---
description: Discover and compare Free Knowledge Base Software Applications & Tools. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
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title: Free Knowledge Base Software - Capterra
---

Breadcrumb: [Home](/) > [Free Knowledge Base Software](https://www.capterra.in/directory/32454/knowledge-base/software)

# Knowledge Base Software

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> Knowledge Base software is a self-serve online library that enables businesses to provide both customers and teams detailed information about their products, services, topics, or departments.

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## Products

1. [Freshdesk](https://www.capterra.in/software/124981/freshdesk) — 4.5/5 (3408 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
2. [monday.com](https://www.capterra.in/software/147657/monday-com) — 4.6/5 (5726 reviews) — Create a dynamic knowledge base your whole team can contribute to while they work to make sure information is always up-to-date.
3. [Connecteam](https://www.capterra.in/software/153140/connecteam) — 4.6/5 (5058 reviews) — Collect your company information in a knowledge base center that’s easy for employees to navigate and continuously learn from.
4. [Confluence](https://www.capterra.in/software/136446/confluence) — 4.5/5 (3663 reviews) — Confluence makes information accessible company-wide. Capture, organize, and share key updates so everyone stays informed.
5. [Odoo](https://www.capterra.in/software/135618/odoo) — 4.2/5 (1294 reviews) — Odoo is an all-in-one open-source business platform for CRM, Sales, Accounting, Website, eCommerce, POS, Inventory, HR, and more.
6. [Bitrix24](https://www.capterra.in/software/113540/bitrix24) — 4.2/5 (984 reviews) — Bitrix24 is an AI-powered online workspace designed to help businesses manage their clients, sales, projects, and teams.
7. [Salesforce Service Cloud](https://www.capterra.in/software/136189/salesforce) — 4.5/5 (820 reviews) — Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels.
8. [JIRA Service Management](https://www.capterra.in/software/138769/jira-service-management) — 4.5/5 (763 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
9. [Agile CRM](https://www.capterra.in/software/135148/agile-crm) — 4.1/5 (524 reviews) — Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.
10. [Flowlu](https://www.capterra.in/software/166656/flowlu) — 4.8/5 (387 reviews) — Flowlu's ultimate knowledge base: help center for customers or internal resource for employees.
11. [Document360](https://www.capterra.in/software/177031/document360) — 4.7/5 (290 reviews) — Document360 is an AI-powered knowledge base platform designed for enterprises to centralize, manage and scale their knowledge.
12. [ManageEngine ServiceDesk Plus](https://www.capterra.in/software/179501/manageengine-service-desk-plus) — 4.4/5 (227 reviews) — ServiceDesk Plus is an ITSM platform that helps IT teams design and deliver services faster through end-to-end workflow automations.
13. [Help Scout](https://www.capterra.in/software/136909/help-scout) — 4.6/5 (225 reviews) — Help Scout's email management software has the features you need to keep things simple, move fast, and focus on delighting customers.
14. [HubSpot Service Hub](https://www.capterra.in/software/182476/hubspot-service-hub) — 4.4/5 (187 reviews) — Service Hub is a cloud-based customer service software that helps teams scale their support and delight their customers efficiently.
15. [livepro](https://www.capterra.in/software/165150/livepro) — 4.8/5 (182 reviews) — livepro is purpose-built contact center Knowledge Management. Delivering quick and easy answers to agents, not long documents.
16. [Fusebase](https://www.capterra.in/software/147496/nimbus-note) — 4.7/5 (176 reviews) — AI-powered knowledge base to centralize company info, automate answers, and keep teams and clients up-to-date—secure and easy to use.
17. [Cherwell Service Management](https://www.capterra.in/software/121158/cherwell-software) — 4.3/5 (166 reviews) — Easily maintain and configure IT processes across your organization with Cherwells comprehensive ITSM solution.
18. [Teamgate](https://www.capterra.in/software/139094/teamgate) — 4.8/5 (155 reviews) — Teamgate CRM powers sales teams to unlock their potential, gaining efficiencies and in-depth ICP insights to close more deals, faster.
19. [Crisp](https://www.capterra.in/software/151292/crisp) — 4.6/5 (147 reviews) — Your all-in-one platform for multi-channel communication to improve your customers' relationship.
20. [Hiver](https://www.capterra.in/software/142975/hiver) — 4.7/5 (146 reviews) — Hiver is a modern, AI customer service platform that lets you set up internal and public help centers for both customers and employees.
21. [Web Help Desk](https://www.capterra.in/software/179421/web-help-desk) — 4.1/5 (123 reviews) — Web Help Desk is an on-premises ticketing and asset management solution that simplifies your IT help desk processes and reduces costs.
22. [Workbooks](https://www.capterra.in/software/109648/workbooks-crm) — 4.3/5 (112 reviews) — Workbooks is the 'No-BS' CRM, combining its award-winning software platform with outstanding consultancy, implementation and support.
23. [Whatfix](https://www.capterra.in/software/143008/whatfix) — 4.6/5 (77 reviews) — Whatfix maximizes the ROI of digital investments by enabling end-users with GenAI-driven in-app guidance and simulated training.
24. [osTicket](https://www.capterra.in/software/125118/osticket) — 4.3/5 (75 reviews) — An open source customer support system that organizes, manages and archives incoming support requests.
25. [Customerly](https://www.capterra.in/software/173977/customerly) — 4.5/5 (70 reviews) — Customerly helps SaaS teams automate support, boost retention, and engage customers with AI-powered automation, surveys, and emails.

