---
description: Compare the top Incident Management Software & providers for Indian businesses. Filter by price, feature or user rating to make software selection fast and easy.
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title: Incident Management Software - Compare Prices & Top Sellers - Capterra India
---

Breadcrumb: [Home](/) > [Incident Management Software](https://www.capterra.in/directory/31332/incident-management/software)

# Incident Management Software

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> Incident Management software streamlines reporting on and resolving IT service issues as well as EHS and any security incidents in the field and across the organization.

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## Products

1. [Xurrent IMR](https://www.capterra.in/software/1083434/Xurrent-IMR) (0 reviews) — Cloud-based incident management platform with on-call scheduling, alert noise reduction, playbook automation, and real-time status.
2. [Freshservice](https://www.capterra.in/software/132997/freshservice) — 4.6/5 (803 reviews) — Freshservice's incident management capabilities help drive self-service adoption, automate repetitive tasks and boost productivity.
3. [Risk Hawk](https://www.capterra.in/software/1035322/risk-hawc) — 4.8/5 (51 reviews) — AI-powered GRC platform connecting ERM, audit, compliance, TPRM, BCP, controls, KRIs, incidents and risk intelligence.
4. [Site24x7](https://www.capterra.in/software/168192/site24x7) — 4.7/5 (382 reviews) — Site24x7 alerts DevOps and IT teams to proactively resolve issues before they affect the customers.
5. [Assetze](https://www.capterra.in/software/1040536/assetze) — 5.0/5 (2 reviews) — One system to manage your entire IT device lifecycle globally, from procurement and shipping to support, recovery and secure disposal.
6. [ManageEngine ServiceDesk Plus](https://www.capterra.in/software/179501/manageengine-service-desk-plus) — 4.4/5 (234 reviews) — Move fast and fix outages before they impact your end users and revenue, with ServiceDesk Plus and its no-code automations.
7. [Workday HCM](https://www.capterra.in/software/66908/workday-hcm) — 4.5/5 (1774 reviews) — Workday HCM helps master the transition to a new era of work, with a comprehensive global HR suite for core HR, talent, and benefits.
8. [Salesforce Service Cloud](https://www.capterra.in/software/136189/salesforce) — 4.5/5 (832 reviews) — The worlds \#1 customer service platform, empowers every service employee with the innovative tools, and unified data.
9. [JIRA Service Management](https://www.capterra.in/software/138769/jira-service-management) — 4.5/5 (779 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
10. [SolarWinds Service Desk](https://www.capterra.in/software/129478/solarwinds-service-desk) — 4.6/5 (577 reviews) — Resolve incidents up to 52% faster with AI-powered ticketing. Smart routing, instant asset context, and automated workflows—one tool.
11. [Datadog](https://www.capterra.in/software/135453/datadog-cloud-monitoring) — 4.6/5 (369 reviews) — Use Datadog Incident Management to create and track incidents and collaborate while troubleshooting, reducing mean time to resolution.
12. [Mitti (by SafetyCulture)](https://www.capterra.in/software/141080/iauditor) — 4.6/5 (355 reviews) — Mitti (by SafetyCulture) connects your people, operational data and workflows into one operating picture. Every inspection, issue and a
13. [Pulseway](https://www.capterra.in/software/141792/pulseway) — 4.7/5 (312 reviews) — Pulseway is an award-winning comprehensive RMM solution that offers real-time monitoring, remote access, automation, and scalability.
14. [NinjaOne](https://www.capterra.in/software/165889/ninjaone) — 4.7/5 (298 reviews) — Cloud-based IT operations platform for endpoint management, remote monitoring, patch management, MDM, backup, and remote access.
15. [Splunk Enterprise](https://www.capterra.in/software/94317/splunk) — 4.6/5 (267 reviews) — Get actionable insights with Splunk’s powerful dashboards and end-to-end visibility from edge to cloud—powered by Splunk AI.
16. [SiteDocs](https://www.capterra.in/software/143579/sitedocs) — 4.8/5 (255 reviews) — Complete all your safety forms and documents on mobile devices from the field. Login online to track and monitor safety activity.
17. [Pirani](https://www.capterra.in/software/196959/pirani) — 4.5/5 (225 reviews) — Risk Management Software to capture, classify, and track incidents with reports and alerts, aligned with ISO 31000, Basel III, and COSO
18. [PagerDuty](https://www.capterra.in/software/125693/pagerduty) — 4.6/5 (221 reviews) — Cloud-based IT incident management platform with on-call scheduling, alert grouping, event automation, and AI-generated summaries.
19. [Issuetrak](https://www.capterra.in/software/16499/issuetrak) — 4.6/5 (205 reviews) — Issue tracking tool that helps manufacturing businesses automate quality control \& customer service processes on a unified interface.
20. [New Relic](https://www.capterra.in/software/118128/new-relic) — 4.5/5 (201 reviews) — Boost DevOps performance and collaboration through real-time insights, designed specifically for software engineer practitioners.
21. [Vivantio](https://www.capterra.in/software/132880/vivantio) — 4.3/5 (178 reviews) — Incident management in Vivantio goes beyond reactive workflows with predictive analysis, automated routing, and risk mitigation tools.
22. [Zoho Creator](https://www.capterra.in/software/211755/zoho-creator) — 4.3/5 (170 reviews) — Cloud-based low-code platform for building custom web and mobile apps, automating workflows, and analyzing data.
23. [Mattermost](https://www.capterra.in/software/170524/mattermost) — 4.4/5 (168 reviews) — Open source team communication platform that provides organizations with messaging and file-sharing tools for web, PCs, and mobiles.
24. [VelocityEHS | EHS Software to Outpace Risk](https://www.capterra.in/software/119952/ehs-management-software) — 4.5/5 (166 reviews) — VelocityEHS makes it easy to manage \& control workplace incidents with the emphasis on prevention, by analyzing risks and causes.
25. [OpsGenie](https://www.capterra.in/software/170236/opsgenie) — 4.6/5 (156 reviews) — Opsgenie is a modern incident management and response solution for operating always-on services.

