platform with live chat, chatbot, help desk, and conversational AI agent options.
15. [CXone Mpower](https://www.capterra.in/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) — Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
16. [Survio](https://www.capterra.in/software/150091/survio) — 4.5/5 (570 reviews) — Trusted by 5M+ users, Survio is a secure, GDPR-compliant survey platform with powerful features for every device.
17. [Zoho Survey](https://www.capterra.in/software/131426/zoho-survey) — 4.6/5 (450 reviews) — Zoho Survey helps create surveys, gather feedback, conduct research, and gain insights to improve business decisions.
18. [XM for Strategy & Research](https://www.capterra.in/software/72396/strategy-and-research) — 4.7/5 (424 reviews) — Conduct smarter, faster research with the world's most sophisticated, easy-to-use platform.
19. [Yotpo](https://www.capterra.in/software/144389/yotpo) — 4.5/5 (375 reviews) — Yotpo is software that helps brands collect reviews, ratings, and photos to boost trust and drive sales on online stores.
20. [Swell](https://www.capterra.in/software/172802/swell) — 4.6/5 (355 reviews) — Swell helps you modernize your patient journey and harness patient feedback to grow your practice.
21. [Alchemer](https://www.capterra.in/software/72549/alchemer) — 4.5/5 (319 reviews) — Alchemer offers the world’s most flexible feedback \& data collection platform that allows organizations to effectively close the loop.
22. [Front](https://www.capterra.in/software/132901/front) — 4.5/5 (286 reviews) — Front’s powerful customer service platform makes five-star service attainable for 9,000 businesses like yours.
23. [Calabrio ONE](https://www.capterra.in/software/110588/calabrio-one-suite) — 4.5/5 (263 reviews) — Calabrio ONE is an fully integrated workforce optimization solution for a comprehensive customer engagement strategy.
24. [Genesys Cloud CX](https://www.capterra.in/software/21409/genesys-cloud) — 4.3/5 (262 reviews) — Genesys Cloud CX makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement
25. [Yonyx](https://www.capterra.in/software/130406/agi-self-service) — 4.7/5 (256 reviews) — Yonyx enhances customer experience with interactive decision trees, simplifying troubleshooting, FAQs, and sales, improving CSAT, AHT.

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## Related Categories

- [Live Chat Software](https://www.capterra.in/directory/30797/live-chat/software)
- [Survey Tools](https://www.capterra.in/directory/30092/survey/software)
- [Customer Satisfaction Software](https://www.capterra.in/directory/30541/customer-satisfaction/software)
- [Customer Engagement Software](https://www.capterra.in/directory/30906/customer-engagement/software)
- [Call Center Software](https://www.capterra.in/directory/30007/call-center/software)

## Links

- [View on Capterra](https://www.capterra.in/directory/30671/customer-experience/software)
- [All Categories](https://www.capterra.in/directory)

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It helps organizations of all sizes—businesses, educational institutions, and non-profits—collect and analyze feedback quickly and effectively. With ready-to-use survey templates, advanced analytics, and multi-language support, Survio turns responses into actionable insights for customer satisfaction, employee engagement, and market research. Reports can be shared online, exported in multiple formats, or integrated with other systems for seamless workflows. Security and compliance are at the core: Survio is fully GDPR-compliant and ISO 27001 certified, ensuring the highest standards of data protection. 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Build your own research panel or buy access to third party samples on-demand. Recruit, manage and reward panelists without leaving the platform. From deep foundational market studies to quick-turn concept testing, Qualtrics makes research simple.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/53b1899b-8bdb-4402-9e53-4af5fab86707.png","url":"https://www.capterra.in/software/72396/strategy-and-research","@type":"ListItem"},{"name":"Yotpo","position":19,"description":"Yotpo is a user-generated content platform that helps online brands leverage customer reviews, ratings, and photos to build trust and boost sales. It enables businesses to collect and strategically use content throughout the buyer journey. The platform features an in-mail review form with high response rates and AI-optimized requests to gather quality feedback.\n\nYotpo allows brands to showcase social proof at key conversion points to increase on-site conversions. 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Plus, we care as much about our customers as you do yours: we provide industry-leading service to our entire customer base, regardless of your team size.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d8ecbf46-377d-4fbe-a921-9d8a23fbc33e.png","url":"https://www.capterra.in/software/132901/front","@type":"ListItem"},{"name":"Calabrio ONE","position":23,"description":"Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact center, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact center as a brand guardian.\n\nWe maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management and personalized coaching.\n\nOnly Calabrio ONE unites workforce optimization (WFO), agent engagement and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a66157ff-bfd8-4bed-8099-b4bdd43482f6.png","url":"https://www.capterra.in/software/110588/calabrio-one-suite","@type":"ListItem"},{"name":"Genesys Cloud CX","position":24,"description":"Improve the customer experience with an all-in-one cloud contact center solution that helps you manage and understand omnichannel interactions in a seamless customer journey. The Genesys Cloud CX platform is a single tool that handles all communications, voice, chat, email, text message and more. Drill-down analytics, recording policies and workforce management are built in. An intuitive interface makes it easy to use, whether you're an agent, supervisor or IT administrator.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2833abc6-12c1-4581-8cc9-406ab7f5dd49.png","url":"https://www.capterra.in/software/21409/genesys-cloud","@type":"ListItem"},{"name":"Yonyx","position":25,"description":"Yonyx enhances customer experience by using decision tree technology to create interactive guides. These guides simplify business processes by breaking them into step-by-step decision paths, improving customer self service, and helping customer support teams follow consistent steps to assist customers.\n\nYonyx guides are used for troubleshooting, FAQs, inside sales and lead qualification purposes. These decision trees guide customers based on their specific needs, recording their inputs and leading them to personalized solutions. Yonyx supports multimedia elements like images, videos, and embedded forms for data capture, clarity, offering real-time, interactive problem-solving.\n\nYonyx helps improve customer experience by helping deliver the exact relevant information to a customer - be it for troubleshooting, sales or objection handling. It helps improve customer satisfaction (CSAT), while reducing average handle time (AHT) and improving first call resolution (FCR).","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5b307d20-0f07-43d7-ab02-81646f8bb34c.png","url":"https://www.capterra.in/software/130406/agi-self-service","@type":"ListItem"}],"@id":"https://www.capterra.in/directory/30671/customer-experience/deployment-options/windows/software#itemlist","numberOfItems":25}
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