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Customer Experience Software

Customer Experience software (also known as CXM or CEM) helps to collect, organize and track customer feedback. This software includes a variety of applications for collecting customer opinions to tools for converting text-based feedback into numeric information that can later be used for marketing purposes. Customer Experience software is related to Survey software, Customer Satisfaction software and Customer Loyalty software.

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StoryPulse is an ideal platform for Customer Assessments and Learning on the Go. Learn more about StoryPulse
StoryPulse is a Closed Loop Learning & Assessment Platform (CLLAP). The platform provides innovative methods to capture field data and synchronize with back-end CRM platforms. It also leverages gamification and game-based approaches to make learning and educating customers a fun and engaging activity! Use cases include Voice of the Customer Programs, Field Inventory Capture, Compliance Courses, Customer Education & Engagement etc Learn more about StoryPulse

Features

  • Reporting/Analytics
  • Dashboard Software
  • Customer Segmentation
  • Negative Feedback Management
  • Survey/Poll Management
  • Customizable Fields
  • Engagement Tracking
  • Real-Time Notifications
  • Data Visualization Software
  • Customizable Templates
Zoho CRM Plus is a unified customer experience platform that connects sales, marketing, and customer service teams in one interface. Learn more about Zoho CRM Plus
Zoho CRM Plus is the industry's first unified customer experience platform that helps you bridge the gap between your sales, marketing, and customer service teams and deliver an exceptional customer experience. It combines sales automation, visitor tracking, intelligent chat bots, customer service, project management, email marketing, social media, customer surveys, built-in AI, and unified analytics—all on one platform. Learn more about Zoho CRM Plus

Features

  • Reporting/Analytics
  • Dashboard Software
  • Customer Segmentation
  • Negative Feedback Management
  • Survey/Poll Management
  • Customizable Fields
  • Engagement Tracking
  • Real-Time Notifications
  • Data Visualization Software
  • Customizable Templates
Speech analytics solution that improves performance, quality management and customer satisfaction. Learn more about VoiceAnalytics
VoiceAnalytics is a speech analytics solution that improves performance, quality management and customer satisfaction in call centers, both in commercial and customer service activities. Our AI based solution is built by a powerful language engine and machine learning algorithms and is able to process speech-to-text with high accuracy, as well as recognize keywords, allowing to detect specific content in 100% of the calls. Learn more about VoiceAnalytics

Features

  • Reporting/Analytics
  • Dashboard Software
  • Customer Segmentation
  • Negative Feedback Management
  • Survey/Poll Management
  • Customizable Fields
  • Engagement Tracking
  • Real-Time Notifications
  • Data Visualization Software
  • Customizable Templates
Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution. Learn more about Zoho CRM
Zoho CRM is user-friendly with a clean interface and customizable modules. Relate modules with ease and keep your customers and prospects engaged with live chat options, in-product banners and several other features. Learn more about Zoho CRM

Features

  • Reporting/Analytics
  • Dashboard Software
  • Customer Segmentation
  • Negative Feedback Management
  • Survey/Poll Management
  • Customizable Fields
  • Engagement Tracking
  • Real-Time Notifications
  • Data Visualization Software
  • Customizable Templates
Multi-channel customer service software fully powered by artificial intelligence. Learn more about ThinkOwl
ThinkOwl is the one-stop solution for your customer support needs. Built on cloud architecture, ThinkOwl is embedded with AI-powered tools that streamline every workflow right from ticket management to client satisfaction. As a result, you can automate routine activities on the fly, reduce workload drastically, boost agents’ productivity, increase service efficiency, and many such things to deliver the best experience to your customers. Learn more about ThinkOwl

Features

  • Reporting/Analytics
  • Dashboard Software
  • Customer Segmentation
  • Negative Feedback Management
  • Survey/Poll Management
  • Customizable Fields
  • Engagement Tracking
  • Real-Time Notifications
  • Data Visualization Software
  • Customizable Templates
Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier. Learn more about Zoho Desk
Zoho Desk is Zoho's flagship web-based customer service software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With Zoho Desk, you can deliver seamless omnichannel support, improve agent productivity at scale, customize your help desk, leverage powerful AI capabilities, automate mundane tasks, get live performance insights, and deeply integrate with apps you use daily - all without spending a fortune. Learn more about Zoho Desk

