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Remote Support Software

Remote Support software helps IT professionals provide remote computer support with tools like screen sharing, text chat, and monitoring. Other features include online meetings and training tools, audio and video recording, and drawing tools. In addition to remote support software, buyers may also be interested in Customer Relationship Management software, Customer Service software, Online CRM software, Knowledge Management software, Call Center software, Help Desk software, Complaint Management software, Issue Tracking software, ITSM software, and Live Chat software.

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Explore the most reviewed products by our users on the Remote Support Software

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Zoho Assist provides a simple and straight forward user interface to connect to remote computers anywhere on the globe. Learn more about Zoho Assist
Access your computer or mobile device from anywhere, anytime using Zoho Assist; your one-stop solution for remote support, screen sharing and unattended access. Get started today with one of the industry's most secure, reliable and affordable software. Requires no prior installation. Cross-platform support available. Works across devices. Supports all major web-proxies and firewalls. Learn more about Zoho Assist

Features

  • Diagnostic Tools
  • Session Recording
  • File Sharing Software
  • Surveys & Feedback
  • Session Transfer
  • Reporting/Analytics
  • Unattended Access
  • Access Controls/Permissions
  • Collaboration Tools
  • Remote Monitoring & Management
  • Real Time Notifications
  • Chat/Messaging
ManageEngine PAM360 Complete privileged access security for enterprise IT Learn more about ManageEngine PAM360
ManageEngine PAM360 is a comprehensive privileged access security solution for enterprise IT teams. It empowers businesses with complete privileged access governance and facilitates deep correlation of privileged access data with overall network data from a single, central console. Apart from warranting a tight privileged access security, PAM360 also aids businesses pass compliance audits by providing various out-of-the box compliance reports that relay organizational security. Learn more about ManageEngine PAM360

Features

  • Diagnostic Tools
  • Session Recording
  • File Sharing Software
  • Surveys & Feedback
  • Session Transfer
  • Reporting/Analytics
  • Unattended Access
  • Access Controls/Permissions
  • Collaboration Tools
  • Remote Monitoring & Management
  • Real Time Notifications
  • Chat/Messaging
Remote Access Plus is a secure remote support solution that lets you remotely govern computers anywhere on the globe Learn more about ManageEngine Remote Access Plus
Remote Access Plus is a secure and comprehensive enterprise remote support solution that helps system administrators and IT help desk technicians in troubleshoot Windows, Mac and Linux computers from a central location. Powerfully built tools like advanced remote desktop sharing, remote command prompt, registry, Wake on LAN, remote shutdown, file manager and more enables elite remote assistance and considerably reduces troubleshooting time from days to minutes. Learn more about ManageEngine Remote Access Plus

Features

  • Diagnostic Tools
  • Session Recording
  • File Sharing Software
  • Surveys & Feedback
  • Session Transfer
  • Reporting/Analytics
  • Unattended Access
  • Access Controls/Permissions
  • Collaboration Tools
  • Remote Monitoring & Management
  • Real Time Notifications
  • Chat/Messaging
RemoteCall offers simple and secure remote assistance to any device. We provide exceptional service to tackle issues remotely. Learn more about RemoteCall
RemoteCall is a pioneering cloud-based remote support supplier that provides a fast and reliable solution for remote support through a web browser and on-demand sessions. Our product is widely accepted by a range of industries including financial services, telecommunication, and manufacturing. RemoteCall provides support via PCs and mobile devices, as well as visual support via smartphone camera that allows you to share your screen in real time. Learn more about RemoteCall

Features

  • Diagnostic Tools
  • Session Recording
  • File Sharing Software
  • Surveys & Feedback
  • Session Transfer
  • Reporting/Analytics
  • Unattended Access
  • Access Controls/Permissions
  • Collaboration Tools
  • Remote Monitoring & Management
  • Real Time Notifications
  • Chat/Messaging
RemoteView provides the easiest way to remotely access and control remote PCs and mobile devices, from anywhere in the world. Learn more about RemoteView
RemoteView is a service that lets you remotely access your computers and mobile devices through your internet connection, regardless of time and place. You can easily control your computers and mobile devices in real-time in a quick and secure way. All you need to do is install the agent on your remote computers, Android devices, and servers. Learn more about RemoteView

