---
description: Discover and compare Free Customer Experience Software Applications & Tools. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
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title: Free Customer Experience Software - Capterra
---

Breadcrumb: [Home](/) > [Free Customer Experience Software](https://www.capterra.in/directory/30671/customer-experience/software)

# Customer Experience Software

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> Customer Experience software (also known as CXM or CEM) helps to collect, organize and track customer feedback, both positive and negative.

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## Products

1. [Freshdesk](https://www.capterra.in/software/124981/freshdesk) — 4.5/5 (3408 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
2. [SurveyMonkey](https://www.capterra.in/software/32728/surveymonkey) — 4.6/5 (10427 reviews) — Create experiences customers love with AI-powered surveys \& analytics. Track CSAT \& NPS, uncover drivers, \& act fast with SurveyMonkey
3. [Jotform](https://www.capterra.in/software/158456/jotform-4-0) — 4.7/5 (2794 reviews) — Upgrade your customer experience with Jotform Enterprise. Create surveys and apps, and collect e-signatures and payments seamlessly.
4. [SumUp](https://www.capterra.in/software/170673/sumup-air) — 4.5/5 (1470 reviews) — SumUp provides payment processing, card acceptance, and POS systems to help small businesses manage finances effectively.
5. [Trustpilot](https://www.capterra.in/software/169618/trustpilot) — 4.5/5 (1202 reviews) — A customer review management tool that brings businesses and consumers together through reviews.
6. [Bitrix24](https://www.capterra.in/software/113540/bitrix24) — 4.2/5 (984 reviews) — Bitrix24 is \#1 free customer experience and customer relationship management platform used by 15 million businesses worldwide.
7. [SurveyLegend](https://www.capterra.in/software/156752/surveylegend) — 4.6/5 (963 reviews) — Create engaging, platform-independent surveys. We empower companies - large \& small to collect feedback \& track customer experience.
8. [Typeform](https://www.capterra.in/software/137289/typeform) — 4.7/5 (945 reviews) — Understand how customers feel with surveys, real-time insights, and AI that surfaces trends and next steps.
9. [EngageBay CRM](https://www.capterra.in/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) — AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.
10. [Sogolytics](https://www.capterra.in/software/127957/sogosurvey) — 4.7/5 (730 reviews) — SogoCX provides real-time visibility into customer sentiment, helping businesses understand what truly drives satisfaction and loyalty.
11. [Lime Connect](https://www.capterra.in/software/131558/userlike-live-chat) — 4.6/5 (647 reviews) — Lime Connect is the leading GDPR-compliant software for messaging \& automation that helps businesses transform customer communication.
12. [Tidio](https://www.capterra.in/software/144040/tidio-chat) — 4.7/5 (590 reviews) — Tidio is a customer experience platform with live chat, chatbot, help desk, and conversational AI agent options.
13. [Survio](https://www.capterra.in/software/150091/survio) — 4.5/5 (570 reviews) — Trusted by 5M+ users, Survio is a secure, GDPR-compliant survey platform with powerful features for every device.
14. [Hotjar](https://www.capterra.in/software/163516/hotjar) — 4.6/5 (539 reviews) — Improve your customer experience with Hotjar. An intuitive, visual way to discover, consolidate, and communicate user needs.
15. [Twilio](https://www.capterra.in/software/180158/twilio-communications-platform) — 4.4/5 (501 reviews) — Create an indispensable brand using real-time customer data to power personalized communications and innovation at scale.
16. [Zoho Survey](https://www.capterra.in/software/131426/zoho-survey) — 4.6/5 (450 reviews) — Zoho Survey helps create surveys, gather feedback, conduct research, and gain insights to improve business decisions.
17. [Broadly](https://www.capterra.in/software/161326/broadly-reviews) — 4.8/5 (336 reviews) — Consistently provide a 5-star customer experience with end-to-end features that make it easy to win leads and keep customers happy.
18. [Alchemer](https://www.capterra.in/software/72549/alchemer) — 4.5/5 (319 reviews) — Alchemer offers the world’s most flexible feedback \& data collection platform that allows organizations to effectively close the loop.
19. [Lucky Orange](https://www.capterra.in/software/150695/lucky-orange) — 4.7/5 (260 reviews) — See firsthand how customers experience your website. Use Discovery AI to get insights from your data fast. Trusted by 500,000+ sites.
20. [XM for Customer Experience](https://www.capterra.in/software/152924/customer-frontlines) — 4.6/5 (255 reviews) — Improve every key moment along the customer journey with the world's most advanced, AI-driven customer experience platform.
21. [Pendo](https://www.capterra.in/software/151951/pendo-platform) — 4.5/5 (238 reviews) — Improve the customer experience with Pendo. Curate the perfect first impression with an intuitive, frustration-free experience.
22. [Drift](https://www.capterra.in/software/150371/drift) — 4.5/5 (199 reviews) — Drift is a human-centric, AI-powered buyer engagement platform.
23. [livepro](https://www.capterra.in/software/165150/livepro) — 4.8/5 (182 reviews) — livepro is purpose-built contact center Knowledge Management. Delivering quick and easy answers to agents, not long documents.
24. [Kayako](https://www.capterra.in/software/80775/kayako) — 4.0/5 (174 reviews) — Kayako, an AI help desk platform, automates tasks, enabling agents to focus on high-value work and enhancing support efficiency.
25. [Productboard](https://www.capterra.in/software/160651/productboard) — 4.7/5 (153 reviews) — Productboard is the customer-driven product management system that empowers teams to get the right products to market, faster.

