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Customer Engagement Software
Customer Engagement software helps marketers and business managers create and track customer experiences with personalized, engaging content. Customer engagement software often includes digital and mobile engagement tools, live chat, gamification options, personalized web content, and dynamic forms. Related tools can be found in the Customer Relationship Management software, Customer Loyalty software, Customer Satisfaction software, Gamification software, and Blog software. Read more Read less
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Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution.
Learn more about Zoho CRM
Zoho CRM offers businesses of all sizes and types a way to stay in touch with prospects and customers alike. Turn prospects into customers with website visitor tracking and live chat options. Engage with customers across email, telephone, social media and other channels anytime, anywhere with an Omnichannel CRM.
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Features
- Live Chat Software
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Zoho Desk lets you engage with your customers from anywhere, on any device, and through any channel from a single platform.
Learn more about Zoho Desk
Zoho Desk lets you manage customer communication from anywhere, on any device, and through any channel over the internet. Create your brand's user community, engage with website visitors via live chat and guided conversations, integrate with Zoho CRM to communicate with customers on the right channel and at the right time, with data intelligence that auto-suggests the best time to get in touch, and personalize response based on the type of customer - prospect, lead, or customer.
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Features
- Live Chat Software
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
SogoCX enables businesses to customize, launch, and learn from a complete customer experience management program.
Learn more about Sogolytics
The SogoCX platform is designed to help organizations listen to, analyze, and gain actionable insights from the feedback of their most important stakeholders. From design and distribution to analysis and closed-loop follow-up, the SogoCX platform enables a complete customer experience management program. Real-time actionable insights, complete customer journey tracking, Natural Language Processing, and predictive analysis are designed to solve business challenges.
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Features
- Live Chat Software
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Zoho CRM Plus unifies all the different touchpoints of a business along with the data collected in each of them in one platform.
Learn more about Zoho CRM Plus
Zoho CRM Plus empowers businesses of all sizes with a unified customer experience platform that helps them engage with customers across all stages of their lifecycle and turn them into valuable brand advocates. Key features include unified sales, marketing, and customer service, omnichannel customer engagement, a 360- degree customer view, inter-team collaboration tools, advanced analytics, built-in AI, and more.
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Features
- Live Chat Software
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
An all-in-one user onboarding platform for web-based apps. Create beautiful onboarding experiences to improve adoption & retention.
Learn more about Product Fruits
Product Fruits is a no-code user onboarding platform for web-based apps. It allows you to onboard new as well teach existing ones something new.
Our powerful feature set includes interactive product tours, guides & walkthroughs; hints, beacons & tooltips; onboarding checklist; in-app announcements; NPS & surveys, user feedback widget; help center and a fully integrated knowledge base.
Our customers achieve higher conversions, lower churn and less support tickets.
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Features
- Live Chat Software
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Manage your customer communication via the most relevant messaging apps for marketing, sales, and customer service.
Learn more about Sinch Engage
Sinch Engage (previously known as MessengerPeople) is your all-in-one platform to leverage WhatsApp, Facebook Messenger, Instagram Direct Messaging, Apple Messages for Business, Telegram, Viber and Webchat easily and professionally for marketing, sales, and customer service.
Rely on our official partnerships with all relevant messaging apps, a 100% privacy compliant platform and a large global team of experts available 24/7.
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Features
- Live Chat Software
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
The fastest way to fast user onboarding. Convert more customers and increase retention.
Learn more about Userflow
The fastest way to fast user onboarding
You want to improve user onboarding but your developers are busy. Your conversion rate suffers.
Userflow lets your whole team build customized in-app surveys, tours and checklists, without code.
Convert more customers and increase retention.
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Features
- Live Chat Software
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Local product
Brandwise is an enterprise grade digitization platform for brands to authenticate products and engage with consumers.
Learn more about Brandwise
Brandwise is an enterprise grade digitization platform, to authenticate products and build direct engagement channels with customers.