Features

  • Diagnostic Tools
  • Session Recording
  • File Sharing Software
  • Surveys & Feedback
  • Session Transfer
  • Reporting/Analytics
  • Unattended Access
  • Access Controls/Permissions
  • Collaboration Tools
  • Remote Monitoring & Management
  • Real Time Notifications
  • Chat/Messaging
Specialised in centralised warranty management utilising Blockchain and AI technology for a sustainable manufacturing. Learn more about iWarranty
iWarranty is a next-generation warranty management software tool. At iWarranty, we understand the importance of maintaining high-quality products and ensuring customer satisfaction. That's why we offer a wide range of warranty management services designed to meet the specific needs of clients. Our team of experts can help you optimise your warranty management process, minimise warranty costs and improve customer satisfaction with a great post-purchase experience. Learn more about iWarranty

Features

  • Diagnostic Tools
  • Session Recording
  • File Sharing Software
  • Surveys & Feedback
  • Session Transfer
  • Reporting/Analytics
  • Unattended Access
  • Access Controls/Permissions
  • Collaboration Tools
  • Remote Monitoring & Management
  • Real Time Notifications
  • Chat/Messaging
Slack is your productivity platform. Welcome to the command center of your workday.
Slack is your productivity platform. Welcome to the command center of your workday. Discover a more flexible way to work with all your people, apps and partners in one space. Slack connects people with each other and with their tools and data. Equip teams to be their most efficient and productive—to save time, increase ROI and open up all kinds of opportunities. Slack isn’t just a tool for sending messages. It’s a place where work flows between all your teams, tools, customers and partners. Learn more about Slack

Features

  • Diagnostic Tools
  • Session Recording
  • File Sharing Software
  • Surveys & Feedback
  • Session Transfer
  • Reporting/Analytics
  • Unattended Access
  • Access Controls/Permissions
  • Collaboration Tools
  • Remote Monitoring & Management
  • Real Time Notifications
  • Chat/Messaging
TeamViewer remote support software lets you connect securely to computers, access files and applications, and collaborate.
TeamViewer connects any PC, Server, Device on any platform globally in a few seconds. Available in over 30 languages, TeamViewer is a leading remote desktop tool with over 30,000 new downloads every hour. Currently, there are over 2.0 billion live TeamViewer IDs that access the world's largest and fastest remote connection network.We're serious about security, and we put our customers and their clients first when it comes to protecting them with the latest in technology. Learn more about TeamViewer

Features

  • Diagnostic Tools
  • Session Recording
  • File Sharing Software
  • Surveys & Feedback
  • Session Transfer
  • Reporting/Analytics
  • Unattended Access
  • Access Controls/Permissions
  • Collaboration Tools
  • Remote Monitoring & Management
  • Real Time Notifications
  • Chat/Messaging
Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, inclusive and intelligent experience.
Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, inclusive and intelligent experience. Make meetings more interactive and engaging • Reduce disruptions with background noise removal and voice enhancement • Enable audiences to share their reactions with animated emojis and gesture recognition • Improve audience engagement with next-gen dynamic polling and Q&A by Slido • Customize the stage layout to focus on the content and people that matters most Learn more about Webex

Features

  • Diagnostic Tools
  • Session Recording
  • File Sharing Software
  • Surveys & Feedback
  • Session Transfer
  • Reporting/Analytics
  • Unattended Access
  • Access Controls/Permissions
  • Collaboration Tools
  • Remote Monitoring & Management
  • Real Time Notifications
  • Chat/Messaging
Freshdesk is an easy-to-use customer service software that helps over 50,000 businesses offer stellar customer support remotely.
Freshdesk is a cloud-based helpdesk that enables you to offer customer service from wherever you are. Using Freshdesk on your laptop or mobile phone, you can assist your customers across email, phone, web, social media, live chat, chatbots, and messaging channels like WhatsApp or Facebook Messenger, from a single platform. You can automate workflows, collaborate with context, set up convenient self-service options, and integrate with tools Zoom or TeamViewer to offer effortless remote support. Learn more about Freshdesk

