---
description: Discover and compare Customer Support Software Applications & Tools for Windows. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
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title: Customer Support Software for Windows - Price comparison & Reviews - Capterra India 2026
---

Breadcrumb: [Home](/) > [Customer Support Software for Windows](https://www.capterra.in/directory/32315/customer-support/software)

# Customer Support Software

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> Customer Support software allows businesses to engage with customers through multiple communication channels such as live chat, email, ticketing, social media integrations, and more to handle customer needs.

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## Products

1. [Zoho Desk](https://www.capterra.in/software/169505/zoho-desk) — 4.5/5 (2211 reviews) — Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business more healthier.
2. [TeamSupport](https://www.capterra.in/software/87908/teamsupport) — 4.5/5 (848 reviews) — Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships.
3. [Lime Connect](https://www.capterra.in/software/131558/userlike-live-chat) — 4.6/5 (647 reviews) — Lime Connect is the leading GDPR-compliant software for messaging \& automation that helps businesses transform customer communication.
4. [Tidio](https://www.capterra.in/software/144040/tidio-chat) — 4.7/5 (590 reviews) — Tidio is customer support software with live chat, help desk, chatbot, and AI agent options designed to streamline support.
5. [CXone Mpower](https://www.capterra.in/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) — Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
6. [Smartsupp](https://www.capterra.in/software/136251/smartsupp-live-chat) — 4.6/5 (343 reviews) — Access all of the tools you will need to perform effective and proactive human, chatbot and AI customer support with Smartsupp
7. [Front](https://www.capterra.in/software/132901/front) — 4.5/5 (286 reviews) — Front’s powerful customer support platform makes five-star service attainable for 9,000 businesses like yours.
8. [Yonyx](https://www.capterra.in/software/130406/agi-self-service) — 4.7/5 (256 reviews) — Yonyx enhances customer support with interactive decision trees, enabling consistent workflows, faster resolutions, and improved CSAT,
9. [Tempo Timesheets](https://www.capterra.in/software/190126/tempo) — 4.3/5 (222 reviews) — Timesheets by Tempo: Elevate support. AI-driven time-tracking, reliable data, efficient operations. Log and track time effortlessly.
10. [Issuetrak](https://www.capterra.in/software/16499/issuetrak) — 4.6/5 (205 reviews) — Everything you need to provide top-notch customer support. Backed by our own US industry-leading, 24/7 support. Get your free trial.
11. [Wati](https://www.capterra.in/software/204314/wati) — 4.6/5 (202 reviews) — End-to-end WhatsApp API solution for mid-market \& enterprises worldwide. Trusted by the fastest-growing brands in 190+ countries.
12. [Zight](https://www.capterra.in/software/154298/cloudapp) — 4.6/5 (185 reviews) — Share information faster with visual context. Create, annotate, and share screenshots, videos, screen recordings, GIFs.
13. [Vivantio](https://www.capterra.in/software/132880/vivantio) — 4.3/5 (178 reviews) — Vivantio's support platform anticipates customer needs with predictive analysis, streamlines operations, and scales as your org grows.
14. [Tiledesk](https://www.capterra.in/software/187541/tiledesk) — 4.6/5 (154 reviews) — Build AI Agents with drag and drop to automate support and operations. No code. Multichannel, multilingual, open source.
15. [ServiceNow Customer Service Management](https://www.capterra.in/software/192052/servicenow-customer-service-management) — 4.4/5 (151 reviews) — Automate and streamline processes to solve customer issues faster, decreasing your cost to serve and increasing customer loyalty.
16. [TenFold](https://www.capterra.in/software/144586/tenfold) — 4.7/5 (143 reviews) — CTI for Sales \& Contact Center - Improve Customer Experience \& Productivity
17. [Supportbench](https://www.capterra.in/software/155934/supportbench) — 4.9/5 (116 reviews) — Supportbench: Lower costs, accelerate resolutions, and empower agents with AI-driven customer support.
18. [Freshchat](https://www.capterra.in/software/158117/freshchat) — 4.1/5 (115 reviews) — Freshchat is a modern messaging software built for customer engagement teams to talk to customers across channels.
19. [Nextiva Contact Center](https://www.capterra.in/software/145004/nextiva-call-center) — 4.5/5 (112 reviews) — Nextiva is contact center software using AI to boost agent productivity, grow customer loyalty, and unify the customer experience.
20. [TOPdesk](https://www.capterra.in/software/127562/topdesk) — 4.4/5 (110 reviews) — TOPdesk helps busy service teams handle incoming requests, automatically assign tasks to the right people, and see who's doing what.
21. [Comm100](https://www.capterra.in/software/108889/comm100-live-chat) — 4.7/5 (108 reviews) — Comm100 is a global provider of innovative AI-powered omnichannel customer support solutions for commercial, government, and nonprofit.
22. [monday service](https://www.capterra.in/software/1069948/monday-service) — 4.6/5 (108 reviews) — AI-powered service management that scales without complexity. Triage, route, and resolve requests faster with built-in AI
23. [Efficy CRM](https://www.capterra.in/software/149894/efficy-crm) — 4.0/5 (90 reviews) — Known as Europe’s most flexible CRM, Efficy offers a completely customisable solution that will empower your employees.
24. [Assembled](https://www.capterra.in/software/195644/assembled) — 4.7/5 (85 reviews) — AI-powered workforce management for customer support with accurate forecasting, smart scheduling, and real-time visibility.
25. [LiveHelpNow](https://www.capterra.in/software/99093/livehelpnow-suite) — 4.6/5 (72 reviews) — Omnichannel customer engagement platform: Live Chat, SMS Text integration, Support Ticket Management, Knowledge Base, Facebook and more