Uses patented Cryptoblock technology on permissioned blockchain to generate immutable digital signature for authentication.
Create unit level engagement channel using QR/NFC. Acquire business intelligence, build brand trust, orchestrate dynamic content delivery to your consumers.
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Features
- Live Chat Software
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Local product
Cronberry offers CRM, Lead management, Marketing automation, Digital catalog, custom forms, landing pages to help your business grow
Learn more about Cronberry
We have combined marketing automation and lead management together. It helps business owners manage their leads from various sources and their team performance with a single dashboard interface. We combine real-time customer insights, an advanced segmentation engine, and powerful engagement tools into one intelligent marketing automation platform. We help businesses make their marketing relevant by sending personalized messages to the right person, at the right time, using the right channel.
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Features
- Live Chat Software
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Local product
INFOMAN eCRM
Local product
Cloud-based customer engagement tool that helps auto dealers manage New Car, Service, Pre-Owned and Insurance Sales and Marketing.
Learn more about INFOMAN eCRM
Cloud-based customer engagement tool that helps auto dealers manage New Car Sales, Service Marketing, Pre-Owned showrooms and Insurance Marketing.
Learn more about INFOMAN eCRM
Features
- Live Chat Software
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Meet your Digital HQ for Customer Engagement.
Deliver standout customer experiences with Slack.
Meet your Digital HQ for Customer Engagement.
Deliver standout customer experiences by putting the experts, tools and information your agents need at their fingertips. Bring the right teams together to speed up resolution times. Swarm cases and incidents in real time and easily loop in experts across the company. Collaborate and solve problems aloud with Slack Huddles. Get answers across files, messages and channels with AI-powered search. Boost productivity with automated workflows.
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Features
- Live Chat Software
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Ideal for businesses of all sizes, it is a customer engagement tool that provides users with eCommerce brand discovery options.
Ideal for businesses of all sizes, it is a customer engagement and communication tool that provides users with eCommerce brand discovery options.
Learn more about Viber
Features
- Live Chat Software
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Zendesk Support is the leading help desk software built for better customer relationships.
Zendesk Suite is the customer service solution that is easy to use and scales with your business. On average, companies using Zendesk increase customer satisfaction by 25% and agent productivity by 30% - at any scale. Your customer interactions live in a single interface with features like web widgets, pre-defined ticket responses, and more. Get set up and run quickly. Zendesk Suite includes Ticketing System, Help Center, Community Forum, Messaging, Talk, Explore, and Sunshine Conversations.
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Features
- Live Chat Software
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Hootsuite helps you build your brand, strengthen connections with customers, and drive real business results with social media.
Social media is a wild place to do business. That’s why thousands of brands rely on Hootsuite’s tools and expertise to bring order to the chaos. Launch brilliant social campaigns, deliver 5-star social commerce experiences, and manage all your customer conversations in one place. Plus, get access to industry leading certifications, training, and coaching to help you push your results on social media further, faster.
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Features
- Live Chat Software
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Freshdesk is an easy-to-use customer service software that helps over 50,000 businesses worldwide create stellar customer experiences.
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 50,000 customers, including Bridgestone, HP, Harvard University and DHL.
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Features
- Live Chat Software
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Engage with your customers and close deals in half the time with Pipedrive's smart CRM software! Try it free and see for yourself.
Pipedrive CRM helps you engage with your customers and close deals in half the time! Unify all customer interactions, automate workflows and use dedicated features to boost engagement levels, keep your leads hot and fill your pipeline with new leads. Our reports show that within the 1st year of using Pipedrive, users' mean time to win decreased by 47% on average. Try Pipedrive for 14 days and see for yourself!
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Features
- Live Chat Software
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Adding LiveChat to your website gives customers the chance to talk to you directly and address any questions they may have instantly.