Features

  • Diagnostic Tools
  • Session Recording
  • File Sharing Software
  • Surveys & Feedback
  • Session Transfer
  • Reporting/Analytics
  • Unattended Access
  • Access Controls/Permissions
  • Collaboration Tools
  • Remote Monitoring & Management
  • Real Time Notifications
  • Chat/Messaging
Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier.
Zoho Desk is Zoho's flagship web-based customer service software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With Zoho Desk, you can deliver seamless omnichannel support, improve agent productivity at scale, customize your help desk, leverage powerful AI capabilities, automate mundane tasks, get live performance insights, and deeply integrate with apps you use daily - all without spending a fortune. Learn more about Zoho Desk

Features

  • Diagnostic Tools
  • Session Recording
  • File Sharing Software
  • Surveys & Feedback
  • Session Transfer
  • Reporting/Analytics
  • Unattended Access
  • Access Controls/Permissions
  • Collaboration Tools
  • Remote Monitoring & Management
  • Real Time Notifications
  • Chat/Messaging
BeyondTrust Remote Support (formerly Bomgar Remote Support) securely accesses and supports any device or system, anywhere in the world.
BeyondTrust Remote Support (formerly Bomgar Remote Support) enables secure, instant remote support to customers using Windows, Mac, Android, iOS, or other devices, whether or not they are on the corporate network. Users can fix end systems or troubleshoot issues using screen sharing, remote control, unattended access, file sharing, annotations, and mobile device camera sharing. Real-time chat, canned scripts, collaboration and escalation tools improve technician efficiency. Learn more about BeyondTrust Remote Support

Features

  • Diagnostic Tools
  • Session Recording
  • File Sharing Software
  • Surveys & Feedback
  • Session Transfer
  • Reporting/Analytics
  • Unattended Access
  • Access Controls/Permissions
  • Collaboration Tools
  • Remote Monitoring & Management
  • Real Time Notifications
  • Chat/Messaging
ConnectWise Control provides the ability to view and control devices from anywhere there is an Internet connection.
ConnectWise Control (formerly ScreenConnect) is a fully functional remote support solution. The software gives you the ability to remotely view and control devices from anywhere there is an Internet connection. As a technician, regardless if you primarily support your customers personal computers or a huge enterprise infrastructure, the ability to quickly and effectively resolve problems allows you to save time and improve customer satisfaction. Learn more about ConnectWise ScreenConnect

Features

  • Diagnostic Tools
  • Session Recording
  • File Sharing Software
  • Surveys & Feedback
  • Session Transfer
  • Reporting/Analytics
  • Unattended Access
  • Access Controls/Permissions
  • Collaboration Tools
  • Remote Monitoring & Management
  • Real Time Notifications
  • Chat/Messaging
AnyDesk is a trailblazing and innovative provider of Remote Desktop Software and offers a fast, easy, and secure Remote Support.
AnyDesk is a trailblazing and innovative provider of Remote Desktop Software and offers a fast, easy, and secure solution for Remote Support, Remote Access, and Remote Work. Our customers range from large corporations and government institutions to research facilities, small enterprises, and personal users, connecting devices around the globe. Founded in Stuttgart, Germany, in 2014, AnyDesk has reached 500 million downloads and over 100.000 customers worldwide. Learn more about AnyDesk

Features

  • Diagnostic Tools
  • Session Recording
  • File Sharing Software
  • Surveys & Feedback
  • Session Transfer
  • Reporting/Analytics
  • Unattended Access
  • Access Controls/Permissions
  • Collaboration Tools
  • Remote Monitoring & Management
  • Real Time Notifications
  • Chat/Messaging
A web conferencing solution that empowers you to host interactive online meeting, video conferencing and organize engaging webinars.
Zoho Meeting is a robust web conferencing solution built for online meeting and webinar needs. It is completely browser-based and attendees don't need to download any application to attend a meeting or webinar. Keep your meetings handy using the desktop plugin for Windows, Linux and Mac, iOS app, android app, Google Chrome extension, Firefox extension, embed widget and calendar integrations. Embed webinar registration, polls, Q&A, allow to talk, recording, in-depth analytics, etc Learn more about Zoho Meeting