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## Related Categories

- [Live Chat Software](https://www.capterra.in/directory/30797/live-chat/software)
- [Customer Engagement Software](https://www.capterra.in/directory/30906/customer-engagement/software)
- [Customer Communications Management Software](https://www.capterra.in/directory/31002/customer-communications-management/software)
- [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software)
- [Contact Center Software](https://www.capterra.in/directory/32035/contact-center/software)

## Links

- [View on Capterra](https://www.capterra.in/directory/32315/customer-support/software)
- [All Categories](https://www.capterra.in/directory)

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Common use cases include support automation, ecommerce assistants, AI sales agents, internal copilots, and company knowledge hubs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/87381302-e3d6-413c-8eef-49636392b373.png","url":"https://www.capterra.in/software/187541/tiledesk","@type":"ListItem"},{"name":"ServiceNow Customer Service Management","position":15,"description":"ServiceNow Customer Service Management (CSM) serves enterprise-wide customers and streamlines operations to resolve issues quickly with automated workflows. With CSM, you can empower customers to self-serve or seek agent support on any channel. Communicate status updates and resolve issues before customers are even aware they exist with early detection on trending problems.  Boost agent performance with a modern, highly configurable UI and a single workspace to manage and see case activity.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b84586df-7882-4b21-b98c-0b9445dea2a3.jpeg","url":"https://www.capterra.in/software/192052/servicenow-customer-service-management","@type":"ListItem"},{"name":"TenFold","position":16,"description":"Tenfold Next Generation CTI integrates with all major CRMs including Salesforce, Microsoft Dynamics, and Phone Systems like Cisco, Avaya, Genesys. By connecting your phone system to CRM, Tenfold enables you to recognize and respond to your customers at the moment of interaction. With features like screen pop, unified customer profile, click-to-dial, automatic call logging, local presence dialing, and more, Tenfold powers sales, support and service teams to have better customer conversations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3b48ca80-f00c-4322-9d5f-3c97afe6eee9.png","url":"https://www.capterra.in/software/144586/tenfold","@type":"ListItem"},{"name":"Supportbench","position":17,"description":"Supportbench is the #1 AI-driven customer support platform designed to lower your support costs, boost agent efficiency, and accelerate issue resolutions. \n\nEmbedded AI tools leverage your historical data and knowledge base to deliver instant agent assistance, predictive insights, automated responses, and case summaries, significantly reducing handling time. \n\nWith predictive CSAT and CES scoring, sentiment analysis, emotional insights, dynamic SLAs, and intuitive AI dashboards, your team will proactively manage customers and consistently enhance satisfaction—no extra costs or heavy IT reliance. \n\nElbows Up!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e88f13f0-1e63-4797-9012-4a9f66e02146.png","url":"https://www.capterra.in/software/155934/supportbench","@type":"ListItem"},{"name":"Freshchat","position":18,"description":"Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels.\n\nWith the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible.\n\nThis is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a09520ca-9750-43e1-b539-d0f3fbaf6b03.png","url":"https://www.capterra.in/software/158117/freshchat","@type":"ListItem"},{"name":"Nextiva Contact Center","position":19,"description":"Nextiva is contact center software using AI to boost agent productivity, grow customer loyalty, and unify the customer experience. From one AI-powered customer experience hub, Nextiva Unified-CXM transforms how businesses engage with their customers with orchestrated customer journeys that help businesses acquire, retain, and grow customers. \n\nThe platform provides real-time analytics, customizable dashboards, and intelligent routing to connect customers with the right agents. Journey orchestration tools ensure seamless bot-to-agent transitions. Outbound dialing is enhanced with DID management, TCPA guardrails, and lead filtering. Workforce tools include quality monitoring, scheduling, and coaching.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f61fbf61-e385-4ba1-b15b-4ac099bc765d.png","url":"https://www.capterra.in/software/145004/nextiva-call-center","@type":"ListItem"},{"name":"TOPdesk","position":20,"description":"Everything's urgent. Work on what counts.\n\nTOPdesk helps busy service teams handle incoming requests, automatically assign tasks to the right people, and see who's doing what – so you can stay ahead instead of just keeping up. You’re no longer drowning in requests. Customers are in awe of your transparent, punctual services. You have standard processes in place. Not a fantasy. TOPdesk’s got you covered.\n\nA quick start, backed by experts\n\nTOPdesk is a standard tool that’s flexible enough to personalize. Our experts use 25+ years of best practices to get you started in no time – guaranteed success, without the heavy lifting.