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Customer Engagement Software

Customer Engagement software helps marketers and business managers create and track customer experiences with personalized, engaging content. Customer engagement software often includes digital and mobile engagement tools, live chat, gamification options, personalized web content, and dynamic forms. Related tools can be found in the Customer Relationship Management software, Customer Loyalty software, Customer Satisfaction software, Gamification software, and Blog software.

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Explore the most reviewed products by our users on the Customer Engagement Software

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Cloud-based customer engagement tool that helps auto dealers manage New Car, Service, Pre-Owned and Insurance Sales and Marketing. Learn more about INFOMAN eCRM
Cloud-based customer engagement tool that helps auto dealers manage New Car Sales, Service Marketing, Pre-Owned showrooms and Insurance Marketing. Learn more about INFOMAN eCRM

Features

  • Live Chat Software
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History
An all-in-one user onboarding platform for web-based apps. Create beautiful onboarding experiences to improve adoption & retention. Learn more about Product Fruits
Product Fruits is a no-code user onboarding platform for web-based apps. It allows you to onboard new as well teach existing ones something new. Our powerful feature set includes interactive product tours, guides & walkthroughs; hints, beacons & tooltips; onboarding checklist; in-app announcements; NPS & surveys, user feedback widget; help center and a fully integrated knowledge base. Our customers achieve higher conversions, lower churn and less support tickets. Learn more about Product Fruits

Features

  • Live Chat Software
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History
Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution. Learn more about Zoho CRM
Zoho CRM offers businesses of all sizes and types a way to stay in touch with prospects and customers alike. Turn prospects into customers with website visitor tracking and live chat options. Engage with customers across email, telephone, social media and other channels anytime, anywhere with an Omnichannel CRM. Learn more about Zoho CRM

Features

  • Live Chat Software
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History
Freshworks Customer Service Suite-an AI-first, omnichannel solution that combines conversational support and ticketing capabilities. Learn more about Freshworks Customer Service Suite
Step into the future of customer service with Freshworks Customer Service Suite, an AI-first, all-in-one solution. The Customer Service Suite provides a seamless experience across channels, from automated self-service to agent-led conversational support, plus advanced ticketing management for issues that require collaboration across teams, and provides actionable insights for leaders. Freshworks Customer Service Suite builds on our proven track record of offering world-class, omnichannel support Learn more about Freshworks Customer Service Suite

Features

  • Live Chat Software
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History
Zoho CRM Plus unifies all the different touchpoints of a business along with the data collected in each of them in one platform. Learn more about Zoho CRM Plus
Zoho CRM Plus empowers businesses of all sizes with a unified customer experience platform that helps them engage with customers across all stages of their lifecycle and turn them into valuable brand advocates. Key features include unified sales, marketing, and customer service, omnichannel customer engagement, a 360- degree customer view, inter-team collaboration tools, advanced analytics, built-in AI, and more. Learn more about Zoho CRM Plus

Features

  • Live Chat Software
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History
Zoho Desk lets you engage with your customers from anywhere, on any device, and through any channel from a single platform. Learn more about Zoho Desk
Zoho Desk lets you manage customer communication from anywhere, on any device, and through any channel over the internet. Create your brand's user community, engage with website visitors via live chat and guided conversations, integrate with Zoho CRM to communicate with customers on the right channel and at the right time, with data intelligence that auto-suggests the best time to get in touch, and personalize response based on the type of customer - prospect, lead, or customer. Learn more about Zoho Desk

Features

  • Live Chat Software
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History
Manage your customer communication via the most relevant messaging apps for marketing, sales, and customer service. Learn more about Sinch Engage
Sinch Engage (previously known as MessengerPeople) is your all-in-one platform to leverage WhatsApp, Facebook Messenger, Instagram Direct Messaging, Apple Messages for Business, Telegram, Viber and Webchat easily and professionally for marketing, sales, and customer service. Rely on our official partnerships with all relevant messaging apps, a 100% privacy compliant platform and a large global team of experts available 24/7.​ Learn more about Sinch Engage

