---
description: Page 2 - Compare the top Complaint Management Software & providers for Indian businesses. Filter by price, feature or user rating to make software selection fast and easy.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Page 2 - Complaint Management Software - Compare Prices & Top Sellers - Capterra India
---

Breadcrumb: [Home](/) > [Complaint Management Software](https://www.capterra.in/directory/30674/complaint-management/software) > [Page 2](https://www.capterra.in/directory/30674/complaint-management/software?page=2)

# Complaint Management Software

Canonical: https://www.capterra.in/directory/30674/complaint-management/software

Page: 2 / 6\
Prev: [Previous page](https://www.capterra.in/directory/30674/complaint-management/software)\
Next: [Next page](https://www.capterra.in/directory/30674/complaint-management/software?page=3)

> Complaint Management software helps to track, organize and resolve customer complaints and maximizes the productivity of the employees who deal with customers directly.

-----

## Products

1. [Missive](https://www.capterra.in/software/152884/missive) — 4.9/5 (147 reviews) — Email collaboration tool that empowers teams to work on emails together, instead of forwarding endlessly or risking double sending.
2. [Hiver](https://www.capterra.in/software/142975/hiver) — 4.7/5 (146 reviews) — Hiver is a modern, AI customer service platform that helps teams manage all support channels from a single, intuitive interface.
3. [Gladly](https://www.capterra.in/software/156723/gladly) — 4.8/5 (139 reviews) — Gladly helps brands turn complaints into loyalty with fast, personalized support and AI-assisted resolution across every channel.
4. [Daruma](https://www.capterra.in/software/1024725/daruma) — 4.6/5 (137 reviews) — Daruma computerizes and automates quality management and improvement processes in companies according to the quality standards.
5. [Avochato](https://www.capterra.in/software/161117/avochato) — 4.7/5 (135 reviews) — SMS texting and live chat for business has never been easier than with Avochato's solutions for teams, marketers and contact centers.
6. [Gorgias](https://www.capterra.in/software/155357/gorgias) — 4.6/5 (133 reviews) — The conversational AI platform for ecommerce that drives sales and resolves support inquiries through hyper-personalized, instant custo
7. [QT9 QMS](https://www.capterra.in/software/97557/qt9-quality-management) — 4.8/5 (117 reviews) — Centralize \& resolve complaints with a cloud-based quality management software. Automate alerts. Assign tasks. Attach related files.
8. [Supportbench](https://www.capterra.in/software/155934/supportbench) — 4.9/5 (116 reviews) — Supportbench: Lower costs, accelerate resolutions, and empower agents with AI-driven customer support.
9. [TOPdesk](https://www.capterra.in/software/127562/topdesk) — 4.4/5 (110 reviews) — TOPdesk helps busy service teams handle incoming requests, automatically assign tasks to the right people, and see who's doing what.
10. [ComplianceQuest](https://www.capterra.in/software/136111/compliancequest) — 4.6/5 (110 reviews) — 100% cloud based end-to-end Complaints Management software - from intake to resolution \& continuous improvement. Get demo today\!
11. [Preferred Patron Loyalty](https://www.capterra.in/software/78966/preferred-patron-loyalty) — 4.9/5 (109 reviews) — Modern loyalty with built-in Complaint Management—launch fast, capture issues, automate follow-up, and drive measurable recoveries.
12. [InvGate Service Management](https://www.capterra.in/software/133392/service-desk) — 4.6/5 (108 reviews) — InvGate Service Management is the solution of choice for organizations looking for a state-of-the-art ITSM solution with lower TCO.
13. [Cority](https://www.capterra.in/software/102848/ehs-management-software) — 4.4/5 (106 reviews) — Cority’s Complaint Management software streamlines complaints \& improves satisfaction with data-driven insights.
14. [HappyFox Help Desk](https://www.capterra.in/software/83211/happyfox) — 4.6/5 (92 reviews) — A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels.
15. [Efficy CRM](https://www.capterra.in/software/149894/efficy-crm) — 4.0/5 (90 reviews) — Known as Europe’s most flexible CRM, Efficy offers a completely customisable solution that will empower your employees.
16. [A1 Tracker](https://www.capterra.in/software/166909/a1-tracker) — 4.9/5 (79 reviews) — Enterprise Risk Management (ERM) combines CRM, claims, incidents, contracts, litigation, insurance, assets w/Analytics and Workflow.
17. [Dot Compliance](https://www.capterra.in/software/192574/dot-compliance) — 4.4/5 (76 reviews) — Dot Compliance is a cloud-based quality management tool that helps businesses manage compliance, documents, audits, and more.
18. [servis.ai](https://www.capterra.in/software/167757/freeagent-network) — 4.6/5 (71 reviews) — FreeAgent is a fully-featured Customer Service platform that effectively enables your team to resolve issues.
19. [Qualityze Suite](https://www.capterra.in/software/153199/qualityze-eqms-suite) — 4.9/5 (65 reviews) — Qualityze delivers complaint management software to streamline investigations and ensure regulatory compliance.
20. [CivicPlus SeeClickFix 311 CRM](https://www.capterra.in/software/202342/seeclickfix) — 4.4/5 (46 reviews) — SeeClickFix 311 CRM streamlines resident-government communication, improving request management and engagement with reporting tools.
21. [SALUS](https://www.capterra.in/software/178999/salus-pro) — 4.6/5 (41 reviews) — SALUS is the digital safety management system for the modern age. Move your entire safety program to mobile devices and web app.
22. [Kapture CX](https://www.capterra.in/software/144560/Kapture) — 4.2/5 (40 reviews) — Kapture CX is Gen-AI powered customer experience management solution, built for enterprises.
23. [NABD System](https://www.capterra.in/software/142595/nabd) — 4.6/5 (38 reviews) — A flexible, scalable, user friendly customer service software to deliver omnichannel and automated customer support at best price.
24. [UseResponse](https://www.capterra.in/software/170123/useresponse) — 4.6/5 (36 reviews) — Customer Support \& Feedback Software. Available in SaaS \& On-Premise. Highly customizable, scalable and flexible. Free 14-day trial.
25. [ReviewInc](https://www.capterra.in/software/141023/reviewinc) — 4.8/5 (35 reviews) — ReviewInc's online reputation management and customer experience software drives new online reviews and ratings.