\n\nMaking improvements yourself\n\nOnce set up, TOPdesk is easy to use and maintain – without coding or help from consultants. Tweak the software as your needs change, so your service delivery continues to hit the mark.\n\nA personal approach\n\nEnjoy guidance from real, in-house people who care about your success!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9e1016d1-f175-457f-a69f-1c8b963d5cf5.png","url":"https://www.capterra.in/software/127562/topdesk","@type":"ListItem"},{"name":"Comm100","position":21,"description":"Comm100 is a global innovator in AI-powered, omnichannel customer engagement software that helps organizations deliver fast, personalized, and seamless support across every digital channel. Built on a philosophy that blends intelligent automation with human empathy, Comm100 unifies live chat, messaging, ticketing, voice, and self-service under one platform to shorten the path between question and answer.\n\nTrusted by thousands of organizations around the world in commerce, gaming, higher education, government, and nonprofit including Rackspace, CH Robinson, Kyndryl, Stanford University, the State of California, and Canadian Blood Services, Comm100 enables teams to scale support without complexity through powerful AI agents, rich reporting and analytics, and secure, compliant infrastructure. Its global footprint and commitment to reliability ensure 24/7 engagement and measurable improvements in customer satisfaction and operational efficiency.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b70598f4-fc91-4b84-845f-aee84ab8da07.png","url":"https://www.capterra.in/software/108889/comm100-live-chat","@type":"ListItem"},{"name":"monday service","position":22,"description":"monday service is an AI-powered enterprise service management platform built to help organizations scale service without adding headcount or complexity. It enables teams across IT, HR, Operations, and more to manage requests, resolve issues, and streamline service delivery in one unified platform.\nWith built-in AI and no-code automation, teams can triage, route, and resolve requests faster, reducing repetitive work, minimizing backlog, and protecting SLAs. AI uses real organizational context, including ticket history, knowledge bases, and workflows, to ensure accurate and consistent service from day one.\nUnlike legacy ITSM tools, monday service connects requests directly to workflows, projects, and cross-team execution. Resolutions trigger real actions and move work forward across the organization.\nWith enterprise-grade permissions, monitoring, and full visibility, teams can confidently scale service while staying in control.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9958255c-f8ee-4021-b2cb-a302474a70e3.jpeg","url":"https://www.capterra.in/software/1069948/monday-service","@type":"ListItem"},{"name":"Efficy CRM","position":23,"description":"At last, a CRM solution that adapts to your needs. Efficy  is a major player in the European CRM market. With our range of customisable solutions, we've already attracted over 13.500 clients and 330.000 users across 60 countries. Efficy Enterprise is easy to use and is adapted to each organisation based on their size and specific needs. This enables you to grow and develop your business in a structured way. Don’t waste time organizing data - empower your employees and grow your business with Efficy Enterprise.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e897b9cd-f43c-41de-9543-008705bbaec0.png","url":"https://www.capterra.in/software/149894/efficy-crm","@type":"ListItem"},{"name":"Assembled","position":24,"description":"Assembled’s AI-powered workforce management is purpose-built for customer support teams operating across voice, chat, and email. The platform delivers over 90% forecast accuracy, enabling leaders to predict demand and align staffing with service level targets.\n\nWith intuitive, fully customizable scheduling tools, teams can quickly adapt to volume shifts, agent availability, and hybrid in-house or BPO models. Assembled also helps organizations balance AI automation and human workloads, ensuring repetitive interactions are automated while agents focus on complex cases.\n\nCentralized reporting and cross-team visibility provide actionable insights into utilization, performance, and service outcomes. By combining predictive AI with operational controls, Assembled empowers support teams to scale efficiently while maintaining quality and consistency.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f459fda6-6690-4fb7-ab99-acc3514dfc9a.png","url":"https://www.capterra.in/software/195644/assembled","@type":"ListItem"},{"name":"LiveHelpNow","position":25,"description":"LiveHelpNow is an omnichannel software solutions provider for all of your customer support, contact center, lead generation, and help desk needs.\n\nCapabilities include live chat, SMS text-to-chat, ticket management, chatbots, knowledge base, social media messaging, live chat agents, enterprise level reporting, KPI dashboards and more. \n\nFinally, provide the data and resources your agents need to delight your customers. \n\n#1 Live Chat Software 8 years in a row by Business.com.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b8fb1b65-7b6d-4c2e-9111-85ff35512468.png","url":"https://www.capterra.in/software/99093/livehelpnow-suite","@type":"ListItem"}],"numberOfItems":25}
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