---
description: Compare the top Complaint Management Software & providers for Indian businesses. Filter by price, feature or user rating to make software selection fast and easy.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Complaint Management Software - Compare Prices & Top Sellers - Capterra India
---

Breadcrumb: [Home](/) > [Complaint Management Software](https://www.capterra.in/directory/30674/complaint-management/software)

# Complaint Management Software

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> Complaint Management software helps to track, organize and resolve customer complaints and maximizes the productivity of the employees who deal with customers directly.

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## Products

1. [Freshservice](https://www.capterra.in/software/132997/freshservice) — 4.5/5 (685 reviews) — Move from point-in-time audits to 24/7 compliance. Reduce risk and avoid penalties with Freshservice's unified, AI-native platform.
2. [Zoho Desk](https://www.capterra.in/software/169505/zoho-desk) — 4.5/5 (2211 reviews) — Zoho desk helps you manage customer complaints with omnichannel capabilities, advanced analytics, automation, and collaboration.
3. [Freshdesk](https://www.capterra.in/software/124981/freshdesk) — 4.5/5 (3408 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
4. [Mint Service Desk](https://www.capterra.in/software/187044/mint-service-desk) — 4.8/5 (22 reviews) — Extremely flexible service desk ready for complaint management with the possibility to integrate with external platforms.
5. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4072 reviews) — Zendesk Support is the leading complaint management software built for better customer relationships.
6. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1753 reviews) — Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
7. [Bitrix24](https://www.capterra.in/software/113540/bitrix24) — 4.2/5 (984 reviews) — Bitrix24 is \#1 free client management (CRM) and complaint management solution used by 15 million businesses worldwide.
8. [TeamSupport](https://www.capterra.in/software/87908/teamsupport) — 4.5/5 (848 reviews) — Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships.
9. [Salesforce Service Cloud](https://www.capterra.in/software/136189/salesforce) — 4.5/5 (820 reviews) — Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels.
10. [JIRA Service Management](https://www.capterra.in/software/138769/jira-service-management) — 4.5/5 (763 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
11. [Apptivo](https://www.capterra.in/software/1011835/apptivo) — 4.4/5 (708 reviews) — Online CRM system that enables businesses to manage sales, marketing activities, contacts, leads, quotes, invoices, and more.
12. [Tidio](https://www.capterra.in/software/144040/tidio-chat) — 4.7/5 (590 reviews) — Tidio is a customer support software suite with live chat, help desk, chatbot, and AI agent options.
13. [CXone Mpower](https://www.capterra.in/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) — Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
14. [MasterControl Quality Excellence](https://www.capterra.in/software/148577/mastercontrol) — 4.5/5 (526 reviews) — Efficiently manage customer complaints with our complaint tracking software. Streamline resolution, ensuring digital quality management
15. [Smartsupp](https://www.capterra.in/software/136251/smartsupp-live-chat) — 4.6/5 (343 reviews) — Smartsupp offers live chat for teams, Facebook and email Integration, a Contact Form, and more, all built for complaint management.
16. [Vtiger CRM](https://www.capterra.in/software/112491/vtiger-crm) — 4.3/5 (336 reviews) — Used in agile sales teams to increase sales productivity, clear bottlenecks in processes, and ultimately hit revenue targets.
17. [Front](https://www.capterra.in/software/132901/front) — 4.5/5 (286 reviews) — Front is a complaint management platform that enables support, sales, and account management teams to solve customer inquiries at scale
18. [XM for Customer Experience](https://www.capterra.in/software/152924/customer-frontlines) — 4.6/5 (255 reviews) — Understand customers, boost productivity, and reduce costs with the world's most advanced, AI-driven platform for complaint management.
19. [SAP Customer Experience](https://www.capterra.in/software/77372/sap-crm) — 4.3/5 (245 reviews) — Capitalize on customer insight, improve front-line efficiency and effectiveness, streamline critical business processes.
20. [LogMeIn Resolve](https://www.capterra.in/software/1026169/goto-resolve) — 4.4/5 (214 reviews) — Remote support and access, RMM, and ticketing functionality, making it the fastest and easiest IT management solution to deploy.
21. [Issuetrak](https://www.capterra.in/software/16499/issuetrak) — 4.6/5 (205 reviews) — Repair customer relationships and resolve complaints quickly and easily in a centralized platform built for omnichannel support.
22. [HelpDesk](https://www.capterra.in/software/185973/helpdesk) — 4.6/5 (180 reviews) — HelpDesk is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly.
23. [Vivantio](https://www.capterra.in/software/132880/vivantio) — 4.3/5 (178 reviews) — Vivantio's complaint management software anticipates customer needs, automates routing/escalation, and enables faster resolution times.
24. [Ideagen Quality Management](https://www.capterra.in/software/155354/Ideagen-Quality-Management) — 4.5/5 (178 reviews) — Ideagen Quality Management eliminates bureaucracy, automates and streamlines business processes to achieve standards and reg compliance
25. [GetMoreReviews](https://www.capterra.in/software/168691/getmorereviews) — 4.7/5 (148 reviews) — Reputation tool to optimize review management process with rating system, auto social posting \& negative feedback blocking capability.

