---
description: Compare the top Customer Communications Management Software & providers for Indian businesses. Filter by price, feature or user rating to make software selection fast and easy.
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title: Customer Communications Management Software - Compare Prices & Top Sellers - Capterra India
---

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# Customer Communications Management Software

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> Customer Communication Management software streamlines, automates, and tracks customer outreach efforts of an organization.

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## Products

1. [Zoho Desk](https://www.capterra.in/software/169505/zoho-desk) — 4.5/5 (2216 reviews) — Zoho Desk helps businesses unify customer communication over the phone, email, live chat, SMS, social media,l and instant messaging.
2. [Freshdesk](https://www.capterra.in/software/124981/freshdesk) — 4.5/5 (3486 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
3. [Bitrix24](https://www.capterra.in/software/113540/bitrix24) — 4.2/5 (1005 reviews) — Bitrix24 is \#1 free CRM, customer communication and helpdesk software used by 15 million businesses. Cloud, mobile, open source.
4. [Qiscus](https://www.capterra.in/software/1026338/qiscus) — 4.4/5 (7 reviews) — It is a customer communications management solution that helps businesses manage customer data, leads, multi-channel messaging, etc.
5. [WhatsApp](https://www.capterra.in/software/180345/whatsapp) — 4.7/5 (16472 reviews) — WhatsApp helps businesses engage customers, boost sales, and enhance service through direct communication.
6. [Telegram](https://www.capterra.in/software/180347/telegram) — 4.7/5 (6438 reviews) — Telegram is a secure and fast messaging application for mobile and desktop devices.
7. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4093 reviews) — Zendesk offers the industry leading customer support solution.
8. [Viber](https://www.capterra.in/software/180348/viber) — 4.4/5 (4064 reviews) — Ideal for businesses of all sizes, it is a customer engagement tool that provides users with eCommerce brand discovery options.
9. [Pipedrive](https://www.capterra.in/software/132666/pipedrive) — 4.5/5 (3062 reviews) — Improve all customer relationships, from lead generation all the way to conversion with Pipedrive's all-in-one sales solution.
10. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1789 reviews) — Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
11. [Keap](https://www.capterra.in/software/76390/infusionsoft) — 4.1/5 (1299 reviews) — The smarter way for small businesses to do great work. Keap helps businesses organize client information and daily work in one place.
12. [Text Request](https://www.capterra.in/software/167015/text-request) — 4.6/5 (1193 reviews) — Gain a competitive edge with Text Request’s SMS API, SMS marketing, appointment scheduling tools, and white-glove 10DLC registration.
13. [Salesforce Service Cloud](https://www.capterra.in/software/136189/salesforce) — 4.5/5 (831 reviews) — Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels.
14. [Bigin by Zoho CRM](https://www.capterra.in/software/204998/bigin-by-zoho-crm) — 4.7/5 (744 reviews) — Bigin is an affordable, user-friendly CRM that acts as an unified platform for managing customers and your interactions with them.
15. [Weave](https://www.capterra.in/software/141842/weave) — 4.4/5 (693 reviews) — Appointment scheduling solution that helps businesses manage bookings, reminders, payments, email marketing, reviews and more.
16. [HoneyBook](https://www.capterra.in/software/162588/honeybook) — 4.7/5 (691 reviews) — The customer communication tools you need to book clients, manage projects, and get paid. Start your 7 day free trial today.
17. [GoTo Connect](https://www.capterra.in/software/163604/GoTo-Connect) — 4.5/5 (671 reviews) — GoTo makes IT and business communication easy so its customers can do what matters most.
18. [Lime Connect](https://www.capterra.in/software/131558/userlike-live-chat) — 4.6/5 (649 reviews) — Lime Connect is the leading GDPR-compliant software for automation \& messaging that helps businesses transform customer communication.
19. [Tidio](https://www.capterra.in/software/144040/tidio-chat) — 4.7/5 (590 reviews) — Tidio is a customer communications management platform with live chat, help desk, chatbot, and conversational AI features.
20. [NiCE CXone](https://www.capterra.in/software/134775/incontact-call-center-software) — 4.2/5 (582 reviews) — Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
21. [Thryv](https://www.capterra.in/software/156926/thryv) — 4.2/5 (538 reviews) — Never miss a message with instant notifications and real-time conversations across customer-preferred channels.
22. [Podium](https://www.capterra.in/software/164285/podium) — 4.2/5 (526 reviews) — Podium's AI-powered communication platform helps you attract more leads, convert them faster, and keep your customers coming back.
23. [FieldPulse](https://www.capterra.in/software/153475/fieldpulse) — 4.6/5 (498 reviews) — FieldPulse is an FSM software platform that helps service businesses manage scheduling, invoicing, communication, and team operations.
24. [Five9](https://www.capterra.in/software/132405/five9) — 4.2/5 (487 reviews) — Five9 is a cloud-based contact center software that helps organizations deliver exceptional customer experiences.
25. [Zenvia Customer Cloud](https://www.capterra.in/software/201739/zenvia-conversion) — 4.1/5 (359 reviews) — Zenvia Customer Cloud ajuda sua empresa a vender mais e atender melhor, unindo canais, dados e jornadas em uma única solução.