Features

  • Reporting/Analytics
  • Dashboard Software
  • Customer Segmentation
  • Negative Feedback Management
  • Survey/Poll Management
  • Customizable Fields
  • Engagement Tracking
  • Real-Time Notifications
  • Data Visualization Software
  • Customizable Templates
Freshworks Customer Service Suite-an AI-first, omnichannel solution that combines conversational support and ticketing capabilities. Learn more about Freshworks Customer Service Suite
Step into the future of customer service with Freshworks Customer Service Suite, an AI-first, all-in-one solution. The Customer Service Suite provides a seamless experience across channels, from automated self-service to agent-led conversational support, plus advanced ticketing management for issues that require collaboration across teams, and provides actionable insights for leaders. Freshworks Customer Service Suite builds on our proven track record of offering world-class, omnichannel support Learn more about Freshworks Customer Service Suite

Features

  • Reporting/Analytics
  • Dashboard Software
  • Customer Segmentation
  • Negative Feedback Management
  • Survey/Poll Management
  • Customizable Fields
  • Engagement Tracking
  • Real-Time Notifications
  • Data Visualization Software
  • Customizable Templates
A market-leading survey platform.
Trusted by 98% of the Fortune 500 and used in more than 335,000 organizations worldwide, SurveyMonkey's platform gives millions of people a way to turn feedback into action that drives growth and innovation. Get access to expert-written survey templates that speak to customers, employees, or your target audience. Create simple to advanced surveys in minutes. Discover why SurveyMonkey is a leading survey platform around the globe! Learn more about SurveyMonkey

Features

  • Reporting/Analytics
  • Dashboard Software
  • Customer Segmentation
  • Negative Feedback Management
  • Survey/Poll Management
  • Customizable Fields
  • Engagement Tracking
  • Real-Time Notifications
  • Data Visualization Software
  • Customizable Templates
Zendesk customer experience software helps you connect with customers on their favorite channels and deliver smarter service at scale.
Zendesk helps you create exceptional experiences and lasting connections with modern customer support software. With convenient multi-channel capabilities, staying connected with your customers is quick and easy using their favorite apps and devices. Zendesk is a scalable support solution that centralizes all conversations, making it easy for both agents and customers. After implementation, 60% of customers report an increase in their CSAT. Join the customer experience revolution. Learn more about Zendesk Suite

Features

  • Reporting/Analytics
  • Dashboard Software
  • Customer Segmentation
  • Negative Feedback Management
  • Survey/Poll Management
  • Customizable Fields
  • Engagement Tracking
  • Real-Time Notifications
  • Data Visualization Software
  • Customizable Templates
Hootsuite helps you build your brand, strengthen connections with customers, and drive real business results with social media.
Social media is a wild place to do business. That’s why thousands of brands rely on Hootsuite’s tools and expertise to bring order to the chaos. Launch brilliant social campaigns, deliver 5-star social commerce experiences, and manage all your customer conversations in one place. Plus, get access to industry leading certifications, training, and coaching to help you push your results on social media further, faster. Learn more about Hootsuite

Features

  • Reporting/Analytics
  • Dashboard Software
  • Customer Segmentation
  • Negative Feedback Management
  • Survey/Poll Management
  • Customizable Fields
  • Engagement Tracking
  • Real-Time Notifications
  • Data Visualization Software
  • Customizable Templates
Freshdesk is an easy-to-use customer service software that helps over 50,000 businesses worldwide create stellar customer experiences.
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 50,000 customers, including Bridgestone, HP, Harvard University and DHL. Learn more about Freshdesk

Features

  • Reporting/Analytics
  • Dashboard Software
  • Customer Segmentation
  • Negative Feedback Management
  • Survey/Poll Management
  • Customizable Fields
  • Engagement Tracking
  • Real-Time Notifications
  • Data Visualization Software
  • Customizable Templates
Pipedrive helps salespeople expedite their sales process with powerful features, 275+ integrations and an easy, intuitive interface.
In Pipedrive we truly understand the importance of the customer experience when it comes to activity-based selling. Thanks to our easy-to-use sales CRM, equipped with great features and integrations, salespeople can now be fully focused on what matters most to them. Try our CRM built by salespeople and stop having a hard time understanding your customers or driving deals to close. Learn more about Pipedrive

Features

  • Reporting/Analytics
  • Dashboard Software
  • Customer Segmentation
  • Negative Feedback Management
  • Survey/Poll Management
  • Customizable Fields
  • Engagement Tracking
  • Real-Time Notifications
  • Data Visualization Software
  • Customizable Templates
Upgrade your customer experience with Jotform Enterprise. Create surveys and apps, and collect e-signatures and payments seamlessly.
Upgrade and automate your customer experience practices with Jotform Enterprise. Provide your existing and potential customers top-of-the-line services and an organized online workspace. Create forms and apps, and collect e-signatures and payments seamlessly. Build and customize your customer engagement surveys to cultivate relationships and gain insight. Drag and drop to customize your forms and apps to represent your branding accurately. No design or coding knowledge is required. Learn more about Jotform