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## Related Categories

- [Risk Management System](https://www.capterra.in/directory/30665/risk-management/software)
- [Occupational Health Software](https://www.capterra.in/directory/32619/occupational-health/software)
- [Safety Management Software](https://www.capterra.in/directory/31299/safety-management/software)
- [EHS Software](https://www.capterra.in/directory/10015/ehs-management/software)
- [Corrective and Preventive Action (CAPA) Software](https://www.capterra.in/directory/31343/corrective-and-preventive-action/software)

## Links

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SiteDocs will help you easily manage your safety program while saving you time and helping you maintain the highest standard of safety possible.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fba26a47-0f1e-4b2d-bb00-ad8955dbb351.png","url":"https://www.capterra.in/software/143579/sitedocs","@type":"ListItem"},{"name":"Pirani","position":17,"description":"Pirani allows organizations to capture, classify, and monitor incidents across processes, products, and business units. By recording losses, recoveries, and trends, the platform provides visibility into vulnerabilities and their impact. Aligned with ISO 31000, Basel III, and COSO ERM, it enables teams to generate incident reports, track corrective actions, and measure their effectiveness. Pirani’s workflow engine assigns responsibilities, sets deadlines, and sends alerts to ensure follow-up. With dashboards and analytics powered by Power BI, leaders can identify root causes and prevent recurrence. Seamless integrations with Google Drive and Dropbox allow secure storage and evidence management. With Pirani, incident management evolves from reactive reporting to proactive resilience and continuous improvement.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e7b30bdc-6da7-4ece-8012-6ec2a1be8ad1.png","url":"https://www.capterra.in/software/196959/pirani","@type":"ListItem"},{"name":"PagerDuty","position":18,"description":"PagerDuty is a cloud-based operations platform that helps teams detect, respond to, and resolve incidents that affect their services. Teams use it to manage on-call schedules, route alerts to the right people, and coordinate responses across departments.\n\nPagerDuty centralizes alerts from monitoring tools, groups related events to reduce noise, and automates repetitive response tasks. It also generates incident summaries and status updates to keep stakeholders informed.\n\nThe platform suits IT, DevOps, and customer support teams at midsize to large businesses that need to maintain service reliability and reduce downtime.","image":"https://images.g2crowd.com/uploads/product/image/e5d47d6fbc279b6fd32f29b6058c25a9/pagerduty.png","url":"https://www.capterra.in/software/125693/pagerduty","@type":"ListItem"},{"name":"Issuetrak","position":19,"description":"Issuetrak is an issue tracking and workflow software designed to streamline customer support operations. It tracks issues, ensures compliance, and enhances customer experiences with features like omnichannel ticket submission via app, email, or webforms. The centralized Issue Hub allows users to view, manage, and update tickets efficiently.\n\nThe platform includes automated issue assignment, customizable task flows for collaboration, a knowledge base for storing key information, and asset management for tracking hardware and software. Issuetrak offers flexible deployment options, including on-premises or cloud hosting, and provides implementation assistance, training, and ongoing support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1a186550-5793-40c4-be67-463a2afb23ad.jpeg","url":"https://www.capterra.in/software/16499/issuetrak","@type":"ListItem"},{"name":"New Relic","position":20,"description":"New Relic's enterprise-grade Incident Management software provides a comprehensive solution for detecting, responding to, and resolving incidents quickly and effectively. Designed for large-scale operations, our unified data platform collects telemetry data from across your software environment, offering powerful full-stack analysis tools to swiftly identify issues and their root causes. With real-time monitoring, automated alerts, and customizable workflows, New Relic enables teams to streamline incident response processes, minimize downtime, and uphold service reliability. Improve incident resolution times, enhance team collaboration, and ensure superior customer experiences with New Relic's advanced Incident Management capabilities.