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Customer Success Software

Customer Success software helps companies ensure that their clients achieve the outcomes intended by these companies (such as customer retention and satisfaction).

Featured software

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Explore the most reviewed products by our users on the Customer Success Software

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HelpHero is an easy and affordable software tool used to create better onboarding and help experiences for app users with no code Learn more about HelpHero
HelpHero is an easy and affordable software tool used to create better onboarding and help experiences for app users. HelpHero lets you create interactive and easy to follow product tours in minutes, helping users get started and adopt new features quicker than ever. Best of all, no coding or big budgets are required. Plus, all plans include advanced features including custom CSS, audience targeting, multi-page tours and more. Fast & easy set up. Visit https://helphero.co to try it for free. Learn more about HelpHero

Features

  • Customer Engagement Software
  • Onboarding Software
  • Usage Tracking/Analytics
  • Reporting/Analytics
Data-driven AI customer success platform that helps SaaS businesses to accelerate their MRR growth. Learn more about Churn360
Churn360 is an AI Driven Customer Success Software that combines customer’s data that is spread across multiple SaaS products. All these data are consolidated into a single dashboard that is easy to use & convenient for your customer success manager. Churn360 also provides features like playbook automation, customer onboarding, customer journey mapping and tracking, surveys to effectively assist the customers in various circumstance leading to reduced customer churn and thus increase retention. Learn more about Churn360

Features

  • Customer Engagement Software
  • Onboarding Software
  • Usage Tracking/Analytics
  • Reporting/Analytics
Intelligent Growth platform for Customer Success and Account Management teams, focussed on Expansion Learn more about SmartKarrot
1. Built on a foundation of Augmented Intelligence, SmartKarrot proactively handles complex use cases around Expansion & Retention. Across multiple products, service lines and geographies. 2. Our Intense focus on Automation & Playbooks allows our customers to scale efficiently. 3. Our New Age Design with a PLG mindset allows for a great experience for users. 4. Our unlimited user packages allows our clients to become truly Customer Centric, and enables great alignment within teams. Learn more about SmartKarrot

Features

  • Customer Engagement Software
  • Onboarding Software
  • Usage Tracking/Analytics
  • Reporting/Analytics
UserGuiding helps product, customer success, and UX teams onboard users with guided tours and interactive manuals. No-code. Learn more about UserGuiding
Most users struggle to see the full value of a product within the first 14 days (if ever). That's why we built UserGuiding, a no-code user onboarding platform that helps increase adoption and reduce churn using interactive walkthroughs. Guide your users and display help articles they can read without ever leaving your app. The best part? You can do it all without breaking the bank and with zero technical expertise, thanks to our drag-and-drop interface. Learn more about UserGuiding

Features

  • Customer Engagement Software
  • Onboarding Software
  • Usage Tracking/Analytics
  • Reporting/Analytics
An all-in-one user onboarding platform for web-based apps. Create beautiful onboarding experiences to improve adoption & retention. Learn more about Product Fruits
Product Fruits is a no-code user onboarding platform for web-based apps. It allows you to onboard new as well teach existing ones something new. Our powerful feature set includes interactive product tours, guides & walkthroughs; hints, beacons & tooltips; onboarding checklist; in-app announcements; NPS & surveys, user feedback widget; help center and a fully integrated knowledge base. Our customers achieve higher conversions, lower churn and less support tickets. Learn more about Product Fruits

Features

  • Customer Engagement Software
  • Onboarding Software
  • Usage Tracking/Analytics
  • Reporting/Analytics
Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier. Learn more about Zoho Desk
Zoho Desk is Zoho's flagship web-based customer success software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With Zoho Desk, you can deliver seamless omnichannel support, improve agent productivity at scale, customize your help desk, leverage powerful AI capabilities, automate mundane tasks, get live performance insights, and deeply integrate with apps you use daily - all without spending a fortune. Learn more about Zoho Desk

Features

  • Customer Engagement Software
  • Onboarding Software
  • Usage Tracking/Analytics
  • Reporting/Analytics
ZapScale is a customer success platform for B2B SaaS companies. Learn more about ZapScale
ZapScale empowers Customer Success heroes to monitor and manage their customers effectively. With 150 data points from 6 data sources, ZapScale gives you a customer health score that is evidence-based, conjecture-free, and accurate. Automatic alerts and predictive churn analysis, allow you to identify and solve customer pain points proactively with ease and efficiency. We help you ensure your customers get continuous value from your solution. Learn more about ZapScale

Features

  • Customer Engagement Software
  • Onboarding Software
  • Usage Tracking/Analytics
  • Reporting/Analytics
Bettermode is an all-in-one community platform that unifies knowledge base, Q&A, and resource center to drive customer success. Learn more about Bettermode
Bettermode is an all-in-one community platform that lets you unify knowledge base, Q&A, and resource center in one place to drive customer success and retention. It is popular for its unmatched level of customization, premade community templates, apps, and embeddable widgets. Empower your customers to help each other in a brand community and enable them to find solutions from a robust content library. Improve customer engagement, collect feedback, educate customers, and drive product adoption. Learn more about Bettermode