Features

  • Reporting/Analytics
  • Dashboard Software
  • Customer Segmentation
  • Negative Feedback Management
  • Survey/Poll Management
  • Customizable Fields
  • Engagement Tracking
  • Real-Time Notifications
  • Data Visualization Software
  • Customizable Templates
Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
LiveAgent is a cloud-based customer experience software with over 200+ integrations. Your customer service team can manage all customer interactions from a single shared inbox. Boost your customer engagement by integrating social media channels, and taking advantage of unlimited ticket history, call recordings, analytics tools, and more advanced features. Companies like BMW, Yamaha, Huawei, Orange, and Forbesfone use LiveAgent to deliver the best user experience for 150M customers worldwide. Learn more about LiveAgent

Features

  • Reporting/Analytics
  • Dashboard Software
  • Customer Segmentation
  • Negative Feedback Management
  • Survey/Poll Management
  • Customizable Fields
  • Engagement Tracking
  • Real-Time Notifications
  • Data Visualization Software
  • Customizable Templates
Need a better way to reach your customers? Fivestars is a custom loyalty automation platform that brings customers back 2x more often.
Need a better way to reach your customers? Fivestars is a custom loyalty automation platform that brings customers back 2x more often with text, email, and mobile app marketing tools. We provide you with a free Customer Touchscreen to sign up customers easily. With AutoPilot and Unlimited Promotions, stay top of mind by automatically reaching out to your customers with the right offer at the right time. We also provide detailed reporting on your customers' visit and spend behaviors. Learn more about FiveStars

Features

  • Reporting/Analytics
  • Dashboard Software
  • Customer Segmentation
  • Negative Feedback Management
  • Survey/Poll Management
  • Customizable Fields
  • Engagement Tracking
  • Real-Time Notifications
  • Data Visualization Software
  • Customizable Templates
Give each customer the experience they deserve. Engage your customers & build trust with the Trustpilot customer review management tool
Trustpilot is a customer review management tool that helps businesses engage and build trust with their customers. It gives brands the ability to provide an all around better experience, increasing LTV, conversion rates & ROI. Easily collect, manage & display reviews to stand out in Search where it matters most. Get started with a free account today and see the powerful reporting & analytics, review invitations & reminders, onsite review widgets, Google Seller Ratings, rich snippet stars & more! Learn more about Trustpilot

Features

  • Reporting/Analytics
  • Dashboard Software
  • Customer Segmentation
  • Negative Feedback Management
  • Survey/Poll Management
  • Customizable Fields
  • Engagement Tracking
  • Real-Time Notifications
  • Data Visualization Software
  • Customizable Templates
Intercom is an AI powered, automation-first, customer service platform that enables businesses to deliver fast support at scale.
Intercom is the only complete Customer Service solution that provides a seamless customer experience across automation and human support, delivering increased customer satisfaction while reducing costs. We're building a future where most customer conversations are successfully resolved without needing human support, freeing up the team to work on higher value customer conversations. Learn more about Intercom

Features

  • Reporting/Analytics
  • Dashboard Software
  • Customer Segmentation
  • Negative Feedback Management
  • Survey/Poll Management
  • Customizable Fields
  • Engagement Tracking
  • Real-Time Notifications
  • Data Visualization Software
  • Customizable Templates
Create engaging, platform-independent and beautiful surveys. We empower companies - large & small - & individuals, to collect feedback.
SurveyLegend is the next generation of online surveys engaging, platform-independent & beautiful. We empower companies - large & small - & individuals, to create mobile-friendly, gorgeous surveys. Now you can create great-looking surveys on your PC or tablet, customize the look of your survey however you like, & display collected data with eye-catching & insightful graphics. Creating questionnaires is done simply by drag & drop, & you don't need to be a market research expert to use our tool. Learn more about SurveyLegend

Features

  • Reporting/Analytics
  • Dashboard Software
  • Customer Segmentation
  • Negative Feedback Management
  • Survey/Poll Management
  • Customizable Fields
  • Engagement Tracking
  • Real-Time Notifications
  • Data Visualization Software
  • Customizable Templates
Customer Experience software built for business to business. Understand your customers better and improve customer satisfaction today.
TeamSupport is the premier ticketing and live chat solution designed for support teams looking to improve customer engagement and make agents’ lives easier. Our intuitive, AI-powered platform allows teams to spend less time on manual tasks and more time building stronger relationships with customers. TeamSupport allows agents to connect relevant teams, access valuable customer insights, and solve complex issues with less time and effort which ultimately improves customer satisfaction. Learn more about TeamSupport