-----

Page: 2 / 6\
Prev: [Previous page](https://www.capterra.in/directory/30674/complaint-management/software)\
Next: [Next page](https://www.capterra.in/directory/30674/complaint-management/software?page=3)

## Related Categories

- [Live Chat Software](https://www.capterra.in/directory/30797/live-chat/software)
- [Customer Satisfaction Software](https://www.capterra.in/directory/30541/customer-satisfaction/software)
- [Customer Engagement Software](https://www.capterra.in/directory/30906/customer-engagement/software)
- [Issue Tracking Software](https://www.capterra.in/directory/30675/issue-tracking/software)
- [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software)

## Links

- [View on Capterra](https://www.capterra.in/directory/30674/complaint-management/software)
- [All Categories](https://www.capterra.in/directory)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra India","address":{"@type":"PostalAddress","addressLocality":"Mumbai","addressRegion":"MH","postalCode":"400051","streetAddress":"Gartner India Research & Advisory Services Pvt. Ltd. Raheja Towers 2nd Floor C-30 G- Block Bandra East Mumbai 400051 India"},"description":"Capterra India helps businesses find the best software. With verified reviews, prices & features, our interactive tool makes software selection fast & easy.","email":"info.india@gartner.com","url":"https://www.capterra.in/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.in/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/@CapterraIndia"]},{"name":"Capterra India","url":"https://www.capterra.in/","@type":"WebSite","@id":"https://www.capterra.in/#website","publisher":{"@id":"https://www.capterra.in/#organization"},"potentialAction":{"query":"required","target":"https://www.capterra.in/search/?q={search_term_string}","@type":"SearchAction","query-input":"required name=search_term_string"}},{"name":"Complaint Management Software","description":"Page 2 - Compare the top Complaint Management Software & providers for Indian businesses. Filter by price, feature or user rating to make software selection fast and easy.","url":"https://www.capterra.in/directory/30674/complaint-management/software?page=2","about":{"@id":"https://www.capterra.in/directory/30674/complaint-management/software?page=2#itemlist"},"breadcrumb":{"@id":"https://www.capterra.in/directory/30674/complaint-management/software?page=2#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.in/directory/30674/complaint-management/software?page=2#webpage","mainEntity":{"@id":"https://www.capterra.in/directory/30674/complaint-management/software?page=2#itemlist"},"isPartOf":{"@id":"https://www.capterra.in/#website"},"inLanguage":"en-IN","publisher":{"@id":"https://www.capterra.in/#organization"}},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Complaint Management Software","position":2,"item":"https://www.capterra.in/directory/30674/complaint-management/software","@type":"ListItem"},{"name":"Page 2","position":3,"item":"https://www.capterra.in/directory/30674/complaint-management/software?page=2","@type":"ListItem"}],"@id":"https://www.capterra.in/directory/30674/complaint-management/software?page=2#breadcrumblist"}]}
</script><script type="application/ld+json">
  {"name":"Page 2 - Complaint Management Software - Compare Prices &amp; Top Sellers - Capterra India","@context":"https://schema.org","@type":"ItemList","itemListElement":[{"name":"Missive","position":1,"description":"Are you double sending emails? Not knowing who's responding to what, or whether they've responded at all? \n\nWhat if your business could manage all your email accounts, including its mailboxes like support@, sales@, info@, and accounting@, along with SMS, WhatsApp, Messenger, and Instagram—all in one place?\n\nMissive is inbox collaboration for teams that run on email—eliminating chaos and ensuring everyone is aligned. Our powerful tool simplifies collaboration and boosts productivity, breaking down silos between your business's internal and external communications. We help your team work together effortlessly. \n\nUsed by over 4500 businesses, including accounting firms, logistics companies, travel agencies, and start up tech companies.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/02c5a0c2-839c-47e9-aa34-959873810a4d.png","url":"https://www.capterra.in/software/152884/missive","@type":"ListItem"},{"name":"Hiver","position":2,"description":"Hiver is a modern AI customer service platform built for fast-moving teams to deliver stellar service across channels like email, chat, voice, and more - all from a single intuitive interface. Teams can manage all support channels from a left-side panel and get a complete overview of ongoing, pending, and resolved conversations for each channel. \nKey features include omnichannel inbox, a searchable knowledge base, detailed analytics, workflow automations, and robust collaboration tools. AI is built into every stage of the support journey: AI Agents handle repetitive tasks like triage, AI Copilot assists agents with replies and context, and AI Insights surface trends that drive better decisions. All of these features together help support teams manage customer complaints in an efficient and timely manner. \nBeyond its robust features, Hiver stands out for its 24/7 human-led support available on every plan, ensuring help is always at hand.