---
description: Compare the top Chatbot software & providers for Indian businesses. Filter by price, feature or user rating to make software selection fast and easy.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Chatbot software - Compare Prices & Top Sellers - Capterra India
---

Breadcrumb: [Home](/) > [Chatbot software](https://www.capterra.in/directory/32448/chatbot/software)

# Chatbot software

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> Chatbot software provides automated responses to queries from customers, leads, or other users.

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## Products

1. [WhatsApp Business API](https://www.capterra.in/software/1071898/WhatsApp-Business-API) — 5.0/5 (2 reviews) — WhatsApp Business API is a telephony software that helps companies to communicate with customers via integrated WhatsApp messaging.
2. [Pipedrive](https://www.capterra.in/software/132666/pipedrive) — 4.5/5 (3042 reviews) — Engage visitors to your website 24/7 with Pipedrive's Chatbot and Live Chat. Turn your window shoppers into qualified leads.
3. [Writesonic](https://www.capterra.in/software/219972/writesonic) — 4.8/5 (2102 reviews) — Writesonic is an AI-powered writing assistant with a mission to empower everyone in the world to write anything and publish anywhere.
4. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1753 reviews) — Award-winning help desk, ticketing, live chat, and call center software with AI capabilities, user-friendly from the start.
5. [Appy Pie](https://www.capterra.in/software/140928/appy-pie) — 4.6/5 (1389 reviews) — Appy Pie is an AI App and Website Builder with prompt-based creation plus visual and selection-based editing for easy customization.
6. [Intercom](https://www.capterra.in/software/134347/intercom) — 4.5/5 (1131 reviews) — Intercom is an AI platform that combines an AI agent with a helpdesk to deliver efficient customer experiences.
7. [Birdeye](https://www.capterra.in/software/152997/birdeye) — 4.7/5 (702 reviews) — Birdeye is a Reputation \& Customer Experience platform used by over 100k businesses to manage reviews, engage visitors, \& grow sales.
8. [Weave](https://www.capterra.in/software/141842/weave) — 4.3/5 (668 reviews) — Appointment scheduling solution that helps businesses manage bookings, reminders, payments, email marketing, reviews and more.
9. [Lime Connect](https://www.capterra.in/software/131558/userlike-live-chat) — 4.6/5 (647 reviews) — Lime Connect is the leading GDPR-compliant software for messaging \& automation that helps businesses transform customer communication.
10. [Tidio](https://www.capterra.in/software/144040/tidio-chat) — 4.7/5 (590 reviews) — Use the simple drag-and-drop visual chatbot builder to create automation flows. Resolve up to 64% of the tickets with conversational AI
11. [ExecVision](https://www.capterra.in/software/165609/execvision-for-sales) — 4.3/5 (348 reviews) — ExecVision's conversation intelligence platform mines insights from customer and prospect conversations to improve rep performance.
12. [Smartsupp](https://www.capterra.in/software/136251/smartsupp-live-chat) — 4.6/5 (343 reviews) — Automate customer care processes, increase sales, and boost your conversion rates with our chatbot and AI shopping assistant.
13. [ChatGPT](https://www.capterra.in/software/1049484/chatgpt) — 4.4/5 (336 reviews) — ChatGPT is a natural language processing tool that leverages AI functionality and helps users converse with chatbots like humans.
14. [Celoxis](https://www.capterra.in/software/5923/celoxis) — 4.4/5 (327 reviews) — Celoxis is an all-in-one project management tool with built-in features, customizable reports and fast setup. Zero stress, just results
15. [Wati](https://www.capterra.in/software/204314/wati) — 4.6/5 (202 reviews) — End-to-end WhatsApp API solution for mid-market \& enterprises worldwide. Trusted by the fastest-growing brands in 190+ countries.
16. [Drift](https://www.capterra.in/software/150371/drift) — 4.5/5 (199 reviews) — Drift is a human-centric, AI-powered buyer engagement platform.
17. [Rocket.Chat](https://www.capterra.in/software/161575/rocket-chat) — 4.3/5 (156 reviews) — The world's largest open source communications platform.
18. [Tiledesk](https://www.capterra.in/software/187541/tiledesk) — 4.6/5 (154 reviews) — Build AI Agents with drag and drop to automate support and operations. No code. Multichannel, multilingual, open source.
19. [contents.ai](https://www.capterra.in/software/1039219/contentsai) — 4.6/5 (154 reviews) — Imagine having an assistant that goes beyond simple text, capable of understanding images, audio files, video, PDFs, .docx, .csv\!
20. [Crisp](https://www.capterra.in/software/151292/crisp) — 4.6/5 (147 reviews) — Your all-in-one platform for multi-channel communication to improve your customers' relationship.
21. [Hiver](https://www.capterra.in/software/142975/hiver) — 4.7/5 (146 reviews) — Hiver is a modern, AI help desk with smart chatbots that handle routine queries instantly and hand off complex ones to agents.
22. [Gladly](https://www.capterra.in/software/156723/gladly) — 4.8/5 (139 reviews) — The AI assistant Sidekick automates chat support with context-aware, on-brand responses—no integrations or dev work required.
23. [OnceHub](https://www.capterra.in/software/122968/scheduleonce) — 4.6/5 (135 reviews) — Businesses use OnceHub's appointment scheduling and digital engagement solutions to fast-track sales and streamline service delivery.
24. [Freshchat](https://www.capterra.in/software/158117/freshchat) — 4.1/5 (115 reviews) — Freshchat is a modern messaging software built for customer engagement teams to talk to customers across channels.
25. [TeamSupport Messaging & Live Chat](https://www.capterra.in/software/1033604/teamsupport-messaging--live-chat) — 4.6/5 (114 reviews) — TeamSupport's ticketing and live chat solutions simplify workflows, improve customer satisfaction, and make agents' lives easier.