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## Related Categories

- [Live Chat Software](https://www.capterra.in/directory/30797/live-chat/software)
- [Survey Tools](https://www.capterra.in/directory/30092/survey/software)
- [Customer Satisfaction Software](https://www.capterra.in/directory/30541/customer-satisfaction/software)
- [NPS Software](https://www.capterra.in/directory/32075/nps/software)
- [Customer Engagement Software](https://www.capterra.in/directory/30906/customer-engagement/software)

## Links

- [View on Capterra](https://www.capterra.in/directory/30671/customer-experience/software)
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Trustpilot is open, independent, and impartial - we help consumers make the right choices and businesses to build trust, grow and improve.\n\nToday, we have more than 300 million reviews and 67 million monthly active users across the globe, with 127 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we’re headquartered in Copenhagen, with operations in  Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan & New York.  \n\nTrustpilot provides businesses with the necessary tools to assist with review invitations, onsite widgets, Google Seller Ratings, rich snippet stars & more, to help stand out where it matters most - in search.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0340ad5c-7a32-415d-beb8-8fc9875e80c7.png","url":"https://www.capterra.in/software/169618/trustpilot","@type":"ListItem"},{"name":"Bitrix24","position":6,"description":"Bitrix24 is #1 free customer success and customer relationship management platform used by 15 million businesses worldwide. It is available in cloud or on-premise with open source code access. Unlimited leads, deals, contacts, companies, quotes, invoices and appointment scheduling. 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Creating questionnaires is done simply by drag & drop, & you don't need to be a market research expert to use our tool.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3d40466c-7e3f-42e2-8064-6d772a44c140.png","url":"https://www.capterra.in/software/156752/surveylegend","@type":"ListItem"},{"name":"Typeform","position":8,"description":"Customer satisfaction surveys in Typeform help you understand how people really feel by combining quantitative scores with deeper, open-ended insights. You can spot trends quickly with real-time analytics and AI-powered insights that surface the themes, pain points, and opportunities hiding in your data. \n\nKeep your team aligned by sharing a live results page or sending automated notifications whenever new feedback comes in. 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Lyro, trained on your knowledge base and FAQs, will provide truthful, grounded in reality, answers without hallucinating. When unable to help, Lyro will escalate to a human agent.\nEngage your customers in real-time via live chat and social media integrations.\n\nFree trial available. No credit card required.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d034f322-8301-4fcc-b044-1352663daec4.png","url":"https://www.capterra.in/software/144040/tidio-chat","@type":"ListItem"},{"name":"Survio","position":13,"description":"Survio is a professional online survey platform trusted by over 5 million users worldwide. It helps organizations of all sizes—businesses, educational institutions, and non-profits—collect and analyze feedback quickly and effectively. With ready-to-use survey templates, advanced analytics, and multi-language support, Survio turns responses into actionable insights for customer satisfaction, employee engagement, and market research. 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With Hotjar Engage you'll automate the entire user research process—quickly recruit the right users and get interviews scheduled with minimum fuss.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7bcee124-a7a0-4da1-85bc-1cdfb836998f.jpeg","url":"https://www.capterra.in/software/163516/hotjar","@type":"ListItem"},{"name":"Twilio","position":15,"description":"Create the exact solution you need to engage customers at every step of their journey. Twilio Customer Engagement Platform combines flexible APIs for any digital channel, first-party customer data, and global infrastructure to support you at scale.