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a9c15b99-cb97-46a9-96ae-986a824d38b4.png","url":"https://www.capterra.in/software/142975/hiver","@type":"ListItem"},{"name":"Gladly","position":3,"description":"Gladly is a Radically Personal Customer Service Platform that empowers brands to turn complaints into loyalty. \n\nWith a conversation-centric interface, agents see every customer interaction in one place—across voice, chat, email, SMS, and more—so they can respond faster, with empathy and full context. Built-in tools like Sidekick, our AI assistant, help triage issues and draft thoughtful responses, while built-in voice and IVR ensure seamless handoffs. \n\nBrands like Breeze Airways and Crate & Barrel use Gladly to deliver resolutions that feel personal—not transactional—and reduce repeat complaints by addressing the root cause in every conversation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dab059e7-a1e2-4805-84a5-1a1e7e71449b.png","url":"https://www.capterra.in/software/156723/gladly","@type":"ListItem"},{"name":"Daruma","position":4,"description":"Daruma is a software that computerizes and automates quality management and continuous improvement processes. Based on the international standards like ISO 9001:2015 and others, Daruma has been designed to save time and optimize processes to implement an integrated management system. It also brings together and centralizes all the necessary documentation related to quality, structuring it to facilitate business decision-making.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/280a36f5-f170-40ed-bfe3-248bde62cc49.png","url":"https://www.capterra.in/software/1024725/daruma","@type":"ListItem"},{"name":"Avochato","position":5,"description":"SMS texting and live chat has never been easier than with Avochato's solutions for teams, marketers and contact centers.  With no programming required, you can setup your Avochato phone number in minutes to text your prospects, customers, or staff. Segment, import, and broadcast to your contacts to scale your teams communications.\n\nAvochato integrates with platforms such as Salesforce, Slack, MS Teams, and Zapier. Enable prospects to text you from a Google Ad with the AdWords API integration.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/937f05f3-8717-4b38-9a29-b161863967df.png","url":"https://www.capterra.in/software/161117/avochato","@type":"ListItem"},{"name":"Gorgias","position":6,"description":"The ONLY customer service app specifically DESIGNED FOR SHOPIFY (fully integrates with Magento & BigCommerce too). Centralize your customer support by connecting all channels in one place - email, live chat, phone, Facebook, Instagram & more - and improve support response times by 43%. All-in-one: Edit/refund orders, apply loyalty points, manage subscriptions & more. Add templates, automation, rules & macros. Get a demo or set up a free trial. See for yourself why Gorgias is #1-rated on Shopify.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2bc741c7-b864-4fea-b3e4-b763409d072e.png","url":"https://www.capterra.in/software/155357/gorgias","@type":"ListItem"},{"name":"QT9 QMS","position":7,"description":"Complaint management software made easy. Centrally manage customer feedback records and customer complaints with a cloud-based solution that integrates with a complete Quality Management platform. Quickly connect & collaborate with employees from multiple locations using email alerts and automated workflows. Manage complaints, faster, easier and more accurately. The QT9 QMS includes interconnected modules, so you can connect complaints to corrective actions (CAPA) for better quality management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ca5d6238-cd67-4e9f-9447-309f717882ce.png","url":"https://www.capterra.in/software/97557/qt9-quality-management","@type":"ListItem"},{"name":"Supportbench","position":8,"description":"Supportbench is the #1 AI-driven customer support platform designed to lower your support costs, boost agent efficiency, and accelerate issue resolutions. \n\nEmbedded AI tools leverage your historical data and knowledge base to deliver instant agent assistance, predictive insights, automated responses, and case summaries, significantly reducing handling time. \n\nWith predictive CSAT and CES scoring, sentiment analysis, emotional insights, dynamic SLAs, and intuitive AI dashboards, your team will proactively manage customers and consistently enhance satisfaction—no extra costs or heavy IT reliance. \n\nElbows Up!