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## Related Categories

- [Artificial Intelligence Software](https://www.capterra.in/directory/30938/artificial-intelligence/software)
- [Live Chat Software](https://www.capterra.in/directory/30797/live-chat/software)
- [Customer Engagement Software](https://www.capterra.in/directory/30906/customer-engagement/software)
- [Customer Communications Management Software](https://www.capterra.in/directory/31002/customer-communications-management/software)
- [Customer Service Software](https://www.capterra.in/directory/22/customer-service/software)

## Links

- [View on Capterra](https://www.capterra.in/directory/32448/chatbot/software)
- [All Categories](https://www.capterra.in/directory)

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Designed for businesses that sell, support, and grow through conversations, Wati observes customer intent in real time, decides the next best revenue action, and executes it across marketing, sales, and support, all inside WhatsApp and connected messaging channels.\n\nTrusted by over 16,000 customers across 190+ countries, Wati simplifies complex operations and business conversations with a unified inbox, no-code automation, and our intelligent AI layer, Astra.\nProudly backed by Tiger Global, Sequoia Capital, DST Global, and Shopify, and recognized as a Premium Partner of Meta and Google.\n\nUnlock Revenue Growth with Wati, your AI co-pilot.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/799913f0-546e-4f6a-82e1-82fecb426c4c.png","url":"https://www.capterra.in/software/204314/wati","@type":"ListItem"},{"name":"Drift","position":16,"description":"Drift is a human-centric, AI-powered buyer engagement platform.\n\nA platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touchpoint of the buying journey.\nA platform that not only helps businesses translate conversational data and buyer behavior into deeper customer relationships, more pipeline and revenue, but a platform that completely modernizes the B2B website experience.\n\nDrift was built to transform the B2B buying process, and we continue to innovate as that process changes. Our goal is for your teams to not burn hours moving between disparate systems in order to deliver the best possible customer experience, but to spend more time doing what they do best — building pipeline, closing deals and strengthening customer relationships.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4d72c04f-b917-469c-ae1e-20c53999527a.png","url":"https://www.capterra.in/software/150371/drift","@type":"ListItem"},{"name":"Rocket.Chat","position":17,"description":"Rocket.Chat is the world's largest open source communications platform.\n\nBuilt for organizations that need more control over their communications, it enables collaboration between colleagues, partners, customers, communities, and even platforms without compromises on data ownership, customizations or integrations.\n\n12 millions of users in over 150 countries and organizations such as The US Navy, and Credit Suisse trust Rocket.Chat to keep their communications complely private and secure.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/69b2aa2f-9a1e-42f8-a445-90369f2dc4bc.png","url":"https://www.capterra.in/software/161575/rocket-chat","@type":"ListItem"},{"name":"Tiledesk","position":18,"description":"Tiledesk is an AI Agent platform that helps businesses automate customer support and business routines across channels. Teams build and deploy agents with a no code, drag and drop flow builder. It is open source and available as SaaS or self hosted.\n\nIt includes a knowledge base with RAG that imports URLs and files for accurate, context aware answers. With MCP actions, agents can connect to CRMs, email, spreadsheets, webhooks, and tools like Google Workspace, Slack, Shopify, and Notion using natural language instructions. When AI falls short, human resolutions can be turned into new knowledge so the agent improves over time, with multilingual support including WhatsApp Business and Facebook Messenger.\n\nTiledesk also supports AI to human handover, proactive messaging, real time analytics, SLAs, queues, and smart assignment. Common use cases include support automation, ecommerce assistants, AI sales agents, internal copilots, and company knowledge hubs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/87381302-e3d6-413c-8eef-49636392b373.png","url":"https://www.capterra.in/software/187541/tiledesk","@type":"ListItem"},{"name":"contents.ai","position":19,"description":"Imagine having an assistant that goes beyond simple text, capable of understanding images, audio files, video, PDFs, .docx, .csv. \n\nThat's exactly what the Contents.ai AI Chatbot offers: an interaction that significantly expands your content creation possibilities.\n\nWith the AI Chat by Contents.ai, you'll finally be able to:\n- Analyze visual content to receive detailed feedback and ideas for improvement.\n- Summarize audio and video content.\n- Extract key information from PDF files.\n- Analyze complex data directly from .csv and .docx files.