Features

  • Customer Engagement Software
  • Onboarding Software
  • Usage Tracking/Analytics
  • Reporting/Analytics
Custify is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value. Learn more about Custify
Custifys Customer Success Platform is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value. Aside from in-product usage insights, it also gathers data from various systems like CRM, support or billing automatically and presents all relevant customer success KPIs and client interactions in an easy to understand dashboard. For low-touch workflows, it has a sophisticated automation engine built-in as well. Learn more about Custify

Features

  • Customer Engagement Software
  • Onboarding Software
  • Usage Tracking/Analytics
  • Reporting/Analytics
Zendesk Support is the leading help desk software built for better customer relationships.
Zendesk Suite is the customer service solution that is easy to use and scales with your business. On average, companies using Zendesk increase customer satisfaction by 25% and agent productivity by 30% - at any scale. Your customer interactions live in a single interface with features like web widgets, pre-defined ticket responses, and more. Get set up and run quickly. Zendesk Suite includes Ticketing System, Help Center, Community Forum, Messaging, Talk, Explore, and Sunshine Conversations. Learn more about Zendesk Suite

Features

  • Customer Engagement Software
  • Onboarding Software
  • Usage Tracking/Analytics
  • Reporting/Analytics
Start for Free with LiveAgent and create amazing customer experiences with the ultimate customer success solution for all businesses.
LiveAgent is a cloud-based Customer Success Software with over 200+ compatible integrations. Improve customer experience, boost customer satisfaction, and drive growth with LiveAgent's powerful features like social media integration, unlimited ticket history, live chat tools, community forums, and more. LiveAgent helps build customer loyalty to 150M end-users worldwide. Start with a 1 month free trial, no credit card required. Learn more about LiveAgent

Features

  • Customer Engagement Software
  • Onboarding Software
  • Usage Tracking/Analytics
  • Reporting/Analytics
TeamSupport's ticketing and live chat solutions simplify workflows, improve customer satisfaction, and make agents' lives easier.
TeamSupport is a robust customer support solution designed to improve customer satisfaction, simplify workflows, and make agents’ lives easier. We empower teams of all sizes to consolidate channels, shorten time to resolution, collaborate with external departments, and garner valuable customer insights in one intuitive dashboard. TeamSupport is here to help agents tackle their most pressing challenges with a nimble solution that’s easy to learn and implement. Learn more about TeamSupport

Features

  • Customer Engagement Software
  • Onboarding Software
  • Usage Tracking/Analytics
  • Reporting/Analytics
Bitrix24 is a free customer success and customer relationship management platform used by 12 million businesses worldwide.
Bitrix24 is #1 free customer success and customer relationship management platform used by 12 million businesses worldwide. It is available in cloud or on-premise with open source code access. Unlimited leads, deals, contacts, companies, quotes, invoices and appointment scheduling. Advanced versions have sales and marketing automation, bulk SMS, campaign management and support for multiple pipelines. Available in 18 different languages. Learn more about Bitrix24

Features

  • Customer Engagement Software
  • Onboarding Software
  • Usage Tracking/Analytics
  • Reporting/Analytics
EngageBay is a simple, affordable all-in-one marketing, sales and service CRM software to acquire, engage, nurture, close leads.
EngageBay is a simple, affordable, all-in-one marketing and sales CRM software built for small businesses and startups to acquire, engage, nurture web visitors and convert them to happy customers. EngageBay's customer success software makes it easy to solve customer problems and helps agents become more productive, managers become more impactful, and customers become more empowered. - all from one easy to use platform. Learn more about EngageBay CRM

Features

  • Customer Engagement Software
  • Onboarding Software
  • Usage Tracking/Analytics
  • Reporting/Analytics
India Local product
Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.
Agile CRM Customer Success Software - Provide superior customer service and maintain satisfied customers over the long term. Agile CRM enables businesses to provide a more personalized customer support experience. With a host of powerful help desk automation features at your fingertips, you will better understand your customers so you can be there to assist when they need you most. Learn more about Agile CRM

Features

  • Customer Engagement Software
  • Onboarding Software
  • Usage Tracking/Analytics
  • Reporting/Analytics
monday sales CRM lets you organize and streamline all your work, and ensure every client gets the personal treatment they deserve.
With monday sales CRM, you can organize and streamline all your work, and make sure each of your clients gets the individualized treatment they deserve. Choose the best view to track your client relationships, how many deals each customer success representative has, or any other report that will help you work better. Learn more about monday sales CRM