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e88f13f0-1e63-4797-9012-4a9f66e02146.png","url":"https://www.capterra.in/software/155934/supportbench","@type":"ListItem"},{"name":"TOPdesk","position":9,"description":"Everything's urgent. Work on what counts.\n\nTOPdesk helps busy service teams handle incoming requests, automatically assign tasks to the right people, and see who's doing what – so you can stay ahead instead of just keeping up. You’re no longer drowning in requests. Customers are in awe of your transparent, punctual services. You have standard processes in place. Not a fantasy. TOPdesk’s got you covered.\n\nA quick start, backed by experts\n\nTOPdesk is a standard tool that’s flexible enough to personalize. Our experts use 25+ years of best practices to get you started in no time – guaranteed success, without the heavy lifting.\n\nMaking improvements yourself\n\nOnce set up, TOPdesk is easy to use and maintain – without coding or help from consultants. Tweak the software as your needs change, so your service delivery continues to hit the mark.\n\nA personal approach\n\nEnjoy guidance from real, in-house people who care about your success!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9e1016d1-f175-457f-a69f-1c8b963d5cf5.png","url":"https://www.capterra.in/software/127562/topdesk","@type":"ListItem"},{"name":"ComplianceQuest","position":10,"description":"End-to-end complaints management to ensure customer delight through complete lifecycle management of complaints from in-take to assessing risks, regulatory impact and submissions, quality investigation, resolution, and continuous improvement. \n\nWith ComplianceQuest's Complaints Management software your organization has comprehensive control over how customer complaints are collected, recorded, reported, and tracked in compliance with industry guidelines and regulations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6ab555c3-9dc1-4a41-903a-3d08427f4031.png","url":"https://www.capterra.in/software/136111/compliancequest","@type":"ListItem"},{"name":"Preferred Patron Loyalty","position":11,"description":"Modern loyalty that scales with you—with built-in Complaint Management. Preferred Patron helps Small Business, Franchise, and Enterprise brands launch fast and grow smarter—without POS changes or heavy IT. Deliver a fully white-label experience across app, mobile wallet, email, SMS, and kiosks so customers engage at every touchpoint. Capture issues at the point-of-complaint using service events and track status to resolution with automated follow-up. Trigger win-back offers when issues manifest to attrition, and use closed-loop reporting to tie complaints to recoveries and revenue. Automations (welcome, birthday, lapsed), segmentation, and advanced reporting keep the right messages flowing and make results measurable.\n\nOperate confidently across many stores with multi-location control: roles/permissions, standardized templates, and brand-safe guardrails for consistent yet flexible handling. Go live in minutes with no-code setup—brand-safe, compliant, and built for growth.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/68f21318-d28c-44c3-b355-3d51d83735ea.png","url":"https://www.capterra.in/software/78966/preferred-patron-loyalty","@type":"ListItem"},{"name":"InvGate Service Management","position":12,"description":"InvGate Service Management is an ITIL certified ITSM solution, with modern ticketing interface, workflows, change, problem, request and IT Asset management (ITAM). Available as cloud-based SaaS or On-Premises implementation and code-free configuration, InvGate Service Management is the solution of choice for organizations looking for an ITSM solution without the overhead of extensive implementations and high cost of ownership.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3d4b5a87-913f-40c6-b18f-9f7fdae9c8bb.png","url":"https://www.capterra.in/software/133392/service-desk","@type":"ListItem"},{"name":"Cority","position":13,"description":"Cority offers comprehensive Complaint Management solutions, empowering businesses to handle customer grievances, ensure regulatory compliance, and drive continuous improvement. \n\nOur complaint management software simplifies the process, boosting responsiveness and improving customer satisfaction. Make informed decisions with insightful data analysis to prevent future issues with Cority's Complaint Management system.