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## Related Categories

- [IT Ticketing Systems Software](https://www.capterra.in/directory/32623/it-ticketing-systems-software/software)
- [Sales Tracking Software](https://www.capterra.in/directory/32744/sales-tracking/software)
- [Knowledge Management Software](https://www.capterra.in/directory/30094/knowledge-management/software)
- [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software)
- [Customer Service Software](https://www.capterra.in/directory/22/customer-service/software)

## Links

- [View on Capterra](https://www.capterra.in/directory/32454/knowledge-base/software)
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The unified platform integrates human agents and AI capabilities to increase efficiency through features like case management, digital engagement, and knowledge management.\nConnected to the broader Salesforce ecosystem, Service Cloud creates a comprehensive view of customers by linking service data with sales, marketing, and IT information. Integration with Salesforce Voice and Slack streamlines workflows, while analytics tools provide insights for decision-making.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.capterra.in/software/136189/salesforce","@type":"ListItem"},{"name":"JIRA Service Management","position":8,"description":"JIRA Service Management is an ITSM platform that transforms service delivery across IT, HR, facilities, and other departments. It unites teams on an AI-powered platform to deliver service experiences at scale. The system features easy service desk setup, centralized request management, and automation that streamlines support interactions. The platform connects engineering teams by linking requests to JIRA issues and provides employees with self-service options and virtual agents.\n\nThe platform integrates with Atlassian's Teamwork Graph, connecting people, work, and tools for seamless collaboration. JIRA Service Management bridges development and operations teams, accelerating deployments while minimizing risk. Its AI capabilities help detect, resolve, and prevent incidents by prioritizing critical issues. The platform empowers organizations to transform service delivery through intelligent automation and integrated workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80206a5e-f20e-4288-89cc-6cf2ee871b00.png","url":"https://www.capterra.in/software/138769/jira-service-management","@type":"ListItem"},{"name":"Agile CRM","position":9,"description":"Agile CRM is a All-in-One CRM with Sales, Marketing and Service automation in single platform. It has sales tracking, contact management, marketing automation, web analytics, two-way emails, telephony, and helpdesk with a simple, clean and modern interface.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4dd8e898-253a-4e64-8f55-73d688838bdb.png","url":"https://www.capterra.in/software/135148/agile-crm","@type":"ListItem"},{"name":"Flowlu","position":10,"description":"Enhance collaboration and knowledge sharing with Flowlu's versatile knowledge base capabilities. 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Redefine your ITSM practices with end-to-end automated workflows, no-code customizations, and accurate reporting and dashboards.\n\nIts key capabilities include: incident and problem management, service request management, IT asset management, change and release management, knowledge management, and IT project management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dfabd735-a4c9-4935-9810-964e5407c58d.png","url":"https://www.capterra.in/software/179501/manageengine-service-desk-plus","@type":"ListItem"},{"name":"Help Scout","position":13,"description":"Help Scout is a cloud-based customer support platform that empowers teams to deliver exceptional service. The platform's shared inbox, help center, and live chat capabilities enable seamless communication and collaboration, ensuring no customer inquiry falls through the cracks.\n\nThe platform's AI-enabled tools enhance the customer experience by helping teams craft better replies and answer common questions faster. Integrations with a wide range of applications and robust analytics provide teams with the insights they need to continuously improve their support operations. Self-service features empower customers to find answers on their own, while proactive messaging allows teams to engage customers proactively.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/34756fb0-d130-4e3d-aedd-da75027afbc7.png","url":"https://www.capterra.in/software/136909/help-scout","@type":"ListItem"},{"name":"HubSpot Service Hub","position":14,"description":"HubSpot Service Hub is a customer service software designed to enhance customer experiences and boost retention. Utilizing AI, it offers personalized support and self-service tools to scale operations. Key features include an AI-driven help desk, a knowledge base for self-service, and omni-channel messaging for engaging customers across various platforms. It also provides tools like health scoring and product usage insights to improve satisfaction and revenue.