---
description: Discover and compare Free Complaint Management Software Applications & Tools. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
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title: Free Complaint Management Software - Capterra
---

Breadcrumb: [Home](/) > [Free Complaint Management Software](https://www.capterra.in/directory/30674/complaint-management/software)

# Complaint Management Software

Canonical: https://www.capterra.in/directory/30674/complaint-management/software

> Complaint Management software helps to track, organize and resolve customer complaints and maximizes the productivity of the employees who deal with customers directly.

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## Products

1. [Freshdesk](https://www.capterra.in/software/124981/freshdesk) — 4.5/5 (3408 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
2. [Bitrix24](https://www.capterra.in/software/113540/bitrix24) — 4.2/5 (984 reviews) — Bitrix24 is \#1 free client management (CRM) and complaint management solution used by 15 million businesses worldwide.
3. [Salesforce Service Cloud](https://www.capterra.in/software/136189/salesforce) — 4.5/5 (820 reviews) — Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels.
4. [JIRA Service Management](https://www.capterra.in/software/138769/jira-service-management) — 4.5/5 (763 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
5. [Tidio](https://www.capterra.in/software/144040/tidio-chat) — 4.7/5 (590 reviews) — Tidio is a customer support software suite with live chat, help desk, chatbot, and AI agent options.
6. [Smartsupp](https://www.capterra.in/software/136251/smartsupp-live-chat) — 4.6/5 (343 reviews) — Smartsupp offers live chat for teams, Facebook and email Integration, a Contact Form, and more, all built for complaint management.
7. [Vtiger CRM](https://www.capterra.in/software/112491/vtiger-crm) — 4.3/5 (336 reviews) — Used in agile sales teams to increase sales productivity, clear bottlenecks in processes, and ultimately hit revenue targets.
8. [XM for Customer Experience](https://www.capterra.in/software/152924/customer-frontlines) — 4.6/5 (255 reviews) — Understand customers, boost productivity, and reduce costs with the world's most advanced, AI-driven platform for complaint management.
9. [Missive](https://www.capterra.in/software/152884/missive) — 4.9/5 (147 reviews) — Email collaboration tool that empowers teams to work on emails together, instead of forwarding endlessly or risking double sending.
10. [Hiver](https://www.capterra.in/software/142975/hiver) — 4.7/5 (146 reviews) — Hiver is a modern, AI customer service platform that helps teams manage all support channels from a single, intuitive interface.
11. [Preferred Patron Loyalty](https://www.capterra.in/software/78966/preferred-patron-loyalty) — 4.9/5 (109 reviews) — Modern loyalty with built-in Complaint Management—launch fast, capture issues, automate follow-up, and drive measurable recoveries.
12. [NABD System](https://www.capterra.in/software/142595/nabd) — 4.6/5 (38 reviews) — A flexible, scalable, user friendly customer service software to deliver omnichannel and automated customer support at best price.
13. [Focus Softnet](https://www.capterra.in/software/191388/centra-hub-crm) — 3.9/5 (31 reviews) — CentraHub CRM is fully customizable integrated sales, marketing, and service suite to automate conversion for growing businesses.
14. [C-Desk](https://www.capterra.in/software/136972/c-desk) — 4.7/5 (27 reviews) — Help desk solution with service request management, knowledge base, task management, surveys.
15. [VobeSoft](https://www.capterra.in/software/182839/vobecustom) — 4.9/5 (23 reviews) — Handle complaints the way you want them with the dynamic fully configurable VobeSoft platform. Streamline your whole service workflow.
16. [XEBO.ai](https://www.capterra.in/software/178584/survey2connect) — 4.5/5 (19 reviews) — XEBO.ai is a cloud-based CX platform that offers features for data collection, benchmarking, customer recovery.
17. [ServoDesk](https://www.capterra.in/software/196664/servodesk) — 4.9/5 (18 reviews) — Improve issue resolution times and colleague performance by adopting the latest AI technology and best practice in service delivery.
18. [Simplify360](https://www.capterra.in/software/211771/simplify360) — 4.4/5 (15 reviews) — Digital Customer Experience Platform with embedded AI. Track \& Respond to Queries on Social,Email,Chat,Whatsapp,Reviews,etc. with ease.
19. [Desk360](https://www.capterra.in/software/212006/desk360) — 4.7/5 (14 reviews) — A cloud-based omnichannel customer support platform with 360-degree customer view.
20. [Wowdesk](https://www.capterra.in/software/183320/help-desk-solution) — 4.7/5 (11 reviews) — ISO compliant complaint management software with powerful workflow engine, SLA and automation rules for customer-centric organizations
21. [ELMA365](https://www.capterra.in/software/219939/elma365) — 4.9/5 (8 reviews) — ELMA365 is a All-in-one platform for Compliance Management for both SMB and Enterprises
22. [Stames](https://www.capterra.in/software/211503/stames) — 4.8/5 (5 reviews) — Unify customer communications, sales, orders and other vita data on one platform for teams across multiple channels \& apps.
23. [EthicsPoint](https://www.capterra.in/software/1003708/ethicspoint) — 2.5/5 (2 reviews) — EthicsPoint by NAVEX is the world leader in hotline and incident management and is trusted by more than 9,000 customers worldwide.
24. [TPSC Cloud](https://www.capterra.in/software/1025283/tpsc-cloud) — 5.0/5 (1 reviews) — Improve the reporting of healthcare incidents and patient safety with our easy-to-use software.
25. [Saho Complaint Desk](https://www.capterra.in/software/1034107/saho-complaint-desk) — 5.0/5 (1 reviews) — Complaint management system that enables businesses to assign, track and manage tickets, create reports, manage workflows, and more.

## Related Categories

- [Live Chat Software](https://www.capterra.in/directory/30797/live-chat/software)
- [Customer Satisfaction Software](https://www.capterra.in/directory/30541/customer-satisfaction/software)
- [Customer Engagement Software](https://www.capterra.in/directory/30906/customer-engagement/software)
- [Issue Tracking Software](https://www.capterra.in/directory/30675/issue-tracking/software)
- [Customer Communications Management Software](https://www.capterra.in/directory/31002/customer-communications-management/software)

## Links

- [View on Capterra](https://www.capterra.in/directory/30674/complaint-management/software)
- [All Categories](https://www.capterra.in/directory)

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Escalate to human agents when required.\n\nWith Lyro, Tidio's AI agent for customer support, you can resolve up to 64% of all incoming issues and complains through conversational AI. Trained on your knowledge base and FAQs, Lyro provides truthful answers in natural, human language without hallucinating.\n\nIntegrate with your existing tool stack (Zendesk, Shopify, and more) or use it as a stand-alone solution to your complaint management needs.\n\nFree 7-day trial available. 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