Features

  • Diagnostic Tools
  • Session Recording
  • File Sharing Software
  • Surveys & Feedback
  • Session Transfer
  • Reporting/Analytics
  • Unattended Access
  • Access Controls/Permissions
  • Collaboration Tools
  • Remote Monitoring & Management
  • Real Time Notifications
  • Chat/Messaging
ISL Light remote support software lets you control a remote computer or mobile device. It's cross-platform, secure, fast, customizable.
ISL Light is a web-based remote desktop solution that lets you access and control any Windows, Mac or Linux computer in seconds from any computer or mobile device or to provide ad hoc technical support to mobile device users. Cross-platform, secure, high-speed screen sharing, cloud-based or on-premises license. Rich customization options allow you to rebrand the software to your own corporate identity and apply advanced security measures. Learn more about ISL Light

Features

  • Diagnostic Tools
  • Session Recording
  • File Sharing Software
  • Surveys & Feedback
  • Session Transfer
  • Reporting/Analytics
  • Unattended Access
  • Access Controls/Permissions
  • Collaboration Tools
  • Remote Monitoring & Management
  • Real Time Notifications
  • Chat/Messaging
Splashtop provides high-performing IT solutions: SOS for on-demand help and Remote Support for unattended access.
Splashtop's suite of solutions revolutionizes IT management. Splashtop SOS allows quick on-demand remote assistance, handling unexpected issues promptly. Splashtop Remote Support offers unattended access to all devices, easing regular IT tasks. Splashtop Enterprise optimizes large-scale operations by helping manage and monitor remote workstations efficiently with service desk capabilities. These tools cater to IT's evolving needs, delivering secure, high-performance remote access and support. Learn more about Splashtop

Features

  • Diagnostic Tools
  • Session Recording
  • File Sharing Software
  • Surveys & Feedback
  • Session Transfer
  • Reporting/Analytics
  • Unattended Access
  • Access Controls/Permissions
  • Collaboration Tools
  • Remote Monitoring & Management
  • Real Time Notifications
  • Chat/Messaging
Jira Service Management is an ITSM software that unlocks high-velocity teams to deliver great service experiences fast and together.
Jira Service Management is an ITSM solution that unlocks high-velocity IT, dev, operations, and business teams. Empowered teams can deliver great service experiences, without the complexity of traditional ITSM, and coordinate efforts for even more impact through Jira’s open collaborative platform. Streamlined workflows, automation rules, queues, SLAs, and a self-service portal all empower IT, dev, operations, and business teams to deliver exceptional service management at scale with no silos. Learn more about JIRA Service Management

Features

  • Diagnostic Tools
  • Session Recording
  • File Sharing Software
  • Surveys & Feedback
  • Session Transfer
  • Reporting/Analytics
  • Unattended Access
  • Access Controls/Permissions
  • Collaboration Tools
  • Remote Monitoring & Management
  • Real Time Notifications
  • Chat/Messaging
Online ITSM Service Desk with Incident, Problem, Change, Release & Asset Management, in addition to powerful ticketing & automation
Freshservice is an intelligent, right-sized ITSM solution that delivers exceptional employee experiences with an intuitive, scalable, no-code solution. With its state-of-the-art AI and ML capabilities, Freshservice helps organizations ease an IT agents workload and improve their productivity by automating mundane tasks. In addition to its AI capabilities, Freshservice is flexible and scalable enough to be used by both: companies relying on legacy systems and modern enterprises. Learn more about Freshservice

Features

  • Diagnostic Tools
  • Session Recording
  • File Sharing Software
  • Surveys & Feedback
  • Session Transfer
  • Reporting/Analytics
  • Unattended Access
  • Access Controls/Permissions
  • Collaboration Tools
  • Remote Monitoring & Management
  • Real Time Notifications
  • Chat/Messaging
Web-based remote access solution that makes it simple and secure to access your computer from anywhere.
Instantly work on your files, programs and network just as if you were at your desk. GoToMyPC's remote access solution allows you to remotely access your computer from any location with maximum speed and security. Learn more about GoToMyPC

