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Customer Communications Management Software

Customer Communication Management software streamlines, automates, and tracks customer outreach efforts of an organization.

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Explore the most reviewed products by our users on the Customer Communications Management Software

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Simplify customer communication across 6 channels with a user-friendly tool in 100+ languages that integrate with any business system Learn more about Perfect Doc Studio
Doc Studio helps businesses manage multichannel customer communications. The studio is comprised of extremely simple-to-use tools that facilitate the design and delivery of culturally personalized business communications in 100+ languages. Natively integrated with business solutions such as BPM & CRM, it enables customer communications over 6 different channels, while exhibiting a powerful document generation feature at its core. The most cost-effective, yet powerful solution on the market Learn more about Perfect Doc Studio

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Zoho Desk helps businesses unify customer communication over the phone, email, live chat, SMS, social media,l and instant messaging. Learn more about Zoho Desk
Zoho Desk is Zoho's flagship web-based customer service software that helps companies manage customer communication from anywhere, on any device, and through any channel over the internet. It unifies customer communication over the phone, email, live chat, SMS, social media, and instant messaging on a single platform. It helps you sort and prioritize requests, craft the perfect response, and track customer satisfaction levels. Learn more about Zoho Desk

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
India Local product
Digital Customer Experience Platform with embedded AI. Track & Respond to Queries on Social,Email,Chat,Whatsapp,Reviews,etc. with ease. Learn more about Simplify360
We are a digital customer experience platform. Manage Email, Chat, In-App chat, Social Media Messages; Get Robust social listening, analytics and actionable insights. We also support new eco-systems such as reviews - mobile, locations, instant messengers - WhatsApp, Line, Viber, WeChat. Our USP is that the CX is native first, allowing brands unparalleled efficiency in managing their omnichannel needs. We also provide embedded AI and chatbot solutions. We are among the lowest cost to own! Learn more about Simplify360

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
All-In-One Automation Tool with Sourcing, Outreach, Data Enrichment, auto-Updates, ATS/CRM, custom pipelines, smart inbox, and ChatGPT. Learn more about Jobin.cloud
Jobin.cloud is an all-in-one automation tool for finding and engaging with people. Import profiles in bulk, filter and manage them in auto-updating repositories, and easily select the best ones to contact with personalized fields via email or LinkedIn. With ChatGPT's help, you can personalize your messaging in bulk, assign them to jobs and pipelines, and track all conversations with timelines, tags, and notes. Expand your network with LinkedIn connection requests and create your ultimate asset. Learn more about Jobin.cloud

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Bitrix24 is #1 free CRM, customer communication and helpdesk software used by 12 million businesses. Cloud, mobile, open source. Learn more about Bitrix24
Bitrix24 is #1 free CRM, customer communication and helpdesk used by 12 million businesses. Cloud, mobile, open source. Get your free multichannel contact center today and manage email, phone calls, live chat, messengers and social network customer requests in one place. Learn more about Bitrix24

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Cloud-based solution that assists with customer communications through business interactions, automation, messaging and more.
Messaging app that enables real time customer communications for small businesses. Learn more about WhatsApp

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Telegram is a secure and fast messaging application for mobile and desktop devices.
Telegram is a messaging app that offers end-to-end encrypted chats, the ability to send files and media without size limits, group chats with up to 200,000 members, and customizable apps across mobile and desktop platforms. The app is secure and fast and offers features like self-destructing messages, synchronized messaging across devices, an open API, and servers spread worldwide in secure data centers. Learn more about Telegram

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Ideal for businesses of all sizes, it is a customer engagement tool that provides users with eCommerce brand discovery options.
Ideal for businesses of all sizes, it is a customer engagement and communication tool that provides users with eCommerce brand discovery options. Learn more about Viber

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Zendesk offers the industry leading customer support solution.
Zendesk is the leading cloud-based help desk software built for better customer relationships. Interact with customers on any channel: text SMS, web, mobile app, phone, email, social media, and equip your agents with a full history of all customer interactions, including those tracked from 700+ app integrations. See why companies such as Uber, Venmo, Shopify, and LendingClub use Zendesk to lower their support costs and increase customer satisfaction. Learn more about Zendesk Suite

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Freshdesk is an easy-to-use customer service software that helps over 60,000 businesses worldwide create stellar customer experiences.
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat, and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 50,000 customers, including Bridgestone, HP, Harvard University, and DHL. Learn more about Freshdesk

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Improve all customer relationships, from lead generation all the way to conversion with Pipedrive's all-in-one sales solution.
Pipedrive's cutting-edge CRM software helps you save you valuable time and legwork and improve all customer relationships, from lead generation through its nurturing all the way to conversion. Give your reps dedicated tools and automations to step up their sales game, generate more revenue and increase customer satisfaction. 100,000+ customers have already chosen Pipedrive. See why with a 14-day free trial. No CC required! Learn more about Pipedrive

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
LiveAgent is a full-fledged Customer Communications Management system that helps businesses improve sales and retain customers through effective communication. Use segmentation, automation, CRM, and email templates to personalize each interaction to deliver world-class customer experiences across every channel. Add notes, reminders and track service across channels. With a LiveAgent subscription, delivering exceptional customer experiences is easy. Get started with LiveAgent for free today! Learn more about LiveAgent