\n\nService Hub integrates seamlessly with HubSpot's CRM and other hubs like Marketing and Sales, offering a 360-degree view of the customer journey for better collaboration. Its app integrations connect favorite tools for a unified experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/85a00f19-c923-42cf-8632-cdd60eea6192.png","url":"https://www.capterra.in/software/182476/hubspot-service-hub","@type":"ListItem"},{"name":"livepro","position":15,"description":"Since 2001, livepro has been the leading premium knowledge management solution for customer experience departments across industries like Banking, Finance, Airlines, and Government. As experts in CX and knowledge management, livepro delivers precise answers at conversational speeds. With seamless integration into your existing tech stack, livepro ensures consistent responses across all customer channels including phone, chatbot, web, and live chat\n\nOur advanced reporting and analytics suite provides key insights to enhance customer and employee experiences. Robust governance features ensure compliance and reduce errors, while AI-enhanced search and process guidance help staff find perfect answers quickly, improving first-call resolution and reducing handle times. livepro is also the only knowledge management system that has COPC Inc. approved technology provider status. With over a 98% customer retention rate and exceptional support, livepro is the perfect answer for customer service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/da91c857-3cb3-42f1-9419-f5c46a4bd8df.jpeg","url":"https://www.capterra.in/software/165150/livepro","@type":"ListItem"},{"name":"Fusebase","position":16,"description":"FuseBase delivers an AI-powered knowledge base for organizations seeking fast, accurate answers and seamless information sharing. Teams and clients access up-to-date content, SOPs, FAQs, and project resources in secure, branded workspaces.\nAI Agents automatically surface relevant articles, answer questions, and assist with onboarding and training, reducing support tickets and onboarding time. Real-time collaboration tools let you co-edit documentation, manage permissions, and keep knowledge bases current. With integrations for over 2000 apps, FuseBase centralizes knowledge management, streamlines updates, and ensures everyone can find what they need, when they need it—all within a single, unified platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/405338c3-044b-486a-adec-bd33f93a1f2d.png","url":"https://www.capterra.in/software/147496/nimbus-note","@type":"ListItem"},{"name":"Cherwell Service Management","position":17,"description":"Cherwell Service Management is a powerful IT Service Management (ITSM) solution that provides enterprise organizations with the ability to easily maintain and configure IT processes. Cherwells flexible and feature-rich ITSM solution allows teams to rapidly meet the changing and growing demands across their organization, from IT to Facilities to HR, with seamless workflows and lower costs. Cherwell ITSM enables you to transform your IT Service Desk.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/81d75333-2998-4586-a56f-223cad1d3b9d.png","url":"https://www.capterra.in/software/121158/cherwell-software","@type":"ListItem"},{"name":"Teamgate","position":18,"description":"Teamgate is a user-friendly, easy to use, yet extremely powerful CRM for Sales and SaaS professionals, from startup to enterprise.\n\nWe pride ourselves on empowering Sales and SaaS teams to increase their speed of execution across the entire sales cycle. \n\nWith an intuitive UI, essential integrations, and out of the box insights (such as performance tracking and forecasting); Teamgate’s all-in-one platform facilitates true ICP targeting, unlocking your true sales potential.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8b7cf1c8-476a-481c-846e-a63396e82402.jpeg","url":"https://www.capterra.in/software/139094/teamgate","@type":"ListItem"},{"name":"Crisp","position":19,"description":"Build your own multichannel AI-powered customer platform through Crisp and start to engage with your customers and leads seamlessly.\nWith our Team Inbox, Crisp lets you centralize 12+ channels into one place to make things simple for your teams and your customers.\nThrough a wide range of features, we simplify the way you help your leads and customers to unlock hypergrowth through conversational experiences.