LiveChat allows for instant communication with website visitors and enables prompt resolution to their questions or concerns. Plus it provides the option for tracking your visitors and sending personalised messages to appear based on specified conditions, such as the number of visited pages or time spent on the website.
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Features
- Live Chat Software
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
LiveAgent is an award winning customer engagement application designed specifically for businesses who want to create exceptional experiences with their customers across all customer-preferred channels. LiveAgent offers powerful reporting features, easy-to-use tools, and customizable templates that will help your team engage with customers efficiently in real time to reduce customer churn.
Get started today with a free 1 month trial and discover why so many businesses use LiveAgent!
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Features
- Live Chat Software
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Recognition for companies with FRONTLINE and OFFICE employees. Start with a FREE account, then only pay for people who can send!
Recognition for companies with FRONTLINE, DESKLESS and OFFICE employees. Start with a FREE account, then only pay for people who can give recognition (unlimited recipients). No company email needed to receive recognition and recipients get to choose where to redeem from thousands of merchant locations. Web, mobile and print-out options so no one is left out. No markups and unclaimed gifts are credited back in full. And 1 day of clean water is donated with every gift sent.
Learn more about Guusto
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Features
- Live Chat Software
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Engage your customers & increase brand trust with Trustpilot's customer review management tools.
Trustpilot is a customer review management tool that helps businesses engage & build trust with their customers. It gives brands the ability to turn consumer feedback and engagement into real results. Quickly & easily collect, manage & display reviews to improve conversions, stand out in Search and boost sales. Get started with a free account today and see the powerful reporting & analytics, review invitations & reminders, onsite review widgets, Google Seller Ratings, rich snippet stars & more!
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Features
- Live Chat Software
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Intercom is an AI powered, automation-first, customer service platform that enables businesses to deliver fast support at scale.
Intercom is the only complete Customer Service solution that provides a seamless customer experience across automation and human support, delivering increased customer satisfaction while reducing costs. We're building a future where most customer conversations are successfully resolved without needing human support, freeing up the team to work on higher value customer conversations.
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Features
- Live Chat Software
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
The customer support platform that ensures you understand customer needs, get to the root of their issues, and increase their happiness
TeamSupport's customer-centric Support platform empowers businesses to do much more than just ticket management.
Through extensive customer management tools, which include account trend analytics, satisfaction scoring, and more, Support enables you to understand your customers better - rather than only focusing on the ticket. This leads to improved customer relationships that enable you to grow your revenue, increase customer happiness, and reduce churn.
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Features
- Live Chat Software
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Create beautiful, personalized forms that turn online interactions into lasting business connections.
Turn visitors into customers with forms people enjoy answering. Typeform is an interactive data collection tool that lets you create forms, surveys, and quizzes. By asking questions one at a time, you get more thoughtful responses and higher completion rates. Plus, Typeform’s conditional logic lets you build unique journeys, giving each respondent a personalized experience. Keep audiences interested with beautifully designed templates, a sleek interface and a complete media library.
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Features
- Live Chat Software
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Save time and reduce costs with innovations that reimagine your customer relationships.
Built on the world’s #1 CRM platform, Communications Cloud enables B2C, B2B, and wholesale communications service providers (CSPs) to move to a catalog-driven digital BSS. With purpose-built industry functionality and all the capabilities of Sales Cloud and Service Cloud, service providers of all sizes can quickly adapt to changing customer expectations, drive faster time to value, and unify every part of the organisation — from marketing to retail channels to customer care and operations.
Learn more about Salesforce Service Cloud
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Features
- Live Chat Software
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
A powerful online CRM system to manage sales & marketing activities for your business. Integrated, highly configurable, easy to use.
Apptivo's online CRM system is a powerful tool to manage your sales, marketing, and much more. CRM sits at the core of Apptivo's integrated suite of business apps, providing a complete suite to tools to gain a 360 view of your customer. Our CRM includes lead management, an opportunity pipeline with intuitive dashboards, and flexible workflow tools including marketing automation. Everything is completely accessible from your Android or iOS device and integrated with Office365 & G Suite.