Features

  • Diagnostic Tools
  • Session Recording
  • File Sharing Software
  • Surveys & Feedback
  • Session Transfer
  • Reporting/Analytics
  • Unattended Access
  • Access Controls/Permissions
  • Collaboration Tools
  • Remote Monitoring & Management
  • Real Time Notifications
  • Chat/Messaging
RemotePC - a fast, secure remote access solution for consumers, small businesses, and enterprises.
RemotePC is a fast and secure remote access solution that allows consumers, businesses and IT professionals to access and control their PCs & Macs remotely from any device including iOS/Android. Connect to your remote computers to work from home or anywhere you choose. RemotePC lets you access your remote computers directly via the web, with no software installation required. Includes plans for consumers, small businesses, and large enterprises Learn more about RemotePC

Features

  • Diagnostic Tools
  • Session Recording
  • File Sharing Software
  • Surveys & Feedback
  • Session Transfer
  • Reporting/Analytics
  • Unattended Access
  • Access Controls/Permissions
  • Collaboration Tools
  • Remote Monitoring & Management
  • Real Time Notifications
  • Chat/Messaging
The most advanced AI-Powered IT Service Management platform out there with generative AI baked into every element of service management
SysAid is the next-gen of AI-Powered ITSM, a comprehensive platform with generative AI baked into every element of service management, all wrapped up in an intuitive, fully conversational user experience. Empowering organizations to deliver exceptional service – automagically. This delights employees with a reliable, easily accessible, and incredibly convenient service experience. Frees up admins so they can focus on more strategic tasks. And liberates organizations to unleash their true potential. Learn more about SysAid

Features

  • Diagnostic Tools
  • Session Recording
  • File Sharing Software
  • Surveys & Feedback
  • Session Transfer
  • Reporting/Analytics
  • Unattended Access
  • Access Controls/Permissions
  • Collaboration Tools
  • Remote Monitoring & Management
  • Real Time Notifications
  • Chat/Messaging
Supremo is an easy-to-use, secure, but affordable remote desktop software for Windows, macOS, iOS, Android, and Linux.
Supremo is an easy-to-use, secure and reliable remote desktop software for Windows, macOS, iOS, Android, and Linux. Its infrastructure is located all over the world. Supremo has all the features to work or provide assistance wherever you are: unattended access, unlimited free address book, online reports, automatic updates, remote printing and much more. Supremo is customizable and UAC compatible. It can be used on an unlimited number of devices and requires no configuration or installation. Learn more about Supremo Remote Desktop

Features

  • Diagnostic Tools
  • Session Recording
  • File Sharing Software
  • Surveys & Feedback
  • Session Transfer
  • Reporting/Analytics
  • Unattended Access
  • Access Controls/Permissions
  • Collaboration Tools
  • Remote Monitoring & Management
  • Real Time Notifications
  • Chat/Messaging
Remote support app designed for connecting to client machines within seconds to securely deliver on-demand or unattended support.
Remote support solution designed for delivering instant unattended and on-demand support to clients located anywhere in the world. Starting at just $25 per month, a FixMe.IT license provides multi-session handling, unlimited on-demand support and access to 150 unattended machines. Other key features include branding, multi-monitor navigation, two-way desktop sharing, file transfer, session recording, reporting, compatibility with legacy operating systems, such as Windows XP, and much more. Learn more about FixMe.IT

Features

  • Diagnostic Tools
  • Session Recording
  • File Sharing Software
  • Surveys & Feedback
  • Session Transfer
  • Reporting/Analytics
  • Unattended Access
  • Access Controls/Permissions
  • Collaboration Tools
  • Remote Monitoring & Management
  • Real Time Notifications
  • Chat/Messaging
Atera is the ultimate, all-in-one remote support solution for MSPs and IT pros. Everything you need in one place. Try for Free now!
Atera’s all-in-one platform enables IT professionals to provide remote support to end users anytime, anywhere. Our Remote Monitoring & Management is bolstered by built-in integrations with Splashtop RMM, Splashtop SOS, and AnyDesk. Patch and update, resolve issues, and perform maintenance with our Helpdesk, IT Automation, AI-powered Ticketing, and customizable Reporting and Analytics – all in one dashboard. Pay-per-technician to scale operations across unlimited devices and reduce menial load. Learn more about Atera