Features

  • Live Chat Software
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History
End-to-end WhatsApp API solution designed for small and medium-sized businesses for efficient sales, marketing, and customer support. Learn more about WATI
WATI is an end-to-end WhatsApp API solution for SMBs. Using powerful chatbots, APIs, integrations, and customer intelligence capabilities, WATI enables efficient sales, marketing, and customer support. With over 6000 brands across 78 countries using WATI, our customers have generated $35M in sales, increased customer acquisition by 72%, improved customer satisfaction by 87%, and reduced support costs by $10K. Learn more about WATI

Features

  • Live Chat Software
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History
India Local product
Digital Customer Experience Platform with embedded AI. Track & Respond to Queries on Social,Email,Chat,Whatsapp,Reviews,etc. with ease. Learn more about Simplify360
We are a digital customer experience platform. Manage Email, Chat, In-App chat, Social Media Messages; Get Robust social listening, analytics and actionable insights. We also support new eco-systems such as reviews - mobile, locations, instant messengers - WhatsApp, Line, Viber, WeChat. Our USP is that the CX is native first, allowing brands unparalleled efficiency in managing their omnichannel needs. We also provide embedded AI and chatbot solutions. We are among the lowest cost to own! Learn more about Simplify360

Features

  • Live Chat Software
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History
Meet your Digital HQ for Customer Engagement. Deliver standout customer experiences with Slack.
Meet your Digital HQ for Customer Engagement. Deliver standout customer experiences by putting the experts, tools and information your agents need at their fingertips. Bring the right teams together to speed up resolution times. Swarm cases and incidents in real time and easily loop in experts across the company. Collaborate and solve problems aloud with Slack Huddles. Get answers across files, messages and channels with AI-powered search. Boost productivity with automated workflows. Learn more about Slack

Features

  • Live Chat Software
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History
Ideal for businesses of all sizes, it is a customer engagement tool that provides users with eCommerce brand discovery options.
Ideal for businesses of all sizes, it is a customer engagement and communication tool that provides users with eCommerce brand discovery options. Learn more about Viber

Features

  • Live Chat Software
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History
Zendesk Support is the leading help desk software built for better customer relationships.
Zendesk Suite is the customer service solution that is easy to use and scales with your business. On average, companies using Zendesk increase customer satisfaction by 25% and agent productivity by 30% - at any scale. Your customer interactions live in a single interface with features like web widgets, pre-defined ticket responses, and more. Get set up and run quickly. Zendesk Suite includes Ticketing System, Help Center, Community Forum, Messaging, Talk, Explore, and Sunshine Conversations. Learn more about Zendesk Suite

Features

  • Live Chat Software
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History
Hootsuite helps you build your brand, strengthen connections with customers, and drive real business results with social media.
Social media is a wild place to do business. That’s why thousands of brands rely on Hootsuite’s tools and expertise to bring order to the chaos. Launch brilliant social campaigns, deliver 5-star social commerce experiences, and manage all your customer conversations in one place. Plus, get access to industry leading certifications, training, and coaching to help you push your results on social media further, faster. Learn more about Hootsuite

Features

  • Live Chat Software
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History
Freshdesk is an easy-to-use customer service software that helps over 50,000 businesses worldwide create stellar customer experiences.
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 50,000 customers, including Bridgestone, HP, Harvard University and DHL. Learn more about Freshdesk

Features

  • Live Chat Software
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History
Engage with your customers and close deals in half the time with Pipedrive's smart CRM software! Try it free and see for yourself.
Pipedrive CRM helps you engage with your customers and close deals in half the time! Unify all customer interactions, automate workflows and use dedicated features to boost engagement levels, keep your leads hot and fill your pipeline with new leads. Our reports show that within the 1st year of using Pipedrive, users' mean time to win decreased by 47% on average. Try Pipedrive for 14 days and see for yourself! Learn more about Pipedrive

Features

  • Live Chat Software
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History
Adding LiveChat to your website gives customers the chance to talk to you directly and address any questions they may have instantly.
LiveChat allows for instant communication with website visitors and enables prompt resolution to their questions or concerns. Plus it provides the option for tracking your visitors and sending personalised messages to appear based on specified conditions, such as the number of visited pages or time spent on the website. Learn more about LiveChat

Features

  • Live Chat Software
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History
Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
LiveAgent is an award winning customer engagement application designed specifically for businesses who want to create exceptional experiences with their customers across all customer-preferred channels. LiveAgent offers powerful reporting features, easy-to-use tools, and customizable templates that will help your team engage with customers efficiently in real time to reduce customer churn. Get started today with a free 1 month trial and discover why so many businesses use LiveAgent! Learn more about LiveAgent