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dec9a0d8-dc42-4113-90b8-582dc190a733.png","url":"https://www.capterra.in/software/102848/ehs-management-software","@type":"ListItem"},{"name":"HappyFox Help Desk","position":14,"description":"HappyFox is a web based customer service software hosted on the cloud. It helps to track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system. Integration with other web apps like CRM, live-chats, voice and bug tracking apps makes it practical help desk. Similar customer support queries can be handled using canned actions and smart rules to automate responses. Community forums help customers connect.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/58b26074-f89b-4b36-bbb2-d3a863772bfd.png","url":"https://www.capterra.in/software/83211/happyfox","@type":"ListItem"},{"name":"Efficy CRM","position":15,"description":"At last, a CRM solution that adapts to your needs. Efficy  is a major player in the European CRM market. With our range of customisable solutions, we've already attracted over 13.500 clients and 330.000 users across 60 countries. Efficy Enterprise is easy to use and is adapted to each organisation based on their size and specific needs. This enables you to grow and develop your business in a structured way. Don’t waste time organizing data - empower your employees and grow your business with Efficy Enterprise.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e897b9cd-f43c-41de-9543-008705bbaec0.png","url":"https://www.capterra.in/software/149894/efficy-crm","@type":"ListItem"},{"name":"A1 Tracker","position":16,"description":"Integrated Enterprise Risk Management (ERM) software to define and manage Incidents, Contracts, Risks, Claims, Incidents, Litigation, Compliance, Insurance, and Asset Management.\n\nWeb-based and mobile portals with workflow, automation, audit logs, user access controls, document templates, and notifications. \n\nRisk and loss prevention with custom reporting empowers you to make data-driven decisions.\n\nCustomizable reporting features A1 Analytics, scheduled reporting, and calendars for users to forecast daily, weekly, and monthly workloads.\n\nFully hosted and self-hosted options available with private labeling, integrations multiple languages.\n\nA1 Tracker implementations serve company objectives, reporting needs, and reduce workloads across teams.\n\nWe offer out-of-the box (quick) implementations and more advanced / custom solutions for customers seeking a more robust solution.\n\nIntegrations with HR, Assets, CRM, and Accounting.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/861f65a4-1a65-4cd4-92bd-dea7ba2e4fe0.jpeg","url":"https://www.capterra.in/software/166909/a1-tracker","@type":"ListItem"},{"name":"Dot Compliance","position":17,"description":"Dot Compliance is a cloud-based quality management system (eQMS) designed for the life sciences industry. The platform features pre-built, pre-validated quality processes including document, change, audit, training, CAPA, complaint, risk, and supplier quality management. The system maintains full compliance with 21 CFR Part 11, EU Annex 11, and standards such as ISO 9001, 13485, and 14971, enabling faster implementation and minimizing IT risk. At the core of Dot Compliance is \"Dottie,\" an AI assistant specifically trained on quality workflows that proactively identifies potential issues. Additionally, it is built on the Salesforce platform to provide flexibility, scalability, data integrity, and security features.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/94067f39-a3f4-497f-845d-2baf35beb3c4.png","url":"https://www.capterra.in/software/192574/dot-compliance","@type":"ListItem"},{"name":"servis.ai","position":18,"description":"FreeAgent is a fully-featured Customer Service platform that effectively enables your team to resolve issues and reduce the need for future inquiries.  Quickly address underlying problems to address recurring issues with analytics, our platform prioritizes lasting solutions, aiming to lessen the need for your customers to contact support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/45375506-7b1f-4956-aed6-3d57776346f4.jpeg","url":"https://www.capterra.in/software/167757/freeagent-network","@type":"ListItem"},{"name":"Qualityze Suite","position":19,"description":"Qualityze Complaint Management Software is a cloud-based solution that streamlines the intake, investigation, and resolution of customer complaints. Designed for regulated industries, it ensures structured workflows, complete traceability, and regulatory compliance.\n\nThe system centralizes complaint records, automates case assignments, and tracks investigations through closure. Integrated workflows connect complaints to nonconformance (NC), CAPA, and risk management processes to ensure timely corrective actions.