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Features
- Live Chat Software
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Twilio SendGrid is the leading cloud-based email delivery platform, trusted by over 80,000 of the world's fastest-growing brands.
Twilio SendGrid is a leader in customer communications. Our trusted, cloud-based email delivery platform helps marketers and developers send with confidence. We are trusted by over 80,000 global customers, big and small, to drive engagement and growth through their email program.
In addition to our award-winning API, Twilio SendGrid's Marketing Campaigns offers powerful, one-to-many sending, straightforward segmentation, flexible and frustration-free campaign editing and actionable analytics.
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Features
- Live Chat Software
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Powerful, easy to use marketing automation software that helps generate qualified leads and translate marketing spending into revenue.
Adobe Marketo Engage is as a centralized marketing hub for orchestration and execution of cross channel campaigns to acquire, engage, nurture, expand and retain customers, throughout complex buying journeys. Marketo Engage facilitates alignment between marketing and sales team to drive revenue and growth for the organization, with efficiency at scale.
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Features
- Live Chat Software
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Userlike is the leading GDPR-compliant software for messaging and automation that helps businesses transform customer communication.
Userlike boosts customer engagement through chat and messaging.
Chat with your customers via your website, Facebook Messenger, WhatsApp, Telegram and SMS. Connect your chatbot and automate parts of your customer interactions.
Born and hosted in Germany. Userlike keeps your and your customers' data safe with a 100% GDPR-compliant communication solution.
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Features
- Live Chat Software
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Interact with customers through webchat, live chat, chatbot, and text messaging, all in one platform.
Engage with customers either on-the-go or within the dashboard to deliver a fantastic customer experience. Interact with customers through webchat, live chat, chatbot, and text messaging, all in one easy-to-use platform. Through text messaging, promotional messages can be sent out individually or in bulk. Respond to every message from multiple channels all from one platform.
Learn more about Birdeye
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Features
- Live Chat Software
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Drive satisfaction, expand relationships and ensure long-term loyalty with social customer care | Try Sprout Free
Sprout Social offers powerful social customer engagement solutions for leading agencies and brands including Hyatt, Ogilvy, Leo Burnett, Evernote and Microsoft. Sprout enables brands to simplify social engagement, monitor brand mentions, track hashtags, manage multiple accounts and much more | Try Sprout Free For 30 Days.
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Features
- Live Chat Software
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
EngageBay is a simple, affordable all-in-one marketing, sales and service CRM software to acquire, engage, nurture, close leads.
EngageBay is a simple, affordable, all-in-one marketing and sales CRM software built for small businesses and startups to acquire, engage, nurture web visitors and convert them to happy customers.EngageBay offers free live chat software to engage with and deliver the personalised one-on-one support to every customer using a simple and powerful free live chat software. - all from one easy to use platform.
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Features
- Live Chat Software
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Understand how users behave on your site, what they need, and how they feel, fast.
The slow, manual days of collating data and customer feedback are over. Hotjar is an intuitive, visual way to discover, consolidate, and communicate user needs. It provides digital experience insights that show how users behave and what they feel strongly about, so you can confidently engage your customers at each step of their journey. Trusted by more than one million websites in 180+ countries.
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Features
- Live Chat Software
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
The text messaging service crafted to cut through the noise, so you can connect with customers anytime, anywhere.
Text Request is a business texting platform built to ignite customer engagement. We’ve crafted plug-and-play messaging solutions to your everyday communication problems, so you can cut through the noise and connect with customers anytime, anywhere. Text Request is designed to scale with you, from one person handling a few conversations, to thousands of employees sending millions of messages, to custom solutions built on our API. Learn more about how we help busy business leaders like you.
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Features
- Live Chat Software
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Easy-to-use CRM with optional marketing tool that helps you work smarter by managing and tracking your leads, customers and engagement.