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5f8535c3-3270-467d-a3bf-db8b9a2d0fc3.png","url":"https://www.capterra.in/software/180158/twilio-communications-platform","@type":"ListItem"},{"name":"Zoho Survey","position":16,"description":"Zoho Survey is an online survey tool that allows users to create customizable surveys for gathering feedback and conducting market research. The software features over 30 question types and pre-designed templates for various applications including customer satisfaction and employee engagement surveys. Its advanced logic capabilities enable personalized survey experiences through dynamic paths and branching options. The platform supports multiple languages and offers branding customization for consistent presentation. Users can distribute surveys through various channels such as email, social media, and QR codes, with offline functionality available for areas with limited connectivity. Zoho Survey includes analytics tools that generate real-time reports and sentiment analysis of responses. The system also provides automated follow-up options and customizable post-survey experiences. The platform maintains data security standards and GDPR compliance for information protection.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6f355114-394f-4c08-8b28-5b6f19ef5d2d.jpeg","url":"https://www.capterra.in/software/131426/zoho-survey","@type":"ListItem"},{"name":"Broadly","position":17,"description":"Broadly helps local businesses attract leads, connect with customers, and automatically request reviews - all from one easy-to-use app. Consistently provide a 5-star customer experience with a responsive website, automated web chat, streamlined text and email communication, and flexible mobile payment options. Win over new leads and keep returning customers coming back. Broadly makes it easy for customers to find you, work with you, and rave about you.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/64afba5b-e748-46d4-bd46-c05ee13d988a.png","url":"https://www.capterra.in/software/161326/broadly-reviews","@type":"ListItem"},{"name":"Alchemer","position":18,"description":"Alchemer offers the world’s most flexible feedback and data collection platform that allows organizations to close the loop with their customers and employees quickly and effectively. Our mission is to give every customer and employee a voice, and to make every voice matter. Alchemer serves more than 13,000 global CX, HR, and market research customers, including many Fortune 500 companies.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/536d7b1c-f614-4e51-a757-88cb5e4ff27f.png","url":"https://www.capterra.in/software/72549/alchemer","@type":"ListItem"},{"name":"Lucky Orange","position":19,"description":"Improve your website experience for customers by understand what frustrates them and where they engage the most, all powered by our Discovery AI assistant.Use Discovery AI to ask questions about how customers experience your site. You can easily find pages with high visitor frustration or learn what non-converting customers have in common. Quickly find valuable sessions with Optimizable Segments that show you frustrated, confused, or repeat visitors and more. See session recordings automatically segmented for you by key visitor behaviors, including frustration signals, bounced visitors and more. Dynamic Heatmaps, Session Recordings, Surveys, Page Insights, Announcements, Conversion Funnels, Form Analytics, Visitor Profiles, Live Chat & Live View and a real-time Dashboard are included on every plan. Installation is easy and doesn't require coding expertise. Used by more than 500,000 website around the world. Free trial available.