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/faa86e5c-3e51-4e63-867a-8ccc633fc886.jpeg","url":"https://www.capterra.in/software/118128/new-relic","@type":"ListItem"},{"name":"Vivantio","position":21,"description":"Vivantio's incident management software empowers IT and GRC teams to predict, identify, track, address, and report on service and security issues with ease. Go beyond reactive workflows with proactive predictive analysis, automated routing and escalation, and a suite of tools to address potential risks, while integrating effortlessly with major products and platforms.\n\nBuilt on ITIL4, Vivantio offers a holistic view of IT infrastructure, helping you exceed expectations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bdeaf79a-72f1-476a-a4f2-eab5cc2e764c.jpeg","url":"https://www.capterra.in/software/132880/vivantio","@type":"ListItem"},{"name":"Zoho Creator","position":22,"description":"A safe workplace is an efficient workplace. With this incident tracker app, you can record incidents, classify them by impact and urgency, assign them to appropriate teams, track their progress, and report potential problems. With Zoho Creator's drag-and-drop workflow builder, you can add new features or tweak existing workflows even after you launch your apps. Customize this app for the web, Android, iPhone, and iPad. Try for free!","image":"https://images.g2crowd.com/uploads/product/image/e025495629467c034988b39be1f3803d/zoho-creator.png","url":"https://www.capterra.in/software/211755/zoho-creator","@type":"ListItem"},{"name":"Mattermost","position":23,"description":"Mattermost provides enterprise-grade collaboration solutions for the worlds leading organizations for their mission-critical work. Our private, hybrid and public cloud solutions offer secure, configurable, highly scalable messaging across web, mobile and PC with archiving, search, and deep integration across in-house systems.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/83818d5f-7118-419a-895a-ab7e7b0134cd.jpeg","url":"https://www.capterra.in/software/170524/mattermost","@type":"ListItem"},{"name":"VelocityEHS | EHS Software to Outpace Risk","position":24,"description":"The VelocityEHS Accelerate® Platform makes it easy to track all types of Incidents, manage corrective actions, and simplify reporting & analytics, giving you the flexibility to control every aspect of incident management anywhere, anytime with its robust workplace Incident Management Software Solution.","image":"https://images.g2crowd.com/uploads/product/image/78d763cf17fdbc299a2ced5d65f5a5be/velocityehs-ehs-software-to-outpace-risk.png","url":"https://www.capterra.in/software/119952/ehs-management-software","@type":"ListItem"},{"name":"OpsGenie","position":25,"description":"Opsgenie is a modern incident management and response solution for operating always-on services. We empower Dev and Ops teams to plan for service disruptions and stay in control during incidents. Opsgenie centralizes alerts, notifies the right people reliably, and enables them to take rapid action. Our deep integrations with 200+ ITSM tools enable you to break down silos between Dev and IT Teams, correlate incidents to code deployments, and easily measure the full impact of a major incident.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1b94ce5d-0304-46c4-b60f-8df253d58c43.png","url":"https://www.capterra.in/software/170236/opsgenie","@type":"ListItem"}],"numberOfItems":25}
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