Really Simple Systems CRM helps you work smarter by managing and tracking your sales leads and customers, letting you get on with growing your business. Designed for growing teams B2B, our CRM is super-easy to set up and simple to use - with exceptional customer service. There’s a customizable Sales CRM, plus options for Marketing and Service tools and external app integrations - everything is in one place, enabling great team collaboration and customer relationships that drive sales growth.
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Features
- Live Chat Software
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Tango bundles simple technology, great rewards, and expert service to help companies get the most out of their reward programs.
Tango’s mission is simple: We make gift cards easy to send and awesome to receive. By bundling easy-to-use technology, desirable incentives, and expert service, we help companies get the most out of their reward and incentive programs—from customer acquisition to employee engagement. With our leading reward-delivery technology, customers can instantly deliver digital gift cards to their target audiences, maximizing impact and driving real business results.
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Features
- Live Chat Software
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Build customer relationships for life with data-first digital marketing
Meet Salesforce Marketing Cloud, the leading marketing solution to increase engagement with every consumer. Use powerful data management to collect, organize, and securely store first-, second-, and third-party data alongside offline data to create complete consumer data profiles. Tailor every interaction along the journey with your brand using built-in AI. Then, engage each individual consumer at scale using industry-leading email, mobile, advertising, and social solutions.
Learn more about Salesforce Marketing Cloud
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Features
- Live Chat Software
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
monday sales CRM empowers sales teams to manage every aspect of their sales cycle and customer data in one centralized place.
monday sales CRM is a cloud-based Work OS, where teams create workflow apps in minutes to run their processes, projects, and everyday work.
Teams shape workflows and projects, code-free, with an adaptive platform that automates manual work and connects teams in a digital workspace.
The platforms features include: customizable workflow templates, time tracking, automations, data dashboards, and integrations with popular tools.
More than 100,000 companies around the world rely on monday.com.
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Features
- Live Chat Software
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Centralize o atendimento de seu cliente e acompanhe a produtividade da sua equipe por meio de dados e insights.
Aumente suas vendas com a simplicidade e agilidade de uma conversa
Com Zenvia Conversion você reduz o tempo de espera dos seus clientes aumentando a conversão de vendas otimizando a experiência do seu consumidor por meio de conversas inteligentes e em múltiplos canais, ao mesmo tempo garantir uma melhor performance do seu time comercial através de dados e integrações.
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Features
- Live Chat Software
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Yotpo's eCommerce Retention Marketing Platform helps brands win customers for life with reviews, SMS, email, loyalty, and subscriptions
Yotpo’s eCommerce Retention Marketing Platform helps brands of all sizes to strengthen their relationships with consumers. With unified, data-driven solutions for loyalty, SMS and email marketing, reviews, subscriptions, and more, Yotpo helps brands deliver winning, cohesive customer experiences that drive eCommerce growth. Yotpo is a Forbes Cloud 100 company with offices worldwide including the United States, Canada, Israel, United Kingdom, Bulgaria, and Australia.
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Features
- Live Chat Software
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Apollo is the platform for your entire end-to-end sales strategy.
Apollo is an all-in-one sales intelligence platform with tools to help you prospect, engage, and drive more revenue. Sellers and marketers use Apollo to discover more customers in market, connect with contacts, and establish a modern go-to-market strategy.
Founded in 2015, Apollo.io is a leading data intelligence and sales engagement platform trusted by over 10,000 customers, from rapidly growing startups to global enterprises.
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Features
- Live Chat Software
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Alchemer offers the world’s most flexible feedback & data collection platform that allows organizations to effectively close the loop.
Alchemer offers the world’s most flexible feedback and data collection platform that allows organizations to close the loop with their customers and employees quickly and effectively. Our mission is to give every customer and employee a voice, and to make every voice matter. Alchemer serves more than 13,000 global CX, HR, and market research customers, including many Fortune 500 companies.