Features

  • Live Chat Software
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History
Intercom is an AI powered, automation-first, customer service platform that enables businesses to deliver fast support at scale.
Intercom is the only complete Customer Service solution that provides a seamless customer experience across automation and human support, delivering increased customer satisfaction while reducing costs. We're building a future where most customer conversations are successfully resolved without needing human support, freeing up the team to work on higher value customer conversations. Learn more about Intercom

Features

  • Live Chat Software
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History
TeamSupport's ticketing and live chat solutions simplify workflows, improve customer satisfaction, and make agents' lives easier.
TeamSupport is a robust customer support solution designed to improve customer satisfaction, simplify workflows, and make agents’ lives easier. We empower teams of all sizes to consolidate channels, shorten time to resolution, collaborate with external departments, and garner valuable customer insights in one intuitive dashboard. TeamSupport is here to help agents tackle their most pressing challenges with a nimble solution that’s easy to learn and implement. Learn more about TeamSupport

Features

  • Live Chat Software
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History
Get more data—like signups, feedback, and anything else—with forms designed to be refreshingly different.
Typeform is a refreshingly different form builder. We help over 150,000 businesses collect the data they need with forms, surveys, and quizzes people enjoy. Designed to look striking and feel effortless to fill out, Typeform drives 500 million responses every year and integrates with essential tools like Slack, Zapier, and Hubspot. Learn more about Typeform

Features

  • Live Chat Software
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History
Save time and reduce costs with innovations that reimagine your customer relationships.
Built on the world’s #1 CRM platform, Communications Cloud enables B2C, B2B, and wholesale communications service providers (CSPs) to move to a catalog-driven digital BSS. With purpose-built industry functionality and all the capabilities of Sales Cloud and Service Cloud, service providers of all sizes can quickly adapt to changing customer expectations, drive faster time to value, and unify every part of the organisation — from marketing to retail channels to customer care and operations. Learn more about Salesforce Service Cloud

Features

  • Live Chat Software
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History
SogoCX enables businesses to customize, launch, and learn from a complete customer experience management program.
The SogoCX platform is designed to help organizations listen to, analyze, and gain actionable insights from the feedback of their most important stakeholders. From design and distribution to analysis and closed-loop follow-up, the SogoCX platform enables a complete customer experience management program. Real-time actionable insights, complete customer journey tracking, Natural Language Processing, and predictive analysis are designed to solve business challenges. Learn more about Sogolytics

Features

  • Live Chat Software
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History
A powerful online CRM system to manage sales & marketing activities for your business. Integrated, highly configurable, easy to use.
Apptivo's online CRM system is a powerful tool to manage your sales, marketing, and much more. CRM sits at the core of Apptivo's integrated suite of business apps, providing a complete suite to tools to gain a 360 view of your customer. Our CRM includes lead management, an opportunity pipeline with intuitive dashboards, and flexible workflow tools including marketing automation. Everything is completely accessible from your Android or iOS device and integrated with Office365 & G Suite. Learn more about Apptivo

Features

  • Live Chat Software
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History
Twilio SendGrid is the leading cloud-based email delivery platform, trusted by over 80,000 of the world's fastest-growing brands.
Twilio SendGrid is a leader in customer communications. Our trusted, cloud-based email delivery platform helps marketers and developers send with confidence. We are trusted by over 80,000 global customers, big and small, to drive engagement and growth through their email program. In addition to our award-winning API, Twilio SendGrid's Marketing Campaigns offers powerful, one-to-many sending, straightforward segmentation, flexible and frustration-free campaign editing and actionable analytics. Learn more about SendGrid

Features

  • Live Chat Software
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History
Powerful, easy to use marketing automation software that helps generate qualified leads and translate marketing spending into revenue.
Adobe Marketo Engage is as a centralized marketing hub for orchestration and execution of cross channel campaigns to acquire, engage, nurture, expand and retain customers, throughout complex buying journeys. Marketo Engage facilitates alignment between marketing and sales team to drive revenue and growth for the organization, with efficiency at scale. Learn more about Marketo Engage

Features

  • Live Chat Software
  • Feedback Management
  • Reporting/Analytics
  • Communication Management
  • Multi-Channel Communication
  • Customer History