Features

  • Reporting/Analytics
  • Dashboard Software
  • Customer Segmentation
  • Negative Feedback Management
  • Survey/Poll Management
  • Customizable Fields
  • Engagement Tracking
  • Real-Time Notifications
  • Data Visualization Software
  • Customizable Templates
Typeform makes forms fun for your customers, so you get better data.
Who thought completing a form or survey could be... enjoyable? Typeform's beautiful interface (fully customizable to your brand) makes it feel like a friendly conversation by asking one question at a time. A better customer experience means better data for you. Typeforms are easy to make and with over 120 integrations, you can send data automatically wherever you need it. Learn more about Typeform

Features

  • Reporting/Analytics
  • Dashboard Software
  • Customer Segmentation
  • Negative Feedback Management
  • Survey/Poll Management
  • Customizable Fields
  • Engagement Tracking
  • Real-Time Notifications
  • Data Visualization Software
  • Customizable Templates
Bitrix24 is #1 free customer experience and customer relationship management platform used by 12 million businesses worldwide.
Bitrix24 is #1 free customer success and customer relationship management platform used by 12 million businesses worldwide. It is available in cloud or on-premise with open source code access. Unlimited leads, deals, contacts, companies, quotes, invoices and appointment scheduling. Advanced versions have sales and marketing automation, bulk SMS, campaign management and support for multiple pipelines. Available in 18 different languages. Learn more about Bitrix24

Features

  • Reporting/Analytics
  • Dashboard Software
  • Customer Segmentation
  • Negative Feedback Management
  • Survey/Poll Management
  • Customizable Fields
  • Engagement Tracking
  • Real-Time Notifications
  • Data Visualization Software
  • Customizable Templates
SogoCX enables businesses to customize, launch, and learn from a complete customer experience management program.
The SogoCX platform is designed to help organizations listen to, analyze, and gain actionable insights from the feedback of their most important stakeholders. From design and distribution to analysis and closed-loop follow-up, the SogoCX platform enables a complete customer experience management program. Real-time actionable insights, complete customer journey tracking, Natural Language Processing, and predictive analysis are designed to solve business challenges. Learn more about Sogolytics

Features

  • Reporting/Analytics
  • Dashboard Software
  • Customer Segmentation
  • Negative Feedback Management
  • Survey/Poll Management
  • Customizable Fields
  • Engagement Tracking
  • Real-Time Notifications
  • Data Visualization Software
  • Customizable Templates
EngageBay is a simple, affordable all-in-one marketing, sales and service CRM software to acquire, engage, nurture, close leads.
EngageBay is a simple, affordable, all-in-one marketing, sales and service CRM software built for small businesses and startups to acquire, engage, nurture web visitors and convert them to happy customers. Acquire leads through lead generation forms and popups, engage web visitors through beautiful landing pages, nurture them through engaging emails, and automate your marketing funnel through marketing automation - all from one easy to use platform. Learn more about EngageBay CRM

Features

  • Reporting/Analytics
  • Dashboard Software
  • Customer Segmentation
  • Negative Feedback Management
  • Survey/Poll Management
  • Customizable Fields
  • Engagement Tracking
  • Real-Time Notifications
  • Data Visualization Software
  • Customizable Templates
Userlike is the leading GDPR-compliant software for messaging and automation that helps businesses transform customer communication.
Offer your customers the best customer service experience through the channels of website chat and mobile messaging. With Userlike you can chat with your customers via your website, Facebook Messenger, WhatsApp, Telegram and SMS. Connect your chatbot and automate parts of your customer interactions. Born and hosted in Germany. Userlike keeps your and your customers' data safe with a 100% GDPR-compliant communication solution. Learn more about Userlike

Features

  • Reporting/Analytics
  • Dashboard Software
  • Customer Segmentation
  • Negative Feedback Management
  • Survey/Poll Management
  • Customizable Fields
  • Engagement Tracking
  • Real-Time Notifications
  • Data Visualization Software
  • Customizable Templates
Birdeye is an all-in-one Experience Marketing platform for multi-location businesses.
Birdeye is an all-in-one customer experience platform. Over 100,000 businesses use Birdeye every day to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Payments, and delight those customers with Surveys, Ticketing, and Insights - all in one place. Learn more about Birdeye

Features

  • Reporting/Analytics
  • Dashboard Software
  • Customer Segmentation
  • Negative Feedback Management
  • Survey/Poll Management
  • Customizable Fields
  • Engagement Tracking
  • Real-Time Notifications
  • Data Visualization Software
  • Customizable Templates