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Features
- Live Chat Software
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Automate your Customer Engagement operations in minutes with ready-to-use templates. Try Pipefy for free.
Pipefy is a no-code workflow automation software that empowers managers to create and automate workflows without technical skills.
Improve customer engagement with Pipefy by standardizing workflows, automating emails, streamlining customer requests, and optimizing your onboarding process with an intuitive, easy-to-use, no-code platform.
Follow the steps of companies such as Visa, IBM, Volvo, Santander, and Kraft Heinz. Improve speed, deliver higher-quality outcomes, and make data-driven decis
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Features
- Live Chat Software
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
See why 8,000+ companies trust Front for their customer engagement needs.
Front is a customer operations solution that enables customer-facing teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations.
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Features
- Live Chat Software
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Influitive is a customer engagement and loyalty platform, helping B2B companies acquire, grow, and retain customers - at scale.
Influitive is the leader in B2B customer engagement. The platform has it all. With advanced targeting and segmentation, discussion forums, private 1-1 and group chat, embeddable widgets, and gamified missions to mobilize customers and support critical initiatives. Source product feedback, testimonials, case studies, acts of advocacy, volunteers for a CAB, and so much more!
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Features
- Live Chat Software
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Qualtrics CustomerXM makes it easy for companies to monitor, respond, and improve every key moment along the customer journey.
Qualtrics CustomerXM (CX) is the worlds most agile platform for customer experience improvement, making it easy for companies to monitor, respond, and improve every key moment along the customer journey and incorporate customer feedback into every decision. With flexible role-based dashboards, dynamic case management, and full CRM integration, you have the power to deliver unmatched customer experience. Request a personalized demo or sign up for a free account to get started!
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Features
- Live Chat Software
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Capitalize on customer insight, improve front-line efficiency and effectiveness, streamline critical business processes.
Make the most of relationships with customers by capitalizing on customer insight, improving front-line efficiency and effectiveness,streamlining critical business processes across and beyond customer touch points, and quickly adapting to changing business and customer needs.
Learn more about SAP Customer Experience
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Features
- Live Chat Software
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
We help practices save time, grow revenue, and run smoothly.
For 23 years, Solutionreach has been helping vision, dental, and medical organizations of all sizes implement technology that supports practice-wide efficiency and revenue growth with flexible patient communications and office operations tools built for scale. With digital tools like appointment reminders, two-way texting, batch messaging, online payments, and more, SR provides an all-in-one solution to connect with patients through customizable, personalized touchpoints.
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Features
- Live Chat Software
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Pendo provides unique customer engagement solutions for your unique customers. Guide users to the features that benefit them the most.
Deliver digital experiences that customers love with Pendo. Scale customer onboarding by designing guided experiences that are proven to accelerate time to value. Leverage best-in-class product analytics to understand successful user behaviors and automatically drive users to the features that benefit them the most. Improve customer engagement by curating the perfect first impression as well as a frustration-free experience at the start of the customer journey.
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Features
- Live Chat Software
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Genesys Cloud CX makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement
The Genesys Cloud CX platform is the next-generation, all-in-one omnichannel cloud contact center solution that helps you effectively manage inbound volume and outbound campaigns using powerful routing capabilities. A unified desktop enables agents to get a 360-view of your customer, and seamlessly switch between channels and interactions. Drill-down analytics, recording policies and workforce management are built in. Weekly feature releases ensure you'll always exceed customer expectations.
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Features
- Live Chat Software
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
Cloud-based, scalable service management software for internal- and external-facing support teams.
Founded in 2003, Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across IT, HR, GRC, Facilities, Finance, Legal and B2B Customer Support.
By combining enterprise-level functionality with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, scalable, and fully configurable platform that empowers businesses to achieve service excellence.
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Features
- Live Chat Software
- Feedback Management
- Reporting/Analytics
- Communication Management
- Multi-Channel Communication
- Customer History