\n\nReal-time dashboards and reporting provide visibility into complaint trends, root causes, and response times. Qualityze helps organizations meet ISO, FDA, and GxP requirements while improving product quality, customer satisfaction, and audit readiness.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7b096138-5c00-49f2-a3a2-8a5627dd9572.png","url":"https://www.capterra.in/software/153199/qualityze-eqms-suite","@type":"ListItem"},{"name":"CivicPlus SeeClickFix 311 CRM","position":20,"description":"The SeeClickFix 311 CRM solution empowers positive resident-government interactions and streamlines staff workload by enabling governments to centrally manage, respond to, and resolve resident requests and questions.\n\nBy automating manual request processes utilizing a 311 CRM system, a web portal or mobile application are available to residents to easily communicate with their needs with local government saving valuable time & resources.\n\nActive communication between Residents and the Local Government staff increases engagement and positive outcomes as residents have visibility into the status of the request from submission through resolution. Municipal Staff also have valuable reporting tools for analysis of trends regarding communities’ needs and more effective resource allocation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d8cda93c-1064-4bda-85ef-c838d11c170d.png","url":"https://www.capterra.in/software/202342/seeclickfix","@type":"ListItem"},{"name":"SALUS","position":21,"description":"With the power of SALUS, you can manage safety compliance across your entire organization from a single place. Built with field workers in mind, SALUS is 100% dedicated to safety and mimics existing workflows to simplify use and accelerate adoption. Users can sign and submit forms, track certificates, and manage subcontractors, worksites, and assets all from a mobile or web app. Save time and money when you simplify and centralize your safety with SALUS.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4a67847d-533b-484b-8d24-0fc3fa365001.jpeg","url":"https://www.capterra.in/software/178999/salus-pro","@type":"ListItem"},{"name":"Kapture CX","position":22,"description":"Kapture CX is an enterprise-grade AI powered omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s teams and technology are built ground up with a core focus on “the customer”. Built around hyper-personalization, Kapture brings context and intelligence to every resolution while keeping it extremely personalized making every customer feel valued and every resolution unique.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3dab6e5-8340-4283-90a6-9337e731e74a.png","url":"https://www.capterra.in/software/144560/Kapture","@type":"ListItem"},{"name":"NABD System","position":23,"description":"NABD is a flexible, scalable and user friendly customer service platform that aims to provide and deliver optimum omnichannel customer support services.  \n\nNABD helps in transforming customer support teams into customer success engine resulting in customer satisfaction.\n\nNABD can be deployed as SaaS solution or on-premise for all business verticals and for different business sizes. NABD System is revamping the customer service space with its future thinking technology.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d40d59e7-3265-48ee-9a47-2832a5885c4b.png","url":"https://www.capterra.in/software/142595/nabd","@type":"ListItem"},{"name":"UseResponse","position":24,"description":"Feature-rich Customer Support & Feedback Software including Multi-channel Ticketing, Live Chat With Messengers Aggregator, ChatBot, Feedback Community Portal, Knowledge Base. \nAvailable in SaaS & On-Premise. \nHighly customizable, scalable, and flexible. Free 14-day trial.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1beca8e6-4dff-4b1c-81cc-a65b5b9b397c.png","url":"https://www.capterra.in/software/170123/useresponse","@type":"ListItem"},{"name":"ReviewInc","position":25,"description":"ReviewInc provides Online Reputation Management and Customer Experience Software. ReviewInc's Reputation Management Software helps your business get more reviews, manage your existing ones, and automate review campaigns.\n\nOur customer experience tools are a flexible and automated communication system that tracks every step in the customer-facing processes. With a few easy steps, businesses can create a flexible customer experience to make their business shine.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5b8e7f1f-8956-4f27-9cdf-f0abf6be8d18.png","url":"https://www.capterra.in/software/141023/reviewinc","@type":"ListItem"}],"@id":"https://www.capterra.in/directory/30674/complaint-management/software?page=2#itemlist","numberOfItems":25}
</script>