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ac4deb58-5026-4132-ad54-33930c8c09d4.png","url":"https://www.capterra.in/software/150695/lucky-orange","@type":"ListItem"},{"name":"XM for Customer Experience","position":20,"description":"Stop customer issues from becoming lost revenue with the world's most advanced, AI-driven customer experience platform. Qualtrics XM for Customer Experience gives every employee the tools they need to improve every key moment along the customer journey. Empower your organisation with real-time feedback, role-based dashboards, predictive insights, automated workflows, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b9a9fb17-83cc-4ab2-a44c-f4ed5371313f.png","url":"https://www.capterra.in/software/152924/customer-frontlines","@type":"ListItem"},{"name":"Pendo","position":21,"description":"Deliver digital experiences that customers love with Pendo. Scale customer onboarding by designing guided experiences that are proven to accelerate time to value. Leverage best-in-class product analytics to understand successful user behaviors and automatically drive users to the features that benefit them the most. Improve customer engagement by curating the perfect first impression as well as a frustration-free experience at the start of the customer journey.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1e5c39a4-597b-49b5-90a1-1fb73392ac96.png","url":"https://www.capterra.in/software/151951/pendo-platform","@type":"ListItem"},{"name":"Drift","position":22,"description":"Drift is a human-centric, AI-powered buyer engagement platform.\n\nA platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touchpoint of the buying journey.\nA platform that not only helps businesses translate conversational data and buyer behavior into deeper customer relationships, more pipeline and revenue, but a platform that completely modernizes the B2B website experience.\n\nDrift was built to transform the B2B buying process, and we continue to innovate as that process changes. Our goal is for your teams to not burn hours moving between disparate systems in order to deliver the best possible customer experience, but to spend more time doing what they do best — building pipeline, closing deals and strengthening customer relationships.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4d72c04f-b917-469c-ae1e-20c53999527a.png","url":"https://www.capterra.in/software/150371/drift","@type":"ListItem"},{"name":"livepro","position":23,"description":"livepro is the premium knowledge management solution trusted globally by contact centers. \nDesigned with agents in mind, livepro delivers quick and easy answers – not long confusing documents. Feature-rich yet easy to use, livepro is the single source of truth that seamlessly integrates into your existing contact center toolkit. Reduce onboarding, AHT and improve compliance and customer satisfaction with the only knowledge management system that has COPC Inc. approved technology provider status.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/da91c857-3cb3-42f1-9419-f5c46a4bd8df.jpeg","url":"https://www.capterra.in/software/165150/livepro","@type":"ListItem"},{"name":"Kayako","position":24,"description":"Kayako is an AI-enabled help desk platform that transforms customer service. It automates repetitive tasks, allowing agents to focus on complex issues. Kayako's intelligent learning capabilities improve response accuracy over time, handling a significant portion of repetitive inquiries.\n\nThe platform offers a flexible ticketing system, a self-service knowledge base, and analytics to optimize support operations. It integrates easily with existing systems, enhancing efficiency without an overhaul. The user-friendly interface ensures a seamless experience, while security measures protect customer data.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6536be83-a240-48b4-9fd3-1c7af757f0f2.png","url":"https://www.capterra.in/software/80775/kayako","@type":"ListItem"},{"name":"Productboard","position":25,"description":"Productboard is the customer-driven product management system that empowers teams to get the right products to market, faster. It provides a complete solution for product teams to understand user needs, prioritize what to build next, align everyone on the roadmap, and engage with their customers. Productboard is easy to use, enables company-wide collaboration, and integrates into existing workflows. Over 6,000 organizations around the world use Productboard to build excellent products.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3d793f79-0d7f-4e7e-a572-b442e283d3c6.png","url":"https://www.capterra.in/software/160651/productboard","@type":"ListItem"}],"@id":"https://www.capterra.in/directory/30671/customer-experience/pricing/free/software#itemlist","numberOfItems":25}
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