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## Related Categories

- [Live Chat Software](https://www.capterra.in/directory/30797/live-chat/software)
- [Customer Satisfaction Software](https://www.capterra.in/directory/30541/customer-satisfaction/software)
- [Customer Engagement Software](https://www.capterra.in/directory/30906/customer-engagement/software)
- [Issue Tracking Software](https://www.capterra.in/directory/30675/issue-tracking/software)
- [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software)

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Automatically score every interaction and surface critical insights to help coach managers and agents.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b9a9fb17-83cc-4ab2-a44c-f4ed5371313f.png","url":"https://www.capterra.in/software/152924/customer-frontlines","@type":"ListItem"},{"name":"SAP Customer Experience","position":19,"description":"Make the most of relationships with customers by capitalizing on customer insight, improving front-line efficiency and effectiveness,streamlining critical business processes across and beyond customer touch points, and quickly adapting to changing business and customer needs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c046d78a-8f19-4afd-bb26-81df76556187.png","url":"https://www.capterra.in/software/77372/sap-crm","@type":"ListItem"},{"name":"LogMeIn Resolve","position":20,"description":"LogMeIn Resolve is an easy, all-in-one IT management and support solution helping IT teams do more with less. It empowers IT teams and MSPs to simplify and streamline their operations by bringing together remote support and access, remote monitoring and management (RMM), IT automation, helpdesk, asset management and mobile device management (MDM) wrapped in a zero trust security architecture.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3d657b2f-9729-423d-8d7b-9fbb65196d42.png","url":"https://www.capterra.in/software/1026169/goto-resolve","@type":"ListItem"},{"name":"Issuetrak","position":21,"description":"Gain a competitive edge in customer service with the power of Issuetrak's complaint management software. Designed for omnichannel complaint submission, Issuetrak gives you instant and total visibility over the complaint cycle so you can respond to feedback faster, fix problems better, and make your customers feel heard, seen, and valued.\nSee how Issuetrak can enhance your brand and improve customer retention and satisfaction. Request your free demo or trial today!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1a186550-5793-40c4-be67-463a2afb23ad.jpeg","url":"https://www.capterra.in/software/16499/issuetrak","@type":"ListItem"},{"name":"HelpDesk","position":22,"description":"HelpDesk is a simple yet powerful online ticketing software forming part of our product suite. You can use it to manage asynchronous and synchronous customer communication. \n\nThe HelpDesk system provides easy-to-use cooperation tools, intuitive automation, and powerful AI features, allowing you to streamline customer service and make it the best it can be. You can automate repetitive tasks, save agents' time, and increase your team's productivity.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4a836eda-81e3-4eac-aa10-35158a379e59.png","url":"https://www.capterra.in/software/185973/helpdesk","@type":"ListItem"},{"name":"Vivantio","position":23,"description":"Complaint management in Vivantio empowers customer service teams to deliver unparalleled support.\n\nGo beyond reactive workflows with predictive analysis, automated routing and escalation, and quick access to account details and history. Stay in control with code-free configurations, per-customer SLAs, a built-in knowledge base, and seamless integrations. \n\nWith Vivantio, you can ensure rapid issue resolution through custom workflows and branded online portals, driving customer loyalty.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dc04f5b4-44be-412f-ba12-dc99d38ab970.png","url":"https://www.capterra.in/software/132880/vivantio","@type":"ListItem"},{"name":"Ideagen Quality Management","position":24,"description":"Ideagen Quality Management is a quality and compliance management system which helps organizations automate business processes, control documents and comply with industry specific standards and regulations. The solution provides a single source of truth for all relevant documentation and activities associated with the quality process. \nModules include: Documents, Audits, Issues, Risks, Training, Assets, Interested Parties, Law plus a specialized edition for Food and Beverage quality management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/af95d68e-1e40-4c72-918d-5b45c6eae0d6.png","url":"https://www.capterra.in/software/155354/Ideagen-Quality-Management","@type":"ListItem"},{"name":"GetMoreReviews","position":25,"description":"Get More Reviews is an online reputation management solution that helps businesses generate authentic customer reviews. The system offers an automated approach to request, collect, and showcase feedback, integrating with CRMs, eCommerce platforms, and review sites.\n\nThe system provides analytics that deliver insights into review performance and trends, supporting data-driven decisions. 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