\n\nNOTE: Our previous Brand and Platform Zulla has now been merged with contents.ai into a new and robust Generative AI Platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c94ae503-16dd-45cd-a9ef-9f5f94eef9c2.jpeg","url":"https://www.capterra.in/software/1039219/contentsai","@type":"ListItem"},{"name":"Crisp","position":20,"description":"Build your own multichannel AI-powered customer platform through Crisp and start to engage with your customers and leads seamlessly.\nWith our Team Inbox, Crisp lets you centralize 12+ channels into one place to make things simple for your teams and your customers.\nThrough a wide range of features, we simplify the way you help your leads and customers to unlock hypergrowth through conversational experiences.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/df3a4110-8bee-4772-ab46-9e759afc8654.png","url":"https://www.capterra.in/software/151292/crisp","@type":"ListItem"},{"name":"Hiver","position":21,"description":"Hiver is a modern AI customer service platform built for fast-moving teams to deliver stellar service across channels like email, chat, voice, and more - all from a single intuitive interface.  One of its standout features is the AI-powered chatbot which handles FAQs and ensures your support team doesn't have to intervene to respond to every request.\n\nHiver Chatbots help customers find answers instantly and you can even embed help articles directly in the widget for quick self-service. When needed, they hand off seamlessly to agents. Businesses benefit from 24/7 support availability, ensuring consistent assistance around the clock. \n\nChat analytics provide insights into chat volume, workload, and response times, while post-chat CSAT surveys capture valuable feedback. Transcripts keep a complete record of every conversation for context and knowledge sharing. By automating routine inquiries, Hiver Chatbots improve response times and operational efficiency.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a9c15b99-cb97-46a9-96ae-986a824d38b4.png","url":"https://www.capterra.in/software/142975/hiver","@type":"ListItem"},{"name":"Gladly","position":22,"description":"Gladly is a Radically Personal Customer Service Platform with a built-in AI assistant called Sidekick that automates routine inquiries and guides customers to resolution across chat, email, SMS, and more. \n\nUnlike traditional bots, Sidekick understands the full customer context—including past conversations and order history—so responses are accurate, on-brand, and helpful. With no need for custom development or third-party integrations, brands can get up and running quickly. \n\nSidekick works hand-in-hand with human agents by handling common questions and seamlessly escalating complex issues with full context. Leading brands like Breeze Airways and Rothy’s trust the platform to deliver efficient, personalized support at scale.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dab059e7-a1e2-4805-84a5-1a1e7e71449b.png","url":"https://www.capterra.in/software/156723/gladly","@type":"ListItem"},{"name":"OnceHub","position":23,"description":"OnceHub helps organizations big and small to fast-track sales and streamline service delivery with appointment scheduling and digital engagement solutions that adapt to their customers’ preferences in real time.\n\nFormerly known as ScheduleOnce, the company is widely acknowledged as a frontrunner in online booking and calendaring, but its offerings extend well beyond those to a market-leading range of tools designed to capture details on incoming prospects, qualify them, engage them, and drive sales with maximum efficiency and regulatory-compliant security.\n\nFreelancers, owner-operators, agents, affiliates, and in-house teams in every industry rely on OnceHub to power up their digital sales and marketing, hit their recruitment targets, and deliver quality services, one on one or in a team, in person, remotely, or both.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e5753ce1-3b95-495e-8f1b-b49ac721913d.png","url":"https://www.capterra.in/software/122968/scheduleonce","@type":"ListItem"},{"name":"Freshchat","position":24,"description":"Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels.\n\nWith the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible.\n\nThis is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a09520ca-9750-43e1-b539-d0f3fbaf6b03.png","url":"https://www.capterra.in/software/158117/freshchat","@type":"ListItem"},{"name":"TeamSupport Messaging & Live Chat","position":25,"description":"TeamSupport is a robust customer support solution designed to improve customer satisfaction, simplify workflows, and make agents’ lives easier. We empower teams of all sizes to consolidate channels, shorten time to resolution, collaborate with external departments, and garner valuable customer insights in one intuitive dashboard. TeamSupport is here to help agents tackle their most pressing challenges with a nimble solution that’s easy to learn and implement.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/46f9b243-b89c-47ea-a91f-2a98ffa75ba2.jpeg","url":"https://www.capterra.in/software/1033604/teamsupport-messaging--live-chat","@type":"ListItem"}],"@id":"https://www.capterra.in/directory/32448/chatbot/software#itemlist","numberOfItems":25}
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