Features

  • Customer Engagement Software
  • Onboarding Software
  • Usage Tracking/Analytics
  • Reporting/Analytics
Improve customer satisfaction and CSAT scores by standardizing and automating your CS workflows with Pipefy.
Pipefy is the platform that offers everything you need to help your customers achieve success. Automate and integrate your Customer Service processes with an easy-to-deploy, no-code app, so your team can work on strengthening their relationship with customers. Follow the steps of customer-centric companies around the globe. Improve speed, deliver higher-quality services, and save time to focus on what really matters with Pipefy. Try Pipefy for free. Learn more about Pipefy

Features

  • Customer Engagement Software
  • Onboarding Software
  • Usage Tracking/Analytics
  • Reporting/Analytics
Discover how 8,000+ businesses use Front to drive operational efficiency, prevent churn, improve retention, and propel customer growth.
Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations. Learn more about Front

Features

  • Customer Engagement Software
  • Onboarding Software
  • Usage Tracking/Analytics
  • Reporting/Analytics
Mixmax is the easiest to use Sales Engagement Platform for B2B GTM teams.
Mixmax, the #1 Sales Engagement Platform for B2B GTM teams, helps accelerate revenue at every stage of the customer journey. We amplify AEs, CSMs, and anyone in a customer-facing role, not just the SDRs. By automating repetitive tasks and organizing their daily workflows, we increase reps' productivity and empower them with the tools they need to do what they do best: sell. Mixmax customers see a positive ROI in less than 6 months and go live in less than 1 day. Learn more about Mixmax

Features

  • Customer Engagement Software
  • Onboarding Software
  • Usage Tracking/Analytics
  • Reporting/Analytics
Starter Suite is the fastest, easiest way to get started with a complete CRM.
Find more leads, win more deals, and keep customers happy with out-of-the-box tools built into the world’s #1 CRM suite. Introducing the all-in-one, easy-to-use solutions that bring marketing, sales, and service together. Starter Suite is the fastest, easiest way to get started with a complete CRM. Pro Suite takes Starter to the next level, unlocking customization, automation, and enhanced sales and service functionality. Learn more about Salesforce Starter

Features

  • Customer Engagement Software
  • Onboarding Software
  • Usage Tracking/Analytics
  • Reporting/Analytics
NiceJob helps to increase repeat business and fight churn by capturing the voices of your satisfied customers.
NiceJob helps to increase repeat business and fight churn by capturing the voices of your satisfied customers and sharing this across multiple platforms. You can get your customers to leave you a review or give you a referral. Engage with your customers at each point of their journey to ensure maximum customer satisfaction. No contracts, 14-day free trial, then just $75/month. Learn more about NiceJob

Features

  • Customer Engagement Software
  • Onboarding Software
  • Usage Tracking/Analytics
  • Reporting/Analytics
Website optimization tools used by 450,000+ sites worldwide. Heatmaps, recordings, surveys, live chat, and more included in every plan.
Learn why website visitors aren’t converting to grow sales and capture leads. Installation is easy and doesn’t require coding experience. Quickly find valuable sessions with Optimizable Segments that show you frustrated, confused, bounced visitors and more. For one price, you get Heatmaps, Session Recordings, Surveys, Announcements. Conversion Funnels, Form Analytics, Visitor Profiles, Live Chat & Live View and a real-time Dashboard. Start your free trial today; no credit card required. Learn more about Lucky Orange

Features

  • Customer Engagement Software
  • Onboarding Software
  • Usage Tracking/Analytics
  • Reporting/Analytics
Share information faster with visual context. Create, annotate, and share screenshots, videos, screen recordings, GIFs.
Zight (formerly CloudApp) is on a mission to enable happier & more productive workplaces with better communication to help people save time and reduce misunderstandings. Zight is used for internal and external communication across teams, helping organizations save hundreds of people hours, reducing productivity losses caused by poor communication and misunderstanding, and eliminating unnecessary and draining meetings. Learn more about Zight (formerly CloudApp)

Features

  • Customer Engagement Software
  • Onboarding Software
  • Usage Tracking/Analytics
  • Reporting/Analytics
Cloud-based, scalable service management software for internal- and external-facing support teams.
Founded in 2003, Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across IT, HR, GRC, Facilities, Finance, Legal and B2B Customer Support. By combining enterprise-level functionality with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, scalable, and fully configurable platform that empowers businesses to achieve service excellence. Learn more about Vivantio

Features

  • Customer Engagement Software
  • Onboarding Software
  • Usage Tracking/Analytics
  • Reporting/Analytics
Textline is a business SMS platform offering the best tools for customer support workflow, team collaboration, and process automation.
Use SMS and make customers happy by adding a personal touch to your customer experience while lowering call volume and resolving more issues. Textline is a business SMS platform that offers the best tools for customer support workflow, team collaboration, and process automation. We add text messaging capabilities to your existing landline or give you a new, textable phone number in your local area code. Learn more about Textline

Features

  • Customer Engagement Software
  • Onboarding Software
  • Usage Tracking/Analytics
  • Reporting/Analytics