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/df3a4110-8bee-4772-ab46-9e759afc8654.png","url":"https://www.capterra.in/software/151292/crisp","@type":"ListItem"},{"name":"Hiver","position":20,"description":"Hiver is a modern AI customer service platform built for fast-moving teams to deliver stellar service across channels like email, chat, voice, and more - all from a single intuitive interface. One of its key features is the ability to set up both internal and public knowledge bases, making information accessible to customers and employees alike. \nFor customers, Hiver enables 24/7 self-service by letting you create help articles and FAQs that empower them to find answers on their own. The knowledge base can also be integrated with live chat, so website visitors can instantly access relevant articles while chatting with your team. Internally, Hiver serves as a secure repository where teams can store and share SOPs, policies, and training materials - ensuring knowledge is always within reach. Customization is simple, with no coding required. You can build multi-layered categories, adjust the look and feel to match your brand, and even host the help center on your own domain.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a9c15b99-cb97-46a9-96ae-986a824d38b4.png","url":"https://www.capterra.in/software/142975/hiver","@type":"ListItem"},{"name":"Web Help Desk","position":21,"description":"SolarWinds Web Help Desk is an on-premises IT help desk solution that streamlines your help desk operations with simple, affordable ticketing and asset management software. Benefit from automated ticketing management, change management, IT asset management, built-in knowledge base, SLA alerting, performance reporting, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9833b587-69b8-4c81-adeb-6a8081d5e89a.png","url":"https://www.capterra.in/software/179421/web-help-desk","@type":"ListItem"},{"name":"Workbooks","position":22,"description":"Workbooks is the 'No-BS' CRM: rated #1 CRM for midmarket firms by TechRadar in 2025, Workbooks combines its software platform with outstanding consultancy, implementation and support.\n\nWorkbooks joins up your entire business with a single cloud-based CRM solution and lowers the cost and risk of your CRM project with co-funded implementation.\n\nAnd with software and services from a single supplier, you can get a made-to-measure CRM, for an off-the-shelf price.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3d730d69-3f3b-4a7d-b6aa-34b3a0d96472.jpeg","url":"https://www.capterra.in/software/109648/workbooks-crm","@type":"ListItem"},{"name":"Whatfix","position":23,"description":"Whatfix is advancing the \"userization\" of application technology, empowering companies to maximize the ROI of digital investments across the application lifecycle. Powered by GenAI, Whatfix’s product suite includes a digital adoption platform, simulated application environments for hands-on training, and no-code application analytics. Whatfix enables organizations to drive user productivity, ensure process compliance, and improve user experience for internal and customer-facing applications.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a522a079-45c7-4690-897c-93c735a29c17.png","url":"https://www.capterra.in/software/143008/whatfix","@type":"ListItem"},{"name":"osTicket","position":24,"description":"osTicket is a help desk solution designed to help businesses of all sizes manage incoming support requests to streamline customer service operations. Key features of the platform include custom ticket queues, ticket filters, configurable help topics, ticket locking mechanism, ticket transfer, thread action, service level agreement plans, customer portal, search functionality, task management, and more among others. It also lets administrators send personalized automated responses to clients.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1680b152-98b7-4ff4-870c-0ae1c1f0d508.png","url":"https://www.capterra.in/software/125118/osticket","@type":"ListItem"},{"name":"Customerly","position":25,"description":"Customerly is the first-in-class AI customer service platform, redefining how businesses engage with customers. Powered by advanced AI Agents, Customerly switches seamlessly between AI Assistant and Mission Mode, automating entire customer conversations, resolving issues instantly, and escalating complex cases based on intent.\n\nDesigned for SaaS companies, Customerly combines AI-powered support, customizable workflows, NPS & CSAT surveys, and email marketing automation to boost efficiency, enhance customer satisfaction, and drive retention.\n\nSince its launch, Customerly has supported hundreds of SaaS businesses, enabling them to scale support operations, improve engagement, and deliver unparalleled customer experiences. With powerful AI automation and seamless human integration, Customerly is your ultimate solution for customer service and success.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0dc0408c-9842-40d7-9760-9b1da51a77e0.png","url":"https://www.capterra.in/software/173977/customerly","@type":"ListItem"}],"@id":"https://www.capterra.in/directory/32454/knowledge-base/pricing/free/software#itemlist","numberOfItems":25}
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