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
The smarter way for small businesses to do great work Keap organizes your client information & daily work in one place, freeing you up
Grow your business with the all-in-one CRM, sales & marketing software for serious business owners. Our platform organizes your customer information and daily work in one place, freeing you up from repetitive tasks so you have more time to focus on growing your business. Learn more about Keap

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Intercom is an AI powered, automation-first, customer service platform that enables businesses to deliver fast support at scale.
Intercom is the only complete Customer Service solution that provides a seamless customer experience across automation and human support, delivering increased customer satisfaction while reducing costs. We're building a future where most customer conversations are successfully resolved without needing human support, freeing up the team to work on higher value customer conversations. Learn more about Intercom

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
The text messaging service that is crafted to cut through the noise, so you can connect with customers anytime, anywhere.
Text Request is a business texting platform built to ignite customer engagement. We’ve crafted plug-and-play messaging solutions to your everyday communication problems, so you can cut through the noise and connect with customers anytime, anywhere. Text Request is designed to scale with you, from one person handling a few conversations, to thousands of employees sending millions of messages, to custom solutions built on our API. Learn more about how we help busy business leaders like you. Learn more about Text Request

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Userlike is the leading GDPR-compliant software for messaging and automation that helps businesses transform customer communication.
Userlike is a messaging-based CCM solution, combining website chat with mobile messaging. Chat with your customers via your website, Facebook Messenger, WhatsApp, Telegram and SMS. Connect your chatbot and automate parts of your customer interactions. Born and hosted in Germany. Userlike keeps your and your customers' data safe with a 100% GDPR-compliant communication solution. Learn more about Userlike

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
The customer communication tools you need to book clients, manage projects, and get paid. Start your 7 day free trial today.
HoneyBook makes it easy to communicate with customers and clients, manage projects, and get paid—all in one place. With proposals, invoices, contracts, payments, and scheduling at your fingertips, you have everything you need to give clients a great experience. Start your 7 day free trial today. Learn more about HoneyBook

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
NICE CXone is a cloud platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement. With NICE CXone, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—and deliver AI-driven experiences with Enlighten, proprietary AI developed specifically to optimize CX. Learn more about NICE CXone

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Never miss a message with instant notifications and real-time conversations across customer-preferred channels.
Thryv allows you to see every customer conversation in real-time in one single thread inside the Thryv Inbox. Receive messages from popular platforms such as Instagram®, Facebook®, Google or WebChat on your website and conveniently manage and respond to every message in one place. Learn more about Thryv

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Spend less time on the phone while attracting new customers and keeping them engaged with modern tools for today’s busy local business.
Podium is an award-winning marketing and communication platform that uses text messaging to help local businesses attract more leads, convert leads at a higher rate, and retain more customers. Podium's platform consolidates daily communication, online reviews, website chat, marketing campaigns, and mobile payments into a single inbox that has helped over 100k local businesses win. Learn more about Podium

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Weave is the all-in-one customer communication and engagement platform for small business.
Weave is the all-in-one customer communication and engagement platform for small business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local businesses attract, communicate with and engage customers to grow their business. Learn more about Weave

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Tidio is a customer communications management platform that enables you to manage all your communication channels in one dashboard and
Tidio is an AI-powered customer communications management platform that enables you to answer customer questions 24/7. Manage all your live communication channels in one dashboard to offer immediate support. Solve up to 70% of customer problems with Lyro AI - our game-changing AI support agent. Lyro AI is fluent in 7 languages and communicates with multiple customers at once, freeing your support team to focus on high-value or uncommon requests. Generate leads with automation and email marketing Learn more about Tidio

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Bigin helps small businesses move away from spreadsheets and get started with a CRM solution that is truly built for their needs.
We built a dedicated CRM for small businesses to help bridge the gap between lost leads and messy spreadsheets. With the sheer motive to be simple, Bigin is packed with just the right features, with a user-friendly interface, at a pocket friendly price to fit your small business like a glove! Bigin brings you everything you need—multiple pipelines, built-in telephony, workflow, a bunch of seamless integrations and a lot more, just to ensure you manage your customer relationships with ease. Learn more about Bigin by Zoho CRM

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Centralize o atendimento de seu cliente e acompanhe a produtividade da sua equipe por meio de dados e insights.
Aumente suas vendas com a simplicidade e agilidade de uma conversa Com Zenvia Conversion você reduz o tempo de espera dos seus clientes aumentando a conversão de vendas otimizando a experiência do seu consumidor por meio de conversas inteligentes e em múltiplos canais, ao mesmo tempo garantir uma melhor performance do seu time comercial através de dados e integrações. Learn more about Zenvia Conversion

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking
Manage customer communication using Smartsupp's video recordings, conversations tagging, and other Conversation Management assets.
Smartsupp is the only vendor on the market to provide unique Customer Communication Management assets like video recordings, which allow businesses to see each step of every visitor's buyer journey on their website. Apart from video sessions recordings, the live chat also delivers automated messages via chatbots, Conversations Tagging (used to give teams of customer care agents the ability to organize, tag, and make notes on conversations), and many other powerful Conversation Management tools. Learn more about Smartsupp

Features

  • Multi-Channel Communication
  • Batch Communications
  • Chat/Messaging
  • Customer Database
  • Interaction Tracking