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## Related Categories

- [Customer Engagement Software](https://www.capterra.in/directory/30906/customer-engagement/software)
- [Conversational Marketing Platform](https://www.capterra.in/directory/31562/conversational-marketing-platform/software)
- [Customer Service Software](https://www.capterra.in/directory/22/customer-service/software)
- [Customer Experience Software](https://www.capterra.in/directory/30671/customer-experience/software)
- [SMS Marketing Software](https://www.capterra.in/directory/30842/sms-marketing/software)

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Userlike keeps your and your customers' data safe with a 100% GDPR-compliant communication solution.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/25e5b615-7771-4fff-be47-d9b83cec6820.png","url":"https://www.capterra.in/software/131558/userlike-live-chat","@type":"ListItem"},{"name":"Tidio","position":19,"description":"With Tidio's customer communications platform, you create exceptional customer journeys 24/7. \n\n• Answer up to 64% of customer questions with Lyro AI—our game-changing AI for customer service. \n• Manage all your live communication channels in a single dashboard to offer immediate support.\n• Connect with website users through a lightweight live chat widget.\n• Move leads through your sales funnels with custom automation flows.\n• Generate leads with email marketing.\n\nUse Tidio Flows—the visual chatbot builder—to create rules-based interactions. Choose Lyro, if you want to put most of your interactions on autopilot. Lyro, trained on your knowledge base and FAQs, will provide truthful, grounded in reality, answers without hallucinating. When unable to help, Lyro will escalate to a human agent.\n\nFree trial available. No credit card required.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d034f322-8301-4fcc-b044-1352663daec4.png","url":"https://www.capterra.in/software/144040/tidio-chat","@type":"ListItem"},{"name":"NiCE CXone","position":20,"description":"NiCE is a cloud-based platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement. With CXone, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b3fd65fb-d535-4d3c-a236-4c3eaf5cb32d.jpeg","url":"https://www.capterra.in/software/134775/incontact-call-center-software","@type":"ListItem"},{"name":"Thryv","position":21,"description":"Thryv allows you to see every customer conversation in real-time in one single thread inside the Thryv Inbox.\nReceive messages from popular platforms such\nas Instagram®, Facebook®, Google or WebChat\non your website and conveniently manage and\nrespond to every message in one place.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9bf58f2b-b4ec-4979-ba15-b76d49101c8d.png","url":"https://www.capterra.in/software/156926/thryv","@type":"ListItem"},{"name":"Podium","position":22,"description":"Podium is an award-winning marketing and communication platform that uses text messaging to help local businesses attract more leads, convert leads at a higher rate, and retain more customers. \n\nPodium's platform consolidates daily communication, online reviews, website chat, marketing campaigns, and mobile payments into a single inbox that has helped over 100k local businesses win.","image":"https://images.g2crowd.com/uploads/product/image/8adaf9cae4d6226e062076492066232e/podium.png","url":"https://www.capterra.in/software/164285/podium","@type":"ListItem"},{"name":"FieldPulse","position":23,"description":"FieldPulse is the first truly customizable field service management (FSM) software built for growing teams. From scheduling and invoicing to CRM, job tracking, and AI‑driven automation, FieldPulse helps field service businesses run smoothly and grow confidently. With a team that listens and software that adapts to the way you work, FieldPulse makes it easy to stay organized and deliver world-class service.\n\nBuilt to support a wide range of industries, FieldPulse serves HVAC-R, electrical, plumbing, garage door, locksmith, property management, appliance repair, commercial equipment, fire and security, contractors, septic, and A/V installation businesses. Whether you're managing recurring jobs, dispatching techs, or tracking leads and revenue, FieldPulse brings everything into one platform to help you save time, streamline operations, and exceed customer expectations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fc7db629-f83f-478c-9e4d-8f697f15e439.webp","url":"https://www.capterra.in/software/153475/fieldpulse","@type":"ListItem"},{"name":"Five9","position":24,"description":"Five9 is a cloud contact center as a service (CCaaS) platform that enables organizations to deliver exceptional customer experiences. It offers advanced orchestration across the customer journey, enhancing both customer and agent experiences with intelligent features. The cloud-based architecture provides scalability and remote capabilities, allowing businesses to adapt quickly. Five9 integrates seamlessly with leading CRM and unified communications systems, offering agents real-time context for personalized interactions.\n\nIts AI-powered features, such as intelligent virtual agents, agent assist, and workflow automation, drive efficiency and performance. Advanced analytics and reporting tools provide insights to optimize operations and customer experience.  The Five9 Intelligent CX Platform provides end-to-end solutions with digital engagement, analytics, WEM, and AI to enable businesses to deliver joyful CX, increase agent productivity and deliver tangible business results.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1e1033bd-ca8f-4fc5-bbf4-42c1f8318b4c.png","url":"https://www.capterra.in/software/132405/five9","@type":"ListItem"},{"name":"Zenvia Customer Cloud","position":25,"description":"A Zenvia Customer Cloud é a IA completa para empresas que querem vender mais e atender melhor. \n\nCom WhatsApp, SMS, e-mail e outros canais integrados, você centraliza a comunicação e garante fluidez em toda a jornada do cliente. Nossos chatbots automatizados e recursos de IA completa otimizam o atendimento, geram leads qualificados e aumentam a produtividade das equipes de vendas e suporte. \n\nA solução conta ainda com integrações poderosas que conectam sistemas e dados, simplificando operações e eliminando a necessidade de múltiplos fornecedores. Do primeiro contato ao pós-venda, você acelera processos, reduz custos e melhora resultados. Além disso, dashboards inteligentes e análises centralizadas oferecem insights estratégicos para decisões rápidas, ajudando sua empresa a crescer e encantar clientes em cada interação.","image":"https://images.g2crowd.com/uploads/product/image/3f09b42ce001460f5cf52edda25c8cc2/zenvia-customer-cloud.png","url":"https://www.capterra.in/software/201739/zenvia-conversion","@type":"ListItem"}],"numberOfItems":25}
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