Features

  • Diagnostic Tools
  • Session Recording
  • File Sharing Software
  • Surveys & Feedback
  • Session Transfer
  • Reporting/Analytics
  • Unattended Access
  • Access Controls/Permissions
  • Collaboration Tools
  • Remote Monitoring & Management
  • Real Time Notifications
  • Chat/Messaging

Remote Support Software Buyers Guide

What is remote support software?

Remote support software allows IT professionals to provide remote computer support to both customers and internal network users. By making use of tools like screen sharing and text chat, IT support staff can assist users with technical support issues as if they were sitting at the same workstation or mobile device as the end user. Remote support sessions can then be recorded in their entirety in order to be used at a later date for customer service, training, or compliance purposes.

The benefits of remote support software

  • Improved customer service:  By placing the IT specialist and customer in the same virtual space, remote support software allows companies to decrease the turnaround time needed to solve customer service issues. Remote support software apps also utilize call-logging, customer survey generation, and integration with customer relationship management software to provide and record critical customer service data.
  • Powerful training tools:  Most remote support software apps provide a session recording feature. By allowing you to record the entire customer support transaction, support staff can be trained for potential troubleshooting sessions by using real-life examples of how customer service instances should (or shouldn't) be handled.
  • Internal IT support:  Remote support software also allows your IT staff to support internal employees. By allowing you to access mobile devices and desktops within your own organization, IT staff can install, troubleshoot, and update software remotely. IT specialists can also use remote desktop control to train users on how to use apps vital to your organization's operation.

Typical features of remote support software

  • Remote access/control:  Allows support staff to control client screens remotely.
  • Screen sharing:  Shares the current view of a client's screen with other remote users.
  • Real-time chat:  Allows users to chat with remote clients and other users.
  • File sharing:  Transfers files between remote devices during support sessions.
  • Session recording:  Records active support and chat sessions for auditing and training.
  • Diagnostic tools:  Allows support personnel to access a client's system information, such as hardware and software configurations.

The remote support software directory lets you filter by feature(s) to view only options that meet your business needs, which can help narrow your software shortlist.

Considerations when purchasing remote support software

  • Remote support vs. remote access:  Although many remote support software offerings provide tools to communicate directly with an end user or customer, others are solely designed to allow IT staff to remotely control desktops and mobile devices for the purpose of maintaining your organization's software and hardware. In these cases, customer service features like real-time chat and session recording may incur additional costs.
  • Security concerns:  Depending on the type of information being shared via remote support apps, it's important to consider industry standards for what can and cannot be shared between users. Using a desktop sharing feature may violate personal or corporate privacy regulations (e.g., HIPAA, DOD) as it could inadvertently expose data between the screen sharer and the remote viewer.
  • CRM integration:  Many CRM offerings currently have built-in customer support functionality that allows support staff to communicate directly with customers via chat windows and record these transactions as part of a customer service transaction. In many cases, this functionality may eliminate the need for remote support software.
  • Remote support software will increasingly depend on artificial intelligence (AI) and machine learning to automate customer service:  AI is already being used to communicate with users via automated chatbots. Considering that 68% of small businesses will adopt AI in some respect over the next one to two years , expect to see an expansion of its role in the remote support software space. Not only will we see AI engaging with customers to diagnose serviceable symptoms, we will also see AI accessing remote devices to automatically resolve issues in a more efficient manner.
  • Remote employees means remote support:  Employers and employees are increasingly seeing the benefits of working remotely . As a result, the coming years will see more and more companies of all sizes shifting to a decentralized workplace, bringing new challenges to the remote support sector. Companies must continue to find reliable ways to support a mobile workforce that has become more reliant on the use of integrated mission-critical apps.